Lots of variety of you get there early! YUMMNESS in a box! You kinda want to pinch each one to just taste them lol (maybe from the bottom?) great customer service! read more

Dunkin' - Coffee & Tea Near Me - Bellevue, Nebraska

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This place works hard to maintain their 1 star average. Backed up line and the staff has attitude. I got the wrong donuts and roughly 2 ounces of hashbrowns in a ripped bag. read more

Dunkin' - Hash Browns - Coffee & Tea Near Me - Bellevue, Nebraska

-10 horrible experience. Never smiles, slow,rude,always bad food. I will never set foot in any dunkin

Service is awful you'll sit in the drive thru for 20 min with no one in line and no one in store and you might get told to go to another location because they are understaffed read more

We stood at the counter and were not even acknowledged by the high school staff. They were beyond rude. You must order inside via a kiosk but not every item available is displayed. Absolutely no one assisted. Order came out staggered. The store was not clean yet 6 people were working. Will never return. If zero stars were an option, it would have been selected. read more

Waited in the drive thru line for 15 minutes for a dozen donuts and one iced coffee. The male worker did not know which order was mine and I had to restate my order with him prior to paying. There is one young lady basically running the entire place by herself and working so hard while others are majorly slacking. She is the only reason that I am even giving 2 stars. read more

I know it's a little thing in the grand scheme but they consistently underfill the jelly donuts here and it just ruins the whole donut. I shouldn't have to "ration" the skimpy filling just to have a chance at enjoying even half of it. Seriously guys, find some other way to cut costs. read more

Dunkin' - Barely filled jelly donut - Coffee & Tea Near Me - Bellevue, Nebraska

If I could put 0 stars, I would. I came in and got my usual. A large iced coffee with sugar and oatmilk. When I recieved it, I noticed a slight color change. I requested to see if they might've put whole milk in instead of oatmilk and got the worse attitude from the girl. I asked to speak to a manager and she informed me that she was the manager. All I asked if I could verify if it was made with the correct milk and she couldn't even do that. I wish I could've drank some of it but it's probably a good things since I'm allergic to dairy. read more

This place is always a ghost town, yet my grandson and I waited nearly 40 minutes to get and small order. there were two employees and us, that's it. Don't eat here! read more

This place is so iffy on speed. The same time on the same day of the week could be different all month long. There are times I drive right through the drive thru. Others I wait over five minutes to move one car length. I honestly don't know what takes them so long on certain cars versus the others. I've never had a problem though and the employees have been great. read more

Food was hot and delicious and the staff was so nice and helpful, this is my favorite coffee store in town! The store was very clean

Service was good, and so were the donuts I received. But prices are ridiculous. My total bill for 4 donuts was $8.09 (inclusive of taxes). When I asked the guy at the payment window if that was right (just confirming), he apologized. I said "So you made a mistake?" He replied that no, the price was right, but he was just sorry it cost so much, and blamed it on inflation. He then went on to say that back in his day (this guy couldn't have been older than 25) that a donut cost 50 cents. This caused me to chuckle and say "Back in my day it was 10 cents!" I then paid the $8.09 and left. When I got home, I looked it up. I was born in the 50's. in 1965, a person would pay, on average 10 cents for a donut at a donut shop. My donut total, before taxes, was $7.56 for 4 donuts, which is $1.89/donut. 10 cents back in 1965 is equivalent in purchasing power to about $1 today. So, needless to say, I have heartburn paying $1.89 for a donut, so I guess I no longer need donuts (not from Dunkin' at least). read more

I'm not sure what happened to this place but it is so slow 15-20 minutes in line for nasty coffee. Half the staff don't know what their doing half the time. read more

So not only do the baristas have the lack of ability to answer any questions. They are also very rude. There was a woman checking out in front of me who tried to use the app, and the woman behind the register said, "Yeah that doesn't work for us. Which is kind of why there is a sign." Super rude. And she continued to be rude through our transaction read more

Disappointed at the service here. I knew they were rough in the beginning when they first opened up last year 2019 but I thought they would get the hang of things by now? Every now and then on a lucky day they get my order right but today made me right this review. Not only was my scramble bowl only filled 1/2 way, but it was COLD when I took that first bite. My drink was a medium iced matcha latte and on the menu outside it says $3.69 but in the screen they charged me $4.19? Plus it was only 3/4 full. Lastly, WHY do you just crumple up the napkins and throw them in the bag? Please just STOP rushing through the orders! we wait in line for a reason and it's because we feel like grabbing some Dunkin'. I'm tired of finally getting to my order and being disappointed. read more

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Only posting with 1 star because I have to in order to post this, but really I give this place Zero stars. We placed a donut order more than 24 hours in advance for an event we were having. When I called up let them know I was on my way to pick it up, the lady on the phone said, "We didn't make the strawberry donuts you ordered, but we have the 2 dozen chocolate, and the 2 dozen vanilla, and we'll let you pick out other donuts to fill the last dozen you needed of strawberry when you arrive." When I arrived, she said, "We actually only have the chocolate. Apparently they didn't make your order." I asked what was the point of ordering in advance? She had the biggest attitude and shrugged and told me, "It's not my problem." I asked if she could offer a discount and she said no. She said over and over "There's nothing I can do about it." No apologies or anything. When I asked to speak to a manager, she said she is the manager and I asked who her manager or the store manager is and she said her manager is out of town. When I asked for her name and the store owners name because I said I planned to call corporate, she said, "I don't have to give you any information" and stormed off. Only go here if you want THE WORST CUSTOMER SERVICE and if you want to support an establishment with staff that could care less about their customers. We absolutely will not be back. read more

Most unprofessional Dunkin I have ever been to. Customer service was horrible. Workers were yelling at each other and no greeting from the person that took the order. I think it was the manager that was cussing up a storm. Never coming here again. This new management style just like the ones before same location same attitude. read more

Paid for extra bacon on my sandwich and got 2 little dinky pieces not even worth the original amount of 4.29, but to change me an extra 1.00 for "extra" bacon and put 2 little 1/2 piece is ridiculous. read more

whoever on drinks needs a chill pill. I waited 15 minutes for my drink I asked for a americano with three french vanilla's swirls and had to asked the girl to remake it three times because it was just full of water and disgustingness. After the third time of asking her to remake it she's got annoyed had someone else make it and it still taste gross. I asked for a refund and the girl said they couldn't do that because the manager wasn't in today. lmao okay corporate here I come. read more

it's gone downhill. the manager is extremely rude and the staff seems to hate their jobs.

I avoided this DD because the boss is a jerk. My "go to" DD was closed this am so I went back to this location after a year. I always get my cream on the side because the "machine" dispenses too much. When I got to the window I asked for a small creamer or a "little on the side" for my black coffee. The boss said no. I said "come on I get it all the time at the other store, every day" Again "No!" I said Thats "Bullsht" I get it every day. The rude boss then says "Because you cussed at me your not getting it!" I then said ok "Can I please get some cream on the side!" No! she says, you cussed at me! Now Im pissed! I lost my temper having been in the food business for 25 years, I expect good service period because thats what I provided.Because of a tiny gesture for a paying customer who frequents DD (almost daily spending $140 a month) which only takes a second, it now becomes a situation. I told her "I was calling corporate". This unprofessional Manager proceeds to calls me a "DICK, GIVES ME THE FINGER, says FUCK YOU to me and FUCK OFF! OMG! In FRONT OF THE STAFF! My morning was ruined, I didnt get 1oz of cream I politely asked for and DD still has this disgraceful manager running the store. Ive been going to DD for 50 YEARS!!! This woman is the absolute worse boss, I have ever experienced. I stopped going to this store because of her for a year and she is still there!!!! These are not the standards one expects going to DD! I will never spend another dime in this store ever!! Boycott this place!! read more

Love the decor and style of this new location. It's nice that the drive thru has a separate window for donuts. I was a little confused the first time they asked me to pull forward but seems super convenient. On my most recent visit the girl working the donut counter didn't know what was in one of the specialty donuts and that seemed a little strange. And service can sometimes be slower than expected. read more

How can you be out of donuts? Shouldn't you be monitoring your inventory? I also think it's funny that you have 3 staff with no product to sell! read more

I ordered an ICED matcha latte and they gave me a blended matcha latte, I handed it back and said it wasn't iced, the manager came to the window and handed the same drink to me and said it was iced, they just blended it to blend the matcha better, this wasn't what I asked for and was very upset they wouldn't make it the way I asked for it to be made read more

Dunkin' - a drink in a cup with a straw - Coffee & Tea Near Me - Bellevue, Nebraska

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We went to DD on out way to the airport on Veteran's day. My hubby got a free donut for his service and otherwise service has been a little slow but not terrible or unfriendly. We got welcomed nicely and got our order in a timely manner. Also the store was very clean and they put salt outside as it had just snowed that night. read more

Great service today at DD in Bellevue! Her name is Blaze and she offered such friendly service with a smile! AND, we wanted to tip her more but she declined saying they can only take the coins. Integrity plus! DD is blessed to have Blaze at the window! read more

I've given up on morning donuts for my kids, unfortunately. Their system is always down due to "power surge" so I'm told. The customer service is atrocious. read more

So I gave it two chances! First time did an on the go drive thru order, pull up and she gives me my order. I let her know I accidentally sent another order through so I will just take both, she looks and says they didnt get it, so i let her know I got charged for it so i just need to know how to get my money back, she laughs and shuts the window. Second chance today, order on the go walk in, easy enough I'll just go in and grab it..go in it's not ready. Stand waiting five minutes, two girls up front just ignore me. Finally asked by a guy making food what I was waiting for, he says someone else took it and he will make it again, he was probably my only positive to this experience! read more

Site says opens at 4:30, showed up at 5:40 doors locked, states have to go through via drive-through. Got home in five minutes. Woke my kids up. All chocolate sprinkle donuts stuck to lid of box, the crullers were soft Almost wet in texture. Not very impressed. Kids eat the donuts anyways and scraped off the chocolate but not impressed. And no I did not squish the top of the box. Wife did enjoy your coffee though. Not how I remember Dunkin. read more

This place was pretty much run by kids. That in itself, isn't bad, but they seem to have had no guidance. Came here yesterday through the drive thru and the young lady beyond rude if you run out of something that's cool don't need to screamed at me about it. I'm not the type of person to complain but no one deserves to be treated like there an inconvenience and be screamed at for asking a question. overall review my order was correct. Wasn't as bad as the papillion location so I'm giving it three stars. read more

Stopped at the Bellevue, NE Dunkin' and ordered the Express Dozen donuts. Got back to the office and just 11 donuts in the box. Not sure which is worse, the fact that it's so friggin' obvious that a donut is missing in a box that holds just 12 donuts, or the idiots hired to work there can't count to twelve. Pretty sorry business. read more

I've never seen an establishment with so many technical issues, it makes me think this location doesn't want to actually sell any product. Two-thirds of the times I attempt to purchase something from this location their "registers are down." Either Dunkin as a corporation has major widespread technological issues or this location needs some competent employees. read more

My granddaughter asked for a donut before school this morning, and I thought I would give DD a try again since the last time I went was a month ago, and figured it has to be better since they've been open for awhile now. Ummm..nope. Went through the drive thru, ordered a maple long john, a jelly filled and a pumpkin donut. Luckily I checked the bag before I left the drive thru...2 jelly and a pumpkin...pull into parking lot and go inside to let someone know of the mistake. The young girl comes over and proceeds to use a paper tissue to reach inside my bag...takes her hand out and then grabs a pair of gloves, and reaches BACK inside my bag and pull out a jelly donut...AND PUT IT BACK IN THE DISPLAY CASE I am NOT looking for a free donut, as the total was like 3.50 for all three...the point of the matter is that she actually put the other donut back in the display case after it left the store, and then returned. Makes you wonder what happens behind the scenes...unsanitary and gross. Threw all three away and will never be back. read more

I went inside to the lobby due to the line being so long in the drive-thru, It was a Saturday morning so I expected a delay. The girl taking our order was very polite, however while waiting for my regular coffee to be poured that took approximately 10 minutes I witnessed one employee who was loud and seemed rude to the other employees. The employee appeared to be the barista. She asked another employee who appeared to be a runner to take out the garbage and then not more than 2-5 seconds later she turned around and threw a milk jug on the floor. I looked over the counter and there appeared were several garbage items on the floor. This does not make for a very clean environment. read more

Walked in to grab coffee with my boyfriend at this spot & was stared at until we ordered. We explained we want a 16 oz hot americano & a warm small latte then proceeds to ask what size & hot or iced... no sign of caring or paying attention besides to the drive thru. It is ran by a bunch of young kids who aren't sure what they're doing because they're aren't communicating what needs to be done. All I can hear is people in the back yelling as well because they're so stressed out. We waited for 20 minutes then decided to ask where our drinks were & when we asked they realized that they have not been made. Also the six different spots to sit at we're all dirty! It was gross. We came to this cafe because we love the coffee brand but there definitely is room for improvement that needs to be done. When we received our coffee the gentlemen working there apologized sincerely & I could tell he was trying his best. Overall it wasn't a good experience but I always give places a second chance to go to. read more

Staff is very rude, don't bother going inside since the service is so slow. Ordered a bagel and it was burned, didn't try the coffee but you're better off buying it from the store. Not worth stopping. read more

This is the 2nd or 3rd time this week I have been told, "unfortunately, you're going to have to come inside, our system is down". Welp, if I had time to come inside, I wouldn't be going through a drive thru, now would I? I have put off reviewing this location for a long time, as they were new, and I expected glitches. But it's been at least a year now, and things are somehow worse. I think the most off-putting was when the line was so long, I elected to go inside. There was only one person in front of me, so I imagined this would be fast. NOPE! 17 minutes later, I was finally out the door. They put so much effort in getting the drive thru orders ready first, they completely ignored the customers inside! The employee and the manager actually bickered in front of us, they yelled across the shop at eachother, just very unprofessional. There are times when I sit in the drive thru for 15 to 20 mins when there are only 3 cars ahead of me. This is just unacceptable. There occasionally is a person outside smoking on the north side of the bldg, right by the drive thru where people have their windows open, very tacky. Lastly, when someone comes through the drive thru, act like you actually give a crap. Adding on the word "hon" does not soften the blow when you're crabby, rude, and impatient with a cust. Please consider that we've waited 15 or more mins to get to that speaker, sometimes to encounter complete silence for upwards of a couple mins. A customer should not have to say, "hellloooo??" to get your attention. This place just needs a good hard look from the owner or upper management. What is currently being done is NOT working. I'm sorry to have to write this review, as I do generally enjoy their products. read more