1. Aura Nail & Spa

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Houston, TX

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Aura Nail & Spa

3.3 (8 reviews)
Closed • 9:00 am - 7:00 pm
Updated 1 month ago

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Services - Aura Nail & Spa

Manicure

Manicure and pedicure

Nail fill-in

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4 months ago

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7 months ago

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I used to get waxed at another place and realized that my ingrowns kept coming back. I started to…read morethink that my skin was sensitive to the wax and I needed a more organic way to get waxed .. that's when I found Martha. She has been AMAZING ! she was very knowledgeable in what was happening under my skin and was able to clear all my ingrowns. She has been a blessing for sure! Would never go back to waxing again! Always going to do sugaring from now on. Would HIGHLY recommend her to anyone!

Found this gem the week of my wedding when I was panicking to find somewhere for a Brazilian Wax…read more The nail tech got a little ambitious, so I called to cancel & she agreed to wait. It was a little hard to find but her daughter guided me there on the phone while I was lost. Initially it was a little off putting as I thought they might not be as sanitary because the wax was dark colored. I later found out she doesn't use wax but sugar. This process reduces irritation to the skin & is less painful. In my 35 years of life, I have only been waxed once when I was 19 for a pool party. I vowed never to do it again because of all the pain & skin irritation I experienced afterwards. There was minimal pain & absolutely no skin issues after this procedures. I was in & out in less than 20mins. Highly recommend, especially for avid waxers. ENTER FREELY, they've been Approved:)

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European Wax Center

European Wax Center

4.3(58 reviews)
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Do you want an almost painless Brazilian in 10 min?!?…read more Dariel is your girl!!!! I just tried this location on the heights and even though I got there late (confused with the reservation time) they were able to fit me in the schedule with DARIEL she was kind professional and fast and not only that but she did an amazing job!! Definitely will be my girl from now on!!

After more than 10 years as a European Wax Center customer without incident, my experience at the…read moreSawyer Heights location has left me deeply disappointed. My September 15 appointment was reassigned to another wax specialist without telling me. The "rescheduled" email showed the same date and time, so I texted to ask what had changed. No explanation was provided. I only discovered the switch when another specialist came into the lobby to get me. My issue was with the lack of communication and choice. When I questioned the practice, I felt belittled and dismissed by the manager, who informed me that she was calling the police. I did not use profanity, make threats, or behave aggressively. I left embarrassed, shaking, and in tears. I immediately filed a complaint. The district manager later stated that she had spoken with staff, alleged that I had used profanity--which I strongly dispute--and banned me from this location without speaking with me directly about my account. She offered a gift card based on the remaining value of my prepaid wax pass rather than the monetary refund I requested. I asked for an impartial review, review of any available recordings, and contact with a professional who supervises or supports the district manager. As of October 5, my September 25 follow-up remains unanswered, and I have received no refund. I have now submitted a BBB complaint. An appointment change could have been handled with a simple, honest explanation. Instead, this became a distressing experience followed by a complaint process that left me feeling unheard. Based on how this was handled, I cannot recommend this location.

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