The girl at the front register was carrying a whole conversation on her phone. Very unprofessional. Stopped in to send out a fedex package. Long ass lines with one very talkative young lady at the front cashier. Glad i don't have to frequent here. read more

NYC is full of awful chain pharmacies, and this isn't the WORST, but it's pretty bad. You see the problems that all of these pharmacies face with everything locked up and no staff that a 2 minute errand becomes 10. While I think the staff here sometimes could be more attentive, it's not their fault there's maybe 2 employees manning the whole store. I did go here a lot, and what pissed me off the most were the times that the line was at least 6 people deep, one poor guy is at the register doing his best, and the manager is just casually doing inventory 2 aisles over. I've also seen her reprimand employees in similar impossible situations instead of stepping up and manning another register herself. This is a bad pharmacy and that's mostly because of corporate bs, but that doesn't mean they should be THIS bad, and the manager should be a better leader instead of dumping on the employees who are trying their best for the most part. read more

Absolutely, no customer service. My Prescription was put in on Sunday, 2-9-25 @ 6:42pm. I was completely unaware this particular pharmacy changed there work hours. Closed Sunday . Either way I would think my prescription would be ready before 12pm. Nope! Called 6x always had to deal with automated service which clearly states . I would be alerted when prescription was done. Never was I alerted and when I attempted to stay on phone to speak to a person after 19mins I gave up. Basically, nope never coming back to this pharmacy . Horrible service. Sad that this is what myself and many need to deal with in this neighborhood. read more

sends me into a rage I never thought possible. I'm a chill person but this is the worst pharmacy I've ever been to.

The pharmacy is the worst. Terrible service, rude people working there. They will ensure you don't get your meds, and waste your time.

Much better pharmacy then the other one on Myrtle 379. That one is like living iini hell. Waiting 45 minutes and then being asked to return at the end of the day. As if we don't work, have jobs, responsibilities, that our lunch hour doesn't mean S**T. . However there should be a federal investigation by the US Goverment- how people are crapped on in NYC- with subpar commercial services as compared with the rest of the United states- from Duane reade, to Home Depot, to the god awful USPS- New Yorkers really get th s**t end of the stick but pay for it. Walgreens- Duane Read. Change your signs- stop confusing us. read more

The worst Pharmacy I've ever been to, randomly closes early, incredibly rude pharmacists that straight up lied to me about medication coverage and refused to actually do their job, waiting for them to go out of business so a CVS can move in as it's the only major pharmacy in the area read more

Pharmacy specifically. On two separate occasions, shorted me 2 pills on my prescription. First time got 9 tablets it of 10, second time got 8 tablets out of 10. Noticed at home on the first time, went back and after giving me a hard time, the pharmacist ended up giving me the missing pill. The second time I caught it at the pharmacy before stepping away from the counter. They gave me the missing pills without saying a word. I have decided not to go there anymore. read more

Woman who I assume was the manager was godawful. So incredibly rude with absolutely no customer service skills.

came to pick up a prescription and got there at 1:50 only to find out the pharmacy closes at 2, which was written no where. the guy I spoke with was super short with me too. read more

By far the worst pharmacy I have ever had the displeasure of visiting. After multiple in person visits, 2 hour long phone holds where I was hung up on, and being told it would be ready soon, I still don't have my prescription after two full days. Talking to a brick wall probably would have been more helpful than the speaking with those working in the pharmacy. read more

For the pharmacist specifically. I am very disappointed with the level of unprofessionalism, bad bedside manners and the lack of communication on the part of the pharmacist with patients. It's unfortunate because I came here to pick up Motrin immediately after my first birth and I came In a lot of pain with my newborn daughter in the stroller. The pharmacist answered three different phone calls before explaining to me anything about getting my medications. I waited 15 minutes before she even got to answering my question, how long will this take? I'm so disappointed and will never come here again. read more

Not only is staff rude but getting into confrontations for forgetting to say thank you to someone who held the door because you were in a Rush is extreme. Everyone has attitude here and the store is a mess. I don't recommend stopping here. I'll never be back. read more

I'm surprised by how low this DR is rated. Okay, not the best one I've ever been in but seriously, for a corner store, they do pretty well. I haven't had much trouble with rude or unhelpful employees. In fact, I find the opposite is true. For the most part, I find them to be friendly and chatty right back. It could do with a face lift, sure, but it's not terrible for what it is...a pseudo corner store/pharmacy. They have decently stocked shelves and just a little bit of everything you might need. I do wish they had a better selection of refrigerated/fresh food items. There aren't any fresh fruits available, only a very limited selection of dairy/meat, and lord help you if you want bread. The loaves run out quicker than anything else everrrrr -__- Oh well, in a pinch, something is better than nothing and I'll take it, y'all. read more

This is the lowest Duane Reade on the totem pole. They never answer phones either. Seriously in need of a revamp. Funny enough, the manager is actually very helpful and attentive (3 stars for her) . If she even sees you having trouble deciding she will try to give assistance. The review is for the rest of the staff ( unknowledgeable and rude) Also, more often than not, they are out of stock on popular items. Where's the inventory management? Plus they lock up the Dove ...whattt? read more

Duane Reade - Dove - Drugstores Near Me - Brooklyn, New York

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I have never had a good experience in the many times I've been here. Pharmacy staff is consistently rude and prescriptions here take longer than any pharmacy I have been to in the past. Not worth the hassle. read more

Needed to pick up insulin, but they pushed me aside to wait while the pharmacist "checked" my prescription, and had me wait almost 2 hours. Most frustrated I've ever been picking up a prescription. Pharmacy staff was completely clueless, chasing their own tales as 10 people crowded around waiting for them to attempt to find our prescriptions. I would rate 0 if I could, I hope the pharmacy staff learns how to read soon. read more

If I could give it zero stars I would. I went in there today as part of my once weekly outing to stores since being in "shelter-in-place". The people working in the store all had their masks down below their chins. The cashier had hers hanging off her ear as she continued to talk non-stop to me while I was checking out. I didnt say one word to her, she just kept yapping about nothing. Very unsafe place to go. Ironically all of us customers had masks on fully. Go figure. Not stepping in that store again in life. read more

Do NOT come here for your vax appt! It was EMPTY and they made me wait over 30 mins!!! EMPTY!! What's the point of an appointment if you're just sitting there?! read more

I'm also surprising by the low ratings. I have lived in the building above Duane Reade for almost 4 years now. It has been a huge help. When we moved here we had an almost 2 year old and a couple years later we had a second child. Being able to run downstairs for diapers and baby products proved essential. Beauty and health products are well stocked and easy to find. Pharmacy is friendly and helpful most of the time. Food products are pretty decent in a pinch and the point system works pretty well. The staff is helpful and the service is fine. Occasionally lines will be long or cashiers won't be at their posts but for the most part it all works out. I'm very grateful to have it so close by read more

Maybe I'm just spoiled by the Duane Reade in Port Authority. Maybe I'm a huge Duane Reade snob. But man, most of this staff could not frown harder if they tried. Which is too bad, because it's not s bad place. It's reasonably clean, pretty big, and even kind of organized. But with the exception of a few positively saintly staffers, everyone gives the strong impression of hating their work and their customers. Which I totally get, but at least fake it! read more

They recently hired some more kinder happier cashiers. Before the cashier wouldn't say a word while scanning your items and handing your change. Now they are more reasonable. They have a great selection of items. They even have the new coconut berry Redbull. My only other complaint/warning is one time I bought some sunglasses and as I was walking home I realized they over charged me. So the price listed isn't always correct. read more

Terrible customer service at the pharmacy. The neighborhood doesn't have many options, but it's worth the energy to go elsewhere. Haven't seen such a disregard for common curtesy or empathy in a long time. Shame on them for treating people the way they do! Especially when they need the help. read more

There is a cashier here that works the night shift and looks like a zombie that they keep in a crypt in the basement. She/It has one of the worst attitudes I've experienced in the last 5 yrs. Every time I'm there she's rolling her eyes at customers and speaking out loud to herself ....and occasionally her coworker about wanting to go home sooo bad. Can you please just pay a human to cover that shift Duane? read more

The staff here is lovely! All very friendly and helpful. It's a small location that doesn't carry everything, but they have all the essentials. read more

I've seen customers got pissed off at the pharmacist because of the way she treats them.as far as I've heard,her name is Juila. This establishments need to teach their employees manner classes more so don't anger out from your personal life problems to other blameless customers. read more

Warning the store is not open till 10 PM on Sundays. So if you happen to think about braving the cold snow to draw out cash from your local ATM to pay your rent, remember that the store closes three hours earlier than it says they do. And remember that their voicemail system hours are dead wrong too. As I walked by the staff was still inside sitting on the floor reading magazines. I'm not really that surprised from the slow checkout service and lazy attitude I get from the cashiers on a daily basis. When I called to tell them their hours were wrong everywhere else but on the door the clerk was yelling at me the other locations until I responded with "this is bullshit" and hung up. Part of me thinks they're closing the store early because they just don't give a flying fuck. Thanks Duane it's been great read more

Such low ratings...wow. I have not experienced rude think the staff is rude but they are not a warm and fuzzy bunch. I mainly come to this location for the ATM and the occasional cashier's check. I've shopped here once or twice and the place always seems clean and well organized. I never see anyone walking the floor so good luck getting help. I had to come to the pharmacy a while back and the male pharmacists was actually nice to me. DR is a giant convenience store so be prepared to pay higher prices. read more

Was disappointed to learn that this location has stopped carrying Durags and Wave Caps. After 8 years as a resident of Bed Stuy and a life long patron of Black hair products at Walgreens stores, I'm confused and appalled. read more

It's a fine Duane Reade. The staff has always been friendly and helpful when I've approached them with questions, and while the pharmacy can sometimes take a while, especially if you go in the evenings, I've only ever had positive experiences. read more

Solid Duane Reade! It always has what I need and the staff is helpful. The pharmacists are friendly and efficient. The store is bright, clean, and the checkout line is never too long. The aisles are wide and everything is pretty organized and well kept. Sure, it could use an upgrade and look a bit more modern and happy, but as long as they have what I need, it's alright. I only ever go there on weeknights after work and on my way home, so I don't know how it is during the day or on weekends. read more

This place is horrible! Definitely not up to par. The employees are pathetic!

This pharmacy is absolutely terrible. I've never had any issues with the store itself but the pharmacy is unacceptable. They did not inform me that I didn't have any refills left on my prescription nor did they bother calling my doctor for the refills. Because of this oversight or lack of action I have to go the weekend without my prescription. Oh, also I filled the prescription on TUESDAY thinking I could pick it up on THURSDAY, which is when they told me they'd taken absolutely no action in filling the RX. Transferring my business to the CVS near my work and never dealing with this bullshit again. read more

I like filling my prescriptions here because the pharmacists are very friendly. However, every time I come to purchase something up front there is only ever one cashier and I have to wait in a long line read more

The store staff are okay. Nothing special--although one of the guy cashiers is super nice and down to earth. The entirety of this rating goes to the pharmacy, which is absolutely horrible. It hasn't mattered how polite I am, the lady at the counter with the blonde hair always has a sour attitude. I can only imagine how difficult her life must be that she is always, always so rude and unhelpful, no matter how patient and polite I've tried to be with her. I've worked service jobs before, I know they suck but yo, lady, if I've been nothing but nice to you that's no reason to be such an utter hag. I also have completely commonplace prescriptions that they are constantly out of, not to mention the one time when they were out of my prescription the lady lied and said they couldn't accept my prescription because it was illegitimate. Went to Myrtle Pharmacy and they said that the Duane Reade staff was full of it. Never again. read more

this is one of the most dreaded places to go. the staff's attitude is so rude that it's easy to draw the conclusion that the only reason they have a job at all is because their food stamps ran out and they were forced to get a job. just miserable people and they seem to have no shame about their attitudes. it seems to even be a point of pride. not to mention that on 4 occasions has the pharmacy screwed up my meds. I won't EVER go here anymore. I'd rather spend my money elsewhere. read more

I came to the store after 8:00 a.m. on a Friday to pick up a prescription. The pharmacy was supposed to open at 8:00 a.m., but it was not. The gate was closed and the pharmacy was empty. When I asked one of the employees (the manager maybe?) when the pharmacy was supposed to be open, he said "8:00 a.m., but she's stuck on the freeway." C'mon, Duane Reade! YOU NEED TO BE OPEN WHEN YOU'RE SUPPOSED TO BE OPEN. You sure don't have any problems closing on time! The cashiers in this store are really nice and helpful, to be fair, but the pharmacy is a mess. read more