My toilet started a slow leak at the base, since we have two bathrooms it wasnt a rush. They were able to fit me in quickly and at a time that worked for me. Don is such a nice guy! He came on time, was friendly and easy to talk to. He was able to quickly assess the most likely issue and got it done in under two hours! My toilet now looks better than ever! He fixed the leak and the wobble and sealed it all up beautifully. Not to mention, his price was more than fair! I felt really good about the whole thing and plan to refer everyone I know to Don at Drain Man! Quality, affordable, convenient, and all with a smile read more

Not much more that I can add to all the other great reviews here. Don is a true professional and very personable. I reached out to him about a clogged drain up in Pa'auilo. He got back to me almost immediately to schedule a date and time. He was there early and the job was done in no time for a really reasonable price. He also has a wealth of helpful knowledge for any new or long time home owner. read more

Drain Man is the best! Called him with an emergency, he found time to work us into his busy schedule at a fair and reasonable price! I can't praise this man and the service enough! Bravo, Drain Man, I will recommend you to everyone! Thank you for your service! read more

Fast response, easy scheduling, excellent work and reasonable pricing. I wish more service businesses had this company's work ethic. Highly recommended and will call again for future plumbing needs. read more

Drain man was fantastic! He came on time, wore a mask, assessed my issue and fixed it quickly for a very reasonable price. As a bonus, while looking in to a sink leak, he fixed that too for free because it was an easy hand tightening of the faucet! read more

Don is the man. Diagnosed and replaced leaking water heater in 1 day. He was booked a week out, but came when he said he would and was great. read more

I cannot express how refreshing it was to get a call back immediately and on top of it he walked me through my plumbing problem over the phone. I highly recommend this family plumbing business to everyone who is looking for somebody who is knowledgeable and honest. I will refer this family business to everyone. You will not be disappointed! Thank you Don the Drain Man for taking the time to walk me through my plumbing problem and not charge me a dime. And his parting words were "yeah I just feel more people should show more aloha". read more

Don the Drain Man...simply outstanding! Prompt, Personable, Professional, Highly Recommend Don for your plumbing needs...you won't be disappointed! read more

Excellent work, and service!' Very refreshing, experience, in Hilo, town..Good to have a honest, plumber.

Don is professional and awesome! This is the second time we've used him. Don is friendly and personable. His hourly rates and fees for parts and labor are totally reasonable. His after hours fee is also reasonable even though we didn't use it this time. Don shows up in a mask and is prompt with scheduling and returning calls. I highly recommend the Drain Man for any job, big or small. He also shows up in a mask, which is nice because safety :) read more

We had an issue that we needed urgent help with. Don came out at 8:30pm and not only fixed the numerous issues we had, but spent extra time with us to show us how to maintain, troubleshoot, and even fix future possible issues. Definitely won our trust and future business. read more

I called, He, Responded Same Day! Fixed 3 Days Later! Excellent for the Big Island! Mahalo! D read more

Don was great. Communication was quick and efficient and set up an appointment of the next day. Showed up right on time. Came to unclog our main pipe on a Sunday and didn't charger extra. Got to have respect for that work ethic, especially when people can be hard to contact on the weekend. Service took less then a hour and also gave a bunch of tips as to how to avoid the problem in the future. Would 100% recommend contacting Don if you have a plumbing problem. read more

He was on time, in fact he came earlier than expected ... he came a coupke days early to give me an estimate and also what he was going to do to fix my problem.... he came did the job within an hour ... thanks so much read more

Will definitely continue to do business with them. Don was very professional and figured out the issue quickly. I highly recommend them for your plumbing needs. Much aloha read more

Found this company on Yelp when a leaky toilet needed to be fixed right away for our tenant. This emergency happened on Friday night. Don came to rescue on Sunday afternoon. When he told us the toilet has a crack and needs to be replaced I was horrified as it was already 4 pm on Sunday. I thought Don will have to come back on Monday. No! Don went to Home Depot (30 min drive each way), bought a new toilet, and installed it right away. Who else in Hilo will do this on Sunday night? I bet only Don does. (You know what I mean if you lived here long enough.) Our tenant could come back to a functioning toilet, thanks to Don. I highly recommend this company. Mahalo Don! read more

He was swift to respond. He scheduled and came. He came well-prepared and was cheaper than his ready very reasonable price. We love this guy. Honest, dependable, and very friendly. Thank you. read more

We learned about Don through Yelp. He had 41 reviews and all of them were five star so we decided to give him a call. Our bathroom basin was slow draining and I knew that the galvanized pipes were corroded and clogged. I had a sneaky suspicion that snaking alone wasn't gonna make the difference - that what we needed to do was replace the old galvanized piping with PVC. Don came by assessed the situation and recommended switching to PVC - it was the right move. He gave us an estimate on the spot. That was more than fair. Don's work was pristine and he left the place clean. Outside of the new plumbing you wouldn't know he was even here. He's incredibly kind and committed to quality work, which is exactly what I wanted. I know that this repair will last because of the person who did the job. Don will now be the only plumber we turn to here in Hilo. Thanks Don! read more

My water pump went out for my catchment and I called for service on a Friday afternoon- expecting to have to wait until next week for service. Don was at my house in less than three hours and he took care of the problem quickly and professionally. I definitely recommend service from Drain Man. read more

Don did a great job putting in a water line for a refrigerator ice maker. He was very friendly, explained the options and charged a very reasonable price. Will be using him again. read more

He is phenomenal. He came out to my place, even after giving me tips on the phone, realizes I needed a new water heater after the one I had in my house was about 20 yrs old and wasn't working anymore, he was able to get the new one and installed it the very next day !(mind you, on a Sunday !) And the price was reasonable, giving that he went out and got the new heater, came in the morning and installed it. As well as clean up and took the old one away. He's respectful and kind and I absolutely appreciate the work he did. If your hesitating about who to call for help. Don't. Call him, I'd recommend him to anyone. Thank you Don ! read more

Don was very helpful and I highly recommended him. I had a UV light installed and had all my questions answered regarding my water catchment system. Will use again. Mahalo. read more

No lie to his 24/7 statement. I called about 1100 at night for hole in my pipes and he came. Few info over the phone and Don knew what he needed. I'll in Kaumana and he came within 20mins and fixed the issue in less than 30mins. Cut and replace and gave awesome advice for multiple things and how to save on parts by doing things in the right sequence. I would definitely recommend and definitely keep him on speed dial. I rarely believe there are still good people that do a good job and want you to believe before you pay. Awesome cat!!! You got a pipe problem you call'em read more

Professional, knowledgeable, and courteous. Needed a new water heater after it started leaking. Contacted via Yelp. Quick reply, and kept me informed when arrival time needed to change due to previously scheduled work that took a bit longer than planned. Bought new water heater at HD, installed it, and hauled away old one. Hot water and no leaks! Reasonable quote and final cost- no surprises. Will use again and highly recommend. read more

Best plumber we've ever had! Super responsive, knowledgeable, effective. Highly recommend

Don--owner of Drain Man--was awesome. My catchment system pump was acting very strangely--like completely losing pressure--and I was having trouble getting someone, anyone to return my calls. I called plumbers who were recommended by others and had to leave a message. I'm still waiting for them to call back. But with Don, he answered the phone, we set a time for him to come by, he called me about an hour later and told me he had a cancellation and he could come by earlier. He came by, walked me through all the necessary knowledge about the catchment system, including the pump (which was actually fine, just needed a slight adjustment which he showed me how to do), showed me how to empty the lines that feed my water tank, taught me about the UV light disinfectant system, and changed my filters, all within an hour. If you have a plumbing problem, call Drain Man. Don't screw around with calling people who talk a big game but never show up. Don will show up and hook you up, you'll learn something and it won't cost you an arm and a leg. I recommend Drain Man with absolutely no reservation! read more

I like how Dan explains and educates me about the problem and solutions. He is a sweet man. He has come to my house a few times.

We had issues with our only toilet in the house backing up and we reached out to him. He came out the next night and fixed the problem within 2 hours with the hydro jet service. He also showed the camera feed and explained the issues and how to prevent the issue in the future. Really fast and informative. Great service! read more

My 3 yr. old finally admitted what I had assumed for weeks that he flushed his robot hence the backed up toilet. Don arrived promptly at our appointment time and got said robot out without having to take the toilet apart.$$$ Thank goodness! He also walked me through how to fix the rusted handle and broken valve easily for cheap. Let's face it, I ain't got nothing better to be doing now a days. I also got the senior discount BONUS! read more

Don, came after hours on Friday night right while our island was preparing for Hurricane Douglas possible impact. I needed our drain from sink and wash tub unclogged. It overflowed under the sink and into the wash tub making a mess. Don came and took care of the issue at hand. He has the tools and knowledge to take care of your plumbing needs. He also helped to make it better by showing where and why it clogged. Having him come back to change the set up so it doesn't happen again. BIG MAHALO DON. The Wilson's. read more

Professional help with lots of high tech to support instruments. No hesitation there.

Called Don for a problem with a water heater. He came out immediately to check it out and kept in constant contact with me throughout the whole process. He was very personable and professional. His price is reasonable and guaranteed any work. I would definitely use him again for any plumbing issues and highly recommend him. read more

I found Don the Drain Man on Yelp and called him to service our home in Hilo. He came out that day and was very kind, patient and efficient, not to mention reasonable. Since the first call, I think he has been out three or four times. We have referred him to friends and they had positive experiences also. He has gone above and beyond for his customer service and we will continue to use him for all of our plumbing needs!! read more

My septic line got clogged , I called in at 1 pm and had a cleared clog free drain by 3:30 pm . Highly recommend!

I needed a water heater to be replaced at my residence, so I called and spoke to Don's wife who was very pleasant and professional. I was given an appointment for the very next day, and Don arrived promptly at the agreed upon time. Don was very friendly and did a great install with my new water heater. He took the time to explain what he did and disposed of my old water heater /packaging. Don's rates where very affordable and the quality of his workmanship was greatly appreciated. I will use this company again in the future and I'll also be recommending him to family and friends! read more

Able to take care of my father's broken waterline and checked the water meter in less than an hour - water restored quickly. Also, Drain Man was able to schedule a same day fix and was at my dad's house shortly after speaking over the phone. Fast, efficient and economical. Call Drain Man for your plumbing needs. read more

Don got back to me within 10 minutes with a quote and I was able to get an appointment set up on the same day. It says he's based in Hilo but he came out to Kona, he was on time and completed the repair (clogged drain) within 30mins. Super nice and professional, highly recommend! He even gave me tips on how to prevent the problem from occurring again. Mahalo Don! read more

No hot water this past Saturday night. Requested a quote via Yelp. Don (Drain Man) was the first to respond and said he could be at our house the next morning (Sunday!) at 10am. He arrived as promised. His work was well done while explaining and consulting with us along the way. There were some obstacles he had to overcome due to how our water heater was situated but he is a problem SOLVER! Mahalo Don! read more

Don is absolutely a professional who knows his stuff. We called and he has a professional dispatch. He arrived at the beginning of his time window with a professional van loaded with everything he needed to do repairs. It turns out that a Spectrum cable installer had drilled a hole for a cable and drilled into a waste line under our sink that had been leaking for years. Not an easy problem to diagnose and fix. I enjoyed Don's pleasant and knowledgeable demeanor. He cleaned up after his job. We will definitely recommend Don to other friends. Five stars for Don. read more

Don Swofford came to my house in Volcano at 9:00pm on a Saturday night to clear my bathroom drain. The toilet was backing up into the shower stall. He showed me where my handy man had messed up the original drain system and saved my weekend vacation with my party of five. He returned two days later, after we left, to fix two other mistakes that my handyman had made. Throughout the ordeal, Don remained calm and professional. He is my go to guy. Greg Lui-Kwan read more