Drain Man did solid plumbing work for me initially. On December 23, they resolved a slow toilet…read moreseepage issue efficiently, and I was happy with the quality of the repair. Follow-up work (faucet replacement and shutoff valve replacements) had to wait for a building-wide water shutoff. When I learned on Jan 23 that a shutoff had been scheduled for Jan 31 (a limited, 3-hour window that happens maybe a few times a year), I contacted Drain Man immediately--speaking with the office manager and following up the same day by both text and email with full details. (These communications had concluded by 1:15 p.m.) By 11:30 a.m. Monday morning I hadn't heard back. When I called again, (the call rolled over from the office directly to the plumber, who said he was on his back underneath someone's sink), I was told nothing was scheduled and was asked for the work details again, despite having already provided them. When I expressed concern about the multiple provisions of the details--given the tight timing--the conversation was ended abruptly by the plumber ("I'm busy"). This experience suggested organizational and communication issues. That impression was reinforced by the fact that my landlord had also been waiting on an electronic invoice from the December visit and still hadn't received it by Jan. 12. Bottom line: if you're judging purely on workmanship, I have no complaints. But if timely communication, clear scheduling, and not having to repeat yourself matter to you, this may not be the right fit.

The Drain Man Don came on time and explained what he was going to do on the fix on my plumbing…read more Don was very knowledgeable and explained what part were changed and how the newer technology parts worked. Don is also friendly and I would recommend this company or at least check on his pricing comparison to others. Don is a A+ rated professional and will call this company when I need a professional plumber.

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

We needed new pipes/shower fixtures in our bathroom. Steve's Plumbing were the first company to…read moreactually answer their phone and call me back. We were lucky to get Nathan to help us! He communicated the situation to our understanding, and took his time making sure everything was done correctly. He was polite, professional, and cleaned up after himself. Yes, it was expensive however, the quality was worth it. It's also good to know that if there's any problems; I can call Nathan. He's an asset to your company and an employee I would trust.

I am so grateful for Christian at Tehani K plumbing. As a kupuna, was very nervous about having to…read morefind and hire a plumber to fix a broken waterline. Christian responded quickly with a quote and schedule for the work. His communication was excellent through the whole process. He arrived on time, worked efficiently and surpassed my expectations. A truly kind, hard working and talented young man.

I'm a licensed contractor and have been around the block a few times. I'm always cautious about…read moreusing new hires, but I was pleasantly surprised at how professional and conscientious he was. He texted me right away and was willing to do what needed to be done to get the job done right. Will definitely use again.

Aaron and his crew did an awesome job changing out my grandmas leaking outdated shower. It looks…read moreamazing! Aaron responded quickly and was able to come to look at the shower and provide a quote that same day. He worked very hard and also made sure to clean up everything after he finished. He also is very knowledgeable and honest. I will definitely be calling him for future projects.

Aaron did a great job replacing our 40 year old main gate valve and changing out our 40 year old…read moreshower fixture. He was quick and thorough with the installations. Aaron was very professional. He even checked the water pressure before starting the project. The value or cost was reasonable and I would definitely recommend A-Tech Plumbing.

We had an issue with our catchment pump and our tank. Peter…read morewas able to come and service us the day that problem started. He troubleshooted. He was able able to fix our issue. Peter did a quality job. He is easy to talk to and knowledgeable about his work and his business.

Same day service for broken water heater. Terrific quality job!! Squeezed me in at end of the day…read moreand stayed way past normal working hours. Mahalo to Dayton and his crew for a job well done!!

We received service from Dalton today and he was top notched. He was prompt, efficient and…read morereasonable. We would highly recommend this company to family and friends.

" Thomas is skilled in all the building arts" says my husband. He replaced our kitchen cabinets,…read morereplaced the propane stove, installed an enormous kitchen fan, alerted me to a shoddy countertop installation that needed remediation before he was able to tile the wall behind it. He used two laser levelers!!! Every day he left the job site spotless. He is smart, conscientious, thoughtful and honest.

Thomas is the best handyman I have found - he has shown a high level of expertise with the…read moredifferent jobs he has done for me. He is a perfectionist with an eye for detail but he is also an efficient worker. Very intelligent, leaves the job all cleaned up, and there doesn't seem like there's anything he can't do. He charges a very fair rate. His wife, Jasmine, runs the office and they are both such a pleasure to work with.

I reviewed this business earlier, but the review seems to have mysteriously vanished. I called them…read moreto fix a leak in an upstairs bathroom which was damaging the ceiling of the room underneath. They broke through the ceiling, disconnected some pipes, reconnected them, but then did something wrong so they spent more time disconnecting and reconnecting them, charging me for the extra time because of their original error. In all it came to $680. AND THEY DIDN'T FIX THE LEAK. Another, far more trustworthy and competent plumber I've worked with on other issues, just identified the problem as with the drain, and will soon have it truly fixed. I wasted my money on this shady operation. A further problem is that Right Choice doesn't have an office, so the only way to pay them was to mail a check, and over the phone they got all huffy on me when I explained that since the bill was so large, I had to transfer funds into the right account, taking an extra couple days, then mail it, instead of just being able to drop it off with someone personally. The service was in every respect overcharged, incompetent, rude, and useless. STAY AWAY FROM THESE SCAM ARTISTS!

From the owner: At Right Choice Plumbing, we know what our customers go through is important. From leak detection…read moreand repair to full kitchen renovations, we pair our quality plumbing services with 5-star customer service to provide the best experience from start-to-finish. We are available for both same-day appointments and 24/7 emergency service to restore your plumbing and peace of mind as soon as possible. We service both homes and commercial properties throughout the Hilo area and can't wait to hear about your project. When your plumbing system has sprung a leak, stopped altogether, or simply isn't working as effectively as it used to, it is time to call Right Choice Plumbing.

Excellent service and great communication explaining what and should be done correctly.read more

Excellent quality service. I cannot say enough good things about Ody and his team. They were very…read moreresponsive when I called. Once here Ody quickly identified our needs and was able to install the new equipment we needed in a timely manner. On top of running a top notch business just really good people. If I could give more than 5 stars, I would.