I stopped in around 7:30 this morning and was immediately greeted with a smile from Mia. She was so kind and attentive - even when I ordered 3 dozen donuts without calling ahead!!! She was amazing and never made me feel like it was a bother coming in last minute. There was another worker there (I do know her name, but I'm going to refrain from using it) who was extremely rude and made a comment when I ordered the 3 dozen donuts "It never ends does it?" I immediately said, "Well, I can just go elsewhere." Mia immediately said, "I am so sorry for that comment. I can help you." Before I left, Mia apologized again for the rude comment. I'm not going to get this other gal in trouble - I'm going to give her grace and assume she has some things going on in her life that caused her to react the way she did. I don't know if other people will be so nice if she does it again. read more

Wow, I give this place chance after chance and I end up with the same bad coffee, bad service, stale donuts. I mean when after all these reviews will management take a hint. Definitely worth traveling out of my way to avoid this franchise at all cost. read more

I thought I'd give it another try since my last experience was not good, but yet again, it's 10:30, waiting in the drive-through for the person to tell me they can't take any orders. I will drive out of my way for now on to avoid this Dunkin! read more

How hard is it to greet a customer walking in. Your store was completely empty. No hello, no how can I help you? NOTHING! Just mean stares. Your customer service sucked. I'll take my business elsewhere. read more

I assumed they weren't letting anyone inside because of the pandemic but considering it is now 2024 and they still won't let anyone inside..... The drive thru takes an incredibly long time as well. read more

This is actually a -100 star review. The woman who works there in the mornings is incredibly rude and has a big attitude for no reason. She wouldn't let me take off the bacon (which I can't eat) on my $6 meal deal sandwich. Nowhere in the terms does it say I can't do that. I called another Dunkin and they said absolutely they can do that. She is being awful for no reason. I reported her before and all they did was give me a free meal. I don't want that. She needs to know she can't treat people like that. read more

Ok stopped on the way to work. SERIOUSLY Why can I not seem to get anything from this company that is even half way good. I did NOT order the mold on my breakfast. I'm sorry but I AM DONE. read more

Dunkin' - Little extra on my breakfast - Coffee & Tea Near Me - East Petersburg, Pennsylvania

I'be spent so much time stuck in the drive-thru trying to order 1 drink that I've had time to write 3 reviews on 3 separate sites. It took me almost 15 minutes to even order with only 3 cars in front of me. read more

I don't know why anyone goes to this location. No matter the time of day, the drive thru line will be 7-8 cars deep and just not move. It's like they let one person order and we wait until they are completely out or the drive thru until the next person orders. Expect to wait 15-20 mins MINIMUM for a drink. On top of this, customer service is below par. The employees are ALL miserable. They also somehow are always "out" of something when I order a latte. Like what are you out of... it's a pretty basic drink. After that 20 minute drive thru wait you better come up with someone read more

I order the same thing from Dunkin everyday, with ONE cream in it (not too light). When my drink came out as white as paper obviously with the wrong amount of cream in it I asked very nicely if I could have it made with one cream. The employee looked me dead in the eye and said that is one cream multiple times and refused to make me a new one. I have never experienced such rudeness and literal refusal to remake my order right, let alone show any willingness to want to fix the issue. I walked out of there forced to drink milk water. Thanks Dunkin. read more

Dunkin' - a person holding a drink in a car - Coffee & Tea Near Me - East Petersburg, Pennsylvania

Went to the drive thru to purchase coffee. The line was out into the street. I decided to pull into a spot and go inside to place my order. When I did, a lady behind the counter yelled to all of the employees "under no circumstances are you to wait on customers who walk into this store until all of the drive thru customers get taken care of first!" Really? This is how you treat customers who walk into your store? Will never go back to this location. To the owner...if this is how your supervisor speaks to the employees, you should highly consider a replacement. read more

Awful customer service. Workers are very rude. Even watched a male employee get into a fight with a female customer. Some physical hitting. Thursday 11/10/2022. read more

I prefer to suffer Covid 100 times in a row, cut off my arm and beat myself into a coma with it, rather than suffer the incompetence of the employees complete with awful food and the worst service imaginable as a result. I'm using my birthday, Christmas, and all future wishes to wish this place closed down. read more

I leave two stars only for the nice young lady that took my order at the drive thru. I don't normally go to a fast food place for breakfast but I was called into work early and my time was limited. The girl with piercings at the window looked absolutely miserable. I even tipped them two dollars to see if I'd get a thank you . I received no thanks or anything of the sort! My sandwiches were cold in the middle. My drink wasn't great but tolerable. It wasn't that early in the morning and there were two cars in front of me. Service was fast though. I truly feel someone out of high school should be there to over see the everyday function of that place. Corporate and or the owner needs to get in there and evaluate several issues asap! You get what you pay for I suppose. Sadly I had read the reviews and still gave them a chance out of good faith. I will never ever go back and give them business until I hear things have changed. Appalling overall. read more

We waited 20 minutes in line and were the 5th car at the drive thru. When we finally got to the ordering kiosk we saw the sign "NO FOOD, DONUTS AND COFFEE ONLY". You would think they could have posted that before the kiosk! We drove off. What a joke! If they were serving donuts and coffee, why didn't the line move faster? It was like there was only one person doing all the work. We ended up at McDonald's. We went through the drive thru in less than 2 minutes. Never Again Dunkin! read more

Do you have you give a star? They do not deserve it. The attitudes, service and cleanliness are so horrific. I'v reached out to corporate at Inspire. I can't imagine they would want this manager representing the brand. Also, be careful where you park. They claim all territories. Should be shut down. Health Department should be out for inspection soon. Avoid! read more

Just placed an online order, went inside store 10 minutes after it was placed. Not there!! Went to drive through, attendant tells me they don't have my order even after I told her I have the confirmation. Gives me an attitude to the point where she is telling me to order again. I refuse, she eventually takes down what I ordered because she doesn't believe me. I get to the window and show her the confirmation of my order and she agrees. Then proceeds to give me a horribly made coffee and a extremely cold egg sandwich. Horrible service!!!! read more

Rode down there on my bicycle Sunday morning and was told it's drive-thru only. Ok, that's cool. I hop on my bike and go thru the routine. I ordered the 25 pc donut holes (pumpkin, glazed, and chocolate) and both the service and the donuts were terrific. No problems...very tasty and the woman at the window was really friendly. No problems...all good. read more

Horrible experience at this Dunkin yesterday! I tried to order an iced coffee in the drive through. Employee asked for my order, I gave it. After a solid 15 seconds of silence, the employee said something and I responded with "sorry?" He said, "you heard me." I said "um no I didn't which I why I said sorry." He laughed and said "oh for real. Ok. What. Do. You. Want." Pausing after each word in a condescending manner. After asking what his problem was, I said I didn't need coffee and drove off. It was the strangest and rudest experience. I will also say the inside is dirty, including the tables, floors and the bathrooms. read more

Bad service and poor quality food, wrong coffee 2 time very long wait and staff were confused.

Longest wait ever in a DD drive thru! Dont know WTH they were doing. They need to learn from my local DD who know how to move the line

Is this place serious? Both days I waited in the drive through for an insane amount of time for 3 coffees with cream. I questioned whether maybe there was just one person in there working?! The second day we were 8 cars deep in the drive through and once you get into the drive through , you are stuck with no way to leave. We got out of the car and asked 3 cars to back up so we could leave after waiting 15 minutes already. Close this place or get workers! read more

this Dunkin location went above and beyond for my friend's baby shower. She loved the custom donuts! read more

Dunkin' - custom donuts for a baby shower - Coffee & Tea Near Me - East Petersburg, Pennsylvania

I had a horrible experience today. WORST a location ever! Some young hot headed kid working the drive thru started arguing with me about what type of donut I wanted, when I corrected him, he Refused to serve me and told me he didn't have to; when I asked his name to contact corporate, he refused to provide it and then said he'd call the police if I didn't leave the line. I would have allowed that because I'd done nothing wrong, but I really didn't want to waste police officers' time over some entitled millennial kid and my kids were really upset and crying in the back seat. Never getting my business again! read more

This is the worst location I have ever been to. Extremely slow drive thru and when you order the staff is totally rude and disrespectful, even swearing at customers. Honestly, I should get ZERO stars. It's also filthy and the employees smoke right next to the drive thru line. read more

HONESTLY BAFFLED BY THIS PLACE I used to work at a Dunkin' donuts, and this location is truly, honestly without a doubt the absolute worst location I've ever experienced. I like to mobile order in order to save time- don't count on that. There must have been a staff change in the last year or so, because the quality of this location has rapidly plummeted. Even with a mobile order, I can't expect to go quickly through the drive through. Regardless of how many people are working at the franchise, there is always a massive line of cars that there is seemingly no rush to get through, especially during busy hours. There have been 3+ times where I have placed a mobile order and had to not even pick it up as I don't have the 20+ minutes to wait in the drive thru. The employees consistently sound like anything and everything you say to them is the most inconvenient thing they have ever heard, and don't seem to think that having 10-12 cars in the drive thru that are going into the street is a problem that they have control over. WOULD NOT RECOMMEND. read more

This is the worst location I have ever been to. It takes an insane amount of time to just get through the line and when you're finally being helped the staff is just rude. They sigh or grunt when you order more than just one thing and almost try to make me feel bad for ordering their food. Today I ordered a sandwich and it was soggy, falling apart and almost wet. The woman who took my order/ made my food was rude to me ordering and at the window and clearly messed it all up on purpose. If I could I would give this place zero stars. I don't know how they're still in business. read more

Horrible service. Extremely rude and disrespectful. Blatantly ignored me for several minutes. In the end beverage was not even drinkable... tasted stale and burnt. read more

As I continued to munch on my munchkins after the drive through, I just so happened to look down and see a cockroach in my munchkin box. Service is slow and the drinks are never the same/very subpar and unreliable. read more

They just take too long to take the orders, take payment, and get out. You could go through drive thru and easily wait 15 minutes. It's honestly ridiculous. There hasn't been one instance, it's been a handful of times. Drive thru should not take this long. I also tipped a dollar or two and the lady took it out of the jar in put it in her pocket. Isn't the tip spread for everyone working?.... probably my last time coming. read more

I know, I know...who in the heck reviews a Dunkin Donuts? But this place is different. It's local to me. I stopped in for a dozen donuts to bring to the office and also get breakfast here from time to time. The reason I gave it 5 stars was due to the freshness of the donuts. No mater what time I visit this location I can be assured I will get a fresh donut and friendly service. The staff is always friendly and helpful. read more

It's not too often that I indulge in a breakfast sandwich and when I do it's usually the bacon, egg, and cheese McGriddle from McDonalds. But on this particular morning with time against me I popped in to see what they offered. Since I don't like Dunkin's coffee, other than the occasional cold brewed, and donuts are the same everywhere you, go I don't frequent Dunkin Donuts too often. Viewing their breakfast options didn't impress me either. So while I waited for my sandwich to be prepared, along with other patrons, one chilly morning at 6:30 I was stunned to witness the following event. A Terminex employee in uniform with full spray container in hand going around the restaurant actively spraying for bugs. Including behind the counter, while food was openly being prepped and only inches away from workers. I watched in horror as he lifted up the floor mats and sprayed in such close range to the cashier he would have fallen over him if he had he stepped backwards. While I appreciate their proactive approach to pest control I do not appreciate that my sandwich was there in open air being subjected to the harmful chemicals. Or that Dunkin has such little disregard for their employees that they put them at risk. I wanted bacon on my sandwich not a dose of carcinogens. read more

WORST DD EVER!! Every time I order here they always mess my order up or even better when I do their online ordering it doesn't tell them what I ordered.... what is the point of ordering online if I have to tell you what I ordered already? Not to mention the people who work here are clueless idiots who can't even answer your questions and look at you like you have 2 heads. read more

Slowest Dunkin' I've ever been to, when I order they are rude and cut me off multiple times, seem annoyed when I want more than just a coffee. read more

I would not recommend this place Service horrible don't pay attention to your order ALWAYS bad! read more

I'm a trucker and it's corona virus season. I understand that the dining area is closed because of what's going on but on my attempt to walk through the drive through no one can greet me or say that they can't serve me because I'm not in a vehicle. Customer service is everything and I hope locations like this one don't survive the pandemic! #supporttruckers read more

This is by far the worst Dunkin' anybody will ever go to. They are so incredibly rude and their attitude is by far the worst out of them all. I had a semi big order because I was ordering for myself, child and grandparents. When I was adding items I would hear the lady on the speaker huffing and puffing over my items. It was so rude and when going up to the front she was not friendly. Did not say a word and was just horrible with how she was acting. There is no reason why someone who works in customer service should be acting like that. I get it, we are understaffed everywhere, it is an early morning but this place is your job. Take it more serious. Be friendly , make someone's day rather than bring it down before it even starts. And unfortunately this was not the first time this has happened , their attitude constantly is awful. Today was the last straw, I will no longer return here. They don't deserve any business with how their staff is. read more

Great service. Great coffee and food. They are quick in serving your order but what you get looks like the pictures they are good at making the food right. Not like some fast food restaurants where you see a commercial for some new item and when you try it it's slapped together like no one cares, this Dunkin Donuts cares. read more

Dunkin' - a cup of coffee on a table - Coffee & Tea Near Me - East Petersburg, Pennsylvania

They were fast about getting our food out an very kind was just there today very good service! Staff should be rewarded!

Disappointed is an understatement. I stop at least 3/4 days a week for a simple ice coffee. I've tried to be very understanding but I'm done.I've thrown out more drinks the I drank. My drink is beyond un-drinkable. I've expressed this more then once. I'm told they don't simply stir coffee which makes it extremely bitter!!!! If I turn around at 545 am to complain they get it right. I tired of wasting my money. If they haven't gotten it they never will... very very disappointed. read more