The service has gotten significantly better since the management has changed. I go there frequently. They are so sweet and at this point they remember who I am and ask how I'm doing. Super friendly. I enjoy our small interactions. Even when a mistake was made, they fixed it right away with no problems. I appreciate their efforts. I also enjoy the food. read more

I do have to say I'm a little Biased because I love Dunkin Donuts no matter the location, but this one is the one I went to most recently. Overall I would say they get my order right about 80% of the time, but if you ask them to correct it they 100% will and dont make a fuss about it. Recommend NOT coming when you are in a rush! The foood is standard fast food food so dont expect too much. Before I take anyone to Dunkin I reming them it's a Donut and Coffee place so dont be surprised when then don't make a great {insert anything that isn't coffee or donuts} read more

Dunkin' - Large Iced Coffee with Protein Milk, Butter Pecan Sweetener, and Cold Foam (try it next time) - Donuts Near Me - Suisun City, California

Food quality and poor customer service. Manager and team members not lack communication skills. I will not return.

Today we went in to get ice cream for the family for a treat since we've been staying inside getting over a sickness. But! We weren't acknowledged for over 8 mins! So we had to leave seeing that we were getting close to dinner time. All 3 servers ignored the 3 of us as we stood at the ice cream area, staring at them.. at last, we left with no ice cream or acknowledgement of our existence. Sad faces all around, especially for a five year old kid who just wanted one scoop of ice cream on a warm day. read more

Service was fast and efficient, especially through the drive-thru. I liked the small screen at the window that showed my total--simple, but helpful. I ordered a $3 medium lemonade refresher and a piece of lemon strawberry loaf cake. The refresher was extremely tart, but oddly didn't taste much like lemonade. Even after adding water to dilute it, it was still too sour to enjoy. As for the loaf, the texture was chalky and the flavor was off--definitely not something I'd get again. Would I go back? Probably not. While the service was great, the food and drink missed the mark. read more

Dunkin' - Dunkin' Lemonade Refreshers (strawberry dragon fruit) and lemon strawberry loaf - Donuts Near Me - Suisun City, California

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Came through the drive thru and the employee spoke so low I couldn't hear him. Didn't smile or anything upon arrival at the window. The coffee we got was very watered down and had been leaking out the top. No napkins or anything was given. Tried to ask but they seemed irritated. Wont return. read more

Staff is very difficult to understand. And they are not the friendliest either. The landscape around the exterior is filthy and littered with garbage. Manager should pay attention to detail and get that cleaned up. read more

Dunkin' - trash - Donuts Near Me - Suisun City, California

Great! Everything was wonderful and the food was good and came out in a timely manner!

This place needs new management, they either make the food and drink fast and it's super nasty or it takes long and your served with a attitude. They also are the cleanest they will touch themselves on their hair or nose and won't wash their hands before preparing your order & they are upset once you ask them to wash their hands read more

I adore this location! I have always received the best customer service and am always greeted with a smile. I am a regular and they know my prefer before I even order. Jasmine was so kind and is always so sweet. Everyone here is hard working and they all serve a raise. read more

I come here often with my kids after school. however today is probably going to be my last visit. I always get the munchkins for my toddlers and they have shorted me every single time! i usually don't notice until i'm already down the road. today i ordered half a dozen donuts as well and specified which ones i wanted. I get home and they have me 3 of the same donut and 3 others that I didn't even ask for! $25 to be shorted and not given what I came for! the staff is ALWAYS very unpleasant also, they have these mean looks, and no customer service what so ever. you can barely understand them and they whisper when you order at the drive thru. not giving my money to this place anymore. do better! read more

I parked and getting the kid out the car to go in they lock the door at 8:40 pm when they saw me coming up don't recommend this place to anyone read more

Totally not surprising they have a 1 star place . Terrible terrible customer service who clearly has no idea what they're doing. My plain bagel bites were still extremely cold like biting into something taken out of a fridge and thrown in a bag. $8 meal deal isn't even worth it. Coffee was just okay. Very kind man gave me the food and was way nicer than that rude attitude lady who took payment. Also speak up at the box as someone who's worked in food service ur just making the whole ordeal take longer by whispering. read more

I wish I could give it zero stars. I asked for an iced latte they give me an iced coffee that looks and tastes like doo doo water. It actually looks like sewage and they definitely don't clean their coffee maker. The service was horrible because they can't follow simple directions. Oh also the iced coffee was watered all the way down yet somehow taste burnt all at the same time read more

Dunkin' - Donuts Near Me - Suisun City, California

I got a coworker and I coffee before heading into work. I don't normally go here just because it's a cross town but today I had time. The drink order was incorrect. I ordered 1 large and 1 medium; both came out small. I ordered a Bfast sandwich with no egg and on a bagel got it with egg and on a croissant. It's not the end of the world by any means but definitely could tell that I was not a priority at this location due to the fact the guy who also took my order just gave me the amount and handed me my stuff through the window and went back to his phone. 0/10 won't be back again. I'll sit at a closed Starbucks then here. read more

I ordered a decaf iced coffee and instead of pouring decaf coffee, the employee poured regular coffee and diluted it with water. I also ordered sweet cold foam but she didn't put any in my coffee. Not sure if the employee was not properly trained, didn't understand English, or was just downright lazy. I didn't catch her name but she was a young South Asian woman. The coffee was absolutely disgusting - watered down, stale, and burnt tasting. I've been to Dunkin several times, and each time it has always been subpar and disappointing. This will be the last time I ever go. read more

I'm not a food critic or anything, but I do love observing when people have great customer service and this place here had the amazing customer service. Specifically to the employees named Daniel and Henry. Took the time to let us know the new flavors they got for their ice cream, also as well took the time make our food and drinks very good. We are very thankful for them and being very patient with us when we were indecisive. Thank you! read more

Sensational. Got a shake from them. Well made, tasty. Store was clean, people were friendly. Will be back when I stop up now.

I ordered three avocado toast for my family and one of the toast tastes really bad. I was trying to figure out what was going on with it about halfway through. I realized they served burnt toast. It was completely black and now I at least know what that awful taste was. read more

The first Doughnut Shop I been to was more like a Winchell's Donuts. I had a lot of memories in a neighboring Doughnut Shop, that permanently closed down a very long time ago. I still think Red's Donuts is the best Doughnut Shop, it's been there forever. The younger people out there don't remember how the Chick-fil-A in the neighborhood, used to be a Krispy Kreme 20 years ago. I stopped going to Chick-fil-A and Krispy Kreme for 4 years. I like supporting businesses like the Donut Queen, that make exceptional Doughnuts. Dunkin' wasn't always popular, it became popular when it made an appearance in the movie Eight Crazy Nights 22 years ago. The first time I been to a Dunkin' was in Arizona. There wasn't a lot of locations around back then, than they do now. I'm back at it. I'm in Suisun City this morn. They know what day it is. It's Veterans Day. I started going to Dunkin' more this year. It's raining really hard today. The Avacado Toast, Muffin, and Hash Browns are cool; but I really like the Turkey, Egg & Cheese English Muffin Breakfast Sandwhich. I had that and a large Iced Caramel Macchiato for about two months. I had a large Iced Pumpkin Latte a few times since Fall started. This is a Turkey Breakfast Sandwhich and large Iced Pumpkin Signature Latte. Even though I think, the Iced Caramel Macchiato is a lot better and Chai Latte is slightly better. The Turkey Breakfast Sandwhich is a genius invention. And yeah, it's slightly better than similar products out there. This a working class meal. This might not be as good as Pancakes, Eggs Benedict, or French Toast; but this is as good to me as Prawns and Grits, Quiche Tart, Lox Bagel, Croissant, and Apple Jacks Cereal. It hits everytime, it's hard for to me to get bored of it, and it's consistently made. America runs on Dunkin'. It's very rare that I do this for something like this, but I give this 4.4 stars. read more

Dunkin' - Donuts Near Me - Suisun City, California

I've never been to Dunkins but my first experience leaves a lot to be desired. The customer service was horrible. They had plenty of workers but each one was focused on NOT making eye contact with me. I tried to catch the attention of one person, but she looked at me and walked away. I'll give her the benefit of the doubt and say she didn't hear me but TBH, I'm known to be quite loud. Mind you, I was the only person in line and in the store. I thanked another girl who made my iced coffee and she said "uh huh"... SMH. Well okay then lol The donuts were not well stocked in the case. They had them in the back though once I asked. Idk if their donuts are supposed to look the way they do (check the pics) but they were so skimpy on the icing! The icing to bread ratio is waaaaay off! I got a 6 pack to try and honestly only 2 were slightly edible. And by edible, I mean I didn't instantly spit them out. Lemon jelly - 0/5 stars. Literally tasted like cleaner. Spit this one out instantly. Chocolate creme filled- 3/5. Tastes like cake! I love the fluffiness of the donut but I don't care for that powdered sugar texture on my tongue. The chocolate creme is super sweet! Like frosting, but it wasn't bad compared to the other donuts. Worth the one bite I had. Boston cream- 3/5. The chocolate icing and the custard inside is just very artificial tasting but once again, compared to how trash the other flavors were, this got a little bump up on the scale. Chocolate iced round and bar- 1/5. Nice texture but just not enough icing to donut. Super thin ratio. Strawberry glazed - 0/5. Same as the lemon jelly. I'm just really disappointed with my experience, the items I purchased, just everything overall. The only good thing I can say is that the store was clean but it's brand new so I would expect this. There is a Baskin Robbins inside and you can order both this and Dunkins in the same line. The location has a drive thru that is usually packed but if you go odd hours, there won't be a line. TBH, I won't be back. I would much rather support a local small business shop than a franchise anyways, and this experience was just the nail on the coffin. read more

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Dunkin recently just opened up here in Suisun City! My friend and I seen what we assumed to be the soft opening and omg the line was backed up into the street and decided to wait until a day where the line wasn't as long. I also didn't wait long at the window to pay and receive my items. We finally made our way there one afternoon, days after opening and there were only 3-4 cars ahead of us. It is currently only drive thru right now which explains the crazy lines but we got lucky. First experience: In honor of pumpkin season, I ordered a pumpkin cream cold brew and a chocolate frosted donut w/ sprinkles. The donut was good but I'd give the cold brew a 6/10. There just wasn't flavor in my opinion and I had to add some creamer to it once I was home. Second experience (8/30): I ordered an iced pumpkin spice latte, pumpkin donut and hash browns. The latte was actually really good in my opinion. The donut was pretty good as well but I think I'd pass on the hash browns. They were a little over cooked/burned and not in a good crispy/crunchy kind of way. And although I know they're a snacking menu item... there were only about 5-6 little circle hash browns in the baggie. App: Definitely recommend getting the app. I seen it was advertised and I downloaded it while in line and had them scan my code for points towards my account. You can order on there or just simply stack your points up and get rewards. Overall, this is a new store opening and it'll take time to get things right. I may not turn into a huge Dunkin fan but wanted to support a new local business. I'll still be popping up from time to time. {Ig: Oohdearfoodie } read more

Dunkin' - Pumpkin cream cold brew, chocolate frosted donut w/ sprinkles - Donuts Near Me - Suisun City, California

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I ordered baskin Robbin's ice cream from this place and it's the worst ice cream I ever tasted. It's COMPLETELY FREEZER BURNT. Like what? Never have I ever went to an ice cream shop and got freezer burnt ice cream. read more

I love places that have drive thru or curbside pick up because it's hard for me to carry anything when I'm in my wheelchair or using my canes! Not only is it a donut/coffee stop it's also an ice cream stop!! They even participate with the email offers. The drive thru lane use to be so long the first couple weeks of their opening but now it's pretty quick! I've yet to go inside but I feel it shouldn't be bad since it's still pretty new. The workers have seemed friendly, I definitely don't have any complaints. They are located by a lot of places to eat so this place should be a definite stop for dessert afterwards. Gas station and a bank even a dollar store for last minute things!! Oh even Autozone lol so if ur car needs something too your in luck!! read more

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If I could leave zero star I would! Omg! Worst location Ive ever been to. Charged me for a wrong drink and size. Always new people that works there. This is sad. read more

As someone that would travel to Chicago in the past quite regularly (to get my Dunkin' Donuts fix there), I was excited to hear that they were opening Dunkin' Donuts locations in California. With the first being American Canyon and this location in Suisun City. The food quality is still quite good when it comes to their breakfast items. My personal favorite is the sausage, egg, & cheese on a croissant. In general, Dunkin' Donuts' donuts taste average to me, with the exception of the Boston Kreme donut. That being said, I prefer purchasing my donuts from local mom & pop shops anyway. The coffee is still amazing! I enjoy grabbing a cup of coffee with cream here (whether hot or iced) and having it actually taste like coffee instead of a cup full of sugar. The only issue I had with my most recent visit here was the slow service through the drive-thru. I think my husband and I waited about 10 minutes or more for the person in front of us to receive their order. There was a bit of a wait for our order as well, however, it didn't take nearly as long. Next time we come here, we'll just go inside to order and dine. read more

Always make my drink right and good customer service. The new strawberry Sabrina refresher is soooo good by the way. I love the pumpkin spice latte from here during fall as well my fave. read more

Saturday morning, super early, I called to add to my already large order. The guy on the phone was so easy to work with and they had no problem increasing my order at the last minute. We appreciated it very much and loved the donuts and the coffee. read more

Dunkin' - Lovely and delicious. - Donuts Near Me - Suisun City, California

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I can honestly say that I've probably only been to Dunkin' Donuts about three times within the last two years. This is a newer location for the Suisun area recently opened a few months ago. I went to the drive-through this particular morning and tried their sausage egg croissant. I was the only one in line so the service was fairly quick. And the service was friendly as well. I guess you could say the pricing of this particular sandwich is about average now just under five dollars. Would not be an every day treat to indulge in. But I think next time I will get a little familiar with their drink menu read more

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Staff is not proficient in English. The young man who took my order, was clearly not understanding what I was saying, and I was speaking plainly. I did not receive the item I ordered, but I believe I was charged for what I ordered. Otherwise, my experience was OK. The facility is clean. The staff are definitely trying, but you can't serve customers if you're not proficient in the language. read more

The idea and concept is an all the way yes. But whenever I go here, they never really have any ice cream flavors available. Why oh why? And why isn't there a sign that tells us the flavors in the drive thru? You always have to ask. Donuts are just meh. Nothing really stands out. To be honest, the local donut shops have better quality and inexpensive ones. The convenience is all that wins here. Maybe I'll give this place another try in the near future. read more

GREAT SERVICE IN THE DRIVE- THRU. when we got to the window Deante, greeted us and had a welcoming smile and so professional, repeated our order back to us. The woman on taking our order was so patient with us as we discussed our choices (no cars behind us). Thanks Deante and team. read more

Dunkin' - Serving up a smile and a drink is none other than Deante. Delicious! - Donuts Near Me - Suisun City, California

What can I say? Well I've been here 5 times since they opened and even when I was the second car in line, I still waited 20+ mins. Today 5th visit and several days after opening day, I waited a whopping 38mins. Yeah yeah I know 1st of all why would you even get in that HUGE line? Why would you stay in line ? Ect. Well the truth is, I wanted to see if it would go quicker. Yet I am terribly disappointed to say that nope the wait time grew. Maybe just maybe once it's not the newest thing in town the wait time will get shorter. Or maybe management will realize they are loosing business and hire and train employees to be able to keep up with demands. I've had the following items within my few visits 1) maple sandwich. Was okay bacon was not crispy and didn't taste fresh. Over all the sandwich was edible but nothing out of this world 2) vanilla cream filled donuts (twice). Those are PERFECT 3) caramel drink ( a little on the non sweet end all 3 times. ) The one in American canyon makes it differently. 4) bacon egg and cheese bagel. They screwed up and gave me 4 sandwiches instead of 2. (not a bad problem if they were good. ). Yet the bagel was a little over toasted and soggy (not sure how you do both). The egg was not well proportion for the bagel size. Nothing was centered. Got pieces of just dry soggy burnt bagel with cheese then egg cheese and bacon. You get the idea. 5) pistachio ice cream was delicious. A little pricey for a scoop though. 6) Rocky road scoop was a little rich and to be honest have had better. 7) waffle cone was okay. Not bad not great 8) avocado toast with bacon. Was actually alot better than it looked ( didn't look like the picture on the menus ) 9) cranberry apple drink was not good at all. 10) pumpkin spice signature iced drink. Was awesome. Probably favorite thing I've had here to date besides the donuts The different people at the window have been okay. Not rude in any way. Haven't really experience super friendly service more of ( I really don't want to be here but I'm here attitude ) . There seems to be A LOT of confusion going on behind the window person. Even the people that seem to be in charge look confused. Overall needs to refocus and hopefully turn things around. read more

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Ordered a cake for my sons birthday and the pick up time was Monday7/15 at 3, I got there at 3:40 to pick up and was told the cake person isn't in until Tuesday 7/16. I was also told to call to get a refund. No refund offered at the store. Had to drive to the BR in FF and spend 60.00 on another cake. Now I've spent 100.00 for one cake. Don't use the mobile app to order or you will be disappointed. read more

My Girlfriend had went into Dunkin at around 630am-7amish, She ordered a regular coffee (no cream/no sugar) and a refresher. She found a worm in her drink. She did bring it back to show them and they offered a refund, she kindly declined. They were nice about it and the other drink was worm free so that's why 3 stars. Just a heads up to anyone getting coffee there. read more

Dunkin' - Donuts Near Me - Suisun City, California

First time here during their soft opening. Wait time at the drive thru was about 45 minutes and other cars coming from another direction were cutting the line. I wanted the pumpkin flavor ice drink but they ran out. I opted for the ice vanilla latte. I ordered a dozen mixed donuts to go with it. When I finally got to the window to pay and pick up my order, they were giving me someone else's order. Drinks and donuts that belonged to someone else. After a couple of other people talked to me asking what my order was, they finally got it right. I told the young lady at the window I understand it's busy and how overwhelmed she must be feeling. I can only imagine trying to get the momentum going with a new restaurant, co workers and menu. They're allowed to make mistakes. Now to comment on my order. The first drink they gave was not mine. I believe it was vanilla but it tasted watered down. My ice vanilla latte was good needed more coffee to it. The plain donuts was ok, a little dry. The maple and chocolate was real good. I love Dunkin coffee since my first taste in Washington DC. Fell in love since. I will go back for sure after the madness is done. The staff are a young crew so I commend them for working hard in spite of people getting mad at them. read more

Dunkin' - Plain, maple and chocolate - Donuts Near Me - Suisun City, California

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Donut's and ice cream yes please !!! tried the dunking iced vanilla coffee ,its delicious the young kids at this establishment are so polite and attentive ,i stoped bright and early before work for my coffee fix from what i could see they make the donuts fresh every morning. read more

Dunkin' - Delicious iced coffee paired perfectly witha strawberry sprinkle donut - Donuts Near Me - Suisun City, California

Wow! This place has improved tremendously! Paji are the best! I love Dunkin Donuts but when this place just opened up....the wait was horrendous. Since these new workers has arrived everything change. Now it's quick! So thank you! read more

20 mins in line to get my order I finally get to the window and 2 of the employees are fighting back and forth and she starts trying to charge me for someone else order when I placed a mobile order and it wasn't even ready read more

We decided to check this place out because we we near it. Once we got in line we realized that we shouldn't have. Taking the order was fine, after that we waited 27 minutes to get to the window. Once we got there they said they just ran out of glazed donut holes. It seemed like everyone that worked there was clueless except for the young man at the window. In return they gave 6 regular glazed instead of our donut holes. I will never be going back there at allllllllllllllllll! read more