On the 28th of July, 2020, I took my 82 year old mother into store #351574 to pick out a dozen donuts. It was by far the worst experience we've ever had at a Dunkin Donuts in decades. I took her inside so she could pick out the donuts she wanted and the bad customer service behavior started when we walked into the door. We were not greeted or acknowledge despite being the only customers in the store and there being several employees behind the counter. So be it, I was willing to overlook that, but I couldn't overlook the feeling like I was interrupting their chit-chat time behind the counter. The server/cashier, Destiny E., according to the receipt, never made eye contact with either of us the whole time and interrupted me as I was describing to my mother about what was available, even after I said we needed a minute to decide what we wanted first. Then, seconds later, I said we were ready, but that fell on deaf ears because now she was involved in joking around with the others behind the counter, to the point I had to lean around the Plexiglas and raise my voice to get her attention; she couldn't patiently wait seconds. When I asked questions about the types of donuts she was very curt with her answers. She was paying so little attention to what she was doing that she nearly dumped the box being filled with donuts off the counter several times. I tried to keep it light hearted and to joke with her, but she did not change her attitude. It was obvious by her tone, body English, and overall attitude that we were not welcome and that she definitely did not want to be serving us; for that matter even the other employees presented the same attitude as they came and went. When she handed me the receipt I said thank you, but she had immediately turned and walked away without a word. My mother also tried to thank her, but only saw her walking away. The whole experience was so uncomfortable that my mom asked if we had done something wrong, to which I replied, other than being polite, pleasant, and respectful and not getting any of that back, no. There was absolutely no call for being treated like that. All we wanted was a box of good donuts and a pleasant customer experience, what should be the bare minimum; we ended up getting the extreme opposite. That was the last time ANY one in our family will ever patronize Dunkin Donuts or ANY of its products. There are way too many other options to have to put up with that type of experience. read more