We've had nothing but great experiences with AV Hawaiian. Our home warranty company often sends them out when there's an issue with our pool equipment, and every time they've been quick to get a hold of us, schedule and efficient in getting the issue resolved. Most recently, we discovered a large leak in a piece of pool equipment that we were pretty sure wouldn't be covered under our home warranty. I contacted AV Hawaiian directly, sent photos, and they were upfront in confirming it wasn't covered. I asked for a quote if they could fix it directly, and compared it with another pool company, and AV Hawaiian still came out on top. They were able to come out within a day of initial contact, fixed the issue in under 30 minutes, and the price was very competitive. Their office staff is always responsive and communicative, and Robbie, the technician, is fantastic to work with. They'll always be my first call if anything comes up with our pool. Highly recommend -- 10/10 service every time. read more

If I could give AV Hawaiian more than five stars I would! I have been using their services for twenty years and have never been disappointed. I'm so thankful that they are a provider in my home warranty. I can't say enough about Robbie. He is so knowledgeable and does excellent work. He also explains everything that he is doing and why. We all know that there are some things that aren't covered in a home warranty contract, but Av Hawaiian is still my go to company for repairs. Thanks again Robbie for your quick response in replacing my pool pump today!! read more

Robbie is great at what he does we've trusted him with our pool repair for years and he's never disappointed us.

Over the years I have had 3 pools (had 2 of them built). AV Hawaiian is the best pool service that I have dealt with. Knowledgeable, professional, responsive and nice people. I highly recommend them read more

This technician came to check out my pump, uninstall it and took it with him. Would not return it for weeks! Then asked for more money and told me my existing pump was discontinued. Would not come back out to return my pump until I agree to pay for the new model. The tech Robbie was unresponsive most of the time and keeps telling me to call the warranty company each time I do get a hold of him. It took over 5 weeks to get my pump replaced and we asked several times for him to return my pump he wouldn't until I agree to pay for the new model. This company is something else, what a really bad business practice! I would not trust them! Also my new pump is not working effectively as the old one. They definitely messed up something. I waited a few months to write this review because I needed to see if he did an Ok job putting my pump back but No, it is definitely not working as good as the old pump because our pool is no longer looking like it used to before the pump stopped working. This company is definitely something else and I would not use them again or recommend them to anyone. Worse experience ever. read more

Work was decent, customer service was awful. Non-responsive & not helpful when I finally did get a hold of anyone with my issues ... read more

AC Hawaiian has been incredibly helpful, responsive and knowledgeable. I'd hands down recommend them to fix pool parts - anything mechanical related to your pool/ spa. They replaced our pool heater and I'm excited to have them back out to replace our controls and some other broken pool parts this summer. read more

Our booster pump goes out a week before our sons party so our home warranty company used AV Hawaiian pools as their contractor. All I can say is Rob, the owner, came out and replaced the booster quick! Such a great guy. Super friendly and knowledgeable! I would 100% recommend this company for your pool servicing needs! It was only $85 to our warranty company to get a brand new one that normally would cost $400 for the pump alone not including labor! read more

Had to only put one star to be able to write a review. The guy was here for less than five mins. Never even looked to see if the part we called on was relevant. Been trying to call them and the number is out of service. These homeowner insurance companies need to verify and confirm the companies they utilize more to be having a contract with and sending useless companies out for the amount of "discounted" rate that we pay for the service fee. Ridiculous all around. read more

I moved to Elk Grove 2 years ago and needed someone to work on my pool equipment. I tried a different repairman prior to using AV Hawaiian and boy that was a waste of time and money. I reached out to AV Hawaiian, they were professional, helpful and fixed the job in a timely manner. Robbie is very knowledgeable! I will use them again if needed and I can't recommend them enough! read more

These guys were sent by my home warranty. I had already read all the bad reviews and sure enough they live up to it. First time they came out (Oct 2021), they said nothing was wrong, took my $75 and that was it. Unfortunately, something was still wrong and I had to contact my home warranty and state the issue was not fixed. They came out again (Nov 2021), (different guy this time) and said the actuator needs to be replaced and he'll put in a bid or work order. Two weeks passed, I contacted the company & they never seem to answer their phones or return calls. Month passed, kept calling, leaving voicemails-- no call returned. Three months later, no response. I ended up paying out of pocket and went with a different pool repair company. Moral of the story is this company sucks, lack of communication, dishonesty, greedy, lazy, zero follow up calls or emails. They really do just collect the $75 service call fee & don't give a sh*t about actual work orders. Also, my home warranty sucks. read more

DO NOT RECOMMEND. Unprofessional, unreliable, very poor customer service, deceitful and overall a hassle and headache to deal with. Do yourself a favor and do not use this company. read more

Our pool pump stop priming and when it did would not start after one day. Called our Home warranty company and they sent out A V Hawaiian Pool. The technician was very helpful and figure out the problem. He stated that he needed to order another pump and we should be back working in a week. After a week, we received a call stating that they would be there the next day to install. I would highly recommend A V Hawaiian. We received a new pump that has a variable speed motor and everything is back and working again. Thank you for all your help. It was appreciated. read more

We purchased our home in August and the pool heater went out in late October. Thankfully we had a home warranty with optional coverage for the pool/spa. We put in our claim and the same day AV Hawaiian Pool reached out to schedule a time for an inspection. The inspection was a week or so later and it turned out we needed a new pool heater as it couldn't be repaired. They turned in their report to the warranty company right away and with a phone call or two to the warranty company reviewed their report and approved the replacement. While Chris was out here for the warranty estimate, we asked him to provide a bid for our other pool equipment and an automation system as we had been getting other bids to replace some of the equipment. We told him the things we needed to do per other quotes we received, he walked us through what he would recommend (and wouldn't) and he wrote us up a quote over the weekend. After comparing all the quotes from different companies in Solano County, Contra Costa County, Sacramento County, etc.. we decided to go with Chris's company. He wasn't the cheapest but we appreciated how straightforward he was with us, he wasn't trying to upsell us on stuff that we didn't want, and he actually listened to us. We just got everything installed, Chris and his son gave us a crash course in the automated system and it's remote. We also had an issue with the remote (button was sticking) during our tutorial and he got on the phone and asked the Jandy rep to send a new one. We are loving the automation and so far are very pleased with the work AV Hawaiian Pools did for us! read more

AV Hawaian Pools has done an excellent job getting our pool and jacuzzi fixed right the first time. Their team knows what they are doing. They go beyond the call of duty and ensure you are well taken care of. They replaced and upgraded my heater and put new valves that work great! I would highly recommend AV Hawaiann Pools for your pool and jacuzzi needs! read more

A V Hawaiian Pool - Happy Customer! - Pool & Hot Tub Service Near Me - Colfax, California

Something changed in this company in last 3 years. Back then I gave it 5 stars, now I'm downgrading it to 1. I made a request for service for the pool pump. The technician (same person that was here 3 years ago) didn't try to fix it, just decided it was an old one and he would write to insurance company for replacement. But the report they submitted to the insurance company didn't say anything about the pump at all. It said the pressure in the filter was high and I had to clean it. The report doesn't have pressure value, no number, no picture. They just switched subject from pump to filter. I've made a picture of the gauge to prove what the pressure actually was (far from high) and called AV Hawaiian to discuss it but the woman just dropped the call in the middle not willing to fix the pump. Never again, AV Hawaiian! read more

My pool/spa heater had been failing to fire up so I referred the situation to my home warranty company who sent out A V Hawaiin. The technician determined my heater was not repairable and way beyond it's life cycle, so they ordered a replacement. It took appx a week to arrive but was installed in about two hours. The technician also repaired a spa jet pump that failed for a fraction of the cost of a new one. If you want an honest assessment of what pool equipment needs repair or replacement, this is the go-to place. read more

We had AV Hawaiian out for a home warranty claim- our pool heater stopped igniting and a service message was on. They told me there was a short in the screen and it's too old to replace the parts so they were going to put in for a new heater... a week later I received a letter from first American denying the claim- they stated that AV Hawaiian said that I told him it never worked... which is NOT true. I had another pool service out who found the exact issue with the heater- the parts were available to fix it. What a headache this has caused me- dealing with a POS home warranty and a POS company who tells lies about clients to not have to do the work. Stay away. read more

Warning - Stay away from this company - they should add the word "scam" in the name of their company. They work with various home warranty companies and they are assigned service orders by these warranty companies. When AV Hawaiian Pool Service technician shows up, and tells the client that the repairs are simple and are covered by the home warranty company. He then files inaccurate/false report to the warranty companies so that the repairs are not be covered by the warranty companies or gives them false statement about the issue. This way his company collects the service call fee ($75-$100+ for his visit) from warranty companies (home owner/clients are charged a fee for them to show-up). He then files a report with the warranty company about why the repairs could not be performed/covered and he then disappears / does not answers or returns calls. I had an issue with my pool pump; he came over and told me that the issue is covered under warranty. He then gave the false information to the home warranty company stating that there is a "rodent" issue with the pool pump (which is, of course, not covered by the home warranty policy). I then called another company on my dime and they came over and identified the issue with the electric breaker/internal switch which was tripped for some reason. So the problem had nothing to do with rodents but was a simple electric breaker / panel issue (which is nowhere close to the pool nor exposed to any rodents). The second company simply turned the electric breaker back on and we have not had issue since. read more

I read the previous complaints for A.V. Hawaiian and there exactly what happened to us. We have an electrical box that contains breakers and wiring/timer for the pool light, yard lights, and solar for pool. We have no problem with our timer for the yard lights and Solar comes on if prompted, pool light has only come on in past when we turn on the switch. The last few months the pool light would come on during the middle of the night and sometime all hours for no reason. My Home warranty had a tech from A.V Hawaiian pool come out , he just looked at the breaker box where all the wiring and breakers are and said he knew exactly what the problem is that it's an old board and needs to be replaced, seen this all the time. I called the home warranty company that said it was declined because the tech said it was a problem with the yard lights and the pool lights and they needed to be replaced. I told warranty company that he didn't even look at my yard lights or my pool lights and said it was the electrical board, actually he even said he would write it up so it would be covered. I tried to get in touch with Hawaiin and ask why they changed the description of the problem, no return call. I called the Warrenty company and told them that my lights are fine they all go on and no need to replace lights they told me "What was written in the report is not covered" nothing in his report had anything to do with replacing the electrical box panel. They sent another request too Hawaiian , again no answer or return call. after several voicemails they called back and said tech talked to warranty company and he stands by his assessment. I have seen many complaints about the same thing with this company, I wonder if the get the $125.00 for the service call and put in a report they know won't be covered so their unskilled tech wouldn't have to do the work? Don't use this company at least read all the other complaints on yelp read more

Very pleased with the service- Had a pool pump suction problem that we had requested our normal pool service to fix and they weren't successful. A Call to American Home Shield and they sent AV Hawaiin pool - The office staff was quick, kind and efficient - They scheduled within a few days - service tech Robbie came in and repaired within 20 minutes. Explained the problem in detail. Very impressed with the service Thank you!! read more

AV Hawaiian is exactly as described in other reviews. They NEVER answer calls. They write up their reports in a way to blame homeowner or installation issues so that the claims are denied. Fidelity Home Warranty and AV Hawaiian should be reported for collusion. My second opinion on the item stated that AV Hawaiian doesn't know what they are talking about and they are turning in these reports to the insurance company and they are ripping people off. read more

Did not help with the issue. Was told one thing by Robbie and another by their incompetent receptionist. She had the audacity to tell me the warranty company told them that my part was not covered. Seriously? The home warranty company was just as confused as I was. Originally, they didn't get back to me within the 48 hours and I called our home warranty to have someone else come out and they stated that the notes said they had been trying to call. Bunch of BS. I should have known at that moment that they were no good. Run - don't walk! read more

AV Hawiian was very responsive and even though they ran into issues with my new heater, they kept me informed and had it resolved very quickly. Great customer service! read more

Filed a claim for our pool pump with our home warranty, we were assigned AV Hawaiian. I was contacted by them within 2days of filing my claim My over experience with the company was good. I would use them again and refer them to friends or family. They had good communication, the service guy Robby was nice, job was completed and I haven't had any issues with my pump since. read more

Great customer service. Professional, timely, knowledgeable staff. Recommend them for pool repairs read more

I have been trying to contact AV Hawaiian to fix my pool heater. They hardly ever answer calls. Initially a tech (Mr. Robby) was sent by AHS insurance to fix pool heater. He damaged my pool pump. Had to get a new pool pump. He said he will come back and fix the heater once pool pump is fixed since no water was flowing into heater. Have been calling him but to no avail. Does not answer calls. It's been more than a month. AHS took the money. read more

Outstanding service. We have an American Home Shield home warranty policy and had an issue with our spa heater. Robbie came out the next day,assessed the issue and recommend a new unit. A week later, AV Hawaiian installed a new heater. Professional, courteous and prompt. Don't hesitate to call them for pool or spa issues. read more

My family and I have used AV Hawaiian 3 times now for various pool repairs. Robbie is very knowledgeable and gets the job done fast! He even called us back after the pool was fixed to follow up and confirm that everything is working properly. I can't recommend them enough! read more

AV Hawaiian is awesome, very honest and quick. I had an issue with a different pool company, as they said they had to do $200 in modifications to my pool line in order to replace my pool pump....well that was a lie. Thank goodness AV Hawaiian came out and confirmed that the other company was trying to screw me out of the money, but not only that, the other company was going to use a refurbished pump instead of a new pump. Thank you AV Hawaiian!!! I truly appreciate the way you do business. read more

Do not use! Tech came out to inspect pump. Told us one thing, but told home warranty a different story who then denied our claimed. I've called many times and left many messages but no response. I'm trying to get a copy of the report they sent to warranty company, but A.V won't respond. read more

After having a horrible experiences with a prior pool company from AHS this company is relieving! They responded right away after we made the claim and came out the following day plus their customer service is awesome! read more

I had an older filtration system from 1977 with 23 filter cartridges. The lid ended up cracking and the ring to hold the lid on broke. My home warentee company sent out AV Hawaiian. The person who came out DID NOT even check my system out. He just looked at it, said its old, lets get you a new one. They put in a pentair 150 that has 1 filter cartridge. He went off my old system. I now have algie galor in my pool. Didnt have this issue before. I put 18 lbs of clorine in + 8 tabs and 4 days later the algie is back. I brush my pool and clean it and put chemicals in it and still algie. The following week i put 12 lbs of clorine in it. When i brush my pool now there is lots of clorine on the bottom. I called AV Hawaiian 2 weeks or so ago. No return phone call. I called them again last night and said i needed a return call asap. I got a call from them today. Wow. The lady was very rude. She wouldnot let me finish a sentence. She said i needed to put chemicals in the pool. Its all about chemicals. I tried telling her i have been and she said IVE BERN IN THIS BUSINESS FOR 40 YEARS. I than said can i finishtalking please. She than hung up on me. Didnt nit even want to listen to what i have done to keep/get my pool clean. I have talked to several other big name pool supply companies in my area and other areas. They all have said that AV Hawaiian put in a too small of a filter system. I should have 4 filter cartridges not 1. I should have a 450 not a 150. AV Hawaiian thinks that i am trying to uprade my system and the warentee company wont pay for that. Well i am not trying to upgrade. I am trying to get the filtration system that is proper for my pool to keep it circulating and running the correct way. That is all i want. The circulation on my pool is not as good as it was with my older system. My polaris now runs slow. I do not have the suction like i used to. I have maintained my pool for 11 years andhave never had this problem before. One of the pool experts i spoke withhas worked in the pool indrustry for 47 years. His father started his company. His shop, i have gotten supplies there before, knows what they are talking about. I even went to Leslies a big name who is all over the place with water samples. My water has good clorine andgood free clorine. They looked in their book for filter systems and from the size of my pool the pentair boook shows i should have a 450 with 4 cartridges not a 150 with 1 cartridge. As i was told you dont go by the old things because things change. What worked than wont work now. AV Hawaiian needs to step up, admit their mistake and put the correct filtration system, with 4 cartridges in. They need to put in a pentair 450 and take back the 150 as my pool size calls for the 450 or higher. My brother who has a smaller pool than i do has a pentair with 4 filter cartridges. I also have a portable spa. My spa guy, who most pool/spa places refer people to told me that on lots of occasions he has come out to fix issues that AV Hawaiian was supposted to fix. He had to fix their mistakes. That says something right there. I am glad though i do work for 2 attornies. I may need to use them for this issue if AV Hawaiian does not fix their mistake and put the correct system in. read more

Came in addressed the issue. Gave accurate updates as to the part order. Returned with the parts and fixed the pump. read more

This company is TERRIFIC! Great customer service, Robbie was very knowledgeable. He performed a thorough evaluation of the problem, explained everything to me and wrote a report to my Home Warranty Company and they approved the parts and repair. Robbie was not only punctual but was very neat and replaced my Pool Filter Tank in a very short time. Thank you AV Hawaiian and Robbie! read more

The pool pipes and pump have a few leeks that were getting worse over the time. We have got placed with A.V.Hawaiian Inc. via AHS warranty. Within 24h. we have received the call to schedule the appointment and the next day the technician, Robbie, came over. He was on time, professional, knowledgeable, efficient and pleasant. It was our first time when the expert comes over and fixes the issue on the spot instead of going back-and-forth on ordering some parts first, etc. Also, he was great in explaining what the issue was and how to best maintain the pool equipment to prolong the life spin of it. We highly recommend this company and Robbie. Thank you so much, Robbie! read more

This company was contracted for my home warranty. They came out on a Monday alerting me two days with a text and another text the day before. To me it helped me stay on my appointments, good stuff. They looked at the spa and said Oh it's heating, well the issue is sometimes it heats sometimes it doesn't. Look deeper because it heats some days and other it doesn't. They then diagnosed my pool pump as having bad bearings? They then proceeded to take motor and propeller. They returned a week later and dropped in the motor and propeller and it is running great. Anyhow, I wanted an update but had to call my home warranty Friday. After that AV called with update. I had been dealing with mosquitos and algae for a week straight read more

These folks have bailed me out on more than one occasion. Smart, helpful, polite, and honest. I have been very pleased each time they have done work on my pool pump system. Great folks, I highly recommend them. read more

Was assigned them as a part of a home warranty call for my pool heater. The computer board was likely dying. However all they did was adjust some wires on the thermoster. The issue came back within a couple weeks and needed another service call. Also the tech said they wrote in their report that the entire heater needed replacing. When I called the office to follow up they had no record of said report. Neither did the home warranty. Saw the same complaint in other reviews. Basically they cost me the fee for a second service call. Won't use again. read more

Update to previous review of AV Hawaiian Pool. These guys could not offer better service. Period. I notified my home warranty company -- Fidelity National -- on Wednesday of a leak near the pump. They sent the service order to AV Hawaiian without giving me a chance to request them, which I would have done. Robbie was here today, Thursday, on time as always. He diagnosed and repaired the problem and everything was working fine -- better than before because he tweaked some of my bad settings and replaced a pressure gauge that I installed incorrectly -- in no time. The combination of Fidelity National and AV Hawaiian is a perfect storm of good service. read more