1. Driveway On-Site Storage

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Chula Vista, CA

Driveway On-Site Storage

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Extra Space Storage - Beauty Image

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We used this storage location while our home was under construction and remodeled. We thought we'd…read moreonly use the unit for 6 months but ended up there for 15 months. The only issue was the price doubled, but with the cost of space in SD it's to be expected. Erica was great at move-in and move-out. She has a tough job dealing with all the messes left by people, so inconsiderate. Even with all she deals with, she is helpful, friendly, and goes above and beyond to care for her customers. We appreciate you. We felt our stuff was safe and free of rodents. There were no droppings or issues with the boxes we've unpacked since moving back home. We had a great location, and it was always clean when we went in to grab something we couldn't live without or put something we bought. Overall, this was an easy experience, and I recommend this location as clean and safe. Thank you, Erica.

To whom it may concern, Let me start from the get-go! I…read morerented a 10X10 from this place a few months back I was told My rate would go up a little maybe a couple of times in a year then it 'wouldn't go up from there, well that wasn't true it's gone up 3 times in less than a year. That wasn't the problem with me the problem was when I got a random call on a Saturday morning from Cesi an employee. Let me tell you exactly what happened grab some popcorn cause this is good. So Cesi called me and asked 'Hi Is this Jonathan I say Yes hi, she said have you been to your unit lately? I say no it's been a while at least maybe a couple of months She says ok because the unit is 'open I say what? She said yes! It wasn't you? I say no! She says well it's open and it looks like there's a red machine outside of it is that yours? I say yes that's my welder she says ok well it looks like it's been broken into. I say what! she says yes. I need to know if I can have your permission to drill the lock. I say what? She says yes I need your permission to drill the lock and fix the door, right now I'll send you an e-mail and you can electronically sign it, so we can drill the lock I say Ok, not thinking right at that moment. Then I asked hey wait a minute what if I'm missing stuff what did they take anything? can you check the cameras her response was oooh nooo that's going to take HOURS! What! She says yes oh and you have to make a police report. At this point in My mind, I'm like hhm.. you know what let me come over I'm only 30 minutes away. She says ok, and hangs up on me. I was like no way! So I called my girlfriend briefly explained what was going on and asked her to meet me there with the key. We show up and I say Hi are you Cesi? She says yes, Hi I say I'm Jonathan she says Oh yeah what did you have in there because the system says you only have toats in there? I say yes the toats have stuff in them. She says O well it says you only have toats in there. I say can we go to the unit she says yeah! We get there and the bottom right of the door is completely ripped out of its track making a small crawl hole at this point I look right at Cesi and Ask ' Do customers normally do this? She says what? I said break the door like this, Why would you ask me if it was me that did this? She said no I didn't ask you that I said yes you did then I said why wouldn't you ask me to file a police report? She said let me get my coworker who I don't even know his name he came over and said what's the problem I said nothing I'm trying to figure out what I need to do. He said it's a process you have to file a police report I said ok why wouldn't you guys tell me this from the beginning, he said it's up to you I said you mean to tell me that I have to make the police report and you don't? He says we already called the cops and made a police report, Now YOU HAVE TO MAKE A POLICE REPORT! I say that's gonna take hours it's Saturday this isn't an emergency he says well what do you want me to do? I say nothing man he says screaming at me LISTEN TO ME YOU FENING AHOLE I WORK AT NATIONAL CITY IT HAPPENS ALL TIME OUT THERE I'M TELLING YOU THE PROCESS. I say oh so you're used to this then he gets even more mad gets inches from my face and says screaming off the top of his lungs LISTEN! I look right into his eyes and say 'I'M LISTENING . Again Screaming at ME YOU DON'T COME HERE AND CAUSE A SEEN YOU DONT UNDERSTANT I EFFING HATE! THIS JOB!! At this point, my girlfriend gets in between us and says hey calm down. He says you need to figure out if you're missing any shit! And figure out what you're gonna do with your shit! I say REALLY! At this point, I tell my girlfriend Let go! We're leaving the whole way out this guy is Screaming! at the top of his lungs saying how he hates this job! And I needed to be careful. So we leave and from a block away I call the police, Dispatch asks me what happened I tell her all that's going on then I say ' They said they already made a police report and now I have to make one she says ok whats the storage aging I tell he its the Extra Space Storage 3085 Del Sol Blvd, San Diego, CA 92154 she says and they said that already made the bake in the report I said that what they told me. She says no there's no report of any break-ins from that place at all for today hmm. I say I'm sorry that's what they told me. She says ok we'll get an Officer out to you asap! I kid you not all I did was drive back to the storage a block away and the officer was already pulling up! WOW! 2 minutes they were there. I told the office what was going on we went in there and the door was already fixed with a new lock my girlfriend had unlocked it when we left so they were able to fix it and set a new lock in the time we were gone. the officer asked me if anything was missing I said I don't know I haven't checked he says ok I'm gonna give you an incident number and if you later find missing stuff call us. a week later I get another increase! There's more.

Driveway On-Site Storage - selfstorage - Updated October 2026

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