Art is such a professional and skilled repairman that I've actually put off writing this review…read morebecause I selfishly wanted to keep him for ourselves- ( knowing that when people read this, he'll be booked SOLID!) Ha! We first encountered Art when he took a referral from our home warranty company years ago. Since then, if my husband can't manage something, we call Art! He is "good peeps" through and through.. And just a few of the jobs he's tackled for us are: painting, laying tile, wood construction, installing and building cabinets, fixing a shower wall leak--I sometimes wonder if there's anything he CAN'T do!!!! So I'm going to do the right thing and share him with you. He often arrives with his trusty steed ( Dalmation dog,"Terk,") by his side! Terk is the nicest, smartest dog I've ever met and he remains in Art's van with food, water and chew toys until his Dad if finished. Oh... and Art's fees are more than reasonable! So there you go--I hope this answers your need for help--but don't "hog him" OKAY?!!!!!

This was the most ATROCIOUS, UNPROFESSIONAL, and LAZY service I have ever experienced…read more Called as a new customer requesting emergency service for a broken water pump and no water. Website states they provide 24/7 service, but the owner was extremely reluctant to help because it was "his day off." He treated me like I was a HUGE inconvenience and wasting his time. I sent him some pictures of the broken pump as per his request. Of course, while trying to find the information he needed on the pump, he treated me like I was an idiot. I told him to take his time as it was New Years Day, and didn't want to pressure him. I drove into town and my text messaging was off for only about 30 minutes. Next thing I know, the owner is literally SCREAMING and CURSING at me by text. Yes, you heard it... cursing at me. What kind of business owner CURSES at his new customers?! I have never experienced such an unprofessional behavior, lazy attitude, and atrocious service in my life. This guy needs a lesson in professionalism and manners. I'm actually glad he didn't actually come and attempt repairs - he probably would have created a huge mess, and tried to overcharge or blame his customers. What a mess of a business this guy is! As other reviews have said...do yourself a favor and find another company. Worst service ever! Like Share

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

After about a month, trying to get someone out here to fix our hot water situation. None of them…read moreshowed up. Yes, I said...a month. We are in the shores/beaches community so it's not like it's that far out of the way. Anyways, I came across Drain Man. Don and his wife are amazing and so friendly! She scheduled the appointment. He called a day or two before to assess the situation. She called the day before to confirm. He came out on time, thoroughly explained the best option. He went and got everything we needed . And within 48 hours we had hot water! I would hands-down call Don with any further Plumbing needs.

Aaron is amazing. He was prompt to respond and was able to provide next day service. He replaced…read moreour broken water heater. He was able to look at a few other things that we needed work done for our remodel (replacing old connections, removing toilets etc) he came the following day to take care of that as well. Highly recommend him and we will be using him for all of our plumbing needs.

Amazing, I got service very quickly I was very happily surprised. The service man that came was…read morevery polite, very friendly and explained everything that he was doing. The reason for my call was that there was a leak somewhere in my home and my water bill was over $300. The gentlemen found the problem in under 20 minutes. I was very happy. The price was very reasonable for the work that he had done. I will definitely be calling again for any more plumbing repairs in the future.

We have built over 40 custom homes on the Big Island. I also work as a real estate Broker and we…read moreonly use licensed professionals that do high quality work. I had a listing for a client down in Hilo and PandS was one of 3 plumbers I called. I won't name the others but the PandS crew gave me an honest bid and started the work right away. They did a great job and were professional and curteous. I also just hired them for another commercial job in Hilo. The had a great price and we accepted their quote out of 3. I would definitely recommend this company all the way around.

Truly one of the most knowledgeable, most professional, and most efficient plumbing companies in…read moreEast Hawaiʻi. Jeremy has been to my mother's house twice to make repairs and has explained the issues and repairs in a way that was easy for her to understand and not overwhelming with jargon. Additionally, best prices around! Other companies have ripped us off. Thank you to P & S Plumbing!

My main meter panel was replaced by Reliable Repairs and they did an excellent job with good…read morecommunication. It took a long time to get them actually on-site for the work, and entire year, but that was mostly due to HELCO and Hawaii permitting process.

Never returned my call. No phone no service no job !…read morePrice not discussed Hilo is 2 hours from this project

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Very good service. They were out the very next morning to take care of our problem. I wouldn't…read morehesitate to call him again. Thank you.

Big Island AC Service provided excellent service in installing our AC units. They provided…read moreprofessional, quality service at a reasonable price. They always showed up when they said they would and cleaned up after they were finished. We are very happy with our 4 units and would highly recommend them.

Solid company. Couldn't be happier and prices are very reasonable. My go to plumber from…read moreNow on. I will recommend him to all my friends.

As a realtor, I rely heavily on dependable vendors to help ensure a smooth process for my clients…read more-- and Virtues Plumbing exceeded expectations. I recently used them for water jetting to clear built-up grease in the piping of a property, and their service was outstanding from start to finish. They were responsive, punctual, and took the time to thoroughly explain the issue and the solution. The team was professional, efficient, and treated the property with great care. They genuinely seemed focused on getting the job done right. It's rare to find a plumbing company that combines skill, transparency, and care at this level. I'll definitely be recommending Virtues Plumbing to clients, colleagues, and anyone needing quality plumbing work they can count on.