Dejai was great! Efficient, helpful and was happy to work with my schedule. Ill be going back to…read moreAce because of her!

I booked my rental through Priceline and paid $337.98 upfront for a reservation that clearly stated…read moreunlimited miles and all taxes and fees included. When I arrived at Ace Car Rental, they told me my voucher was only worth $301.72, even though that's not what I paid. I did choose to add the prepaid fuel option and the fast-track service, so I expected those charges. However, the representative also tried to sell me insurance. I explained that I already have my own auto insurance and that my credit card provides rental car coverage. He then told me it was a state requirement to purchase their insurance. Since he made it sound mandatory, I reluctantly agreed. After researching it afterward, I found out that it is not a state requirement. I feel I was misled into buying coverage I didn't need. On top of that, I reserved a full-size sedan but was given a crossover instead. To make matters worse, I was charged additional airport fees, taxes, and other charges despite my Priceline reservation stating that all taxes and fees were included. Priceline says they sent Ace the full amount I paid, while Ace claims they didn't receive it. I don't know who's telling the truth, but I shouldn't have to pay the price for that disagreement. I chose Priceline because I expected they partnered with reputable rental companies. After this experience and reading so many similar reviews, it seems these kinds of issues happen far too often. I've rented from many different car rental companies over the years, and I've never had an experience like this. Between the misleading insurance claim, the unexpected extra charges, and not receiving the vehicle I reserved, this was by far the worst rental experience I've had. Be warned--you may end up paying much more than the advertised price. I've contacted both Priceline and Ace multiple times trying to get this resolved, and all I've gotten is the runaround. Each company points the finger at the other instead of taking responsibility or providing a clear explanation. As the customer, it's incredibly frustrating to be stuck in the middle with no resolution.

Reserved Sixt rental at Denver International Airport for a Saturday 1pm pickup…read more It was super easy to catch the shuttle from the terminal to the rental car hub. Only issue with the shuttle is that the AC was not working and it was a heat wave in Denver, hi 90's We were dropped off at the rental car reservation hub. Those with the QR code could get their keys at the outdoor window. The representatives were having issues with car availability, they said it was due to customers not returning their cars on time. There was zero shade at the outdoor window, so that was pretty uncomfortable for the customers waiting in line in the extreme heat. I waited outside in line for almost 30 minutes waiting for a vehicle. Once I received the keys to a vehicle I was told where to walk to to find my vehicle. The car was great, the checkout process was super easy and digital. When I return my car, that process was also super easy. You just pull up and an attendant takes the keys and checks it in. Then you just jump on the shuttle back to the airport. Easy breezy. Overall it was a good rental experience and I would rent from Sixt again. I just won't stand outside in the heat.

Worst Car Rental agency ever! They tried to over bill and…read moreover charge me several times. They changed my reservation and then charged me an extra $1,400. They said they canceled my previous reservation and then charged me for that one also. They are the absolute worst ever...

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

There's a reason it's rare to see an airport rental car service rated above one or two stars.. i've…read morebeen in the same boat usually airport. Rent-A-Car places are miserable experiences. I am glad to say this is that rare exception, Fabulous service, fabulous people, and everything worked like a charm. It's obvious that customer service is a top priority, and the entire process was incredibly easy, from picking up the car to returning it. They even checked in along the way to make sure everything was going well. It's very obvious everyone here is trained precisely to give great customer service with a smile not one person had a bad attitude What a great experience from start to finish. Keep up the fantastic work!

Warning: Take very good photos of any dings or dents and be sure to be very clear about the…read moreinsurance you have. During a recent visit -- and, importantly, this was days after major June storms had come through the area -- we rented a vehicle that had minor dents in the hood. It was raining slightly the night of the rental, so we couldn't see any issues clearly with a very wet vehicle. The remaining days were sunny, with perfect weather and we had no issues whatsoever with the vehicle. Upon return, an associated walked up to the car and begin evaluating damage without any acknowledgement. Then she claimed there was new hail damage and I needed to fill out an incident report. I indicated that there was no hail whatsoever during the sunny days of travel and, furthermore, I had coverage for damage and didn't need to fill out an incident report. She pressed the issue and got assertive in the process. I refused to sign and asked to speak with someone else given her lack of professionalism and clear lack of knowledge about the company's own policies. I explained the same to the manager who took the time to actually look up my record to see that I, indeed, had full coverage, did not need to fill out any incident report and was clear to go. Thankful for him, but highly disappointed in the experience with the earlier agent. So, yes, get the coverage. Know the policies. Take the photos for evidence.

I'm in Colorado on a little Vacation !!…read more So we rented a Toyota Grand Highlander !! The Check Out Procedure is Quite thorough!! The Vehicle was a little dirty!!! It did have a Black interior which is hard to keep clean !!! Customer service is a little lacking!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hands Strong!!! Number 34 out of the Top 50 list of the most Prolific Yelp Elites of 2025 !!!

This was a gold standard visit for me. I'm an Avis Preferred member. We got on the airport…read moreshuttle to the Avis. Less than five minutes later I was leaving the parking lot with a vehicle. Shuttle dropped me off at the Preferred counter. I gave the attendant my rewards number and she upgraded me to a 2026 Subaru Outback with five miles on it. The car still smelled new. They could have taken some writing off the window but I'll deal with it. I returned the car at a different location and that was an equal breeze. I hope all of my car rental experiences are this easy with a great vehicle.

I just had a genuinely delightful experience with Routes (Denver airport) and I feel compelled to…read moreshare since all I've seen everywhere else is pure misery. Yes, if you want to decline their collision waiver, you need to provide proof of sufficient coverage from your personal insurance policy (which, tbh, seems kind of reasonable). I had my declarations section printed and ready to go, and they accepted it without a problem. They politely asked if I wanted to purchase and toll package or a fuel package and I politely declined both of them. I was in and out within 10 minutes. I reserved a Corolla "or similar" and I was thrilled that they had prepared a Nissan Kicks for me with only 4k miles which gave us extra room that I didn't anticipate. The car was absolutely sufficient on our trip and the return process was quick and painless. Obviously I'm not saying denying everyone else's terrible experiences, but you all had me worried sick before our trip and it was totally fine. The end result is that I got to rent a car for, like, 60% of the cost of pretty much every other option.

Same crappy experience as so many others. Wish I would have seen these reviews beforehand…read more I will NEVER rent from Routes again. I booked and paid for a 6-day car rental through Priceline because Routes had the very best prices. Just know that, that is NOT the ultimate final price you will pay. If it seems too good to be true, it probably is. After a long tiring flight and then a long shuttle ride out to Routes, the last thing I wanted to do was haggle over the price they were quoting at the counter... which was more than double what I'd already paid. The employee was shady and tried to charge for all kinds of fees that he didn't or barely explained. He knocked off a little after I questioned the insurance, but in the end I still paid more than double what I was expecting.

I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

1-Star Review -- Buyer Beware Avoid NÜ Car Rentals at the…read moreoff-site Denver International Airport location. I prepaid through Priceline, declined the additional insurance and add-ons, yet was later charged an unexpected $244.72. Read every line before signing and verify all charges. I'm sharing this to help prevent other travelers from having the same experience. Buyer beware--choose another rental company.

This was a cluster…read more Waited a while for their busses (not their fault, just busy) to get out to the actual place to rent the car. When I arrived, I can only describe it in what felt like some kind of lifeboat situation. The little shack with rental counters couldn't be seen because there was a mob of stressed people wondering where to go and what to do. A MASSIVE line. Fortunately, I have a deal with them to just grab my car and skip the counter.. I think? I hope? I don't really know. I was supposed to look for a video board with my name on it, but it basically just said HDMI and was a glitching black screen. I walked around to see where my car was, and it was no where to be found. There were probably 50 people waiting for their car, and maybe 7 in reserve? So I went to one that sort of looked like what I rented, if I squint, and just took it. Went to check out, told the dude I sure hope I'm doing this right, and apparently it was all good! Ditto to drop off, the guy telling us where to park was like "sorry y'all this is a shitshow today!" We dropped it and that was the end of it. Again, hope it works out, I think it did? But yeah. Part of it is because Denver Airport is always busy and you need a car for the city or mountains. But I think Hertz should step it up a bit here. I'll rent from them again because I have the tier that makes it more convenient, but wouldn't consider it otherwise.

I think they have to say five to twenty minutes. Its an hour wait AFTER you are done at the counter…read moreuntil you get in your vehicle. and there were only a few other customers there. Then it took another half an hour to get out the lot gate. They need a better way. Plus, why have an exit gate? I have not seen that at any rental place EVER. I booked through aaa. To my surprise, this means none of the info was there. I had to coordinate and call aaa. So that was 17hold minutes at the counter I will never get back. Last, the aaa third party insurance is not "recognized" at Hertz. So my $77 aaa car insurance package done via Allyz meant nada. I had to pay $500 IN ADDITION to the car rental charge. Refund "expected" 5 days after my trip is over. Never again

Insanely long line here with only about half of the kiosks staffed…read more But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though.

Don't. 1) they are so busy that they don't check your car in and you get late charges even when you…read moredrop it off. 2) they are so busy that when you don't pick up your car they charge you and still rent the car out to someone else. I've had to do chargebacks twice on this company. Do not rent form this company.

Pros: short wait lines. they had our car we ordered. A midsize all-wheel-drive SUV. Lots of newer…read morecars to choose from. Cons: this company does not carry Subaru. But we got a Jeep so we hope that's gonna be good enough for mountain driving.

Kind of a rough day at national car rental after we flew into town for the weekend. They had…read moreminimal cars on the lot so it was very hard to find one that would fit our family. The only bright spot was Garfield at the exit window. He was very friendly and made the checkout process great. Great personality, funny and kind!