Prompt in returning my call. Olivia was professional and communicated their process and prices. The…read moreworkers were quick and knowledgeable and answered all of my questions.

This is a WAY overdue review. These guys are AWESOME. I had a sewer pump station die after 20…read moreyears. This was a few days before I had a whole house full of guests. I call Daryl and Sean. They came immediately and realized that both the pump and the backup pump had failed due to a rope degrading and getting caught in the pump motor. When they built the house, they didn't install grinder pumps. The most heavy duty grinder pumps are Liberty Pumps. I was going to have them sent in by FedEx overnight, but Sewer Solutions had them brand new from another job that were provided to them for a large commercial job that really needed even bigger grinder pumps. They sold me two, 1-hp Liberty Grinder Pumps at their cost plus shipping. Instead of waiting even 2 days to bring them in by FedEx (these are about 40 lbs each), they brought them over the next day with a standby electrician to wire everything to code. If I could give these guys 10 stars, I would. Fast, honest, hard-working and fair. THE BEST EXPERIENCE I'VE EVER HAD WITH A REPAIR OF THIS MAGNITUDE -- HANDS DOWN!

Unfortunately HPS has been lacking! Called to schedule appointment for hale, expecting them in…read morecouple of days & 8am. Unfortunately, on the day of service they didn't show up..I called at 9am hoping on the way..Nope they're response is "we thought you lived in Pahoa" Come on guys..do you not have GPS?? No phone call letting us know status. They immediately said will be there 8am next morning! Ha yeah right!! No one answered the phone after several attempts! Unsure what's happening with this business?? Better to support another business than these guys!

Came out to Ocean View the next day to pump the septic. Previous home owner never had septic pumped…read morefor almost 20 years so it really needed it. These guys did a great job and were thorough. Crew was friendly and helpful when we had questions.

We had a great experience with Big Island Portable. Business was easy to work with and great…read moreprices! Gave them our location of venue and they were able to accommodate! 10/10 recommend Big Island Portables

From the owner: Aloha! My name is Brian, and I am the owner of Mauna’ala Services L.L.C. formerly known as Big…read moreIsland Portables. I have been in business for the past 24years, renting portable toilets and providing septic pumping services. You can be assured that your service will be handled personally by me. I look forward to serving you!

Great service and very professional. They didn't try to make a sale and I appreciated that I didn't…read morefeel pressured.

Review is for office contact and helpful information. I wound up not needing service because I am a…read moremoron, but that's a story for another time. Does plumbing/septic ever start to get unwieldy at a GOOD time? Not in my experience. It's always the wrong time to suspect you need to service your septic. Anyhoo, I suspected my septic was ready to be serviced. I had only been told 'you'll know when you need it' and nothing else. Smelled awful smell in bathroom. Decided not to wait till I KNEW-knew. These folks called me back stat, and scheduled a check-up visit next day. They explained that, in the event I didn't need service, I'd pay $150 for the check. If I indeed needed service, no service fee - and they set expectations around anticipated service cost. We chatted and I got great information about how to try to locate my clean out(I was able to send pictures to the nice lady via text), the estimated time a system would last between services based on size of house/estimated tank size and occupancy, and I knew I was in good hands. As I am new to the home, I could only guess how long it had been based on last remodel date. Then I discovered the awful smell was coming from a hydroponic bathroom plant that was rotting. (Guess I'm telling the story of my idiocy rn, to avoid leaving y'all in suspense.) Tossed the plant, smell cleared, and I called back to cancel with great embarrassment. They didn't laugh me off the island, and I now know who I'll 100% be calling when I do need a septic service. I'm still not entirely sure how I'll know when it's due... 'Oh, you'll know' sounds scary and to avoid drain back up I'm happy to pay a service fee to alleviate anxiety the next time I suspect septic afoul.

They closed unexpectedly without warning. But when they were open, they provided wonderful service…read morerepairing my three toilets that had started leaking after many years. They also installed a new pump for me under the house. Everything was working. I thought they would be my plumbers for life. One day I woke up in the new pump was leaking, and I couldn't find them. I learned that they had closed due to some problems. What a shame because they were wonderful and right in my own backyard location. Luckily, I was able to get a hold of someone that had helped them out once before and he arrived and the problem was minor, just a little hose that come loose. He repaired it, and I was back in business. But Drainpipe and their employees are a great loss to our neighborhood. So sorry you're gone.

If you're a small job or if you're installing a solar water heater I would not recommend this…read morecompany. I had a small house built last year and it was so difficult trying to get them to come complete it. They would call the day before telling me that I didn't have what needed to be done for them to complete the appointment. However I did, and they begrudgingly came. I truly feel like they were trying to cancel the appointment to do a more lucrative job, I almost had to beg them to complete the job. They installed a solar water heater for me. They told me it wouldn't work because I wouldn't have enough sun. I live in honokaa.. there is plenty of sun! Just like they said, it didn't work. But not for lack of sun. It wasn't installed properly. I called them to ask them to come look at it because it wasn't working at all and was told it was because I didn't have enough sun yet again. I had solar electric installed on my house, and the guy who installed that told me exactly what they had done wrong (he used to work for the company that manufactures them). I called the office with him there and he explained to them what was wrong. They sent a guy out to fix it and he changed the dipstick, which made it work slightly better. But I still can't get a full bath tub of water. I had the guy who installed the solar out again and asked him about it and he looked at it more in depth. They did lots more wrong beside the dipstick, which he thinks is probably not long enough anyway, even after they changed it once. I am going to be paying him to fix it for me, because I can't trust them to come out and fix it properly without first arguing with me. I really wish I had read reviews on this company before I hired them. They came recommended by my builders, but I don't think they're recommending them anymore. Sounds like I'm not the only client they're giving the run around to.

We feel lucky that we called Dickie at Aloha Pumping when our septic backed-up. He came within an…read morehour and he was delightful to work with. He was helpful and taught us a lot about our septic while solving our problem quickly and efficiently. He also charged what I think was a reasonable fee for a weekend emergency - $450 total to pump and unclog and show us a few areas that had settled and needed to be adjusted. Another service we called was going to charge $700 to pump or $450 to "machine clean the line" and $100/hour to dig to find the opening plus an extra $150 for 'weekend emergency'. Lucky for us, we found Dickie who only charged $450, was very friendly and helpful and didn't charge extra for us to "help"/watch/learn. I highly recommend Aloha Pumping and Dickie Perreira (Owner).

From the owner: Aloha Pumping Service is a pumping service located in Hilo. If you're experiencing a sewer, septic,…read moreor cesspool issue, the experienced technicians will quickly respond to assess the situation on-site. Once they've determined the problem, they'll explain the situation and recommend the best course of action. Aloha Pumping Service always gives their customers a fast response, competitive prices, and friendly customer service. Aloha Pumping Service offers plumbing services such as septic tank pumping, sewer pumping, and cesspool pumping. They also handle waste water removal and grey water removal. A small problem with your sewage pump or septic tank can quickly become a huge mess. Instead of dealing with the clean-up, call Aloha Pumping Service for a septic inspection. They'll take a close look at your septic system and determine what repairs or improvements are needed to avoid a bigger problem down the road. If you have a problem with your septic system in Hilo, Puna, or Ka'u, be sure to call the experts at Aloha Pumping Service today at (808) 935-6509. They are available Monday-Friday from 8:00am to 5:00pm, and by appointment on Saturdays.

Awesome service! We were stuck with a septic tank full on an overnight Saturday. They came on…read moreSunday to pump and get things flowing again. They provided advice on issues that they could see. Very personable, knowledgeable, and attentive with a very caring attitude. They embodied the aloha spirit. Thank you so much for your help.

Mahalo mahalo Five-0 pumping!! Called for an emergency visit d/t another business a no show!!…read moreAppreciate the owner double checking our address! He sent a confirmed text regarding appointment!! Very professional Promptly came at 8:55am for 9am service!! Will be utilizing them for future!! You won't be disappointed!!