Extremely frustrating experience with Thread Bar's Washington Square location and their handling of…read moreClassPass. I went in person to schedule a lash lift and tint and specifically told the employee I wanted to use my ClassPass credits. When I asked how to book it through ClassPass, she told me, "Don't worry about it. You don't need to book it on there since we made the appointment here." On the day of my appointment, only one hour beforehand, I received a call saying they couldn't honor it because the Washington Square location doesn't use ClassPass. Five minutes later, they called back and said they would accommodate me. I again made it very clear that I wanted to use ClassPass and was willing to go to whichever location accepted it. They specifically told me to go to Washington Square. After my service, I was then told I couldn't use ClassPass because I hadn't booked through the app--even though the same employee who performed my service was the person who originally told me I didn't need to. Their explanation was that they're "fairly new on ClassPass and still figuring it out." I understand being new to the platform, but their mistake and repeated misinformation should not cost the customer money. I paid for the service, but I won't be returning and will be reporting the experience to ClassPass. If you're going to participate in ClassPass, your staff should understand how it works and honor what customers are told.

They did a great job with my eyebrows. I got them threaded and sometimes find that people go too…read morethin for my liking. I felt that this was what I wanted and very clean Note to self that there is a 3% fee for credit card payments. You can tip via Venmo (but not pay for the service). Thread was 14

The service is amazing. My facial was the best ever and my eyebrows were threaded and she did…read moreexactly how I asked. I will be returning soon, thinking about doing the chemical peel next!

Highly recommend. Very kind, friendly, and professional…read more I've been here a few times already and she never takes too much off and always listens to what you want. She never rushes and really takes her time, even with other clients waiting in line. I've never left unhappy; will definitely be coming back!

I had my eyebrows done at Subís yesterday. It was awesome! It's been a long time since I've had it…read moredone and she was very patient and friendly with me. I used to get it done at the mall, but man, the drive up there just for brows was not worth it. It was also more expensive and not as great experience as Subís. Subí really took the time to evaluate my eyebrows and find the right shape for them depending on my hair growth. I will be back every two weeks! Cheaper than the mall, closer commute, and great service!

Very satisfied! She did an amazing job & was very knowledgeable about her craft. When it comes to…read moreeyebrows, she gave me great advice on how to properly care for & even help regrow them. I'll definitely be a repeat customer.

Think there may be some miscommunication about when they're actually open. Online said they were…read moreopen and at the door everything was locked up & no one answered the phone. This isn't the first time I've had their issue Sucks because I enjoyed going there many years ago but need a place that's consistent. Their threading services are decent esp for such a cheap price.

I usually go to this place and have never had an issue but today I had to leave a bad review…read morebecause the lady who did my eyebrows today did a horrible job. I usually have someone else, but I don't recognize this person, I wonder if she's new. I've never been so upset with how my eye eyebrows look at my life. And I am not a picky person. All I asked was for a cleanup. And she took off half of my eyebrow to the point where I look like. I'm raising one eye eyebrow at all times. I made a comment to her that they were extremely uneven and that she took off a lot more than I asked for. And she kept denying that it was fine the way it was. I probably won't come back ever again.

Great place! Very affordable and a hidden gem! That I just discovered. The threading was great, as…read morewell as tinting.

Thank you Ranvir! What a delight you are! Thank you for taking your time and giving such great…read moredetail to threading my eyebrows, upper lip and chin! Not only was your professionalism amazing and generous, I have to add your genuine customer service was refreshing to be around! Thank you for taking the opportunity to talk to me and talk me through everything, the results are so beautiful, clean and smooth! The gel was a very nice touch after the threading! Also the eyebrow tinting makes a huge difference!! WOW!! Beautiful!! Thank you for the experience and the facility is so beautiful!! I look forward to my next threading session!!

First time here & I will be back!…read more Rips was very nice and provides awesome discounts, information, and has a Loyalty Rewards Card! Place was very clean and organized. My eyebrows were horrendous and now they are sooo clean!

I had a wonderful facial here. My skin feels so soft and hydrated, it was a very relaxing…read moreexperience and I will go back again!

Love getting my brows threaded here. My brows look amazing and for a great price. Definitely…read morerecommend.

I used elegant brows by Nilam for a couple years. Most of the staff who work here are fantastic…read more(hence the three stars). Two stars off because one woman who works here earlier in the week (maybe Sundays or Tuesdays?) really botched my eyebrows a couple times. The first time she ripped a large chunk of hair out that I'm still growing back six months later. I gave her another chance (mistakes happen). During this second session, I explicitly asked her not to thread the inner corners of my eyebrows because I'm growing them in. She proceeded to start threading that exact section after I told her not to and I had to literally stop her in the middle of what she was doing. During both sessions, she was aloof, arrogant, and clearly wasn't listening to anything I was saying. Because of these experiences I went to a new brow place right before my wedding because I couldn't trust the quality or service here right before such a big event. The new place did such a fantastic job that unfortunately they've gained a customer and Elegant Brows has lost one. Feedback to the owners: most of your team is lovely. Providing feedback to the woman who works earlier in the week is needed to ensure consistent quality and customer satisfaction.

I love coming here because they always do a great job! I will definitely continue to return!read more

It's usually good but the girl took way too much off of my brows this time and I'm now insecure :(…read moreit's going to be a long month or regrowing

Best cbd massage I ever had. Left feeling so relaxed and body feeling so good. Definitely going…read moreback.

Once again Lisa saves my face! I visited her 14 weeks postpartum and the BLT facial changed my…read moreskin. Thank you Lisa !!!