Exceptional expertise, absolute integrity: Drain Bears restored our water line--and our trust. Moving to a desert climate with a half-acre property brought a steep learning curve for our family. When our monthly water bill suddenly skyrocketed from our normal $60-$70 up to over $800 each month for two consecutive months, we received a leak notice from the city Water Department and immediately went to work. After systematically ruling out internal house and pool leaks, we were stuck. Kind neighbors and our landscapers checked every plant, but the yard is massive, and nothing obvious showed up. We then called two different professional plumbing companies for opinions. The first company arrived without diagnostic equipment, made a surface guess, and proposed a massive, destructive project--ripping up stone entrance pavers, taking down trees, and tearing out stairway lighting--with an astronomical six-figure estimate. The second company brought acoustic tools but refused to use them, claiming ambient Las Vegas noise made subterranean listening impossible, before handing us a five-figure estimate for similar major excavation. Then a colleague recommended Drain Bears, and the difference was night and day. From the moment they arrived, Drain Bears demonstrated what true professionalism looks like. They brought a truckload of specialized detection equipment and spent nearly two hours on hands and knees, listening and scanning literally inch by inch. Their initial search pinpointed a dripping joint near our outdoor meters. While they found a real issue, they recognized that the drip rate didn't fully explain our massive bill jump--so they came back for a second detailed inspection at no additional cost until they got to the absolute root of the problem. They ultimately traced the main issue to a large tree in our front yard, where underground roots had punctured a major hole in twenty-year-old piping. Then, they came for a third time - to fix the problem. Despite scorching 115°F summer heat, the Drain Bears team worked meticulously for hours around tree roots, electrical lines, and gas pipes--completely avoiding any unnecessary destruction to our stone pavements or landscaping. They replaced the compromised section with high-grade, long-lasting piping, and even assisted us in filing the necessary reports with the city water department and the insurance company, which resulted in a massive credit reduction on our bill. As newcomers to the desert, dealing with an unseen underground leak of this scale was incredibly stressful. It is easy to fall prey to cynical generalizations about local service contractors, but Drain Bears completely proved those assumptions wrong. Their technical skill, patience, and refusal to take shortcuts or push unnecessary, high-cost demolition showed extraordinary work ethics and genuine care for the homeowner. Drain Bears didn't just fix a complex pipe leak; they restored our confidence in the local service community in a city we now proudly call home. We cannot recommend them highly enough to any home owners! read more

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I had a toilet backup over the weekend (Sunday) and Drain Bears sent David out on Tuesday morning to see what the issue was. David is knowledgeable, he knew what was wrong right after I explained to him that I couldn't use any water in the house because it was coming out of the downstairs toilet. He went outside and showed me the main line which sewage was coming out from. He ran a 75 foot snake through that line quite a few times and showed me when it was caught on something. He spent a little over an hour in the heat snaking that line. Afterwards, we tested the water in the house and everything is working now! Thanks David! read more

Drain Bears - Plumbing Near Me - Las Vegas, Nevada

I had a continuous water leak and Drain Bears was the company hired by the "water line insurance company" (the one we all probably got from the LV water district). Drain Bears were very responsive, found the leak (which sounded like a waterfall in the drain video), and promptly replaced that portion of pipe. My problem was that the pipe developed 2 more leaks within a few minutes of the repair. (Apparently this is a problem shared by at least 6-7 homes in my community). I ultimately asked them to replace the whole pipe. Their work was timely, quality, and priced fairly (I asked a couple of others in the community who also had theirs replaced by other companies). They did everything they said they would do--and it was a happy ending. In a terrible situation Drain Bears were very communicative and responsive. I would highly recommend them. read more

Drain Bears - Ditch and pipe replacement - Plumbing Near Me - Las Vegas, Nevada

We had a major gushing of water from our bathroom. Giant Nightmare But Alex saved the day. He fixed the issue. Thank God for this angel . He also had to go find parts and he did it right away. He didn't put us off, which I really appreciate. He came back and fixed it all . Such a nice person too. Kept in contact with us, very important when we were in panic mode. Was very helpful in giving us ideas to shut the water off at the main until he got there . I'm sure we sounded like we were crazy, but Alex remained calm and helped. What a relief. You just don't get good customer service anymore. Very hard to find . We would Highly Recommended Drain Bears to anyone that wants the best service ever. And if you're very lucky, they will send Alex. Thank You so much for everything You all are the Best Oh and also the dispatchers were Great too read more

Poor workmanship and terrible customer service -- beware! Drain Bears charged me $1,500 to install my electric water heater. Only about 2 years later, a connector they installed started leaking. When I contacted them, they refused to stand behind their work or take any responsibility. Do not use them . read more

Drain Bears - connector starts to leak after only 2 years of installation - Plumbing Near Me - Las Vegas, Nevada

Drain Bears was assigned to me via American Water Resource (a warranty company). I had an obvious leak in my front yard, but the technician came and left without resolving an obvious issue saying he didn't know where the leak was coming from. I had to call American Water Resources again to have them assign me another company who ended up getting to the root of the problem and fixing the issue. read more

Excellent communication, super professional and only modified what was necessary. With our front yard main line being the issue, I loved that not only did they salvage every single one of my mature plants, but they put every rock back into place. I was honestly astounded by their attention to detail...and that is coming from some one who might register on the OCD scale. ...seriously, other companies said they would HAVE to tear up the front and side yards, and wanted 3x the cost. Drain Bears cannot come more highly recommended! read more

Our experience with Drain Bears was great. We had a main line water leak in our front yard. The guys that come over were very experienced and knew what they were looking for. They are very polite and very caring. It did take awhile to get it done we had more than one leak. I have to say they have a wonderful crew. My yard was back together nicely like nothing happened. A job well done. I highly recommend Drain Bears. read more

They were the 2nd company to try to find my water main leak. They found and fixed the problem. Kind & professional.

I had a leak in my washing machine drain. Two other plumbers wouldn't even attempt the job because it was too close to the concrete and if they got it wrong they would have to Jackhammer the concrete which they did not want to do. Drain Bears came out, looked at it, told me what it would take. The owner of the company came out and spent almost 4 hours repairing that one drain and did a fantastic job. I would highly recommend this company. The fact no other Plumber wouldl touch this broken pipe, and Drain Bears came out and fixed it on first attempt says a lot about this company. I would highly recommend this company. read more

Stoyan and his team are amazing to work with! Great business with excellent staff. 100% recommend

Excellent service. Isaac has an amazing plumbing crew. Respectful. I would definitely work with them again.

They don't show up, they don't give choice when they are going to come. They say they are going to text before they come and don't.

If I could, I'd give them -5 stars. They came out to do a leak detection on my property and the plumber had his diagnosis in less than 30 minutes. I was told by the plumber that due to corroded valve on the water heater he was unable to continue. they did tell me that they found a small leak but as soon as I questioned that, why was the water company telling me it's 100 gallons a day. he went back to take a second look and it turns out that there's a leak in the backyard which he did not look for in the first place. If you would've taken his time the property, he would've found this out himself now I'm still waiting for a for an estimate and now they won't return my calls or text . Seems to me this was just to take the voucher that was provided from the water company. They do not care about people. read more

Drain Bears was dispatched to my home through a call to HomeServe, upon arrival by a technician Alex & after diagnosing it was determined that warranty didn't cover the repair. That's not the issue what then occurred was technician Alex gave an estimate of $425 to replace the cartridge in a dripping shower which my handyman ended up doing for $100...Still not the issue though they are a plumbing company and I understand the price differential, what became an issue is Alex said if you replace the cartridge at $425 it may not fix the drip and then we'll have to replace the valve for an additional $1400 totalling $1825 ( for a dripping shower!?) Or I could go straight to valve replacement for the $1400 & they guarantee the repair... Well the Big issue is it's an integrated part which the technician should've known or did know and was up to some shady business ..So I reached out to company on several phone attempts which is always challenging usually only get answering service and I emailed them giving company a chance to explain but no response so proceed with caution if you do may your experience be better read more

Stoyan and his crew went above and beyond in replacing the main water line from street to home. Excellent communication, timely, professional yet friendly. If I ever need a plumber again, Drain Bears will be my first choice. read more

There are a certain number of questions a property owner has before they can approve work. My greatest concern was the cost, whether or not the work they were going to do exceeded the amount my warranty company pays per event. I could not move forward without knowing the actual cost, and how much of it would be my responsibility. This is a fair question and I made it very clear to them. They told me they could not answer the question but did not explain why. If the plumber cannot tell the homeowner the cost of the job, then who can? Over the course of three phone calls, I was consistently told the following information: "I don't know, I'm not allowed to tell you and we don't do that." Their policies are odd at best. They do not cut into drywall, which is amazing considering that plumbing is behind the drywall. They do not remove bathtubs, which is the quickest way to the drain in question. Their resolution was to have me move all of my furniture out of the bedroom, roll back the carpet myself and then cover additional fixtures like ceiling fans or drapes with plastic. This would allow them to jackhammer the foundation in my bedroom, ( but they don't cut drywall.). I've never heard such nonsense in my whole life! I left messages for the owner of the company and my call has never been returned, which leads me to believe that the inadequacies of the plumbing staff are actually the policies of the owner. I did get the work done by a different company. They pulled the tub, repaired the drain, which was not fully inspected by Drain Bear and required a little more work. The new company put me in touch with a licensed professional who turned that former bathtub area into a beautiful walk-in shower. Total cost for the entire project was $1,500. I cannot recommend Drain Bear due to their refusal to answer questions regarding the cost of the job and their ridiculous policies of not cutting into drywall and not removing a bathtub. Sometimes you just have to get dirty when you're a plumber and they did not give me the impression that they wanted to do that. Every answer given to me presented itself as a barrier to moving forward and it became abundantly clear to me that they either did not know how to make the repair or did not want the job. I was very happy to oblige them by hiring a completely different company to get the work done. read more

Drain Bears was great! We were informed by LVVWD that our meter was running and we might have a leak. Drain Bears came out and determined we had a few small issues with pool equipment, landscaping, and RO/Water softener system. They didn't try to upsell us and were very professional and the $49 charge to come out was well worth it. Will definitely use them again if we have plumbing needs. A+ recommend! read more

Proceed with caution. Reckless, unprofessional, and unethical. They were sent to my home from my insurance. They came while there was a small leak. It was obvious where the water was coming from and the plumber's solution was to turn off a valve and said they would return 2 days later to actually fix it. Clearly they believed the valve would hold even though part of the system had a leak. We trusted their expertise and left for a few hours. When we returned there was a massive amount of water flowing through the neighborhood. Inside their was about 4 inches of water in area where the leak had been. The valve they assured was fine busted. When confronted they said it was due to the broken system and they weren't responsible for the damages. If the system was in such bad condition why did you leave it? Why was it not fixed right away if there was an imminent problem. Why did you schedule to come back 2 days later if the system was that bad. An ethical and professional plumber repairs a broken systems immediately, not 2 days later. We were told that switching the valve would fix the problem until their return; instead it caused 40 thousand dollars in damages and the loss of property that can never be replaced. Once the water was pushed out by my neighbor another plumber was called. They fixed the problem in 1 hr and charged half what this plumber quoted us. It took months for repairs to be completed and we had to live in a hotel while certain parts were worked on. They had no interest in taking responsibility for their choice to leave the system as is and not fix it. Their judgment proved to be the thing that was faulty. I truly hope people think carefully before trusting this company. read more

All those involved were professional, caring, attention to details, prompt in a major situation with water line. This was a scary situation as head of household! They saved my life by stopping the leak-corroded copper L-shape. John thank you for expediting the work! Well done...tenancious! This is Charmaine using Julianne's Yelp. Mr Stoyan S. you are blessed with great staff...they were also friendly and polite-heartfelt Pros!! When I get into my own yelp I will do review. Thank you Drain Bears read more

I was told by my landscaper that I had a leak in my waterline by the underground meter. I contacted Drain Bears and the owner came down right on schedule and checked it out. THERE WAS ABSOLUTELY NO LEAK!! The owner Stoyan was so very honest and forthright...I was so impressed. It is a rarity to find such an honest company lately but I suppose that I truly lucked out with Drain Bears. I know that in the future I will assuredly call this company if any issue regarding water leaks arise!!! read more

Joshua replaced our shower head this morning. He was on time, quick and efficient. Drain Bears also beat the price of several other vendors. I would highly recommend Drain Bears for your plumbing needs. read more

I don't know if some/all of reviews are fake but I can't believe the horrible treatment we got from Stoyan S was unique. It took 2 weeks to schedule (even though we said urgent) a guy came over, but said he had an emergency so someone would call us. Stoyan S came, stayed most of one hour (looking for my friend's leak) said he needed batteries for his tools (?!) so said he had to, "run to the store" My friend works from home so I waited there to let him back in. A few minutes over an HOUR later (store is 2 blks away) he came back. He looked for the leak for 1 hr then said he had to get part. (A part for WHAT?He hadn't even found the leak yet) So he had to, "run to the store" I thought shorter this time but took just over 1hr AGAIN I was mad by this time but didn't want to say since I thought he'd finish that day. He checked for leak for another hr then said he found it But said he would use a tiny plastic to cap it off, and he'd be back. He said to remove some drywall, told my friend and me where to remove out & in & he'd send the quote by email. I thought $250 since they said finding the leak is $250. I figured it was pretty pricey working less than 3 hrs total but at least he DID find the leak as promised. He sent my friend a quote for about $2K to run a line to repair the leak. I thought it was expensive but my friend just wanted it fixed, so he signed quote. A week passed, no contact My friend and I called the office (despite eventually finding out they pay for answer service), it just rang and rang. No one answered. Finally at the 2 week mark, I got a very nice-sounding office guy. He said Stoyan S was "out of town" (wth?!) but would call me Monday. Needless to say, Monday came with no call, another week passed with trying to get through to them. Meanwhile my friend and I kept wondering if it was a scam company because no one ever called back, but they hadn't collected the $250 yet for finding the leak. The quote that my friend signed said he could stop the work at any time and pay what was done so far. After about 3 weeks of him STILL having no water, he asked me to call and lhk we would pay for the leak detection and find someone else, who would actually do work! I called (took most of that week to get through) and talked to the nice office guy. This time I was more honest (told him what a strange situation it had been and also warned him that generally we couldn't leave a message except once). I asked if they had a different plumber they could send since that guy was so weird and didn't seem interested. He said unfortunately that weird guy is head of the company (HUH?) So I was SHOCKED but asked if my friend could please pay for the leak detection he had done and stop there, especially since we couldn't get Stoyan S to return a phone call nor come back to finish the work! (By this time my friend had removed the outside siding as he had told him was needed, so his house was basically left OPEN in the 100 degree heat!) I thought crazy but my friend would pay $250 and I'd help him get a different plumber to actually fix it so he could finally have water again. I thanked the nice guy and hung up. About 2 min later my phone rang and it was Stoyan S (the guy who would/could NOT return our calls nor come FINISH the work) I couldn't understand him at first because he was SCREAMING into the phone. Saying, "you can't stop, check the contract, read the fine print" I calmly said we did and it said we could stop work and pay what was owed so far. He kept screaming at me, and said he'd send my friend the bill. To my shock he sent my friend message "cancelled by the homeowner" (I wasn't and my friend just wanted him to finish the work that week.) He sent my friend a bill for the whole job cost--about $2K. My friend called me SO stressed out and upset, asking if I said I was the homeowner. I told him no way. I explained that Stoyan S screamed at me and hung up. I told my friend to get a lawyer but he's so busy and stressed, thought they might put a lien on his house. I thought he was overreacting & said he could pay the $250 AND give them the certificate (also worth $250) just to get the horrible guy off his back. My friend seemed mad at me, but I explained that I was calm and polite & NEVER claimed to be homeowner (also very true!) About a week passed, and I asked my friend if he wanted me to help him find a lawyer, but he said he couldn't afford it because he had to pay the $2K that it felt like Drain Bears was extorting from him, since he HAD received a lien on his house! This from a guy who couldn't bother to show up, call nor finish the job!! He spent less than 3 hrs total to find the leak, caused havoc, had my friend rip off the side of the house, screamed at me and ruined our friendship! I have NO idea who would ever hire such a dishonest, horrible company but somehow he got the water district to put his name on their water-smart plumber's list despite NOTHING was smart about hiring this horrible company! read more

Alex arrived within an hour of calling! He arrived, I described the problem, we had roots growing through our pipes, he first cleaned the first bit of it, put the camera down to confirm the problem, then went high pressure and killed the roots out the bare pipes. I recommend them highly for fast and quality and price worthy service! read more

Handled their business and dealt with my insurance. Kept in touch with updates on work and timeframes.

This is an outstanding company! After having an emergency, suspecting a water leak in my home this morning before working hours, I left a message on their website and was immediately contacted upon their opening. The customer service rep took down my info and was able to give me a same-day emergency appointment. Jason is a superstar! He came out promptly at the beginning of the appointment window,l. He was very professional, meticulous and knowledgeable. He quickly performed a thorough whole-house assessment with his detection equipment, discovered the problem and fixed it. I highly recommend this company! read more

Yesterday was the second time we've used Drain Bears for a plumbing issue, this time to replace the water main shut-off and pressure reducing valves in our garage. Both visits met or exceeded our expectations. Alex was our plumber, and was professional while personable during his visit. He arrived on time, explained everything clearly, and wore shoe covers when inside our home. The work was completed in a reasonable time frame, and he also gave us estimates on other work we requested. The water shut off valve works now, providing us with peace of mind that we can get water flow stopped in case of emergency or if we are away for any significant period. I didn't realize how low our previous pressure setting was before this maintenance, but we can tell a significant improvement in our water flow now. I also appreciated that Drain Bears offers some helpful discounts, and also offer a generous payment plan to help with repairs. Overall I believe Drain Bears provides good value for the cost of their services; they will do what you ask them to do, but they also provide reasonable advice that can save you money/hassles down the road as well. I didn't feel like we were being upsold on unnecessary products/services at any point, and Alex even helped me figure out I didn't need to fix a concern of mine; this is integrity, and saw this during both times we've called them. As a returning customer, I highly recommend Drain Bears. Thank you Alex! read more

After receiving a highly-inflated quote for a total sewer line replacement, I contacted Drain Bears through their website over the weekend. They called me first thing Monday morning to set up an appointment. Alex, the technician showed up right on time, on Christmas Eve, no less. He allowed me to watch as he slid a camera through the pipes. He stopped to point out different aspects, joints, etc. Although he agreed that my cast iron pipes are at the end of their life span, he agreed that much of the work could work, or be done in stages, including sewer lining rather than replacement, in order to make it more financially feasible for me. No hard selling, no pushy, talking over my head, etc. When the time comes, I will definitely call Drain Bears to begin my project. I also like that I control the financing component through their website. So impressed to find and HONEST company with a knowable technician! read more

We had roots that split our drain pipe. We also had a separation from our main to the city street line. Thankfully, Clark County Water Reclamation was responsible for that issue. Their original markings were placed in 2015 but their crew never came back! anyway, after their repair and pipe replacement, I first called our home warranty folks. The crew was too limited and of course knew to get other estimates. Had YES come out but had to have one more. One of the CCWR folks suggested I call Drain Bear. "Jason" and his crew were great. Everything from start to finish was done well and also included the replacing our concrete driveway!!! As for cost, for all they did, was definitely more involved for the basics only previously estimated by the other 2! read more

Even though this company was sent by my Property Management, I have to say the employees of this company are Awesome.. They are friendly, helpful and considerate. I had 2 different plumbers in from them and both were great. Very knowledgeable and made sure to leave everything cleaner before leaving.. I will use this company myself in the future. read more

This was the second time using Drain Bears. The first time was last year for main water line, this time was to repipe the entire house. They are quick to respond & get the job done right. Very polite & efficient. Highly recommend this company, will definitely use this company again if needed. Highly professional & courteous. read more

These guys came out and fixed a botched water heater installation done by the previous company in our rental. They were sent by our property manager and also fixed a couple other items found on inspection of the unit. Stoylan was very helpful and so was his tech Jason. They did the job right and on time and went above and beyond. I recommend this company now to family and friends. read more

01/18/2022 I had the pleasure of meeting not just a amazing plumber, but a honestly God loving man. His name is DAVID FERNANDEZ, look I'm not getting paid to write this review. I just felt like doing it, because the service this man provided was differently 10 out of 10!! I would highly Recommend doing business with this company (drain bears).and pleased ask for David you will not regret it! Thank you drain bears for the amazing work and low pricing :) and God bless David! read more

Drain Bears did an amazing job with my sewer line repair. Stoyan used a trenchless pipe lining technology that avoided jackhammering up the floors in my house. It saved me a lot of money and the inconvenience of having to leave my house during the process. Stoyan has a great work ethic ,he and his crew are kind, neat and very dependable. I would highly recommend using Drain Bears for any of your plumbing needs. read more

Recently I decided to invest in a water softener system for my house and also a brand new washer and dryer. I contacted Drain Bears and I have to admit, they did an excellent job. They walked me through my installation options and fees, completing the task in a very reasonable amount of time. They were very patient and I will definitely use them in the future for all of my plumbing needs. read more

This company is amazing. Stoyan could not be more knowledgable, helpful, and a genuinely nice guy. I had to call on a Saturday for a clogged kitchen drain, and surprisingly was able to get service the same day. He came, he conquered, and all was well...and for a very reasonable price also! Can't give them enough stars! read more

The guy that came out was honest, straight up and on time. Not only that he was a really good guy. How refreshing. Choose this company!

I needed a bathtub drain cleaned out. They were fast, polite, professional and early, boy that's a change! Very reasonably priced. Absolutely will use again. read more

Excellent plumbers! Highly recommended! Drain bears did a great job of unclogging my drain. Plumber was timely, polite, and professional. Pricing was fair and the plumber cleaned up after himself. The equipment was modern as is the scheduling and billing system. Plumber wore a mask and shoe covers without me asking. I've had two plumbers come during covid for other tasks and drain bears is by far the most professional and the only plumber I've used so far that respected covid precautions. read more

I had an emergency plumbing situation late in the evening at a time when I had just received guests to my house. The toilet backed up on my guest which was not a pleasant situation. I have a second toilet that also backed up so I knew I had an emergency problem. I googled plumbers and found Drain Bears. I went with them because they offered 24 hour service. I spoke with a very friendly man who then connected me to Stoy, the plumber. Stoy made it to my house within an hour after finishing up another job he had. I was so grateful that he was available at 10pm in the evening! He was thorough in his approach and got my pipes drained and toilets flushing again. He stayed til 11:30pm. Ow, that's what I call incredible dedication! Thank you, Stoy, for helping us so late in the evening and for providing such a great rate for your services! You'll be the one we call next time we have plumbing issues. read more