Although they weren't sure they could press shirts with snaps instead of buttons, they consistently…read moredo a great job on my husband's shirts and jeans.

I had not been to Braxton's Walton (Richwood) location for several months, so I was not aware of…read moretheir temporary hours of operation, 7:00 - 1:00. Regardless, I walked in the open door of this location at 12:59 or 1:00, and the attendant immediately and abruptly told me they close at 1:00. I have been a loyal customer of Braxton's for more than 25 years and this is the first time I felt there was no reciprocation for my loyalty. Despite the facts that the door was open, the attendant was available, and I had two large bags for dry cleaning/laundry, I was offered no service, simply told they were closed. Given this experience and the lack of any empathy or consideration, I am left no choice but to reconsider my choice for dry cleaning/laundry services. I would have preferred to have addressed my concern directly with Braxton's but their website is informational only. There is no option to contact them or provide any form of feedback.

No longer Widmers, now Tide and is horrible…read more They ruin suits. And the service is the worst. Bad attitude(s) and If you have tailored suits don't go within 100-yards of this or any Tide Dry Cleaners. And this is coming from a P&G stockholder. If I could give them a zero I would.

I went last week to have my one TSA uniform dry cleaned. They wanted to charge me $12.00 for one…read moreuniform shirt and $12.00 for one pair of uniform pants. I leave in CT. I bring all my dry cleaning to Mercury Cleaners on Granby Street. It's clear this establishment assumed I would drop $24.00 to dry clean one uniform, not this Chica. I would not refer anyone there.

We have been customers here for years! Great staff! Always greeted by name when we arrive Hugely…read morerecommend!

I have slowly begun to dislike this place. Every time I walk in, I'm greeted by some racist…read moreemployee who butchers my name and thinks it's funny. After repeated instances, I will not be coming back to this unprofessional establishment. I'm very upset with their customer service.

They do an OK job, but they don't have prices posted. I ask what the prices were and they were very…read morevague. The cashier stated she would have to look at each individual price on the computer to tell me how much it cost. She admitted it would be good to get the pricing from corporate and post it.

This is my first time here and I was recommended by my boyfriend who goes almost every week to dry…read moreclean his clothes. Vicki at the front desk might have been the sweetest person I met since I moved back to cincy/northern Ky area. I had dropped off my bridesmaid dress at the end of August to get hem and dried cleaned. I was originally quoted 20 bucks over the weekend I had been called by a gentleman notifying me that the total would be 50 bucks and it would take 2 weeks, I would receive a call once it's completed. Never got a call, came into day and my bill is 100 dollars. Now I'm already confused to why I never got a call when it was finished and now my bill was tripled. Vicki is going back and forth with the owner/manager of Braxton's and she said the bill will Be now 79.99. And I'm confused to why this was never communicated, I had asked to speak to the manager and if it would be ok, I can hear her over the phone and she says "no it's not ok, but I guess I will" already from the start bad attitude. And I tried to explain in a calm matter my frustration, and confusion on why I was never notified about the new price and I had said "isn't it your job to let me know?" And manager said "no the alternations work for us" she had finally dropped it to the price the gentleman had said the second time $50. But my point is if you're a manager of a company it is your job to listen and understand the customer issue. Also, if the alternations work for you they are still apart of your company and partially represent you. I work for GE and I work in the customer service department and we never practice or show such negative attitude or lack of understanding of each situation. And I'm really upset that I had came to this cleaner as to support a business that my boyfriend had recommended. I def don't recommend this dry cleaner. And I could've gotten this done in west Chester for 25 bucks if I would've know they would try to charge me 80. I'm extremely upset that I was spoken to so unkind and I highly recommend manager to get an attitude check or to attend a management class. Awful treatment and she could use some improvement. But Vicki who was the cashier was very kind and understanding and her customer service was appreciated.

Green cleaners who did an excellent job on a wool coat and silk dress - both we were hesitant to…read moregive to a new cleaner (new for us as recent transplants). The staff was very helpful, the store is clean, they use green/planet friendly processes and most items are fine within a few days. We'll definitely be back!

Love this dry cleaner. They do a great job and I always get my items back quickly. Price is fair as…read morewell

A few weeks ago I took a brand new pair of pants to be hemmed. It was supposed to be ready by 3/29…read more I went to pick it up a week later and they couldn't find the pants. I was told by the young lady at the register that they will look for it and call me. Never called so I went back on 4/13/24 still nothing. I was given a number to call for claims which I did. I'm out of $110 and out of patience. They are not responsible and will never be using their services.

I brought in a dolls dress that is the same age as the previous one I brought up to you guys. Upon…read moreinspection I noticed the small stain was still there on the sleeve, the hem was not fixed And it wasn't dry cleaned like I asked. However the receipt shows all the services I requested and the charge. The lady in the front said she called me. I do not have a record of this call or a message left. Saying the dress is too old for them to clean and the purse and jacket. I signed a waiver clause if you can't do the job I would have found somewhere else that could or I would have returned the doll if I couldn't get her fixed.

I had a couple of wool and cashmere sweaters with stains on them. I took them in and a few days…read morelater I picked them up. They were spotless. Who can ask for more? The kind lady behind the counter was very helpful and accommodating. I'm sorry I didn't get her name. So I had another cashmere sweater I took in and got the very same result. Kind service excellent quality and very quick turnaround. I will be a loyal customer.

I found my daughters flower girl dress from 17 years ago - dirty where I had not had it preserved…read moreor cleaned. It even had some sort of large stain( think 5 year old) on the bodice. Pleasant run returned this dress looking fabulous-like new. Great work and friendly staff!

Great shoe repair drop off. Reasonable pricing and prompt service. I will use them again.read more

I LOVE Trinity Dry Cleaners! I was a first time dry-clean customer and the employee working was…read moreable to answer all of my questions. My items were ready in less than two days and came back perfectly clean, pressed, bagged, and buttoned; they even fixed a dress seam that was coming un-stitched. Reasonably priced, great service, and quick turnaround times. I'll be back!