I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

William H. Is a very kind, transparent salesman. He listened to all my needs and concerns. I got…read moreabout everything I wanted. A man that truly wants to make sure you are confident and satisfied with your product.

I am writing this review to document an extremely unprofessional and misleading experience with…read moreCable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather's legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were "ready to buy." Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: * 2024 GMC Sierra 2500 Denali ($10,000 down) * 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500's heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the "wrong" extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike ("Big Mike") agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company's page -- an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

STILL CAN'T BELIEVE IT! The car dealer would not buy back my…read more2014 iQ (Toyota Scion brand) saying it was too old. But CARMAX didn't flinch when providing an online offer so I took it in, expecting they would lowball it, which they did: by 1/3. However, some inconsistencies were reported by the agency, reflecting odometer tampering, battery & tires purchase dates, that were bringing down the price. Jose, at the Independence store gave me a number to call and see if the agency could match the information could explain so it could be updated before COB. Agency said it would take 3 hours, already 2:30, so it would be close. Long story short, the agency came through (I didn't have to spend the night in the store, as I had decided to stay until the items were updated). The final check was just what I was quoted on the CARMAX site. I knew what my car's value was. It was PERFECT and the store could set it out on the lot without touching up anything! EVERYONE, whether selling outright, or trading, should read carefully the details on the printed estimate that can bring a car's price down several thousand dollars. I ended up walking out with a check a few hundred less than the original online offer. Hats off to employees, Jose (shop), and Tiffany & Janelle, (office) who assisted me with my mobility issues and got me out of there fast. Thanks, Indep Valley View.

Worked with Rocky. Fantastic guy, friendly, helped us quickly overview a few options we liked. Got…read moreus into a new car, no pressure, no hassle. Hoping to have good luck with the car. But ease of transaction, coming from someone who hates the dealership run around, by far and away easiest I've had buying a car. Thank you for your assistance and look forward to doing future business.

I was quoted $1500 at Firestone to fix an issue that I believed they mis-diagnosed. I took it to…read moremetro Ford, they confirmed my feeling. They fixed the appropriate part for $438 and got it done before the weekend even though I dropped it off Friday morning with no appointment. The service staff was also very helpful and professional.

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

This business just underwent new management back in April, and I've noticed a complete 180 (in a…read moregood way!) from the way the business used to be ran. The new owners are very polite, and go out of their way to try and make every financial situation work in terms of being financed. I was worried coming in that my credit score was too low to be approved, but with my down payment and my trade they were able to play with the numbers and make it work! I just wanted to say thank you for getting me into a nicer vehicle than anyone else would have been able to get me into. I will definitely refer all my friends to Noland Road Auto Credit. Plus, they offer a $300 referral award for anyone you refer that purchases a vehicle! I've never heard of that anywhere else!

My experience with this establishment was first not great due to not explaining are insurance to us…read morein a helpful manner. Then on the next day there unprofessionalness show by making me come back just be told that it wasnt going to be covered on my insurance even before a proper inspection. Finally being told it was still not covered and when I asked if there anyway I could contact general motor directly they seem to look bewildered as if they themselves had no connection with them.

Thank you Hannah for great customer service and a fun test drive experience!! I really impressed…read morewith your honesty and ability to relate and understand my needs! I also appreciate your welcome when we first arrived! Can't wait to see you in a month or so when I pick up my new car!

Had a really nice experience buying here today. Mike Gard was upfront and honest. Financing was…read morestraight forward. Very little upselling... I was impressed how they asked me what was important to me in my new car... unfortunately they didn't have a car in their inventory that hit each of my "wants". To my surprise, they found one close and delivered. Great place to do business.

Fraudulent activity alert! They sold me a vehicle with a clean title that turned out to be an…read moreundisclosed TOTAL LOSS SALVAGE vehicle.

My wife and I were looking for a used car (she just moved from california), and we had a 4000.00…read morebudget. We stopped in at Premier, and they had lots of deals within out budget. We test drove a Toyota Avalon, and my wife loved it. There were 2 issues. Engine light was on for lean fuel, and the brake caliper was seized. They wrote in the contract. that they would fix those two issues. We paid 2900 (+149 fee). 2900 was the higher end of the NADA (for a vehicle that was in good condition). We got the car back. Brake was "fixed" and the engine light was off. We were told the issues were fixed. As soon as we pulled out, the engine light came back on. We brought it back. They fixed it a second time. I went and picked it up. And again, the engine light came on. This time I took it to my mechanic. He said it didnt look like anyone fixed anything. The engine light was being turned off AND the brake caliper that was installed was leaking brake fluid. It was not correctly installed. I took it BACK to the dealership a third time. They said it would be fixed. Well, I got it back and was told they put in 2 new 02 sensors... guess what... the engine light came back on...for the same reason... It was not fixed. The problem i have, they wrote in the paperwork that these issues WOULD be fixed. I paid for a car in good condition, and now I am going to have to pay to fix an issue that I was promised would be fixed. I understand older cars have issues, but these were addressed before I handed cash, and was guaranteed they would be fixed. So buyer beware. Their shop apparently doesnt know what they are doing, and I was promised three different times that the issues were fixed, and just because they write in a legally binding contract, they will do something, doesnt mean they will. I wonder what would have happened if I didnt uphold MY end of the contract?

My husband and I bought a family vehicle from them about 3 weeks ago. The sales guy was nice and…read morenot pushy at all, which was nice. However, there was an oil leak and the tail lights didn't work so we made the deal with them that we would buy it but the oil leaks and the tail lights needed to be fixed. Took the Denali back to them a couple days later to have the leaks and lights fixed, got it back and the leak wasn't fixed nor were the tail lights. So we had to send it back again and the leaks were fixed this time along with most of the tail lights, we are still missing a back up light and now our check engine light is on and the code is for low oil pressure and their mechanic destroyed the transmission pan. My husband called them Thursday and they said they would call back. He called on Friday and was told they would call him back again, we heard nothing back and so we called again on Monday they again said they would get back with us. Heard nothing again. We will not take the Denali back there to get fixed nor do I or will I recommend this place. It's a good thing my husband is very smart and knows what to look for or else we would have been screwed even worse.

7/22/2021 I was in…read morethe market of finding an SUV with 3rd row seating. I googled used car lots near my location and their car lot was the first on the list. I went there and they had several vehicles that fit what I was looking for. One of their salespeople, Ms. Michele, approached me on the lot. She introduced herself and asked what kind of vehicle I was looking for. She directed me to several SUV's and told me if I needed further assistance to let her know. She allowed me to walk around on my own without following me asking questions as I looked in each vehicle which was a plus because I like to shop first and decide before having a lot of questions thrown at me. Unlike the larger car lots, what I loved about trying to make a decision on a vehicle is that she didn't follow me all over the car lot. I let her know which vehicle's that I wanted to test drive and then I decided on which one I wanted to purchase. I made a couple of request that I wanted to be done to the vehicle that I was interested in and she approved it just for the asking with no problem! I was really surprised and shocked! Who puts brand new tires on an older used vehicle just for the asking? ROYAL AUTO CREDIT!!!! Royal Auto Credit is the best kept secret on 40 HWY!!!! I've bought several used vehicles but I had never heard of them but trust me, if someone ever ask me where they can get a good, dependable, reasonable, reliable vehicle at, I will always recommend them to Royal Auto Credit. Getting finance was a breeze, nonthing stressful at all! I went in looking to trade my SUV but the financing was so awesome and made purchasing even more affordable that I not only drove off their lot with a new vehicle but was able to keep mines as well! Ms. Michele was very friendly, polite, knowledgeable and professional. I love my new vehicle! I drove away with a fully loaded Nissan Pathfinder!!! I love my truck! Thank you Ms. Michele and the entire Royal Auto Credit Family!!! You are truly HEAVEN SENT!!! Signed-Another Satisfied Customer! Deborah G.

Buyer beware! Avoid dealership at all cost. Worked with the sales guy multiple times and asked…read morenumerous questions about the condition of the vehicle and the codes that we were generating from the ecu. I'm a professional buyer of cars and this establishment gets over on clients by rigging their vehicles to be operational only for the buyer to find out later by a professional mechanic that it has been rigged. Mechanic says "I don't know why they just didn't replace it the correct way, the first time. It would have saved them the reputation and customer's bad experience." Honesty goes a long way. It also yields repeat business. But this place will be getting a D rating from me.