Inflation got the best of Dunkin' as it should not cost as much as it does for dougnuts and coffee. $4 for a small lemonade that's half ice? $8 for 4 doughnuts? Stewart's sells 6 packs for that amount... The staff has a hard time placing orders inside when there is a touch screen. Not everyone wants to use one or may have a specific request that can't be done in a touch screen. It may be time to make my own doughnuts. read more

This is our go to location for DD. Most of the time my order is perfect and the staff are pleasant. I only go there for coffee and once in a while for a strawberry donut. I rarely sit there but when I do the ambiance is great. read more

Ts pmo fr. Sparkling water flat as hell, and I read what should've been in my coffee about as slow as a sloth, and it was still made wrong and entered wrong. Employee doesn't want to work there so leave tbh. read more

Dunkin' - Flat drink - Donuts Near Me - Chester, New York

I asked for strawberry or chocolate frosted donuts but instead I received dirty moldy looking plain glazed donuts. Way too many kids working there distracted talking to each other and not concentrating on work read more

Dunkin' - Dirty donuts - Donuts Near Me - Chester, New York

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The first incident was few months ago when I asked for an order and 6 orders of hash brown, I was told that I am not allowed to buy 6 orderyof hash brown, he can give me two only !!! I went to a different DD, at the second Dunkin Donuts they gave me hash brown as many as I wanted ut they did not have the rest of my order so I had to go back to the first one! Today I went there started my order with asking about Munchkins I was told they are out for the day, offered me donuts, I told them I will go somewhere else and get all of my order at once, went to the one on my way home, it was closed for construction, searched for a third lication and went there they don't have a drive through service so it was hard for me to go inside with 3 kids under the age of 5.. Went back to the first one to get only donuts, after I ordered, I asked for Munchkins again and the girl kindly told me that they have them !!! How come ?? The supervisor Charlie is mean and rude, he was standing next to her when he heard me asking for a manger, he was doing something but he did not even bother by looking at me until 3 minutes later, then immediately told me that the employee who told me no Munchkins was fired !!! Lol how stupid would I be to believe that he was fired in the past half an hour!!! I said I don't believe you, just as you don't believe what you're saying!! I said I think you are the one who told me that you're out of Munchkins for the day !! read more

I go here all the time and do mobile orders but after this visit I will not be coming back. I ordered one of their breakfast sandwiches and within the first bite I pulled a long silver hair out my mouth Absolutely disgusting you would think they would have their hair put back or something. Ruined my whole apatite for the day read more

if i could give this place 0 stars i would their cold brew taste like a can of bounce that ass i'm so sad i just spent 4 dollars on

This is consistently the worst experience we have at a dunkin, every time we order here. The crew gets our order wrong every time. I have a dairy allergy and we mustve said five times for oat milk, they gave me regular milk-- again. This isnt the first time this has happened with them either. Also they seem put out and angry every time we order here. We felt like asking if the guy was ok who was taking our order because he was straight up groaning while taking our order like the whole time. If this was all a one time thing Id let it go. But this is literally every time we go here and now we want to hardcore avoid this dunkin (and anyone else should too!) Change up your crew or manage them better! read more

The drive thru line was extremely long, I waited over 15 minutes at the window for my coffee and for my food. The person that was supposed to be working the window walked away and went doing something else for another 15 minutes and no one even bothered to ask what I was waiting for. Then I over heard multiple people complaining that their orders were wrong. Absolutely insane read more

The punk that was working at the drive up window on 7/7/23 at 345pm has a bad attitude. Incompetent and not customer friendly. Should not be at the window dealing with customers. Maybe should be cleaning the toilets. Dude get a life and a new job. read more

Horrible ! The staff aren't trained on how to make the drinks. If you order an ice latte they give you a cup of milk... I complained and they have the nerve to tell me the drinks are made with "90% milk". I never been to a Dunkin' Donuts who give cups of milk with syrup, it's disgusting! All teenagers there have no customer service skills... Today I asked for a manager and told "she isn't there"! I ask for store number and the two guys at the window told Me "google it"! I am now contacting headquarters ! They need to change the whole management and employees there's. It's a disgrace that a multimillion dollar company has ppl like this running the place. read more

I don't see anything wrong with this Dunkin' Donuts.. I go here often on my break from work or before/after work.. it's in a good location by some other stores like shop rite, tractor supply or the bowling alley. The prices are the same as other dunkins. They've never told me that they're out of something. They have comfy couch seating and table seats with chairs and booths and they have stool seats along the window with wall outlets. I think I've had hard crispy cheese on something I've ordered once but I showed them and they replaced it.. I hate when places do that. They give you old crap and they can clearly see it looks gross. That's my one complaint. But the service is good. Employees are nice. I'm a regular read more

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The coffee has been terrible here lately. To me it either tastes old, bitter, too much milk, and not enough sugar even though I always get my drinks light and sweet. The one on 211 in Middletown is so much better and consistent. My last drink was so bitter and tasted like the coffee was old and they did not make it light and sweet like I asked. Today I got a hot coffee instead of iced and it tastes mostly like milk with not much sugar in it. Tried to give them a few chances but it seems like they're issues will never be fixed. Maybe when they get new employees. read more

If you want to encounter the world's most disrespectful staff on the planet. Then do yourself a favor and go to this Dunkin. The manager there was extremely rude. I went through the drive-through and I requested a hot chocolate and a frosted donut and the male shouted "No" to me and was joking around disrespectfully numerous times. I could not hear and asked him to repeat what he said and he shouted at me very passive-aggressively. How are you nearly 40 years old and behaving this way? Learn customer service skills!! read more

Classic case of dumb meets dumber ! Seems the staff at this location is far more concerned about taking orders than they are about making sure the orders are filled correctly ! How is it even remotely possible to get a coffee order wrong ? Answer visit this shop where everyone is beyond clueless and simply there for a check ! God forbid they were worried about the company's reputation or proud to be offering quality service to the community they serve ! Shame the owner and manager aren't the least bit concerned ! Your staff is as good as the commitment of ownership - don't see that here ! read more

I don't know if the entire staff is new, but they just don't seem to know what they're doing. No matter the time of day, the drive-thru lane is always long and wraps around the building because the staff is so slow and incompetent. Most of them don't wear their masks properly even though they're working with food. Yesterday, after placing my order at the speaker, I was sitting at the window waiting for about five minutes while the staff was just milling about chatting and one girl by the window was wiping down the counter. She didn't even acknowledge my presence. I finally got tired of waiting and asked her for my order that I could see just sitting on the counter. I used to like this location and the staff was good but in the past six months or so, the quality has gone downhill. Unfortunately, this is the only Dunkin on my way to work so I don't really have a choice. Please consider sending in a trainer for the staff. read more

This place is a mess! Without fail, every time I come here, my order is messed up. From half empty lattes to wrong bagels. Staff has absolutely no idea what is going on. I ordered a whole wheat bagel with nothing on it and got a plain bagel with cream cheese. Told them what the order should be and got a whole wheat bagel with cream cheese. Food is rarely fresh. Bagels are chewy and taste like they are from day or two before. I come here sometimes in the morning before work, but I think it have hit my limit. read more

Live! From dunkin donuts for the second time this place has been open, horrible service! Waiting at the drive in line for about 6min at the intercom for them to take our order. Finally just left. There were about 4 cars ahead of us that we're waiting to receive their order and 3 behind us. As we drove away we saw 2 employees outside smoking cigarettes. Great time for a break. Honestly who ever the manager of this place is needs to sit down with the staff and actually manage them. read more

My experience here was ruined as I watched the manager have a screaming match with one of her customers. Not what I expected at all. I came in on a Sunday afternoon and was so appalled to see this. The customer was waiting on line for 12 minutes and complained about her service. She asked the cashier (yes there was only one) for his manager. The manager came out yelling at the woman who complained saying what I horrible day she had and that she was giving her a dose of reality. I was not expecting this, I am use to managers who are very nice and understanding. This manager should have given the woman a free coffee and an apology. I am so disgusted right now. read more

Customer service is terrible! I went to order an Iced Coffee and I was on the Dunkin website while waiting in line doubling checking if I can veganize the order. I accidentally missed the place to order and an employee came out, was very irritated and told me, "you have to order back there, or it's gonna fuck everything up." and walked off. I'm not sure if this is typical behavior and the way they speak to ALL customers or if that's only reserved for African Americans. But I honestly have never been anywhere where the employees curse when communicating with a customer. Needless to say, I'll never go there again. read more

Who charges $2.87 for a small water cup...I go to this Dunkin location all the time (and any other Dunkin' Donuts locations) and I get a medium sized free water cup every time. Also, the worker was extremely rude. read more

Not a lot of selection but the doughnuts are good. Employee sorta knew what he was doing. Washroom was sorta clean. So yea

Just walked out because I was standing there for 15 minutes, 5 employees walked past without acknowledging me. No other customers in the store. read more

This place ruins every morning for me. Perfect location, could be a gold mine but instead they hand pick terrible workers and never fail to make your coffee wrong. We refuse to go, and will go out of our way to spend money elsewhere for quality service. read more

I have never been served a correct order at this location. I decided to go with a large apple cider the other day and one of the employees put cream and sugar in it. How do you mess up Apple cider? They need to get rid of the staff and hire and train! read more

I don't write many reviews, but when saw a DD near by with a 1 star rating, I thought how bad could it really be? Took 10 mins to get my 2 donuts. Super slow. 1 employee handling inside customers. He was on his phone ignoring us and checking out the donuts. I can only assume it was Santa Claus asking for an inventory of the donuts. If you're passing by on the highway, take the next exit. read more

U can't win at this place: the other day I go inside because the drive through line was so long and all the cars were gone by the time the two people in front of me were even helped or acknowledged 20 minutes later I was out of there with a drink that tasted like it had freezer burnt ice in it. The other day I go through the drive through line that had two cars in it and it took almost 20 minutes. I asked the guy in the window if it was free bc the wait was so long. He was not amused but that's not my problem. Waiting 20 minutes for an iced tea isn't my idea of good service not to mention the ice tastes freezer burnt again. Now yesterday I go through the drive through and the service and the drink were perfect! Totally inconsistent! read more

I LOVE DD coffee but this place managed to serve a weak cup. Lame!! They don't do justice to the quality of the brand you expect when you go to a DD. read more

They have one person working so whether you drive through or you going to the store it is not fast food. Go to McDonald's and get two Egg McMuffin's for four dollars and save yourself the aggravation read more

Don't know how a Dunkin' Donuts could be so bad. Everytime I come here they mess up atleast one thing if not my entire order. I have received (on multiple occasions) messed up and/or completely different orders than what I had asked for. Get better employees that know what they're doing and paying attention. Horrible service it doesn't even deserve 1 star. read more

Frequent Dunkin Donut visitor but my husband and I stopped here on a road trip! The staff was fantastic and this coffee was honestly the best I've ever had from the brand. Everyone had a smile on their face and was very happy to be here. Highly recommend! read more

It was late in the day and no customers were there. we got free donuts. It was empty so they weren't so busy and took our order. Service was fine. read more

Very disappointed. When I do return I give my order, ask them to repeat my order, they do and then it is wrong. They then give an attitude when I ask for it to be corrected. This happens EVERY time I go to Chester. read more

Service is horrible. The staff doesn't take their job seriously. First time I went I had to ask for some service because they were all talking about some personal things while you had customers waiting! So I tried again, another time and yet again the same thing. Third and last time, I went through the drive through to see if it made a difference, took so long, I drove off. So needless to say, the owner should fire all staff and start new. While you still have the same folks tending to their customers that way, you'll get worse and worse reviews. With so many bad reviews I'm going to contact the corporate office, and have them see the reviews. read more

Thieves at the drive-thru! I have had several experiences where the drive thru attendant has shorted me money. Also, you order something and you get something else entirely. That's fun! It's kind of a mystery! In addition, the workers are slow, slow, slow. Goshen is better and they don't steal from you. Can I rate Chester No Stars? read more

I am new to the area so I've only gone here a few times. I see some not so great reviews but so far I have only had good experiences with this place, MUCH better than the location from where I used to live. Friendly staff, and the wait isn't that long. Each coffee I've had has been good. read more

The service is slow, s l o w, s l o w !. Coffee is lukewarm half the time, so if you're going to the drive-in, check it before you pull away. read more

HORRIBLE service!! Third time, this place has pissed me off, I'M DONE, would rather get a coffee from the local gas station! EVERY time on the drive thru line, you wait like 10 minutes or more while they fool around and laugh Inside while long lines on the drive-thru line. Calling corporate, they need a new manager, PRONTO!! read more

The rare overwhelming need for a coffee is the only reason I find myself returning to this Dunkin' Donuts. Every now and again, I convince myself to go for a cup and a breakfast sando real quick before I run some errands ( I live 1 minute away). EVERY time I receive my order I am instantly reminded why I had previously told myself I would never return. The coffee is usually forgivable, but the food they serve is mind blowing. Once they put my tots in the bag upside down... thanks. Every sandwich I have ever purchased from this location looks like it was assembled by a toddler. Flat breads are consistently burnt and hard as a rock. I have worked in a deli before and I know it can be stressful at times when it is busy, but this is inexcusable!! With my experience working at a renown local deli, I could run a DD with my eyes closed. The staff is to blame, the employees suck. Management is worse, the problem hasn't been corrected, or even improved in the slightest. The owner needs sell, they clearly have no desire to take the reigns, and nothing is going to be accomplished with that attitude. A true disgrace to DD's everywhere. read more

Slowest workers on earth work here and every time you have to go there is a whole new crew behind the counter, half of them cannot do anything right no matter what age group they are in, manager needs to be asked something on every item they ring up, line is out the door and cars lined up around the building because of this read more