Yesterday was my bridal shower, I made an appointment at a salon down the street, but no one ever showed, so on a whim, I walked into Drybar hoping they'd have a cancellation. Front desk assistant, Jessica, was so kind and accommodating, I waited maybe less than 10 minutes before Sophia washed and worked on my hair. I was in a bit of a time crunch, but they both made it happen. I wasn't sure what to do with my hair, I had brought 2 accessories with me, and she immediately knew how and what to do with my hair. I was blown away by how gorgeous my hair looked in such a short period of time! I love Dry Bar and can't wait to go back! P.S. someone get a cushion for Jessica's stool or a chair! That thing looked so uncomfortable to work in! read more

Drybar - Pasadena - My hair lasted all day at my bridal shower! - Hair Stylists Near Me - Pasadena, California

Have been to over 10 Drybar locations across NYC, LA, Pennsylvania, Connecticut, London, and beyond, and this Pasadena location was by far the worst experience I've ever had. The woman at the front was lovely and kind, so check-in and check-out were the only bright spots. I arrived with clean, wet hair and had already chosen the products I wanted used. Once I sat down, it was clear my stylist was in a mood. He refused to use any of the products I requested, saying he "doesn't like them," and proceeded to blow dry my hair with zero heat protection. The blowout was rough and he was aggressive with my hair, couldn't get it straight, and it was obvious I was in pain. Wanted to get up and walk out the entire time, and honestly should have. Went home, washed my hair, and redid it myself. Paying $70 for that experience was not okay. I don't write bad reviews often, but felt I had to warn others. read more

Drybar - Pasadena - Hair Stylists Near Me - Pasadena, California

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I recently visited this Drybar location for styling ahead of a 4pm photoshoot. While the appointment was efficient, the overall experience felt more transactional than elevated. After sharing that I wanted loose curls, there weren't many follow-up questions about how well my hair holds curl or how long I needed the style to last. I ended up requesting tighter curls toward the end once I saw how the front was shaping up, since my hair typically needs more structure for longevity. Additionally, the atmosphere felt somewhat flat. Part of what makes a blowout appointment feel worth $65+ is the hospitality and light, welcoming interaction that turns it into a mood boost -- and that piece felt missing during this visit. I also felt some pressure around tipping at checkout, which left me slightly uncomfortable. Sharing this as constructive feedback, as I believe a more personalized and welcoming approach would really elevate the experience. read more

Drybar - Pasadena - The curls that have already relaxed - not even 30 mins since leaving the salon. - Hair Stylists Near Me - Pasadena, California

I loved going here they gave me the most perfect blow out right after I cut my hair and I had a color mistake which is hard to work with for blonde but they were able to do it effortlessly! The vibe of this salon has cute just all over it in absolutely obsessed with their decor if I could go here every week I would and get one! Since my hair has grown since this I'm curious how it would look now!!! I want to go back to this beautiful salon! read more

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Sona did amazing job. I had event to go, my hair was beautiful and stayed perfect for whole day. Thank you.

Start Your Day with a BLOWOUT at 7:00 A.M.! Spacious Waiting Area! Friendly Receptionists! Ample, Spotlessly Clean, Restrooms! Intimate Blowout Rooms! Great Styling & More! Be sure to park on the street, because there is no rear entrance. read more

Drybar - Pasadena - Peace, Love, & Blowouts - Hair Stylists Near Me - Pasadena, California

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Awful service for daughter's senior photos. Novice stylist and management was not flexible at all. Daughter crying and no refund/discount because teenager wasn't able to confront adult stylist. read more

My girlfriend treated me to my very 1st blowout as a surprise birthday gift and I felt so spoiled! I parked at the nearby 90 mins lot and checking in was simple since we already had an appointment. I was offered hot green tea and my friend went for the mimosa. I checked out their "Lookbook" and decided on the The Cosmo Tai look which is big loose curls with some volume on top. I was taken to the back for a nice shampoo and conditioning and Naomi, my stylist, went into work. My friend went for the side swept curls of the Hollywood glam and I was happy with my results too. I just wish the curls were bit tighter so it would last longer till the next day. Dry bar is great for special occasions or if you don't want a bad hair day. read more

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Great service, very professional, I don't know why they have a TV right over the mirror, I can't see myself unless I slouch down and the stylist can't use the mirror to work... get rid of the the tv and stupid chick flicks. read more

I had a very disappointing experience at this Drybar location and unfortunately will not be returning. Before booking, I made sure to request a stylist with experience working with very thick, curly natural hair. When I arrived, however, I was matched with someone who clearly had no experience with my hair type. While the stylist was very kind, she had no idea how to properly manage or blow out my hair. What should have been a straightforward service turned into over two hours of someone essentially "playing" in my hair. At one point, another stylist even had to step in to help because she wasn't sure how to proceed. To be clear, my hair is not unusual -- it just requires sectioning and proper technique. By the end, I felt the stylist had given up. I was uncomfortable the entire time, especially with how much attention my situation drew in the salon. This is not how a simple wash and blowout should feel. To make matters worse, when I went to check out, no one asked me how my appointment went or if I was happy with my hair. Instead, I was simply told my total -- which shockingly included an additional $30 "added time" fee. This was not my fault; it was a direct result of being assigned a stylist who was not equipped to handle my hair. I asked to speak with a manager and was told there wasn't one on site but that someone would call me. No one ever did. After a week, I followed up myself, only to be told again that the manager was busy and would call me later that day. It's now been another week with still no call back. The lack of professionalism and accountability is incredibly disappointing. Mistakes happen, but the refusal to address them, paired with charging extra for a service that wasn't properly completed, is unacceptable. I've never had this issue at other Drybar locations, but this was my first and last time at this one. read more

I have textured hair which I noted when I booked the appt. Not only was my stylist not able to do my hair she completely ignored what I asked for. I needed my hair done for a specific event and it looks like garbage. read more

I really like drybar because of the stylist I had. She was really friendly and did a great job with the wash and blow out. Second time wasn't so great. I had a different stylist. I got the same blowout but it took longer to finish. If I go again, I would want to request the person I initially worked with. Customer service is slow. I've called several times and they pick up 50% of the time. Anyway, it's hit or miss. I'd still recommend it. read more

I don't even know where to start -- this was honestly one of the worst salon experiences I've ever had. From the moment I walked in, the vibe was completely off. The place didn't even feel clean -- everything just felt messy and unprofessional. No one greeted me properly, no one smiled, and the entire energy was miserable. I didn't feel welcome at all. The girl who did my hair was absolutely clueless. I explained what I wanted and even emphasized how important it was to keep my hair healthy, yet she still managed to leave it completely dry and lifeless. It looked like straw by the time she was done. Not once did she think to use oil or any kind of product to help. Honestly, I could've done this to my hair myself -- and it probably would've turned out better. To make things worse, the lady at the front desk was unbelievably rude. Her attitude was just nasty, and it seemed like every single person working there was either annoyed or didn't want to be there. The whole atmosphere was tense and uncomfortable, like everyone hated their job. It's honestly so unprofessional and embarrassing for a business to treat customers like that. I walked out feeling angry, ripped off, and disappointed. I paid good money expecting to feel confident and taken care of -- instead, I left with dry hair, bad energy, and zero satisfaction. I want my money back. I would never recommend this place to anyone. read more

It's such a disappointment on your self-care day when you come to the Drybar hoping for a nice experience and you're met with aggression and incompetence. Unfortunately that's very common at this location with the receptionists. Today Sammy barely looked up from her phone to check me in and then couldn't help me with any further details about my Drybar account. She literally seemed proud to announce that all she knew how to do was check people in. I wanted to ask whether I had an add on service left for the month or about a dry style but she said she had no idea about Barfly accounts and that "You'll have to call some other time." They don't care about helping you because they know most people won't want to pay the $25 forfeiture fee if you reschedule, like I did. Not worth even trying to book here anymore - I canceled my membership for good. It's a scam anyway because when you cancel, you have to use all your remaining blow dries within 90 days or you lose them. I have 7 left because I so dread the experience. Definitely don't go here , Drybar is over - the original owner Ali Webb left the company in 2019 and it's been downhill ever since. The city of Pasadena has many options where you will have a nicer experience and better hair.Bad hair days are no fun, but neither is terrible customer service. read more

I made an appointment same day for the Oasis concert and they accommodated me- my hair looked great for the show!

I was here for the first time on Sun, June 9. I booked my appointment online. I signed up for emails and received a $10 off code to use at the time I booked my appointment. It seems they book fast so best to make an appointment in advance. The salon is clean! Lily did my hair. My appointment was about 40-50mins. I asked for the "straight up." I was really happy with my hair. :) read more

Drybar Pasadena is hit or miss, but most likely miss. I've arrived to find no one at the front desk to check me in and no one looking my way. I've also had stylists that almost seemed scared to talk to me. I have had chatty stylists that ask for my feedback along the way and that's great, but that's not the norm here. The stylists don't seem to understand what a blowout is and want to curl my hair to look like the cowardly lion. It's just not a relaxed vibe as much as it tries to be. read more

First-timer so happy to have finally checked this place out! Wasn't sure what to expect but the video on their website is totally accurate so if you're unsure, check it out. I made an appointment online, easily checked in, and off we went. My stylist came to pick me up from the front where there is a small waiting area with a few benches (though you won't be sat there very long at all). This location has a large main room with a "bar" leading to the other rooms - the hair washing room, and a smaller additional styling room. I came on a Saturday, and with every single salon chair filled (about 10 in the main room and 4 more in back), the place was packed! Nevertheless, they were extremely efficient and I only waited about two minutes from check-in to stylist meet-up.* After a thorough wash, we went to drying and styling - but not before my stylist brought me a lovely glass of wine! They have plenty of options, from coffee and tea to wine and mimosas. Yes, please! Having browsed the website before my appointment, I knew what I wanted, but you're also able to go through their menu of styles via pamphlets at the salon. I absolutely adored my stylist. Thank you, Marilyn! She was such a doll, so sweet and fun to chat with, and obviously did a fabulous job with my hair! She knew I had an outdoor wedding to attend in this crazy heat, and whatever she did to help it hold, it worked! Very happy my hair still looked great at the end of the night. All this for $64 is such a steal! I didn't do any add-ons this time, but I'm definitely coming for you next time, scalp massage. So convenient for a wedding hairstyle, date night, or just a treat-yourself day. Would certainly go to Drybar again. I found street parking easily right outside - again, on a Saturday afternoon with a full house - so I'd go that route. You have to pay (passport app) but I'm not sure there is free parking anywhere close. *Though the efficiency was impressive, it did feel a bit... Lucy & Ethel at the chocolate factory. When you book, you're told to expect your service to take approximately 45 minutes, which for someone like me with unmanageable, combatant hair, seems fast. In fact, it did take longer to finish my hair and another worker (who I presume was a supervisor or front desk associate) quite noticeably advised my stylist to wrap things up. It made me a bit uncomfortable to contemplate what the protocol would be if a customer wasn't satisfied with their hair after the appointment slot expired, or if like me, they just have a ton of hair that's difficult to work with. Seems there is little wiggle room for exceptional circumstances and as someone who worked in customer service for a long time, I hate the idea that perhaps the stylists aren't given the flexibility and time required to ensure their customers' desires are met. But of course, speculation on my part. Just didn't like the tick-tock warning I witnessed, especially when the company is clearly trying to advertise this "sit back and relax while we pamper you" vibe. read more

I love dry bar-however, I constantly end up waiting more than 30 minutes for my appointment. My hair is easy and takes 25 minutes to do. They need to start charging people with long thick hair more and plan better for how long it takes. If I am 10 minutes late, my appointment is cancelled and they charged. I propose my appt should be discounted (but I'd pay a nice tip) if they are 10 minutes late for their customers. read more

Here are the problems with this place: -Front desk is gossipy, unapproachable, and uncaring. What a truly bad vibe. It doesn't get worse than the older woman that is dressed like upper management, cutting her eyes at you like you're trash. And why are you special? Because you run a blow dry bar? LOL -Overbooking. We're all booking our blowout on a tight schedule for XYZ event we're attending, right? Well don't plan on your appointment meaning anything, I left after waiting over 20 minutes. -Talent level. I saw finished blowouts that were frizzy, with half-done curls, and wannabe beach waves, an up-do that was a prom nightmare. Only one stylist who was using curlers seemed to produce a beautiful result. Good luck with that roulette wheel. This business is a disgrace to people like me who actually care about human beings and customer service. If you want to be treated like you walked into a Lamborghini dealership wearing a potato sack, come here and leave with a barely passable hairstyle for the event you'll definitely be late to. read more

Always love my blow outs. They do an amazing job! I love the feeling of being in there - it's great.

Never coming here again. I used to be a member, but they canceled me without notice because of the price increase, there was no communication. Not even when in February or March when I came, they should've mentioned to me that your membership is expiring. You're going to lose a lot of business over this. The lady in the front said that there was an email that was sent in February. I checked, and there was no emails that I received, nevertheless it's overpriced and the front desk is not nice. Hairstylist are hit or miss even when you put in request they don't abide by your request. I will never use dry bar again because of this experience. read more

JASMINE!! She is the absolute best. She did a spectacular blowout on me. Thank you so much again!!

This is my third time coming to the drybar in Pasadena. The two previous times I've been here, I was seen right away (at the time I booked my appointment). Today, I waited for over 15 minutes past when I had scheduled my appointment, and when I asked the woman at the front for some coffee, she continued to sit for 10+ minutes at the computer, not getting my coffee. I am frustrated as I scheduled an appointment to make sure I could get my hair done on time, and it was not done in the time I needed it. read more

First time trying Drybar today before a wedding, I would say it's nice and convenient but the style is something I would do at home. This might only be beneficial if you have very curly hair and can't style it yourself, otherwise I'd say save the money and do it yourself at home. The salon is very very hot ( all the blow dryers and hot irons) it's uncomfortable hot and I started to sweat which doesn't help my frizz. read more

This location is horrible, I came in to buy a product and the women working just looked Straight at me but didn't not smile or greeted me as I Was walking in. I proceeded to look at the products and was ignored the entire time. When I went to pay she was not friendly at all didn't even offer to put my product in a bag I had to ask her for one . I have been going and using Dry Bar products for many years. And had never had a bad experience like I did in this location. I will definitely not go back read more

I went to this location 5-6 times and each time they were at least 20 minutes behind at some point I had to wait 35 minutes and guess what , I didn't complain ones, I saw they were pretty busy. A day ago I had to cancel my appointment and just saw they charged me a cancelation fee with the card they didn't have on file , so they just added my card on file without even asking my permission to do so. When it comes to hair dressers there it's 50/50 chance you get a stylist that does her job well , and other times it's just not worth the pay. This whole experience left a very bad aftertaste . Most likely will be canceling membership altogether. read more

This was my first time getting a blow out. I had a big event during the day and I didn't want to have to add doing my own hair to the long list of responsibilities I had, so i thought I'd give it a try. I took my daughter as well and she had the shirley temple blow out done. First, the location is a little hard to find. Not great parking options as the lot right next to it is $2 for every 15 minutes or something like that? I took my chances at the 20 minute spot right in front and got away with it, but I don't recommend doing that!! Then you have to go between a bunch of buildings to find it, and the waze or Google maps doesn't do a good job showing you exactly where it is. We finally got in, and there was no one at the desk. I had also called because we were going to be late and wanted to let them know, and no one picked up. When someone finally came to the desk, I was nervous they wouldn't have enough people to do our hair and then we'd have to leave because we were on a tight schedule. But, luckily, they had more spots in the back and we're happy to still see us even though we were late. She did tell me she didn't see my daughter's appointment and that they "could just curl her hair," which was wrong and I showed her the reservation and then she didn't say anything and just let us back there. It was a little odd. Overall, the experience wasn't as glamorous as I thought it would be. Mostly I was uncomfortable from the start in the basin getting my hair washed (it was the wrong height and my neck was laying weird, but it didn't seem like there was a way around that). Then the blow out itself was mostly me fighting the brush yanking me here and there. It was quite aggressive and rough, and even though I could handle it, I have had my hair curled with a low dryer and round brush before in a way that didn't feel like so much pulling and yanking. The woman I had was decently nice and I don't think there was anything specifically wrong, maybe that's how they learn how to do it, or how they do it at dry bar. I don't know. But I definitely imagined it being a little more "enjoyable." What I will say is my hair was very curly at the end, more than I wanted, so we brushed it out and it was perfect 1.5-2 hours later. Exactly what I wanted. So I can't complain about the end result. My daughter said she loved her experience, and I wonder if they are more gentle with kids or maybe it's just a matter of who you get. I am not set in getting this done again, maybe if I have a big event and am tight on time. But I am capable of curling my hair pretty nicely, so if I have the time, I think I'd skip the tugging and extra cost and do it myself at home. read more

bought pre-service. special now they stay it has expired. requesting a refund as tyeybdont have a customer service phone number.

I requested a bow dry with beach waves. With a smooth finish rinse. I am sorry that I have to leave such a bad review but I was not at all satisfied with my finished results. She didn't know how to blow dry my hair with the round brush. She didn't do a good job smoothing out my hair with the flat iron. And she didn't know how to used the flat iron to make beach waves. I had to ask for a beverage! When she brought it the glass was wet with water dripping on the outside. Wow I was expecting so much more from this location. I've been to two other locations in California and they've been 100% better. My tech was Camille. She needs more one on one training. Oh by the way, I had to do my hair when I got home and got a closer look at it. Nothing was done right. Her shampooing, the blow out and the waves. read more

This is my second time at this location and though my experience with I believe her name was Larissa was good, I was kinda tossed around. I started with some else washing my hair and then another person took me to a chair and then that's when Larissa came to do my blow out. My appointment was at 2:15 and I wasn't seen til about 2:45. Im sure there was some sort of back up as this location is always busy, but just wished they were on time. I was late to my party. read more

I had such a great experience at Drybar thanks to Julie and Lisa. They both went above and beyond -- staying late to make sure my hair looked perfect. I really appreciated not just the care they took with my hair, but also how kind and considerate they were throughout the entire appointment. read more

Alright, I'm here to update my review from a few years back. Previously dream artist was Alicia who is longer at the drybar but I did meet someone new and I was deciding on whether or not I should gatekeep this amazing stylist or tell all my yelpies so they can also have the dreamiest blow out. I mean we all want bouncy blowouts and let me tell ya, kassandra is incredible! She's so sweet, great conversation and very good with hair. I have thick, long hair and she knocked it out of the park. My hair looks so shiny, and bouncy, and has great volume! So impressed, I might just get the Drybar membership just to get my blow outs from her again! Love love love! Kassandra from Drybar Pasadena don't forget me!!! DRYBAR Note: They were out of heat protectant when I came! Which would be the one product I would not want to be out of! Heat protectant is super important and I was even willing to buy it so she could put some in my hair, but they didn't have any!!! Please please always have extra stock of Hot Toddy / heat protectant! read more

Very pleased with the service and my hair has the best volume it's ever had all thanks to Sophia. She was so sweet and did such a good job

I asked for a blow out. No styling. Picture the simplest blowout one could ask for. This is what I got. Hot tools were brought out against my requests. This location is a front for something. There's no way people are paying for this. Awful quality read more

Drybar - Pasadena - My blow out - Hair Stylists Near Me - Pasadena, California

I have been many times to this Drybar with my mom who lives down here, but today I went and had *the best* stylist I've ever had at any Drybar (and I've been to like four of them). Huge thank you to Camille! I recently had a baby and my hair has been a literal hot mess ever since. Tomorrow I have a conference and my hair was unbelievably tangled. I couldn't handle it and my mom booked me with Camille. She took the tangles out in a way that didn't hurt- she was careful and kind. :) She works weekends - request her! My mom will be doing so in the future too!! read more

I walked in with no expectations, but I was pretty disappointed. First of all customer service, horrible. The girl that greeted me, just didn't seem to have much care for her customers. But she ended up being the one doing my hair. I was told the service would be 45 minutes, definitely was going to take longer than 45 minutes so I didn't even get the service I really wanted. I wanted to have my hair curled with a curling iron but it was already 50 minutes in with the blowout so I told her let's just leave it at that. $49 not worth it read more

Drybar - Pasadena - Hair Stylists Near Me - Pasadena, California

I have been going to Drybar for a number of years since they opened this location in Pasadena. Unfortunately, it has seemed to have gone downhill in the past two to three years. One of the girls at the front desk was helpful. I had not been to drybar in a couple years because of my not so great experience, but I thought I'd give it another try, perhaps they were having an off day? When I arrived I saw that I got the same stylist from last time!!!! Who couldn't do my hair! Once again, she styled it terribly. She didn't come close to what I asked for. The back room where I was taken was dirty and her station was full of someone else's hair. I was in a hurry and didn't have time to discuss the styling. I ran out of there quickly and had to redo my hair for my event. Since raising the prices I did NOT get the experience nor the blowout I was hoping for. Very disappointing. read more

They took me in last minute which was great. The guy receptionist was amazing at fitting me in. The stylist was nice but she was REALLY rough with my hair and head. She kept burning my scalp, and pushing my head like she was angry. And the way she brushed through my hair was pretty wild. I just wanted it to end. Wouldn't go back to the same person, just because my hair and head felt dry and raw after that read more

The email I sent to Drybar!!! Beware!!! No call no reply sent to me!! I just sent my 12yo daughter for her 3rd blowout at Drybar. I am a hairstylist and would rather her have the "real" salon experience blowout. This is the 3rd and last time she will ever go. The first time I noticed a lot of damage but thought I'd give the stylist the benefit of the doubt. The second time, I assumed the stylist wasn't experienced and watched her right at the end burn several sections of my daughter's hair along with the burning hair smell and heavy smoke. I decided not to complain because I have empathy for stylists and didn't want to get her in trouble. This last time, her dad took her but I made sure to call first and ask for a gentle stylist who understood young clients and their hair/hair health and texture. This time my daughert's hair (who I just finished spending months on giving her weekly cuts to fix the last drybar frying) was completely fried all over and her already too short hair is ruined. I am so upset about this and your terribly trained staff and stylists. This is unacceptable. I will never bring her to any other Drybar and will warn others of this experience. Hair is somewhat fragile and different hair textures handle heat differently. I think the stylists only care about making it look okay when the client leaves and have no Tru understanding of hair health and its heat tolerance. This is a completely trash "service", like paying someone to take a year of health and growth away from your hair. I will be posting this as a review if no resolution is offered. I think the public deserve to know what to expect but I also believe in businesses being allowed to make up for an issue(s) read more