This is a tricky one... There will be a line ALWAYS, unless you get there before the pharmacy opens or immediately after lunch. I do all of my refills online a few days or even a week in advance... My doctors have pre-ordered meds prior to any procedures... You can always go across the street lol Most of the staff are lovely And just so you know, I've had a few crash outs in there, but I have figured out how to get around the basic issues. There is always the free delivery option as well. The overall store sometimes pisses me off because they often don't have simple things that the chain carries, or it sells out super fast. read more

If you're looking for horrible service with an attitude and to waste your time, please visit the 1366 broadway location. My wife was waiting to be helped with shipping a package since they are a 3rd party shipper for Fed Ex. The experience was a nightmare. First off, she was asked to wait 10 minutes. While she was waiting she was skipped by 4 people. The same person who told her to wait AYANA took 4 people ahead. Then a man told her she needed to buy their tape so they can taper her small box. The box contained 4T (toddler) sneakers. You can imagine how small the box is. I wish I could remember his name. My wife had to look for tape and they were out. The man then took 20 minutes to find tape stock to sell to my wife. They finally printed the label and you'd think they were ready to ship. But no..they claimed Fed ex couldnt accept the package. All in all about 45 minutes were wasted. Thats what I call great customer service.....these people aee horrible. read more

The line at the pharmacy always has at least 7-8 customers. The "system" is down more than McDonalds ice cream machine. The place is like a third-world country read more

They never answer the phone, you can call everyday and its the same thing, soon as the phone rings it goes right to putting you on hold. Even when my doctors office called them they never got through either. Another thing is when I call to refill a prescription the medicine is always out of stock most of the time. This Pharmacy Is the worst. Always very long lines when you go to pickup. They will also call you at home tell you prescription is ready for pickup, and when you get their it has not even been filled yet. read more

UPDATE: After waiting 30 mins in line... you guessed it! They dont have my prescription although it was sent 5 (FIVE) days ago. Told me I need to wait an hour. I actually can't believe how this location is still in business. There is NEVER a time the line for the pharmacy does not have at least 8 people on it. I wait at least 30 mins EVERY TIME. And more often than not, they cant find my prescription or don't have it ready, meanwhile I always give them 2-3 days to have it ready. And then the counter lady has the nerve to tell me to "smile". For a Walgreens that has every single thing locked up, stop paying a security guard and hire another pharmacist. read more

Walgreens - Drugstores Near Me - Brooklyn, New York

This is a terrible pharmacy. You will wait 45mins or more and the they will still not have to proper Rx filled. I have had more issues with this location to many to go into. Most of the employees have an attitude as if you told them they had to be here. This is the closest pharmacy to my home but I will be changing everything the 1st of the year. If you can avoid this location please do. I would give them a -5 of if I could. Not one time I have had a smooth experience. read more

Laughable how atrocious this place is. When I call them, they instantly hang up. After I call them back about 4 times they realize their little game isn't going to work. The thing is, they need about double the staffing they currently have. It's in a location where there's not a lot of other pharmacies around so locals flood here despite their capacity being inadequate to meet the demand. There's never not a line for at least 30 minutes. The employees are so rushed, yet will somehow let one clueless customer monopolize their time for 10+ minute plus, while they ignore the ever-growing line. Do yourself a favor! Stay away from here! Literally ANY OTHER PHARMACY ON THE PLANET would be better than this poorly-run hellhole. It's an abomination and an insult to the customer and the staff that such a place like this is allowed to exist at all. Whatever governing body agency runs pharmacies should look at revoking their license for sheer incompetence. read more

Ugh, I'd give this place 0 stars if I could. From the rude, unprofessional, and unhelpful staff to the RIDICULOUS obnoxiously long lines, I wouldn't wish on my worst enemy to be subjected to this bullshit. Let's hope you're never in a life or death scenario where you need something from here ASAP because with the amount of time you'll spend either on line or waiting for an employee to open a locked case, you will surely perish. They also change their hours without notice and will turn you away if they're "closed". (Closed to them means the employees left for the day and there's no one to cover and that's that.) read more

Walgreens - The time I spent waiting on line for the pharmacy - Drugstores Near Me - Brooklyn, New York

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Went to pick up a package, my address is adjacent to the address on the package (if not above). The manager with her corny ssa glasses made it seem like she would hear me out. Just said "no, no" and walked away in a very dismissive manner. Luckily I found a bill with the other address under my name. read more

Hire more pharmacy techs!!! I shouldn't have to wait an hour for a simple pickup with only 4 people in front of me.

William who runs the photo desk is the least helpful person I've ever come across. They did not have pens for me to fill out my form so he told me to go to the cashier and ask for a pen, when I did the pen had no ink in it, he then told me I would have to buy a pen, when I went and grabbed a pen and asked to purchase it with my photos he told me I would have to buy the pen separate in the cashier line that was almost to the back of the store. I know this to be false as I have made purchases at the photo counter before, it was clearly him not wanting to work. I realized I couldn't trust him with the transaction and decided to go to a different location. I understand not liking your job but there is no reason to take it out on me. read more

Literally the worst Walgreens on the face of the planet. Spent about a combined total of 2 hours on hold with them. Employees will occasionally pick up the phone and put you back on hold immediately. Additionally, they will take DAYS to fill something as simple as ibprophen. Joke of a pharmacy. Go LITERALLY anywhere else if possible read more

This pharmacy is the worst. Youre on line for 20 plus minutes .After you reachthe pharmacy window .The clerk will enter your info in the computer. He will then tell you your medication isn't ready. Meanwhile the Dr. office sent the prescription hours earlier. Wtf is happening here. read more

The pharmacy is slow, the line is always long you stand waiting on average for at least 30 mins. Customer service is just slow and nonexistent. Going back to cvs even if it is a lil drive. read more

These lines are too long and they have one cashier it's crazy it's rush hour after work

I can't get anyone to pick up the phone to tell me why the antibiotics my family member needs urgently aren't ready after 12 hours. The pharmacy picks up and then puts me back on hold without saying anything. I guess I should be grateful they haven't disconnected me yet, but this is ridiculous. read more

Never go to this pharmacist. They are not open when they say they will be open. And when they are open, the lines are absurd.

I want to start off by saying that this review is not the result of a one-off random interaction but rather a culmination of months of coming to this pharmacy to pick up my regular medication (I live very close by). First off, it is AMAZING to me how this pharmacy never opens on time, always closes early and switches or extends the employee lunch break without notice. So if you are trying to get in before the lines start to build up or after you think they will disperse, you are really rolling the dice on having to make another trip. Secondly, as just mentioned, the lines are ALWAYS long, as there is a bottleneck in the whole process that begins at the register. The front counter cannot handle any volume of people greater than 1 so if 2 or more people are there, you can rest assured to be looking at a wait time of no shorter than 30 minutes. Lastly, the service is just ATROCIOUS! The last and final interaction that I had today involved me going to the pharmacy to pick up my prescription two days ago after a notification email saying that they were all ready only to come to the front counter and to be told that only 1 of my prescriptions were ready with the other two needing 30-45 minutes to fill. I kindly notified them that I was on a tight schedule that day and would return in a couple of days. Sure enough, as I returned today to pick up the same prescription guess what? Only 1 of my prescriptions were ready with the other two needing 30-45 minutes to fill. Obviously extremely frustrated, I explained to them how they said the exact same thing two days ago and was met with a very non-empathetic "I have no control over that" response, a rude response which unfortunately is not the first that I have witnessed at this pharmacy. Btw, there were two other people standing by the side upset at an issue with their respective prescriptions. One of them lamented how "these people just don't care", a sentiment seemingly shared by more than 1 person in the line. So not only do I have to make multiple trips to get my prescription right, I have to wait in absurdly long lines and then have to deal with the employees' poor attitudes to boot (there are seemingly new employees there every month). This pharmacy is so bad sometimes I've thought to myself that I must be part of some kind of sick social experiment or some reality tv spoof show and that Dave Chappelle or Ashton Kutcher would pop out from behind the counter showing how badly I had been "punk'd". I'm all of a sudden conjuring up images of the Dave Chappelle skit mocking a certain quick copy chain where the tagline was, "Pop-Copy...cause we just don't give a ****!" I'm switching to Capsule. read more

I really hope someone from Walgreens reads this because they must! And when I say must I mean it. Promote ERVA! Please!. This woman goes above and beyond for her company. This is a very challenging neighborhood. I walked in on a Saturday evening around 7:00. The stope was busy with shoppers and people asking for help left and right. This woman leaped from out of nowhere and literally was taking care of more than 10 people at the same time and doing it with ease, courtesy and respect and even making sure that we were fully satisfied with our service. Dude! This lady took care of a guy printing 98 photos, 4 people shipping packages (big boxes) a guy waiting for photos, a woman needing help with the photo system and ringing customers at the register all in the space of less than 10 minutes no exaggerating. She did such a amazing job I was compelled to write this review in the store. I really hope she gets the credit she deserves! Thank you ERVA! read more

Walgreens - Drugstores Near Me - Brooklyn, New York

Never pick up the phone, no matter how long you wait on hold. Randomly closed for no reason. A mess of a pharmacy.

It doesn't matter what time of day I come, or how soon I call ahead, or whether my prescription is ready or not... I always wait over 30 minutes in line at this pharmacy. They are extremely disorganized and can never find my prescription when I show up for something that was supposedly filled. Incredibly frustrating that Walgreens doesn't do something to make the process here better. I've been to Walgreens in 4 different states and have never had such a bad experience. read more

This Walgreens is the worst, especially the pharmacy! You are left on hold for 30+ minutes just to talk to a pharmacist. Then when you go to the store to get meds, you're in line for 20+ minutes. I moved my business to a local pharmacy and mail order for other meds. This place is horrible, really deserves less than one star. The Corporate bigwigs are to blame for terrible leadership in managing the stores and engaging with community! read more

So they say they're short staffed. But this line for the pharmacy EVERY DAY. It's insane. I mean get it together. The other atrocious part of this is that they randomly close with no notice. I came here at 5 yesterday after waiting at urgent care for 4 hours. The website says their pharmacy is open until 9, I'm like great, I can get my meds bc I'm so sick I can barely stand. BUT NO. they decided to randomly close at 5. So now I've been waiting in this line for 30 minutes, probably got another 30 to go. Can you please do something about this? Like some people can't wait for their prescriptions. This has happened to me so many times, where they just close before everyone gets off work at 5, how is this acceptable? God forbid someone has a controlled substance sent here bc they can't transfer that to another pharmacy, you're at their whim. I mean good luck to you because there is really no notice when they decide to fuck with their hours. read more

Walgreens - This line just keeps getting longer. - Drugstores Near Me - Brooklyn, New York

The worst must unfriendly staff I have ever encountered. This is from frequent visite every time I go in there they are so so unfriendly slow and rude read more

Honestly one of the worst Walgreens that I've ever had the displeasure visiting. Don't bother calling them since they will just pick up the phone and hang up on you. I was on hold for 30+ minutes. I had to physically show up to the store to have my inquiry answered. They blame it on being shorted staffed which I understand, but holy crap is it impossible to get anything done at a reasonable time. Often times my PICK UP would take me at least 30 minutes. If you are unfortunately required to visit this pharmacy, please stay alert and expect spending at least 30 minutes there. Walgreens do better. read more

HORRIBLE! The worst pharmacy!! I waited 2 hours for them to tell me my insurance didn't cover my son's medication. The medicine he desperately needed- hate it so much! The pharmacists didn't have any answers nor were any of the others helpful. I asked someone behind the desk can they assist and she actually told me NO. After my face changed she then told me she is a trainee. Poor service and truly a waste of time and space for a restaurant maybe. They barley ever have anything (basic) needed anyways. Definitely should close!! read more

Ok I have to say that this Walgreens has always been good to me. Hardly wait in line , friendly staff and open later than anything else around. I live close by so come in at least a few times a week. They have grey weekly specials and when combined with coupons you can save some decent money on so many things. I wish it was open 24 hours , that would be amazing. I always buy my bottled water from here as they always have amazing deals such as 2/ $5 for 24 packs. Bring in the empty ones and you get your recycle refund! No complaints !!!! read more

Walgreens - Drugstores Near Me - Brooklyn, New York

I ordered my prescription delivered, and elected not to pay the "same day" fee. It took 5 days to deliver.

First of all, the pharmacy is atrocious. There is always a line and they take forever between customers. They also take forever to fill a prescription so I have to call every time to have them do it. Second of all, the main line is also long most of the time. Third of all, they barely restock things. I hate coming here but it's right on the corner of my block. read more

Now I've been to some shitty Walgreen's, and this has to be THE shittiest. I mean, the selection ' good. The store itself isn't bad. It's the waiting. Why am I in Walgreen's for more than 5 minutes? Why do you have one person working the register for the pharmacy? Why do you have one person working the register at the front? Please. Please. PLEASE replace these registers with self checkout lines. Either Walgreen's isn't hiring enough staff or people don't want to go up to the register. Replace their asses with robots. I don't think I've ever seen a pharmacy with as long and slow a line as this one. WHY NOT HAVE TWO PEOPLE. THERE ARE TWO REGISTERS. THE DEMAND IS THERE. Thank god my job pays for your prescriptions being sent by mail. I'm about to be out this bitch. Fuck Walgreen's. read more

sigh..../i think it's great (and obvious) that they hire local but seriously, screen your employees!! Almost every time I go into this Walgreens the store is a mess and the cashier is super rude. Not cool! Unfortunately it is the closest major pharmacy in the area. The neighborhood is changing quite rapidly...perhaps they will be forced to clean up their act or a Duane Reade will come... read more

Terrible costumer service there. I politely asked the cashier about pictures that I was supposed to pick up, only to be told "The printer has been out all day". The cashier then insist that I speak to manager, since the manager might be the only one that can give me a sure time that I can pick the pictures up. The store Manager came and verbalized that I should come in the morning. At this point I tried a local photoshop with great success. I get a call three days later to pick up the 4x6s and 5x7s but the 8 x10s can't be printed due to a problem with the printer. I just ignored them. The costumer service at this location is right up there with the local post office across the street, just shambolic and rude. read more

I waited on hold for 30-40 minutes waiting for the pharmacy to answer and then was hung up on. called again and waited another twenty minutes. today I went and they tried to tell me my insurance was expired, which I then called my insurance company and they confirmed I still have coverage. its the worst pharmacy ever and the customer service is awful. read more

Could have a better candy selection but huge card choice nice staff and overall pretty clean

I've always love this walgreens but honestly now I'm finding a big problem going back. The last 2 times I visited this store I was profiled. When I brought this up to the cashier the security guard who was following me snap at me and then said I'm not going anywhere I'm going to stand here and watch you. I asked for a manager and basically they gave me a 10 dollar credit and the security was taken to the back so "she will be talked to". What kind of customer service is this and has this happen to anyone else? read more

For more than 6 years I have experienced the decline of service at this Walgreens- finally I asked to speak to the district manager before I bring this up at our community board meeting - and the manager, rather than give me an email or number tells me to call a 800# on the back of my receipt and blows off any concerns I have as a customer. Therefore I think it's time we have a public conversation with a brand who comes into our community and treats us like crap. Maybe we need to get New York media involved - read more

THIS IS FOR THE PHARMACY! I've never written a yelp review before but felt I should express that even though the pharmacy is chaotic busy and stressful like most pharmacies, the people who work there are SO great! I've never seen people handle the stress of a long ass line like that with the kindness and grace that every person there did. There was lots of laughter (literally never seen that before) In particular VICTORIA is an angel!!! while I was trying to not have a panic attack, she was so calm and kind and helpful and I wanted to cry from gratitude when I left. Anyways, the store is normal walgreens vibe but the pharmacist and pharmacist techs are exceptional! They all deserve a massive raise. read more

Whatever you do, do NOT have a package delivered here, they are extraordinarily unorganized with deliveries and your package has a very high probability of being lost. Even with a tracking number that showed that my package was there no one could find it. Then a few days later when I finally got someone from the store to find it and set it aside for me, when I went in the next day to pick it up they couldn't find it and I got major attitude from the employees until they eventually found it "in the back room". TL;DR If you need toothpaste or toilet paper this place is fine but I will not be trusting them with packages again. read more

I just switched to this pharmacy after a horrible experience with another big name near Myrtle-Wyckoff, and I am so glad I did. It gets super busy, but the folks who helped me were amazing. I had to come back for the rx because of insurance-related issues, but when I did, they had my medication ready in five minutes, AND got me a hefty discount using a coupon. When I had a minor freakout because I confused pill bottles, the pharmacist called me back directly to make sure I had what I needed AND told me to call back if I ever have questions about the medication or dosages or anything like that. I've never had such strong service from a pharmacy. Props, y'all! read more

5 stars for being open until 10p on a Sunday. I was in need of some stuff (make of it what you will) and looked for a Duane Reade that had late hours on a Sunday. Walgreens (which is also owed by DR or vice versa) popped up. I rushed over, got what I needed, paid and walked out. Easy, breezy...Just the way I like it. read more