The most efficient and well run Dunkin we have ever been to!! Great customer service and very friendly! We will be back! read more

Dunkin' - Perfectly made to order! - Donuts Near Me - Kannapolis, North Carolina

The worst Dunkin in the state I went through the drive-through. I spent 40 minutes in the drive-through got the wrong order drove around to go back through the drive-through, but the line was wrapped around the building. Called the store when I got home was told, "What do you wanna do ma'am?" I want my money back. She said you can't come back today and bring the food. I said I'll take a picture of it. I'm not coming back in that crowded store the worst experience ever. read more

Dunkin' - The wrong food I did not order a bagel and my croissant didn't have the sausage - Donuts Near Me - Kannapolis, North Carolina

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my experience was not good at all! my husband asked for a Chai Latte and they handed an iced Chai Latte- not what I asked for. Never said anything about iced. And they didn't ask if we wanted it hot or iced either. Then when I asked for them to correct the order, the Chai tastes like they just took the iced version warmed it a little and poured it into a hot cup! It was NOT HOT AT ALL! not ok, my sandwich was burnt, not edible. it seems like everyone is just going through the motions and not truly ensuring the customers are satisfied and feeling welcomed. I don't think I will ever stop at this Dunkin again. we love dunkin, so it's a little disappointing. read more

We were driving to NC and had a stop over in this Dunkin . Good location. Nice and spacious parking lots . There are seats inside to sit and dine . Service was ok. Could be better .. billing was a bit slow . Kids liked the refresher drinks.. really good . Mango refresher was super duper good . Coffee was average .. was very watery and didn't taste fresh . Latte was good. We like the hashbrowns in Dunkin ... overall a good experience but can be better . read more

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1/24/26 undercooked doughnut. 3 pm and they ran out of doughnuts. Lady gave me an attitude when I asked for one of the 4 that were left. She said it's a breakfast roll not a doughnut. Most sitting around doing nothing. Coffee with no sugar or cream and left them at the counter. Ambiance okay last time I go to DK read more

Dunkin is fine at best. Its not phenomenal by any means, or do I think its worth the wait in the drive through that wraps around the building. Ill often put in a mobile order so I can walk in for a quick pick up, but make sure you CHECK your order!! read more

Dunkin' - Bought the 10 count, only received 8 - Donuts Near Me - Kannapolis, North Carolina

I went to Dunkin this evening around 3:00, and it was a complete mess. The staff was very rude when my friend and I placed our order. When we got to the window to pay, the order was wrong, so to make things easier, my friend just switched her drink with mine. We then sat at the window for about 15 minutes before a woman finally came over and asked, "What is this for?" The guy who took our order said, "That was the drink she changed." She responded with "Omg, okay," and handed us the drinks like we were the problem. At that point, I just drove away because the whole situation was ridiculous. read more

I typically stop by this Dunkin' a few times a month, today the service was great! I was helped by Ricky, a professional who provided excellent service and made sure that my order was correct. The line was five people deep, but it moved quickly today. That is not always the case here. I ordered a hot, fresh egg and turkey sausage breakfast sandwich. As a native New Yorker I will always love Jelly doughnuts, and I was glad to get a fresh one today. read more

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The staff was very well-mannered and funny and food was fresh and well put together, the vibes were top tier! read more

Dunkin' - Donuts Near Me - Kannapolis, North Carolina

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they never have anything in stock and the place is a mess also their donuts are dried out every time

This location has slowly deteriorated to what it is today. The service is abysmal....slow and abysmal. I seldom go to Dunkin thanks to it. Most of the former employees and managers have relocated to the location across town. Today we waited a long time in line to get my wife a pumpkin frozen coffee. When we finally reached the speaker we were informed that they were out of pumpkin flavoring. My wife was bummed since that was our only motivation for waiting in the slow moving line. We then decided to settle for a iced coffee with cream and coconut. Guess what? They were supposedly out of coconut. We decided to go somewhere else. To add insult to injury we had to wait in line until the cars in front of us cleared out so we could leave. It looked like they were trying to operate with just two employees? Whatever the problem is -this place has hit a low point in its existence. read more

Dunkin' - Slooowwwww. - Donuts Near Me - Kannapolis, North Carolina

I should have read the reviews and waited 24 hours to go get real donuts. DON'T STOP! Keep on going. Poor selection, and my donuts were stale and tasteless. The staff member that served me was dumb as a post. She did not know what a buttermilk donut was. She could not give me a price on donut holes. They like to play grabass with each other. Find somewhere else. read more

Dunkin' - six glazed donuts in a box - Donuts Near Me - Kannapolis, North Carolina

The service was terrible, they were very impatient, they were rude. If I could leave a zero stars, I would. Very unprofessional. If your ugly at least your attitude shouldn't be, if that poor woman Is counting on her personality to carry her through life I feel sorry for her because looks were out of the window for her. The cherry on the top has to be working for $14 an hour. I guess the $14 matches the 14 personalities because when I got to the window the energy was not the same, scary . Humbling hoes one yelp at a time. The drink was terrible too, I don't know if it was the flavor or because the person handing it through the window looked like a lost soul from foxy lady. read more

Since moving into the area, this has been our go to Dunkin' Donuts. We rarely beat the morning rush and make it here by 10-11 AM; by this time we have come to fully expect a lack in the choices on their menu ranging from: donuts, bagels, croissants and drink options. This is a regular occurrence. As for the coffee, it is the same order: 1 large hot decaf with 3 cream and 4 Splenda. Simple, yet it is often incorrect. Failing to put the sugar into the coffee is a regular failure, the temperature is often lukewarm and the attempt at serving old, cold coffee has happened more often than it should. So if you are in a rush, make sure your order is correct before you drive off blissfully unaware and later met with the sour, bitter remnants of the bottom of the pot. At this point, coming to this location is more miss than hit. The staff mostly tries with the bare minimum they receive from management. They are understaffed and under stocked. There are a few employees who go out of their way to make sure you are happy by offering a free donut for not having the one you want for days on end. Their thoughtfulness is appreciated. The rest, however, do not care. We're going to have to find a better location as the service and choices at this Dunkin' are seriously lackluster. read more

Keep away. The staff has a bad attitude and the service is slow and inattentive . They don't listen when you order so you get the wrong items. Find another place to spend your money. Cramped interior and poorly laid out drive through. Hard to get in and out. read more

Great service! My favorite is Mocha Frozen Coffee. The business is clean and the servers are friendly and knowledgeable about their products. read more

worst place I've ever been, they do not care about customers at all. all of their employees behave incredibly unprofessionally. every time I go to this location I have a problem. today I forgot to ask for almond milk in my drink when ordering it, I was the only person in line. when I got to the window I asked to change it. they would not let me change it because she had already begun making the drink. now I have wasted 7$ on a drink I will not drink because I am allergic to milk. I've been trying to call to speak to a manager but have called 5 times with no answer. fix your business. read more

This is the worst Dunkin' ever I walked went to the register and the floor looked like a tar pit, then I was walking out I walked by the sandwich station and saw a bug read more

When my boyfriend and I used to live in Salisbury, we would get dunkin at both the Innes and Jake Alexander locations, but they could never get our order correct. Every time we come to this dunkin, my order is always perfect. The food is great, and while it might take a couple minutes longer than the dunkin we used to go to, they make up for it with the quality that they produce. I couldn't ask for more. read more

Long wait for the drive thru, out of the 3 things I ordered. The lady asked me to repeat my order twice, then again at the window. I don't know what is going on with this location. This isn't the first time this has happened. Save yourself the time and headache. Go to a different location... read more

I went into Dunkin today and i walk in and the floors are messy in the inside, the drive thru is trashy and there was a girl working without a uniform on. BAD SERVICES read more

I am flattering this store by even giving them 1 star! They have gone from mediocre to far to bad to it is time to shut this franchise down or get serious and decide you want to run a successful business. I am sure there are nice people in there but they won't last long with the management team you currently have. Yes you might need to pay to get someone decent but in the long run as an owner you will profit. If not shut it down and let Krispy Kreme show you how to do it right. I have been going here for years but you have totally lost my business. I don't trust your store now. Afton might be a few cents more expensive but the service and professionalism is worth the few extra cents. read more

Let me start out by saying that when this Dunkin first opened, they were the best. The lady even knew my name and drink order as soon as I walked in. I never had any problems with this location. Now this location is a joke. I don't know if the problem comes from the management but something needs to change. Service is usually slow. Most of the staff have no idea how to properly prepare the drinks and I rarely see the same people working here. Some of the staff can be rude especially if you tell them your order is wrong. I order the same drink every time (medium iced chai latte...add french vanilla...light ice) and it rarely tastes the same. I always ask for light ice because I do not want to pay $5 for a cup of ice and they totally ignore that each time. They will even give it to you and say it is light ice but obviously the cup is completely full because you can't even get the straw in because of all the ice. I have started giving it back but today the lady argued with me that it was correct and walked away from the drive thru window. It is a shame that these staff members are not being properly trained on how to prepare orders correctly and provide quality customer service. Be sure to taste your drink orders before you leave the drive thru because more than likely it will be wrong. read more

First let me say that I LOVE DD, this specific location is just awful. Every time I go my order is wrong. Today's issue: they don't "do" cream cheese....like what? I legit went 2 exits up and got cream cheese with my bagel. Just too many inconsistencies and so poorly ran. read more

I understand that staff changes happen, but the current crop is permanently on social hour and completely inattentive to customer needs. They have trouble listening, and I am not talking about hearing through masks. They just do not care. Time to add them to my "do not waste your money" list. Also, they are trained to tear up your receipt so you cannot register a complaint. read more

It's 11:59am and this location literally had 3 bagel flavors left. Everything, plain, & sesame. Ok. Those are disgusting options. Then I asked for sour cream munchkins.... nope. They're out of those too. Then they tell me they have only chocolate and blueberry. Ok. Wth. Anyways... as I was typing this review eating my delicious blueberry munchkins, I realized they gave me extra munchkins for the inconvenience I'm assuming. So I'm adding stars for that. Lol. The lady at the window was very polite as well, the 2nd star is for her. The lack of variety was above their level. read more

Dunkin' - Donuts Near Me - Kannapolis, North Carolina

This place has gone downhill. I have never been a fan of Dunkin coffee, but my wife likes it, and it's cheap. The first couple times we went to this particular Dunkin, the drinks were on point. The last several times I have gone, it has been 2 teenagers who don't really seem to know what they are doing and are just messing around. Tonight I ordered 3 drinks and a donut on the app. They were out of donuts which I thought was odd. But then we started sipping our drinks and all immediately almost spit them out. They tasted horrible! I didn't want to waste it but I couldn't even force myself to drink it, it was so bad. Hopefully this place gets it together soon. Praying a Krispy Kreme opens nearby soon... read more

everything was good up until it slipped my mind to ask for a cup of ice and I asked at the window and the lady there had a attitude and said yall can tall fix her a cup of ice please I'm being held up for a cup of ice ! My thing is find a new job if a customer asking for something is gone have you talking shit at the window which is very unprofessional and if it was you and you asked you'd be pissed off if somebody was talking shit in your face tf ! You don't bring your emotions to work baby cause I ain't did shit to you ! read more

Horrible selection. I've ordered twice from this location and both times they did not have any of the six different kinds of donuts I wanted. Absolutely ridiculous. They need to close down this location and put a donut shop there. read more

So we visit this Dunkin frequently. Been craving the 2 for $5 BEC crossaints only to find out you're our if Bacon. Which is on almost every sandwich you offer. So I'm like ok, can I get the Sausage EC instead. Guy is like sure but they aren't 2/$5...welL they should be, honor your mistake cause bacon dude didn't order enough. Also, my wife's blueberry latte was sloppily made. No whip cream or anything just a blue berry coffee. Poor experience! Not happy! read more

Horrible customer service...there were several people in line. I waited 10 minutes at the register before anyone even acknowledged me. They were busy for sure but one young employee just sat in one of their very limited chairs watching his phone. It doesn't give a good impression when you have to wait that long and one employee is watching videos on his phone in the area that customers sit. Totally unprofessional and just disrespectful to customers read more

Looking for a sweet treat after dinner and decided to stop in. The selection was down right poor. Maybe half dozen types to pick from. I spotted a chocolate croissant and thought I would try it. The staff was quick and some what friendly. Went to sit down and there is no seats, not because it was busy there is hardly any seats inside. So we sat outdoors. The chocolate croissant I had was super dry like it had been out all day or left over from yesterday and there wasn't much chocolate. I know it's a donut shop but the selection was that low that is what I needed up getting. The kids got sprinkle donuts they were ok no real flavor. Best donut was my wife lemon one. However it was a hot mess with all the powder sugar on it. Honestly a disappointing overall visit. read more

I just had the BEST experience at DD this morning. I went thru the drive thru and the girl was so sweet and said hi to my dog in the back seat. I also had the besttttt caramel macchiato of life. 10/10! all of my coffee girlies run to this dunkin. read more

So.. First I'd like to let everyone know that I am a long time Dunkin Donuts customer, in multiple states. It is my go-to for coffee, every time. This particular dunkin donuts needs to improve not only their variety of product and freshness, but also the staff could use some sensitivity and etiquette training. I'v received stale pretzel bites, and harder than a brick ham and cheese roll ups. (not toasted, but stale).. They never say good morning at the drive thru. When ordering my caramel iced latte, with whipped cream, and asked them not to mix it up with the spoon they use for everyone else's coffee, they ALWAYS do. Basically, u shouldn't mess around with people in the morning who haven't been caffeinated yet, and be nicer and stop serving day old stuff. And GIVE ME NAPKINS!!! read more

Drive they is great the person at the window is always helpful with choosing your drink if you can't decide! When I go in there is hardly ever any selection of baked goods. read more

This should not have a drive through. This location constantly causes traffic flow issues in the shopping area. Extremely frustrating.

Did not get the coffee i ordered, I asked for 2 dunkacchinos and got 1 regular black coffee and some slightly sweeter coffee, but not what I ordered at all. Really? read more

Drive thru employee acted like she didn't want to be at work. Asked for hot coffee got cold coffee

Friendly, but out of everything at 3:00 pm on a Saturday. No sandwiches. Limited donuts. Why open?

Love this location . Not many DDs have sesame bagels so I was elated when I found out they have them. I go early enough to get one because handful of time they have been out of them. Great customer service and they are very fast. read more