Dejai, Is absolutely a keeper, wonderful experience. She is…read morecustomer service oriented!!!

Abdou is professional. Had nice experience with him…read more He explained in detail the benefits.

It's always amazing to see everyone who is disgruntled by an experience with a businesss…read more Unfortunately, folks that have good experiences don't leave their feedback but they probably use that place again. So our experience with SIXT has been great for the times we have used them (CA, AZ, CO). From the free upgrades to the wonderful folks we have met. CO is no exception. The folks were so friendly. Even with the bit of snafu we had with our reservation not showing in the system everyone was still focused on great customer service. And from someone who comes from a CS background I am always paying attention to the service. So for the folks who want to b$$$ and moan and write their reviews, I challenge you to write about the wonderful CS experiences you have as well.

Tried to rent a car here without a reservation and was told most of their models were sold out…read more(Late Friday morning). They tried to rent me a car for nearly $300 for one day (which didn't even include any fuel or protection options). The one plus is that it that it was easy to get a shuttle to get here and no wait at the counter. 2026 #32

Great experience with Alamo at Denver International Airport…read more I booked a midsize AWD SUV in advance and used Alamo's Skip the Counter option, which made pickup very easy. After taking the shuttle to the rental facility, an employee checked my confirmation and directed me straight to the vehicle selection area. My phone wouldn't connect properly to the midsize SUV I had selected, so Larry kindly provided a complimentary upgrade to a 2026 Chevrolet Equinox AWD at no additional cost. The vehicle was clean, in excellent condition, had low mileage, and delivered impressive fuel economy throughout my 7-day trip. The AWD came in handy during a sudden mountain rainstorm and while driving the scenic Old Fall River Road in Rocky Mountain National Park. The vehicle performed flawlessly. While summer pricing was higher than off-season rates, my research showed AWD SUVs are in high demand in Colorado during peak travel season, so the pricing seemed consistent with market demand. Returning the vehicle was quick and straightforward, with clear signage and a friendly attendant. Overall, another smooth rental experience with Alamo. I've rented from them in several states and have consistently received great service and reliable vehicles. Highly recommended.

This is a tough one. Everything went great until we left Alamo. The final check point too so long…read more But all else went perfectly and I will give it 3 stars. All together...it was OK. The counter person was very friendly and easy to talk with. I have attempted to find the name of the person who helped us, but I can't locate it. It was 7/8...11:37. Far left person was great. We rented the car for 5 days, and the Camry rode perfectlty. Thank You Costco for assisting me on this trip.

Sophia went above and beyond, big fan! I've never had a more delightful experience with someone in…read morecar sales. 10/10 would always recommend (flowers are the stars of the earth)!!

The customer service was great and so were the prices!! The lines were long, but moved efficiently…read more Everyone I was helped by was thorough and kind. If I'd make any changes or suggestions, it would only be a bit more guidance in the drop off at a different location. I expected the booths in springs to be open late and was left a little puzzled. After some digging I figured it out just fine though! They abide by state laws, while also not being too terribly greedy. I walked over after a bad experience with the competition next door, and was surprised at how easy it was for a walk in / same day rental! I ended up saving money in the long run with them too. Awesome team over in Denver and COS! Definitely earned my loyalty for the next time I need a rental.

This was a gold standard visit for me. I'm an Avis Preferred member. We got on the airport…read moreshuttle to the Avis. Less than five minutes later I was leaving the parking lot with a vehicle. Shuttle dropped me off at the Preferred counter. I gave the attendant my rewards number and she upgraded me to a 2026 Subaru Outback with five miles on it. The car still smelled new. They could have taken some writing off the window but I'll deal with it. I returned the car at a different location and that was an equal breeze. I hope all of my car rental experiences are this easy with a great vehicle.

To be fair, we went through the value Rent-A-Car site that was a link from Southwest Airlines. But…read morewe were happy to see that it's all basically one place and we were able to use the Avis facilities. Nice cars and the line was not too long. All in all we are happy with the experience even though we would've liked a cooler car... Lol.

Routes is fine and the prices are pretty good IF: you don't fall for their attempts to get you to…read moreupgrade, or get you to buy their insurance. Our insurance policy covers rentals so we have no need to do that. I didn't have our insurance policy number with me when I got to their office however, so I had to call my agent. Don't make that mistake. I was thankful it was during office hours! My husband and I laughed later about the car rental agent who tried to talk me into a bigger vehicle. She didn't think the Nissan we rented was big enough for 2. It was actually big enough for 5. We were allowed to extend our rentals longer, with no problem. After we extended it, our relatives were visiting offered us the use of their car so Routes gave us a full refund for the days we didn't use when we returned it early. So we did appreciate the flexibility

Do not Rent a car from Routes Car Rental at DENVER INTERNATIONAL!…read more When I received the contract at the rental desk, it said 1/2 tank of gas and 14910 miles. The person at the desk said to bring it back at 1/2 tank. Ok, no problem. When I got to the vehicle, the gas gauge read below a quarter of a tank. The odometer read 15057. I took a photo of the dash noting the gauge and mileage. I went to the check out gate, the attendant took photos as well of the dash and noted,"Wow, only 69 miles worth of gas in the tank" (as also indicated in the dash) "There's a gas station just down the road." She said no worries, we'll note the discrepancy for when you return the vehicle. I finished my trip, returned the car with just a bit less than 1/2 of a tank and left. About an hour later I got my invoice via email and they charged me a fuel charge because I brought it back with less gas than I started with. I replied to the email with the pictures I took of the dash and the inspection sheet I filled out indicating that the tank was near empty. I also told them that their gate attendant took pictures and noted the discrepancy for my rental file. They refuse to refund me for the gas they charged me for. These people are corrupt, DO NOT RENT FROM THEM.

Idil is very nice and understanding. I am a General Manager…read moreof a hotel and was very impressed.

I prepaid with Priceline and yet I still came away with extra fees. I told the agent that I only…read morewanted the rental car and waive all the other extra services. Apparently the agent selected CDW. I couldn't tell at the time when I questioned why the overall rate was so high. I went believing what the agent told me as it had to due with the deposit. Now I am waiting for customer service to provide me a refund.... Otherwise: - Shuttle. I appreciate the free shuttle to and from the airport. The shuttle back was interesting as there was no personality and the driver didn't help or talk to the other customers who were strugging with their luggages. - Counter time. We must have came at a very busy time as it took an hour to get to the counter to be serviced. The agent was nice enough...other than charging me for CDW. - Gas stations are near the rental car location, no need to pre-pay for fuel even if you were running really really late to return

This was a cluster…read more Waited a while for their busses (not their fault, just busy) to get out to the actual place to rent the car. When I arrived, I can only describe it in what felt like some kind of lifeboat situation. The little shack with rental counters couldn't be seen because there was a mob of stressed people wondering where to go and what to do. A MASSIVE line. Fortunately, I have a deal with them to just grab my car and skip the counter.. I think? I hope? I don't really know. I was supposed to look for a video board with my name on it, but it basically just said HDMI and was a glitching black screen. I walked around to see where my car was, and it was no where to be found. There were probably 50 people waiting for their car, and maybe 7 in reserve? So I went to one that sort of looked like what I rented, if I squint, and just took it. Went to check out, told the dude I sure hope I'm doing this right, and apparently it was all good! Ditto to drop off, the guy telling us where to park was like "sorry y'all this is a shitshow today!" We dropped it and that was the end of it. Again, hope it works out, I think it did? But yeah. Part of it is because Denver Airport is always busy and you need a car for the city or mountains. But I think Hertz should step it up a bit here. I'll rent from them again because I have the tier that makes it more convenient, but wouldn't consider it otherwise.

Hertz experience was the real disaster more than the airport in remodeling chaos. Every other…read morerental company had buses circling every 15-20 minutes, but we were left waiting for almost an hour. When the bus finally did show up, it was so overcrowded that people were literally at each other's throats. It was basically a free-for-all just to get on. Then, to top it off, I get to the lot as a President's Circle member, expecting the perks that are supposed to come with that. It was noon, the reserved lot was 80% empty, and the "premium" selection was a joke. Just a bunch of random Jeeps and huge RAM pickups ready to haul horses and a handful of base-model Nissan Kicks and Kias. It's just pathetic. You're paying for a top-tier service as seems Economy, Budget and Thrifty are better, but you're getting a bottom-of-the-barrel experience. They aren't even trying anymore.

Insanely long line here with only about half of the kiosks staffed…read more But despite the long wait I feel like the team did a great job on customer service. They gave me a complementary upgrade to a very cool Ford Expedition, and were knowledgeable and friendly throughout the process. I do hope that they can overcome some staffing challenges to keep the line down though.

This was the worst travel experience I've ever had! I was traveling from New Jersey to Colorado for…read morea short trip. I landed at midnight and waited 45 minutes to get picked up from the bus to the rental car place. Then, I had to wait in line for about another hour. Finally, I got to the counter, and they told me they were out of cars! At 3:45 am, what else could we do? We ended up renting an expensive car. When we received it, we discovered that it had no battery left. We had to sit at a charging station for an hour. The next day, we had two flat tires! We called to exchange the car, but they still had no cars left. We ended up canceling and going with a different company. However, they charged my card twice. When I went to dispute it, they fought it. What a terrible company! The desk people were horrible. One even quit during the duration of my time waiting in line. He was set up to fail anyway. How do you overbook too many cars for people? It's wild! I will never go with this company again and will be sure to tell my family and friends about this awful experience.

The Denver International Airport location was absolutely fantastic! After experiencing…read moredisappointing customer service at another location, this was such a refreshing change. Jacqueline went above and beyond to make us feel welcome and valued. She was incredibly kind, professional, and genuinely caring, and her positive attitude completely turned our day around. Exceptional customer service like hers is rare and truly deserves recognition. Kindness goes a long way, and Jacqueline made our experience memorable for all the right reasons. Thank you for the outstanding service--we greatly appreciate it!

The check in was easy. We did encounter an engine failure light as we were checking out. We had…read moreto go all the way back around to switch the vehicle. There was a very nice lady who helped get us to the right place. We got an upgrade to the next size SUV and had a great rest of our trip. Returning and getting back to the airport was relatively quick with no wait for a shuttle.