RACISM IS ALIVE AND WELL AT THIS SALON, BLACK CUSTOMERS BEWARE…read more I have been a customer here since around 2019 or 2020. Despite consistently experiencing discriminatory behavior, I continued to return because the wife does my dip nails well and I do not like switching nail technicians. However, the racism my daughter and I endured became impossible to ignore or excuse, and after my most recent visit, I will never return, recommend this business, or give them another dollar. Repeatedly, we walked into Crystal Nails and were completely ignored. There was no greeting and no acknowledgment, while white customers were immediately welcomed and assisted. I have watched staff see me approaching through the front window and then deliberately look down or away as I entered. I have also witnessed this same behavior toward other Black customers while I was being serviced. Meanwhile, white customers were consistently acknowledged, welcomed, and asked how they could be helped. On one particular visit, I walked in and every employee stared at me in silence until the older woman finally said, "What do you want?" That interaction alone should have been enough for me to never return. I stayed away for months afterward and only came back because I was hesitant about changing salons. During my most recent visit, the day after Christmas, the behavior was once again blatant and I had reached my limit. I walked in and every employee except one avoided eye contact and kept their heads down. The youngest employee quietly greeted me, which I appreciated. I told her I had a 2:45 appointment with the owner. The owner looked directly at me while massaging another client and we made eye contact, yet she said nothing. She finished with that customer, approached me, and motioned with her hands for me to show my nails without speaking a single word. I had to say hi loudly just to get a response. Immediately afterward, the staff began speaking in their language and staring at me. Moments later, a white woman walked in and everyone greeted her warmly. The energy instantly shifted to smiles and politeness. The contrast was undeniable, and at that point, I walked out. Three minutes or so later, the owner called my phone and asked if I was coming to my appointment or not? Ignorant yet again! I replied, "I was just in there and that I would not be returning because you're racist." This is not accidental. It is a pattern of racist behavior. It is very clear that Black customers are not welcomed or respected at Crystal Nails. While any business can choose who they want to serve, I choose not to support a business that believes customer service should depend on the color of someone's skin. I truly wish I had left sooner.

They give you a beautiful manicure- refill. It is quiet and peaceful. A nice was to spend a…read morerelaxing hour.

They are so friendly and skilled at Andaa's. My 10 year old had her bday party here with 8 of her…read morefriends and they very sweet and accommodating. Yesterday I had a gel chrome French manicure and it is beautiful. Reasonable prices and friendly service.

I went for waxing and Kelly was so kind, sweet and did a great job. The shop is clean and parking…read morewas great. Kelly gave me really helpful tips and am so impressed with her professionalism and care. Very reasonably priced too.

Jayla was absolutely wonderful. She took the time to listen to my skin care routine and remove any…read morehair from my legs that didn't come up with the wax. She is a true asset to the Horsham team, I hope she remains at this location as I still return to her every month! ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

First time at this location and it was amazing! Front desk…read morewas super sweet and my girl Sam was so fricken quick I couldn't believe it!!!! She was very nice, I felt comfortable and she got everything. I literally walked in at 4:58 and walked out at 5:12. No lie. For a full Brazilian. Usually it's a half hour to an hour every other place I've gone to. I will definitely be coming back!!! Speedy Sam u rock

I've been getting my brows sugared by Bianca for years and recently started seeing Lily as well. I…read morecan't recommend them more, I always leave feeling confident and in a better mood after chatting with them SO worth the drive from Portland

I have been going to Bianca for about 6 months now, and always enjoy my experience with her and at…read moreher salon. It is the best waxing service I have received, and I have lived in multiple cities! All the estheticians are professional, kind, and make you feel comfortable and pampered. The highlight of my week is when I get to finally go for a sugaring appointment with Bianca. The vibes are chill, and overall enjoyable. Look no further for your pampering needs!

great massage... cozy and relaxing vibes truly enjoyed my visit…read more They listened and did some magic to my back

My friends and I went for our annual massages this past Friday. We had the most wonderful…read moreexperience! Our massages were fabulous but even more so what was amazing was the way the owner took of us, pampered us in the relaxation room and made us feel incredibly special. It also happened to be my birthday so it May the day so special! I'd highly recommend them

Had a maternity massage here and it was excellent! The best thing is that the massage chairs are…read morecustomized for pregnant moms. I can lay on my belly as there is a cut out to accommodate my big belly. It was covered with bedsheet and also leather so I still felt supported. Kayla was fantastic with spot on pressure. She also did my scalp and face which is such a nice touch that not all places do. The spa is warm and very comfortable. Staff was excellent and parking free in back of business. I will definitely be back!

Super friendly, relaxed environment. Very clean. Cash or check only for tip…read more The music during the massage kept glitching, which I thought was funny as they had just moved into the space (I'm also super laid back about technology problems). They were kind enough to comp my service which I totally wasn't expecting. I did leave a generous tip to my masseuse because even with the music glitches she was very professional and kept working.

What a phenomenal experience with Gerri today. I went in for anti aging and to get my products…read moreassessed to see if they resonated with my body or not. She was super professional, deeply caring and it was a fun experience. This was my second facial in my life and I'm thrilled to have found her to help preserve my skin going forward. Thank you very much, Gerri. I'm looking forward to seeing you again soon!

Gerry is fantastic, I have been to see her two times now, for skin care and to get waxing done,…read moreboth times have be great experience, Gerry is very knowledgeable , I would not for any else. Drew

The kindness of the personnel and the painless process. Love it…read more One of my best go to places

From the owner: We are an independent & female owned/operated Waxing the City franchise located in the Promenade at…read moreUpper Dublin. We specialize in body and facial waxing, skin treatments, and brow/lash services. We are passionate about delivering a luxury experience rooted in cleanliness, inclusivity, and personalized care.