If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will…read moretell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and new shoes, and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short-sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused.

If you're looking for a helpful, well stocked golf store, this ain't your place. As the staff will…read moretell you every time you walk in looking for something, they really don't have a big selection of whatever you're looking for. They really focus on custom club fitting. Went in twice since they moved to the new smaller location. Won't be a third time. Both times I was looking for something specific. First time was an accessory (travel bag) and the second was a new hybrid club. The first time I was given the "we don't have a big selection of those because we focus on club fitting" speech. OK, kinda short sighted for "golf store" but whatever. I heard the same thing told to two others who came in looking for this or that. Second time I went in I was looking to pick up the hybrid after looking for some advice, maybe even custom order one if possible because I'm taller than most. I began browsing the limited selection. Two other guys in there and they started asking one of the staff about this club or that club. The staffer had little info to provide. Then they asked if they could try one they apparently liked in one of the fitting bays. Nobody else in the store, mind you, except me. The staffer was extremely reluctant to let them hit a couple. He gave the "we really focus on custom fitting" speech but let them hit a few. Staffer never went back to see if they liked it or wanted to buy. No selling or seeing what they did or didn't like. Nothing. They eventually walked out. I'm still there looking at clubs. Haven't been approached by either of the two staffers on duty. Clearly interested in picking something up but also probably need a little advice. Been there 15 minutes at that point. Decided to let this play out. 25 minutes rolls around and a couple of people walk in. A woman wants an accessory for her husband as a gift. Got "we don't have a big selection of those. We focus on custom club fitting" speech. I don't remember what she settle for but I do remember the staffer just kind of looking at her and saying, basically that's all we have. No real help at all. The other people/person left in disgust after finding nothing. Meanwhile, I'm still there looking at clubs. I heard all about which clubs they were going to trade in with the stores new trade in policy and which clubs they were going to buy because they were having a great conversation between the two of them while I was there. I heard about their personal lives and the courses they liked. I heard about the players they didn't like on the tournament that was playing on tv. Never once did they address me or approach me. After about 35 minutes or so I gave up. As I literally stepped out the door, one of them says, "if you have any questions just let us know". Yeah, I got a question. How do you justify being paid by your employer? Better question. Unless you want to have a customized fitting, why would anyone ever shop here? Not sure they would even do the custom fitting well since they don't seem to have staff who can do the basics. As a parting shot, I went to Spokane recently for a few things and stopped at Golf World or World Golf or some such named store. I walked in to a well appointed store, was greeted as I walked in and asked if I need help with anything. Was given advice. Was allowed to hit a couple of suggestions before we started any talk about the need to custom order. Found one. Spent around $300 and was done in about 20 minutes. That's called SERVICE and SALESMANSHIP, just in cast Golf Universe is confused.

Awesome place! I'll surely be back, it was fun to browse.. found some cool things and it's nice to…read morebe somewhere where people appreciate freedom!

POOR CUSTOMER SERVICE! This is NOT a friendly place…read moreanymore! Especially if you don't LOOK just right to whomever might be SERVING the customer when you arrive! The website says they welcome anyone, but they don't, they really want to focus on law enforcement, which is perfectly fine, a business may do whatever they choose to do, but in a community such as ours which is FULL of Veterans of all types, and they all may look different depending on their experiences, types of service and what they've possibly suffered in their lives, maybe, just maybe they shouldn't be judged so quickly, maybe they deserve grace and DIGNITY. Doesn't their money, and their families money spend the same no matter what they may APPEAR to look like? I know our family will never spend another moment there AND will tell anyone we know how rude and judgemental this once friendly place where we watched a local blacksmith who appeared on FORGED AND FIRE show off his skills one weekend and hoped that the store would succeed and prosper....I love LEO, and Veterans, my husband was both, sacrificed many years for his family, Country and the State in which we came here from. He was treated with absolute disrespect, and so was my son yesterday, and all they were looking for was a holster, watched like they were there to steal something, made to feel like they didn't belong to their NEW branding... BUYERS BEWARE!!

I've updated my review as a response was provided and replacement was offered after leaving a…read more1-star review. I appreciate the replacement and acknowledgment, but wish the customer service had been present for a defective item in the first place. With regards to the fitting concern, I understand that player presence is needed for exact sizing, however information was provided initially that should have yielded a more appropriate size. We will continue to shop here, however, will likely not forget the original interaction anytime soon. My son received a Christmas present from here (mini stick), that broke immediately after he used it (has had multiple before that never broke). Brought it back and their response was "Bauer doesn't have a warranty." How about store customer service? Also provided completely wrong sizing assistance. This is not the first issue we've had with them. Unfortunate they are the only option if you play for TCAHA.

Came here for a quick sharpen while at a tournament - fast turnaround (20m) and they did a great…read morejob. Did not do any shopping in the store but looks like a good store for the region.

I went to several bike shops to find something I could ride a little nicer and quicker then the…read morecruiser bike I already own. Several shops tried to make something work that they had in stock but none of it felt right. Glad I took the time to go to Greenies, they took time to talk to me and I rode a couple of different styles of bikes. Found a style I liked and they ordered it the color/size I wanted. When it got in the size felt a little small. They didn't give me any grief about getting in a bigger frame size and trying that out. Went down today and rode the larger frame size. It was exactly what I was looking for and felt awesome!! They did some final adjustments and I am one very pleased customer!! Thanks Greenies you did an awesome job!! Charles

I was lucky enough to book a hotel room about a block away from this cool bike shop. Well bike shop…read morefor what I was looking for anyway. They also carry lots of other equipment for salesman or rental. I rented a cruiser bike and spent a delightful hour riding on the riverfront trail. The bike was awesome! And at 10 bucks an hour it was the best money I've spent in days. The sales people were knowledgeable friendly and helpful. If I could give them six stars I would!

Have had four transactions with this store and each was quick and easy despite the store being a…read morebit busy each time. It was nice to have quick and competent service without the typical gun counter attitude.

Very knowledgeable, willing to re-search my questions to provide best informed answers. Up to date…read morewith gun laws and provide resource information on where to obtain the information and where the gun safety classes are. Oh, and super selection of firearms and accouterments.

Scott is very supportive of our Armed Women of America Chapter. His rentals, lessons, &…read morememberships are priced reasonably. His selection of rentals are up to date. We are fortunate to have Hole in the Wall available in Kennewick.

Just a bad spot in an area where there aren't many public options. I guess you could say Hole In…read morethe Wall is actually kinda like a glory hole... just gross inside, used up and all around not a good idea. You walk in and the whole front of the house is vacated, dark and empty. Then you hear a voice yelling from the back of the building saying "back here!" Normally I'd never put myself in a situation where I could get my kidneys harvested... but I was obviously packin heat and kinda enticed to see how it was all going to play out. Ultimately... the whole front area of purchasable guns pulled out of the building cause it was so poorly ran. Pay a few bucks at a private range and keep your ass out of a shittily ran public range that looks like a 58 year old heroine addict prostitute. ‍

Just wanted to exchange sizes and this young lady was very rude and not helpful at all. Thankfully,…read morethe other young lady was a lot more helpful and respectful. Overall, good value and selection but someone should really teach this young lady some customer service skills or just general respect.

Red Dot Paintball is the brick-and-mortar companion to Red Dot Paintball online. They have a huge…read moreselection of paintball gear and accessories. The Osborn's are really friendly people who want to build a community of people around paintball in Tri-Cities. The store is packed with merchandise - markers, accessories, safety gear, etc. and they are extremely helpful. We couldn't make up our mind and they opened many boxes to show us each gun before we purchased. The selection is impressive. Markers run from less than $100 to $500+ and they have a ton of different options in each price range. The pricing is comparable to pretty much any online retailer. They can fix guns and fill cylinders on site. The store is great, but the field is better. The field takes up a big chunk of land at Horn Rapids Motocross Park (HRMX) and you can have a BLAST playing paintball for a day or a few hours. We have been out with a couple of groups and loved it. There is never a shortage of players and there's a variety of skill sets and fields to play. Everyone plays fairly and we have never had a bad experience. I'm glad to have honest people willing to make the investment in a business venture like paintball - especially at a very competitive price.

great experience. things were well organized and we never felt rushed. Everyone had lots of fun…read more Would come again.