Whoever they have in charge of making the iced coffee batches at the moment is the greatest!!! The iced coffee has never tasted better than it does now, Keep it up! Customer service could be a little kinder, but that's understandable because sometimes it's tough to appease people when it's very busy as I've worked at a Dunkin Donuts when I was a teenager. Also the landscaping at this location is always pretty to look at while waiting in the drive thru line during non-winter seasons. read more

IT WAS COLD... I thought I got a large but I got a medium. I asked if I could pay for a large and this ladies goes okay. She gets another worker but the worker goes I dont want to deal with the refund sh&$. So she yells and goes Just give her the drink. As she walks away she goes have a good day + your drink... I would go to any other Dunkin but that one read more

The service was amazing. The drinks came out in a flash. The doughnuts were so fresh, even though there was not a huge selection it was still good. Our server was so kind. It was so organized and clean on the inside and outside! They slayed｡‿｡ read more

Usually pretty good with our orders but this is just a scam. Only filled 75% of the cup. read more

Dunkin' - Green tea latte - Donuts Near Me - Billerica, Massachusetts

hi I'm your #1 fan ilysm dunkin thanks for feeding me almost everyday after school I love your refreshers I get the strawberry one everyday

Drive thru on 4/7/22 Order 1 Hot Tea 3 cream 3 sugars. Pay woth gift card & drive off. Took 1 sip & it was WRONG ! Label stated 3 & 3 drove back asked for person in charge. She poped of lid & seen it was BLACK ONLY " She seen the LABLE & just shook her head & focef it. NOBODY CARES at This DUNKIN read more

I have been in Texas the last 3 years, and Dunkin' Donuts doesn't exist down there. I had been craving a bacon egg and cheese on everything and med ice black for a while now. Let me tell ya, this dunks is the best in town. Bacons always cooked through, foods always quick, staff is always nice. Feels great to be back in Billerica and see a chain store like this one, still operate like a local ma & pa shop that makes sure your order is right and delicious. I don't usually review fast food, but this place deserves the shout out read more

Not very clean. I don't get the remodel to make it look nice and the staff doesn't keep the outside or inside clean.

everytime I order here online or in real life it's always completely wrong, or missing items. I've had to ask for refunds on Uber Everytime I've ordered here. like seriously, asked for a donut? they'll give you a munchkin and call it a day . read more

I have to say this dunkins used to be better, but lately I feel it has gone downhill. From the rudeness in the mic at the drive thru to the lack of care when it comes to making someone breakfast whether it be food or beverage. I just don't know where to start. I used to work for dunkins for about 15 years and I was always kind and courteous. I never said, " hi, can I help you," through the mic because that's rude. Proper way it to say, good morning to your customer, or even good afternoon, or good evening. It's never "Can I help you," you give the impression that you don't want to help who's waiting to give you their order. Further more.. I always tip.. It's a courtesy thing and I get that not everyone does, but as a tiny way of saying thank you I appreciate you making my breakfast and my beverage no matter what time of day. Then you know what I receive, but a small iced latte with a FULL cup of ice that was literally obnoxiously put together so that I would get just a few sips. Well, thank you for the five sips of coffee this morning. Just a word from the wise though if you just don't like making people breakfast maybe this job isn't for you, and you should find something you enjoy. Your job is what you make it. Take Care 429 you'll be seeing less business from me in the future. read more

Dunkin' - Actually I let the cup sit so some ice did melt down. - Donuts Near Me - Billerica, Massachusetts

So far, I haven't had any issues. Whenever I order my sandwiches, I get them very hot and that is what I expect. I actually come to this location branch as the one on 181 boston rd has been a joke. Management does not watch their staff and resulting in customers jumping ship to another location down the road. read more

Awful, if i could say 0 i would... can't get anything right and barely coats your bagel w cream cheese and at that its the wrong kind.. i mean... it looks like my dog licked it all off and left a smudge on the thing... $19 in food totally wasted because of lazy distracted workers... i never ever ever take my time to write these things, i am quite forgiving when it comes to food i get it... i once worked at DD i totally get the ease of error but this was atrocious! Not to mention drinks... ugg im not even going to start. Save your money and drive down the street to the next DD read more

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Super rude staff... The lady taking our order would yell the items back at us to get our confirmation and treated us like we're dumb. Also the donuts weren't fresh and they were already out of some varieties. will never go back. read more

Dunkin' - Lare latte - Donuts Near Me - Billerica, Massachusetts

9/10 times I go here and order a frozen hot chocolate the person stares "we don't have any ice" This is a lie. There's ice coffee available, that has ice in it. There's coffee coollattas, those have ice. What's the deal with the frozen hot chocolate ice? Is the person in charge of that ice incompetent? Probably. The one day out of 10 that I happen to come across this DD when they've magically shat frozen hot chocolate ice and they have just enough for me, the frozen hot chocolate is delightful. Every other time, this place sucks. Edit: jackass who makes jokes while taking orders, you are a jackass and you are not funny. read more

5 stars all because of MVP Josie! She brought a smile to my face before I even interacted with her! Josie is a gem, she's a god damn peach, the crème de la crème of the costumer service industry. Everyone should strive to be like Josie. Josie should make training videos to spread her ways. Josie is the most Massachusetts person I've met in a long time! Someone tell Ben Affleck about this broad because she needs to be in all his movies. read more

One of the worst Dunkin' Donuts I've ever been to. The drive thru line always takes too long, frequently don't have items on the menu and the workers are lazy. I've been in this drive thru for 25 minutes before, and the average time is probably 10 minutes for me. 90% of the time I come here, I'll order more than one thing. I'll order a coffee, a coolatta, some type of donut or bagel. Frequently, they will not have donuts or bagels. I came here on national donut day a few weeks ago and they didn't have donuts. I've come here a few times since then and each time they haven't had a donut, muffin or pastry that I've wanted. One time it was busy, and I tried to order a frozen chocolate for my daughter and they told me that they are too busy to make this. Straight up disrespectful, and I will never come to this Dunkin again. It's a shame because its the closest one to me. read more

idk why anyone would complain about this location. it's literally the best DD in Billerica. I drive past two other godawful sh*tkicker DDs to get to this one. read more

This Dunkin' Donuts was terrible. Watered down coffee, poor service and wait staff was not presentable. I have seen some Dunkin' Donuts put ice in the coffee. You charge 3.00 for coffee, do it right. It's hard to find anything decent in billerica so I'm not surprised but just disappointing. Guess it will be Starbucks for me from now on. read more

Very lazy staff, they don't even butter the bagels for you like hello it's 2017 people are busy. They bullied me when I asked for them like do their job and butter my bagel I don't have time myself I'm v busy like hello.. The hipster with gauges tried to intimidate me! Never will I return !! But that's what those lazy dweebs want so maybe I will and order 1000000 bagels and asked for them all buttered! read more

How can anyone hate on DD??? Well, if this was where you went - it comes easily. * limited selections, no matter the time it looks as if locust ran through it * rude staff - even for New England coffee slammers standards * forget even asking about a quart of ice cream, they don't know what they have, and act as if you are demanding a kidney if you actually ask them to get one. read more

Not a terrible Dunkin Donuts. However the drive-thru is EXTREMELY slow. You need like 20-25 to make it through. Pretty frustrating.

I'll give this place an extra star because of the friendliness and hardworking staff that seem to be doing the best they can. But as for the food I ordered, it was gross. After I waited in line for 15 minutes, I ordered a turkey sausage flatbread and hash browns. The flatbread was cold and stale and the egg white patty with turkey sausage tasted like a cold sponge. The cheese wasn't even melted. Threw it away because I didn't want to jump ahead of the long line. read more

On the go orders are NOT made 1st. In house orders are. What the point of on the go orders if you have to wait. Very Unhappy

I hate these stores due to the huge amount of plastic and styrofoam cups that I find everywhere around town. Seriously stop using my town as your trash can you jerks. And for whatever reason dunkin donuts refuses to change the material they use for cups. Even though it would help our environment. Their food is crap too, everything but the bagels is filled with sugar and god knows what else. The employees couldnt look more thrilled to be corporate wage slaves though i dont blame them. A long term job here doesnt lead to much happiness. read more

Poor service. Few to none of the Dunkin Brand Standards are met. Orders are continuously made wrong, cup markings are non existent, and the 18 minute shelf life of hot coffee is seemingly nothing but myth. Avoid this location and visit a franchise that knows what they're doing. read more

This is the worst Dunkins. Very unorganized. Orders take forever and are frequently wrong or forgotten all together. Easier to drive somewhere else read more

This dunkins is awful. I am a firm lover of Dunkin' Donuts and swear by It to buy all my coffees and breakfast samdwiches, but let me just say I am extremely disappointed. First I buy a medium hot coffee with milk and sugar and they give me an ICED, when I clearly asked for hot. THEN, I order a medium iced caramel swirl regular, and they don't add the caramel swirl so I have two coffees that I paid full price for that do not satisfy my taste buds whatsoever. Fix yourself dunkins. I do not suggest. read more

Probably the worst Dunkin Donuts, ever, to order food at. If you do have the displeasure of having to order food from this location... check your order before leaving. There is a 50/50 shot that they gave you the wrong order. read more

This is the worst Dunkin Donuts I have ever been too. I stop on my way to work in the evening because it is the only one that I go by. I only get a coffee and it usually take close to 10 minutes at the drive thru even though it is never that busy. They seem to always have new people that don't know what they are doing. They can't even keep the orders straight. When you get to they window 9 times out of 10 they try to hand you the wrong thing. Last night however was the last time I will ever go there. I pulled up to the driver up window and they had speaker open so you could hear them talking; and could hear exactly what kind of bumbling idiots they were. After 10 minutes of saying hello, hello and beeping my horn twice I decide to go in and tell them that the mic was on and they had a line at the window. As I was going in a very pissed off couple was coming out empty handed. Inside there were three people with parts of their orders. No one was getting the rest of their food nor would they take their money. One woman told me she had been there over a 1/2 hour. The two women that were over by the window were still bumbling around oblivious to what was going one. I yelled back to them "hey, you have a line at the window and your mic is on". No response. There was one frazzled little girl running around trying to help everyone but by this time she was so frustrated that she was on the verge of tears. She yelled Dumb and Dumber a couple of times; "Please help me" She also got no response. I managed to get my coffee but it soon became clear that know one was going to ring me up so I just put $3 on the counter and left. I tried to find out who owns this franchise because I would rather be sending this letter to them as they ought to be ashamed of them selves. read more

Every time you go to this Dunkin Donuts they are always out of something whether it is bagel or a certain type of drink that you want no matter what time of day you go there. read more