I received full service for my hands (acrylic removal & poly gel added w/designs) and my feet (gel polish removal w/pedi & 2 broken nail repairs), both of which was overpriced for the services rendered.
Upon entry, the guy standing at the front desk seemed to be either micromanaging or training the female that was checking in the customers. Needless to say, he was NOT welcoming AT ALL (didn't even make eye contact with customers...rude). Throughout my time there (about 3hrs), he walked around as if he was God's gift to humanity & had a very cocky vibe about himself, but at least the other staff members were very friendly & professional. On to my services - the lady doing my pedicure was very nice but I left with my big toenail looking like it belonged on a man's foot. She built out the nail past the skin on both sides, so much that I had to request that she file it down. The polish part of my pedi, I could have done a better job myself but I did not want to hurt her feelings, so I let her make it. Bless her heart, she was an older staff member & she did her best. My nail tech was SUPER chill & patient but when I showed her the design, she seemed like it wasn't attainable at first but said, "I should be able to do that.", and she made it happen. There was a little trial & error but she executed it well. Now on to the checkout part & unfortunately the part that brought about this review. I get to the counter to check out, and the female in training (or being micromanaged) was there by herself. She gave me the rundown of my services & asked if she could look at my designs. I showed her my hands, and while doing so, in comes Mr. No Personality. She proceeded to calculate my bill, and Mr. No Personality (still not making eye contact) says to me, "Can I see your nails?", so I show him my nails also. He pointed at the computer screen & she types something & he points again at the screen & she types something again. Now she tells me my total, I ask her how do I tip both nail techs & she says whatever I tip, they split. I added an additional $20 to my bill, tap my card & that was it. Or so I thought. A few days later, I checked my account & I noticed an additional charge for $30. I call & inquire about the additional $30 charge (that I did not approve) and Duke (if that's his real name) said "Oh, we tried calling you to tell you we did not charge you enough for the designs you received but you did not answer & because I had to close out all of the transactions for the day, I went ahead & charged you the additional $30." I was SHOOK!!! A business charged MY card without MY PERMISSION for THEIR mistake?!?! Then he instantly got an attitude with me for telling him that his mistake was NOT my fault & he did not receive my permission to charge my card again. He proceeded to rudely tell me "I can refund the $30 charge to your card, but you're still going to pay the $30 for the designs on your nails." I had to tell him, you asked to look at my nails, I showed them to you & if you didn't charge me the correct amount while I was there, THAT IS NOT MY FAULT!!! Again, no business should penalize their customers for the mistake THEY made. He said he would issue me a refund (I have yet to see it) and I thanked him for saying that, then asked his name. He said he isthe manager & his name is Duke.
Well Duke, I was hoping to make Drip Nail Salon my new spot, but thanks to you, your lack of professionalism & cocky attitude, I will not patronize this establishment again. I will drive the extra miles & spend the extra gas and go back to Bellaire. read more