We hired American pure after our other pool service company let the pool turn green. Our pool pump…read morewas having problems when we were out of town and no one informed us. We called Justin and he came out immediately, diagnosed that our pump was bad and we setup a day for him to return and replace. We travel a lot and the last thing we need to worry about is the pool. Needless to say American pure is now our new pool service company.

Best pool service in the area hands down! Attentive, knowledgeable, family owned business. Justin…read moreand his staff are experts and always honest. Definitely no need to look anywhere else

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Would give 10 stars if I could!…read more Professional with prompt correspondence and use of convenient electronic document and payment options. Most importantly, did not try to upsell any additional services. Can't comment on pricing as first impression was so great, I didn't feel the need to shop around. I found the price reasonable, affordable, and in my personal budget. As a seasoned homeowner, I know the importance of matching price and value. And this was spot on! (No pun intended) Thorough, knowledgeable, and patient with all my questions and concerns. Zach explained the processes of leak detection, showed us where the leak was, and how it would be fixed. He also addressed and fixed other leaky and poorly flowing fixtures inside the house, walking me through how to fix them if they become an issue again. After the job was complete, everything was left clean and in better condition than when the job began! Zach cleared roots that had intruded into my water meter box, and sealed around an outdoor water spigot. I have already recommended HotSpot to coworkers and shared info with the neighborhood group chat. Thank you Zach and Amanda and look forward to using you again (bc large trees in old neighborhoods guarantee leaks every few years and I don't know how to fix anything around the house) Thank you sooo much again!

Our rental property had a mainline leak and Zach was able to diagnose and fixed it. I called…read moremultiple places to get a quote and Hot Spot Leak Detection was the most affordable. From customer service with Amanda to getting the work done with Zach was a great experience. I would highly recommend them to everyone I know and will keep them in contact. Thank you so much Amanda and Zach.

I can't say enough good things about the job this company did for us. I received an estimate…read moreseveral years ago, but due to unforeseen circumstances, the project had to be put on hold. Even then, I knew this was the company I wanted to move forward with--and I'm so glad I did. The staff was punctual, efficient, and did an outstanding job from start to finish. They arrived on time as promised, got straight to work, maintained a clean workspace, and wrapped up seamlessly each day. Although a few days of rain extended the timeline slightly, I truly appreciated that they waited for good weather to ensure the work was done right. The new tiles, plaster, and step markers turned out absolutely amazing. Everything exceeded our expectations--and my kids are in heaven!

My pool and hot tub were dirty and some parts were broken. Jose responded fast and took care of…read morethem within 3hours. The pool looks nice specially the pool bottom. Super clean. I had other pool guy with me for almost two years. But don't know why he didn't respond back on time. Be honest, Jose is a little bit expensive than the one I used before. But anyway. Jose made my day. Thank you.

I couldn't be happier with the work they did on my pool. They were professional, hardworking, and…read moretook the time to communicate with me every step of the way. The pool looks fantastic, and I'm already counting down the days until I can start swimming this summer. I would definitely recommend them.

Nice guy, (Mike), came out to our home on June 30th for a site visit, and said he will furnish an…read moreestimate in 1-2 weeks. Two weeks was yesterday. We never received any correspondences at all, and did not even acknowledge receipt of my email, (sent the same day of visit), containing all PDF Plans, Civil Engineer report, etc. I guess they're too busy, and/or our project is beyond their capabilities. We wasted our time.

I hired Mike to help me understand how to maintain my pool and the associated equipment. He was…read moreextremely knowledgeable and in 2 hours identified all of the pool equipment, explained how it works, and explained what to do to keep the water beautiful. Thanks to Mike, I only need to spend about 20 minutes/week maintaining my pool which saves me $150/month. After Mike's visit, I was able to identify and replace faulty check valves, cracked filter baskets, and missing o-rings the previous "skim and go" pool service company never reported. He will also service your pool equipment if you don't feel comfortable doing it on your own. Thanks Mike for the education.

Emilio has taken over from Dave and he's amazing! Incredible service. He goes out of his way to…read moreaccommodate you if you have an urgent need for service, communicates clearly about the issue, 100% knows what he is doing so he can diagnose and fix all issues quickly and effectively. In short, Emilio is polite, easy to work with, fast, and expert! 100% recommend!

When our hot tub's heating system broke down we did not know who to call. A friend recommended…read moreDave's Black Diamond. His quick response and expert knowledge proved to be invaluable. He explained in detail our options and approximate costs. His service professional was prompt and very knowledgeable. Our hot tub is working again and we are very happy with the quality of work. I highly recommend this business.

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

John was honest, professional, and easy to communicate with. I appreciate it that he tried to find…read moreways to help us save money.