Aaron and his crew did an awesome job changing out my grandmas leaking outdated shower. It looks…read moreamazing! Aaron responded quickly and was able to come to look at the shower and provide a quote that same day. He worked very hard and also made sure to clean up everything after he finished. He also is very knowledgeable and honest. I will definitely be calling him for future projects.

Aaron did a great job replacing our 40 year old main gate valve and changing out our 40 year old…read moreshower fixture. He was quick and thorough with the installations. Aaron was very professional. He even checked the water pressure before starting the project. The value or cost was reasonable and I would definitely recommend A-Tech Plumbing.

As you can see from my prior review, my earlier experiences with SMART Plumbing have been happy,…read moreand they became my go-to plumber. This week they trashed all that goodwill, and I'm genuinely shocked. I called Thursday morning about a stopped-up kitchen drain. The very polite, British-sounding man who took my information (possibly an outside phone message service) said he would pass it along and asked me to text a photo of the problem, which I immediately did. Then... silence. Usually they're pretty fast about getting back to me, even if it's to say they won't be able to come out for a day or two. So on Friday morning I called again. The same polite gentleman again promised to relay the message, and to tell them this was my second call. Then... more silence. In desperation, that afternoon I went onto their website and used the chat feature. Here, someone did respond, telling me that they had no plumbers at present and were trying to hire someone, but for now "we're at a standstill." I apparently would never have known this without using the online chat. So far as I can tell, I would have been left dangling indefinitely. When I asked why they couldn't have their phone answerer tell people they are temporarily not booking jobs due to staffing issues, the person chatting -- definitely a live person, not a bot -- had no answer other than an apology and a "mahalo for your past business." Come on folks, this is ridiculous. It ALWAYS works better to tell people the truth. I may try them again sometime, but not for a while.

Strange business service. Wanted all my information but could not even just get a quote to replace…read moremy water heater. Seems to be banking on homeowners desperation vs. Proactive repairs and replacements. Very strange!

Wish I had NOT used this Company for my A/C installation…read more. 25+ Years of remodeling experience never been treated by a contractor in a way like they did. Definitely unhappy with their services. Totally abandoned after installation of A/C, zero after care, they won't even answer questions in regard to the system, no call back from a qualified technician, Only calls from the Owner demanding payments not addressing any of our problems with the Unit or our health concerns. I'm on my own, after $ 10,000 spent. Buyer be aware.

They are very responsive on the phones. They could not do the job that I needed. But they were…read morekind enough to give me a few referrals that worked out great.

I've had Emil come to repair my dishwasher, washer, and dryer all in the last couple of months. He…read moreis super responsive, on time to appointments, and SO knowledgeable and helpful. He gets the job done quickly and efficiently and really knows his stuff. Plus, his rates are super reasonable. I highly recommend him.

Have had him out multiple times to fix multiple issues…read more Always friendly, always on time and always a joy to work with!!!! Would recommended him !!!!

As a realtor, I rely heavily on dependable vendors to help ensure a smooth process for my clients…read more-- and Virtues Plumbing exceeded expectations. I recently used them for water jetting to clear built-up grease in the piping of a property, and their service was outstanding from start to finish. They were responsive, punctual, and took the time to thoroughly explain the issue and the solution. The team was professional, efficient, and treated the property with great care. They genuinely seemed focused on getting the job done right. It's rare to find a plumbing company that combines skill, transparency, and care at this level. I'll definitely be recommending Virtues Plumbing to clients, colleagues, and anyone needing quality plumbing work they can count on.

Virtues Plumbing is the way to go!!! Martin run all the jobs himself in Hilo and does a very…read moregood job!!! On time to work, quick response when calling and getting an estimate. He did a lot of renovations for me around the house .. 7 separate jobs around my house, sink, faucets, toilets, shut off valves... Picked up all the hardware and fixtures for me and cleaned up very nicely when done!!! His prices are very fair for the excellent job he does!!!! Thanks Martin!!!!

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

They were very expensive and the bill was not itemized to let me know what things cost. I did see…read moremention of excavation, which wasn't done or necessary. Felt taken advantage of. But did a decent job. I should hope so for what I paid.

Same day service for broken water heater. Terrific quality job!! Squeezed me in at end of the day…read moreand stayed way past normal working hours. Mahalo to Dayton and his crew for a job well done!!

We received service from Dalton today and he was top notched. He was prompt, efficient and…read morereasonable. We would highly recommend this company to family and friends.