Amazing professional service the very BEST Honest supportive…read moreand efficient. You could not ask for more

Communication is inconsistent and they don't return calls/texts in a timely manner or at all! No…read morewritten estimate. They charged much more than the original verbal estimate and I called them back for the work that they did but was still dripping, not working, not the product I requested! They recommended more work above the service requested but they haven't even fixed the work they did. They took undue advantage of me and relying on ethical workmanship. Very disappointing and I recommend against!!!

The first part of this seem to work very well was willing to help out and get our faucet repaired…read moreuntil our new faucet showed up and we called him to have it put in and he sends a carpenter to do a plumbers job. That's like me sending a bulldozer to repair your house. Very unprofessional and said it would be another few weeks when he got back from vacation to repair this. I said I was pissed off and this was bullshit and then he tells My Husband that since I'm cursing that he would have to charge for the repairs instead of doing them for free as he stated from the beginning. It doesn't matter the charge to me. it matters that the job is done and done, right. Not sending a carpenter who has no clue what he's doing to a plumbers repair. And I as I told him he can shove it up his ass before I hung up on the fool. There's plenty better and more professional services out there than half ass plumbers that send carpenters to do their job just because they're going on vacation very unprofessional. Money talks bullshit walks. Keep walking and enjoy your review and your vacation!!

Pacific Repair's was amazing! They are super responsive and give fast and reliable service. We tore…read moresome walls down, installed some doors and a window, all in less than 48 hours. Also, they charged us a very reasonable price for all the work that was done. Super pleased with the result. Highly recommend

Prompt in returning my call. Olivia was professional and communicated their process and prices. The…read moreworkers were quick and knowledgeable and answered all of my questions.

This is a WAY overdue review. These guys are AWESOME. I had a sewer pump station die after 20…read moreyears. This was a few days before I had a whole house full of guests. I call Daryl and Sean. They came immediately and realized that both the pump and the backup pump had failed due to a rope degrading and getting caught in the pump motor. When they built the house, they didn't install grinder pumps. The most heavy duty grinder pumps are Liberty Pumps. I was going to have them sent in by FedEx overnight, but Sewer Solutions had them brand new from another job that were provided to them for a large commercial job that really needed even bigger grinder pumps. They sold me two, 1-hp Liberty Grinder Pumps at their cost plus shipping. Instead of waiting even 2 days to bring them in by FedEx (these are about 40 lbs each), they brought them over the next day with a standby electrician to wire everything to code. If I could give these guys 10 stars, I would. Fast, honest, hard-working and fair. THE BEST EXPERIENCE I'VE EVER HAD WITH A REPAIR OF THIS MAGNITUDE -- HANDS DOWN!

As you can see from my prior review, my earlier experiences with SMART Plumbing have been happy,…read moreand they became my go-to plumber. This week they trashed all that goodwill, and I'm genuinely shocked. I called Thursday morning about a stopped-up kitchen drain. The very polite, British-sounding man who took my information (possibly an outside phone message service) said he would pass it along and asked me to text a photo of the problem, which I immediately did. Then... silence. Usually they're pretty fast about getting back to me, even if it's to say they won't be able to come out for a day or two. So on Friday morning I called again. The same polite gentleman again promised to relay the message, and to tell them this was my second call. Then... more silence. In desperation, that afternoon I went onto their website and used the chat feature. Here, someone did respond, telling me that they had no plumbers at present and were trying to hire someone, but for now "we're at a standstill." I apparently would never have known this without using the online chat. So far as I can tell, I would have been left dangling indefinitely. When I asked why they couldn't have their phone answerer tell people they are temporarily not booking jobs due to staffing issues, the person chatting -- definitely a live person, not a bot -- had no answer other than an apology and a "mahalo for your past business." Come on folks, this is ridiculous. It ALWAYS works better to tell people the truth. I may try them again sometime, but not for a while.

Strange business service. Wanted all my information but could not even just get a quote to replace…read moremy water heater. Seems to be banking on homeowners desperation vs. Proactive repairs and replacements. Very strange!

Same day service for broken water heater. Terrific quality job!! Squeezed me in at end of the day…read moreand stayed way past normal working hours. Mahalo to Dayton and his crew for a job well done!!

We received service from Dalton today and he was top notched. He was prompt, efficient and…read morereasonable. We would highly recommend this company to family and friends.

Aaron is amazing. He was prompt to respond and was able to provide next day service. He replaced…read moreour broken water heater. He was able to look at a few other things that we needed work done for our remodel (replacing old connections, removing toilets etc) he came the following day to take care of that as well. Highly recommend him and we will be using him for all of our plumbing needs.

Aaron was excellent! I was a bit worried about someone coming into my home while I was at work…read morebecause my mom is elderly, and I worry about her safety. But Aaron was patient and kind with her even though she kept talking to him while he was working. Even my brother was impressed. He was watching them on our security cameras and told me to watch a certain time because he was impressed with Aaron. I'd definitely hire him again. He's professional and has a humble spirit.

Very prompt, technically knowledgeable and on-time. A couple of unforeseen electrical problems were…read morediscovered which Isiah corrected.

I hired Reliable Repairs Hawaii LLC (Isiah Berg) to move a light switch and patch the wall. The…read moreelectrical work was completed. When scheduling the return visit to patch the wall, he told me he was booked for the next two weeks, so we agreed on a Monday two weeks out. During that time, I learned I would be out of town and needed to reschedule. He suggested coming the day before but did not specify a time. Since I was leaving Sunday afternoon, I asked what time he would be by. He then changed his mind and said he didn't need to be bothered rescheduling and would not be returning to finish the job. Based on my experience, you cannot rely on him to complete the work.

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

The Drain Man Don came on time and explained what he was going to do on the fix on my plumbing…read more Don was very knowledgeable and explained what part were changed and how the newer technology parts worked. Don is also friendly and I would recommend this company or at least check on his pricing comparison to others. Don is a A+ rated professional and will call this company when I need a professional plumber.