I have been to this pharmacy on numerous occasions and the guy who works in here is really lovely, calm and helpful, I was looking for a product and he helped me look through their stock as we couldn't find it, so he looked up an item up for me to see if they could get it, he's really caring and up for helping you.
Sadly and frustratingly the young woman who works in there is a stress head, she is so uncaring and impolite, she throws down medications on the counter and displays anger when you ask for anything, she also doesn't communicate information clearly, she was on the phone to find out information from an insurance company and she had left the phone unattended and was serving other customers, I asked her a couple of times if she was still following though on finding out about my medications and she just ignored me. I was standing there for about 15 minutes without any information as to what she was doing. In the end I said I would go seeing as she hadn't communicated with me about what she was doing after so long from just waiting, even if she had said something like "best to come back later" or inform me that there was no progress being made is better than just getting stressed and not saying anything, leaving waiting for over 20 minutes by this point.
I went back in there a day later and the guy in there helped me straight away to sort things out and also advise me on another medication option, he was so helpful. I figured I wouldn't write a review about her and thought maybe she was having an off day but then I went in again the other day and the young lady was there on her own I told her I was there to pick up my prescription and asked for my date of birth and she gasped when she didn't hear me say it and rolled her eyes asking me to repeat it again in a nasty tone. It was really bizarre as it was the simplest of tasks and the medication was there, she only had to do a quick transaction and I was the only person in there, she threw the medication at the glass screen and turned around and walked off, it was just such a strange stressful moment that was totally uncalled for.
Perhaps it's a lack of good training and support thats led her to behave this way. Anyway I hope that she gets support and training to sort out whatever the problem she has, communication and customer service are important parts of the role, along with compassion and care, otherwise don't be in that role. read more