Earlier this afternoon I stopped by this Walgreens location. The line was long and the man standing in front of me was holding three water bottles. He appeared to be mentally ill from his mannerism and look. Suddenly, the security guard confronted the man. The man apparently took the guard's water bottle and didn't notice it was half filled. The security guard got into a heated back and forth argument with the man. I was surprised the security guard would challenge someone who looked mentally unstable. I asked both men to tone it down. I did not want to be in the middle of a confrontation. Instead, the security guard kept quarreling with the man. The man took a case of water and dumped it at the feet of the security guard before leaving the store. I understand that working security can be difficult, but the guard's behavior was unprofessional and immature. When I told him I would report his behavior to management, he said he did not care. He also cursed at me. This guard needs further training on how to handle his emotions and situations like this. I can only imagine how he would react in a more serious situation. read more

Duane Reade - Security guard on duty - Drugstores Near Me - Brooklyn, New York

my experience has been better in past on April 9 2026 at the 336 Fulton Street store pharmacy pharmacist must been having a bad day because my bag with purchase was thrown on counter instead of being handed 2 me. I am a senior n didn't appreciate this type of behavior especially because I'm always polite when I'm interacting with pharmacist. been using this pharmacy for years not looking for a friend just 2 pic up my prescription. read more

This Duane Reade is just sitting in the corner of the shopping district in Downtown Brooklyn and is very convenient if you need to pop in for water on a hot summer day. Today I ran out of water and went inside to get spring water and the saw a lot of Unsweetened Green Tea by Ito En and this was my first time seeing this green tea brand in Duane Reade! Never saw this type of green tea before and did not realize Duane Reade would carry this brand. I immediately got it because I was super thirsty and kind of regret it when I saw the price. It was $3.29 for this bottle of green tea when it is a lot cheaper in other Asian stores. Well I guess Asian products are much more pricier in pharmacies like Duane Reade. Should have gotten water to quench my thirst. read more

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Most unprofessional, rude pharmacy I've ever been to. Never get your meds prescribed here

This location needs a remodel and more staff. Every time you come in here it's so bleak and unwelcoming. However, the real issue is the long lines. Any time I've ever come into this place the line has at least 10 customers and usually only one or two people, at the front. Many of the shelves are bare and overall it's just a bad store that clearly needs to do some adjusting. Make sure you have some time to spare before entering this location! read more

horrible. i am currently standing outside at 7:10 in the cold and tjey haven't opened the doors. this is absurd!

Horrible staff in a bleak and dingy facility. As soon as I enter the store it gives off an unwelcoming vibe. The African American store security guard almost immediately casually starts to tail me through the aisles( sadly a common occurrence for black shoppers committed by black staff members in many department stores in the country that incriminate their own people who are law abiding paying customers). I press the bell buzzer for assistance to get something and a staff member cordial yet miserable looking opens the plexiglass locked cabinet and I tell him which one I want and he retrieves it then says it will be left at the counter...Wtf?!! I can't hold an item that I'm going to purchase because his ignorant self is convinced that I have potential to steal...Fuck outta here with that self hatred prejudice mindset... I guess Duane Reade doesn't give a damn about their black customers...So I definitely will not be shopping at that store location nor any other Duane Reade locations any longer. read more

I used to come here to pick up my prescription - there's always a long line and only 1 register working. Be prepared to wait 30min+. Once I make it to the front, there hasn't been any issues but honestly the wait is too long. read more

This is my local Duane Reade. As such, I've been here countless times and I want to take back all the things I said before about it being clean and well stocked. Also, there are no more Chase ATMs. Now they have moved to dirty CitiBank, which is a loss for everyone (or maybe just me, but I only care about me). While I should know better than to depend on them for anything but toiletries, I recently embarked on a voyage of Duane Reade discovery that I wish to relate to you now. Things I Discovered About Duane Reade: 1. This Duane Reade location prints photos, ostensibly. 2. The kiosks where you do this are broken. 3. You can actually go on the Walgreens website, upload your photos, and place an order to have them printed by say, 6:30 pm. The theory is that they will then e-mail you when the order is ready at which you come in, pay, and walk out with your photos. This would be very convenient. 4. Unfortunately, they won't e-mail you when they are ready, and certainly not by 6:30 pm. 5. This location has made the unilateral decision to just not print the orders you submit until you call in and ask why you have not received a notification that your order is ready even though it is an hour past the time it was to be done. 6. In a fun twist, they also decided not to pick up the phone for at least half an hour while you wait on hold. I for one am skeptical that they were sorry about the wait time, and my skepticism also extends to whether or not they were helping other customers on the phone at the time (this is what the automated recording told me). I feel fairly confident in this assessment as I walked from my home to Duane Reade as I waited on hold, and no one was on the phone when I arrived. 7. Once you have submitted your order online, and waited two hours for the photos to be printed, and then waited on hold for half an hour to talk to someone about whether or not they are done, and then waited at the store to talk to someone about whether or not they are done, and then waited another half hour for them to actually print the photos now that you've confirmed you actually want them...they will print your photos. 8. The coupon code "FROMSANTA" will get you 50% off your photos right now. Happy holidays. read more

The staff is extremely rude. I do not recommend going here for passport photos -- for your peace of mind.

Beware of buying prescription drugs from the pharmacy at this location. I have been short changed twice. Bought 120 pcs of Doxycycline that should have lasted 30 days. After 16 days I was out. Went and got a refill I had to pay for. When I got the refill I counted the pills and there was only 70 and not 120. Once is a mistake twice is a scam. read more

Pharmacy in Brooklyn Fulton Street near Adams. The waiting line. Yesterday came in at 5:30pm and there was a huge line and one person working at the register. Ok thought to come at a different time. Came at 11:00am. Over 8 people in line and one worker at the register. This is shameful read more

The line is always unbearable! No matter what time of day. I have been there during the daytime and late at night always an extremely long line. When i asked for a manager. The gentleman says I'm the manager and these are the only registers open. As he proceeds to finish doing things with incoming stock. I thought they were training someone with the length of time being spent on one customer, being that the now identified manager was assisting this employee. Overall if you are the manager learn what customer service is. If you don't have people buying items in the store you don't have a job. Simple concept, you as the manager should have the employees trained in how to ring out customers or don't have them on the register. Ridiculous or maybe you just don't care at all because stocking the shelves is more of an importance to you. Read your other reviews do better. Your customer service sucks! You only can choose one star but really it's a 0 in my book. If i could treat customers at my job the way you treat yours. read more

This location needs to hire more employees to reduce the lines. They also need a separate way to get vaccines from just waiting on the prescription line. read more

Witness the utter gentrification of Downtown Brooklyn. This used to be a dingy, poorly laid out Duane Read. Now... it's bright and shinny and full of white people! My only quibble is that the prepared food is on the opposite side of the store from the refrigerated drink and food aisle. Seems odd, but it is near the coffee station. I know this isn't 7 Eleven, but if you're going to sell grilled paninis, it would be nice to have a microwave to warm them up in. It's not like there are any bums in Fulton Mall anymore who might warm up their socks in it. Then again, all the nannies might take it over warming up baby bottles. This location is 24 hours and right by the subway so it's convenient as all heck. Overall they did a great job on the renovations. But I kinda miss the ghetto Fulton Mall. Where am I going to buy mix tapes now??? read more

This Duane Reade conveniently sits near Jay Street MetroTech A, C, and F train station where I needed a bottle of water to recover from a slight hangover with a fellow Yelper to ensure my safety. (Thank you Nga C.) Staff is somewhat attentive and efficient. Yet this particular Duane Reade store #14128 operates 24/7. I always find every Duane Reade hosting a eternity of long bread lines to check out and two cashiers to man the fort. read more

The store is convenient place to pick up items and is open late. The pharmacy is another story. I just assume it's difficult to get good employees who don't hate their job. read more

Waited an hour to get my covid vaccine. I was one of the first ones here and everyone else went ahead of me for some reason.

I came in here today after shopping for sneakers because I needed a birthday card for Thursday. It is not easy finding a birthday card specifically for a sister-in-law but they had 2. Not much of a choice but a choice. I picked one. I then remembered I needed a daytime/nighttime cold medicine. I found a Walgreens brand one similar to the Walgreens brand one my brother had dropped off on the weekend. I went to pay for my items right by the prescriptions cashier. No issues. read more

A Bklyn Duane Reade Haiku: Security Guard He walks wherever I go Whatchu know 'bout me? read more

This Duane Reade being open 24/7 saved my friend from having to walk like a broke ho on the stroll because her shoes were killing her and we had one more stop to make. Shoutout to Dr. Scholls as well because the broke ho look is sooooo 2010. read more

I hate this Duane Reade location! The only reason I ever come here is that it is one of the few stores that is 24 hours. I run on over to this spot if I need some quick hair products for the next morning or little things like cereal. I'm just not a fan of this location because the staff is loud and rowdy and have no clue where any of their products are. I asked the one chick where the cereal was, her response "Uhhhh, psshhtt IDK, check some of the food isles or something." Um, ok dumbass. Ugh, I hate incompetent employees! Don't hate because you're a cashier at DR near ghetto Fulton. So don't blame me for your life choices. And this wasn't only a one time thing, all their employees are less then unhelpful every single day, especially the night shift people. If you can get your hands on a different Duane Reade location, definitely go there! This one sucks and it's dirty and the staff barely passed the 7th grade. read more

If it were possible to give no stars, I would. I dropped off a prescription that wasn't available at the time and had to be ordered (which is fine) but it never came. I followed up weekly for THREE WEEKS and by that time they told me the prescription expired. I was infuriated, as I had dropped it off the day I received it, and they were the ones who failed to address it in a timely manner - yet I was the one who had to make another $250 appointment with my shrink for a new script. THANKS DUANE READE. During my rant at the pharmacist I think I actually quoted Julia Louis Dreyfus' Veep character - "the incompetence in this [pharmacy] is STA-GER-ING (bangs on table)." Not one of my finer moments. read more

Haha, i dont even know why I decided to waste my time to review this store, but I had to do it to vent. Lol. Well, first and foremost, never hold the door for anyone else, because nine times out of ten, no one will say thank you. And if you want service, forget it. They might as well have no one working there. The cashiers are always in a bad mood, and this happens everytime. Either they aren't getting paid well enough, or have some really depressing household issues. But other than my usual boo hoo's, they are ok. read more

Very rude and grumpy cashiers. Saw a lady get yelled at by the store manager for asking a question about her coupon. It seems that they're understaffed and have technology issues but no need to take it out on the customer. Will not come back unless absolutely necessary read more

This is a Duane Reade you should visit if, and only if, the other nearby Duane readers are closed. The lines at the main counter are almost always 10-15 people deep; the staff is expectedly uncourteous and as a result make no effort to expedite things or provide another register to get on your way. The ladies at the pharmacy are top notch though. So I'll give this place a two star instead of a one. read more

Lapin and I visit this drugstore because it's open pretty late compared to other drugstores near us. The store is almost always completely empty but there is always a slow moving line every time I visit. The store is usually well stocked but they don't have flyers or stickers sometimes displaying the promotions.There is a security guard in this location who almost always follow Lapin around. I find it funny, he doesn't though. read more

Just the worst. Stopped in this dump twice today, and both times it had ridiculously long lines. Although they have 10 cash registers, each visit they only had one cashier working. read more

Called them just now. They picked up and hung up. Oh, and their staff (except for one person) all have an attitude. read more

I'm a Duane Reade shopper. I've been to them all. Usually they are well organized and stocked. Sadly today, I had my first bad Duane Reade experience. I went in for a babyshower card. I located the row and walked up and down looking for the "baby" or "babyshower" section. Even the "Congratulations" section. I couldn't find a card. I noticed about 3 boxes sitting at the end of the aisle marked American Greetings. Right in front of the many rows of Father's Day cards (mind you, those were disorganized as well). I decided to scan each section carefully because in my mind there was NO way that they couldn't have not ONE babyshower card. Well I found them. After about 10 minutes of looking. They were in the Get Well section. Now I know stores are hectic but it seemed like their disorganization had taken weeks to develop. I was thankful to find the card and managed to get a gift card as well and leave. The two stars are for the friendly cashier that took me right away and was very nice. Duane Reade! You can do better! read more

Your basic Duane Reade. I went to PodCamp a week early, so I had to kill some time in the area before heading back home so I didn't feel like getting up early was wasted. I stopped here before hopping back on the subway in order to get some hair gel, deoderant... and a DVD of Batman Begins (not a bootleg) for $10. Convenient, centrally located, seemed well stocked. read more

I dropped off my prescription at 10am and returned at 7pm expecting to just pay for it and leave, however, I had to wait 30mins because they needed a code from my insurance card that they didn't bother to copy when I dropped off. No one called me to get the code and to make matters worse, most customers were complaining about one thing or another and the cashier had a bad attitiude. This is not the first bad experience I have had there. I will go to Target next time. read more

Please do not use the pharmacy here. It's busy and you'd think the reason is that it's good. It's not. I have been here four times with very simple, standard requests. Each time turned out to be difficult. One time my insurance needed preauthorization. They didn't call me (why do you ask for my phone number then) and when I went to pick it up, they couldn't even find my prescription to tell me what had gone wrong. They file things haphazardly and so they can't find your prescription when you go to pick it up. You have to wait on a long line to get your prescription, get irritated because the cashiers are goofing off and not helping customers, and when you finally get to the front of the line they tell you there's a problem and you have to go back to the order window and talk to the technician. So you go back to the technician and she doesn't know what happened, can't find you in the computer, blah blah blah. I couldn't believe it was so bad, which is why I kept going back. I really thought it was some kind of fluke. But it's not. It's just a badly run store. I've been going to Pathmark or Target now - do your regular shopping and get your prescription done at the same time. The techs there are attentive and make sure they have everything they need, and your orders are done when they say they will be done. read more

Why is it always so hot in there??? Its disgusting. Anyways.. if not on sale, items are wayyy overpriced. Just yesterday, I payed 5 (FIVE) dollars for a gallon of milk! You gotta be kidding me. I got jipped read more

My neighborhood Duane Reade leaves much to be desired. Unlike the new revamped stores throughout Manhattan, the 386 FULTON ST location is overstaffed and under stocked. Even on their busiest day there are still 3-5 women standing in the corner shooting the shit while 2-3 associates deal with a checkout line that snakes through the store. Because of this, I really only go to my most convenient location if I absolutely need something and don't have time to go elsewhere. Today I used the online photo developing service to have six photos printed. I submitted my request at 12:30pm and was notified I could pick them up at 3:30pm. I have been ill and hoped to walk to the store and prepare a gift for my dear friend before her party tonight. When I got there, multiple sales associates were standing around as usual, and yet my photos could not be picked up because the one coworker who could release prints hadn't showed up. I was told 'sorry, deer's nuttin' we can do'. I can appreciate that certain jobs are specialized, but I highly doubt that the photo equipment at Duane Reade is so complicated that someone couldn't release my photos. I realize this complaint is not dire, and I'm sure my area of Brooklyn is not a high priority, more loiterers than shoppers on a given day, but I will certainly not be going there for prints or anything beyond the last-minute half gallon of milk from now on. read more

I have always been a Duane Reade customer. I never understood why this particular location is often under renovation. The place is pretty okay, depending on the time you visit. I have been stuck on the line and it has barely moved. It's worse when other customers and I are hoping to run in and grab something before our bus shows up. Their check-out speed makes us often second guess and walk away empty-handed. I love to bargain hunt so I do compare the prices and sadly Duane Reade doesn't always win. I'm still trying to figure out when I will see the actual benefits of my points card. I don't even know what happened to the points I earned on the previous card. I just don't get it. The purchase of the chain by Walgreens has turned things upside down. Happy for the facelift but I think that's all there is. read more

They have massive shades of foundation unlike 90% of these DR's. It's smack dab in the middle of a high traffic area. I've never had a problem shopping here. The lines are long and move quickly. Better than the one in my area. read more

It's ok the products are somewhat pricey. I paid 13 bucks for a six pack of corona beer. Thats robbery and they know it. I only go there when I need something quick and I'm in the area. read more

Didn't have what I needed, and ac wasn't working. Its more expensive than the cvs a couple blocks away The only redeeming quality about this place is that its open 24 hours. read more

Since the renovation I feel as if this store mad a complete turn around even down to the employees. It's brightly colored, aisles signs are easily displayed and the best part are three Chase ATMs read more