1. Bob's Repair

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Las Vegas, NV

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Unit named Train. Coils on the wall separating in several places vertically within one year!
David T.

ABSOLUTELY TERRIBLE EXPERIENCE!!! HIGHLY RECOMMEND NOT USE THIS COMPANY NOR THE PRODUCT THEY SAYS IS A TOP OF THE GRADE EQUIPMENT NAMED "Train"unless you have $12,000 to to $15,000 to flush down the drain yearly! Save yourself the money time and headache!!! I spent $12,000 cash for what is supposed to be top-of-the-line air-conditioning unit which is called the train. I wish I would've just stuck with the Lennox and whatever else extra I had to get to get the same air-conditioning unit that I've had in my house for 23 years without a problem! The 24th year of me living in my house, my air conditioner takes a dump and I call Bob's air conditioning and heating. Not even one year later after they install the train that's supposed to be a top-of-the-line air-conditioning unit with a price tag of $12,000 cash ( $15,000 if you had to finance through them ) that was spent. The coil wall is separating in a vertical line in multiple places, seven places to be exact! The separating is wide enough that you could almost stick your hand through each separation point of the coil. I communicated this to Bob's air-conditioning. They sent a tech out. The tech said that somebody may be have opened up the unit and got in there and separated it as if. Someone had some type of benefit to open up the air-conditioning unit panels take off the top of the roof and everything else what he had to do to access the unit and his so called professional diagnostic conclusion is that. Somebody probably did this to sabotage the unit in so many words. I finally get a call from whoever Frederick is at Bob's AC unit air-conditioning and the conversation didn't go so professionally. Voices was raised as if I'm the bad guy, unprofessional tone, unprofessional delivery, unprofessional comments on him, saying he'll be letting the manufacturer know that he had a customer that was complaining about a coil, which I stopped him in his tracks and let him know when you write that make sure you put a paying customer that paid $12,000 cash in your message of the complaining customer. I was told that he's looking at brand new units that has the same issue right in front of him this separation on multiple different units. I immediately told him you shouldn't be putting your name on that unit if the manufacturer is starting out with that kind of a product and have issues with it. He advised me that this is a top-of-the-line air-conditioning unit which I beg to differ cause it ain't even last a year without me having any issues but it's supposed to be the top-of-the-line air-conditioning unit for $12,000 and not even a year later, separation in a coils in a vertical line that is beyond deterioration and I'm pretty sure it's gonna get worse rapidly. So now I'm just AOL of $12,000 because it's not not working and it's past 90 days I was told. So I guess I need to figure out where I'm gonna come up with the next $12,000 to get the original air-conditioning unit that I had in my home prior again because this unit is trash!!! Morale of the story, is that I wouldn't recommend Bob's air-conditioning or unit along with their materials that they're selling as in top-of-the-line product because it didn't last a year! Stay away from the train if you don't have money to buy an air-conditioning unit or fix your air-conditioning unit yearly! Lennox is the unit that I had prior that I will buy again even with this unit working still. To be honest I really don't even want it anymore so good luck with finding a good air-conditioning guy company that is gonna honor a one year warranty because I was told that to one year warranty was that the unit had to fail for the warranty to kick for labor and I'm past my 90 install so in so many words. I'm just AOL! Welcome to America!!!

Sharmaine F.

Our technician was Edgar and he did a superb job! Unfortunately we got ripped off by Kayo energy with our solar panels who did a terribly poor job installing our solar panels and wirings and they went bankrupt and we were left f*cked without any warranty. Went with bob due to their reviews and I wasn't disappointed. Our solar stopped connecting due to burnt and damaged wires from a poor install from Kayo. Called up Bob for a service call to diagnose and the price was decent probably somewhere in the middle from the other quotes I received. Not cheap but not too expensive either. After the service call I scheduled for the next week for the repair and I wasn't disappointed. I wanted the repair to be done correctly and they did just that. Plus they have a 5 year warranty on parts and 10 on labor! Will definitely go with them again for any of my solar needs and hvac issues in the future!

A Complete Nightmare: Zero Quality Control and Ongoing Failures on Brand-New Trane AC Systems I am writing this review to share my incredibly frustrating experience with Bob's Repair AC & Solar Experts regarding the installation of two brand-new Trane AC units (a 3-ton and a 5-ton) and an attic handler/furnace in March 2026. While the smaller unit is finally running, our main 5-ton unit is completely broken, and we have been left completely out of the loop by their management. Here is the exact timeline of our experience: * April 10, 2026: Bob's AC replaced our original Bryant units with two brand-new Trane systems. Following their recommendation, we upsized our primary bedroom unit to a 3-ton unit, and replaced the main house system with a 5-ton unit. * July 10, 2026: A technician conducted a post-installation inspection and assured us that everything was operating perfectly. * July 12, 2026: Just two days after being told everything was fine, the brand-new 3-ton bedroom unit completely shut down. * July 15, 2026: Technician Luis Hernandez came out and stated the system was not adjusted properly during installation. He made adjustments and told us if it happened again, we should just try flipping our circuit breaker. Until someone else could come look it over again. Asking a customer to manually flip breakers on a brand-new, expensive system is entirely unacceptable. * August 7, 2026: The 3-ton unit shut down for a second time. * August 12, 2026: The owner called my wife and insinuated we had previously declined a larger air return for the 3-ton unit. My wife corrected him; nobody had ever mentioned this to us, despite our invoice stating "install a larger return if needed." The owner promised to call my wife back when I got home from work but he never called. * August 12, 2026 (Later that day): Technician Sergio Campos arrived. His findings were alarming: he discovered crossed wires on the brand-new system and had to fix the wiring mistakes. He also stating he didn't think a larger return was needed. * The 3-Ton Resolution: Bob's AC ultimately installed a larger return at no charge, which did finally fix the 3-ton unit's issues with no outages as of this time. The Ongoing 5-Ton Failure: While the 3-ton unit was resolved, our brand-new 5-ton unit has now completely failed. They have already had to install a brand-new motor, but the system is still down. Now, the tech tells us the compressor is bad and needs to be ordered. Just like when the owner promised to call me back and never did, the company has once again completely left us in the dark. Nobody from the office has provided any formal updates, details on the order, or a timeline for when the compressor will arrive. Just like with the motor replacement process, we are left out of the loop with a broken system in a 105 plus degree temperatures in Las Vegas, NV. The Bottom Line: We bought two top-tier, brand-new systems for peace of mind, but instead, we have faced critical installation errors (crossed wires), a failed motor, a dead compressor, and a total lack of communication from management. In addition, the techs tell us one thing upon their completed services but they never provide us with documentation after their visit and when we request a copy of the work order what we were told is not in the official report/notes. Having major components fail on a three-month-old system points to severe issues with either their installation quality or their equipment. I'm personally leaning towards installation because Trane had a very good reputations as one of the best ac systems on the market. The owner called us to blame us for not installing a larger return but has yet to call us about the multiple failures with both of our systems. OH.... did I mention we paid cash money for this new system! UPDATE: 15 Sept 2026: Bob's AC Repair arrived to replace the compressor on our failing 5-ton unit. The technician assured my wife that the system was fully functional, as intended. 16 Sept 2026: The next morning, my wife received an unexpected text message stating that a technician needed to return to replace the motor on the exact same 5-ton unit. Confused, I took time off work to accommodate their service window of 2:00 PM - 4:00 PM. By 4:15 PM, no one had arrived. I called the office, only to be told the technician was running late. He finally arrived at 4:55 PM. * The Backstory: On September 11th, a technician replace the motor but realized the root issue was actually a dead compressor. They left the system running that must have caused the new motor/system to entirely by September 12th. * The Deception: They returned on September 15th with the new compressor, they quietly reinstalled our original, old 5-ton motor just to get the system operational. * The Cover-Up: Bob's used the original motor as a band-aid and ordered a second new motor. Every interaction gives us more reason to question our decision choosing this company for our home HVAC needs.

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4 months ago

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4 months ago

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4 days ago

Them Did a great job from another company that did a crappy job and they guarantee you with warranty

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8 days ago

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Bob P.

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5 months ago

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26 days ago

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8 months ago

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3 months ago

Jordan was excellent! He was friendly, very knowledgeable, & has great customer service!

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6 months ago

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1 year ago

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4 months ago

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3 months ago

Great service and all the work was clearly explained by our technician Kyle. Thank you I will be using this company again.

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5 months ago

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9 months ago

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8 months ago

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3 months ago

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2 months ago

They beat the other competitors prices, by thousands, and did a great job, highly recommend them for new AC...

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6 months ago

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5 months ago

I had them install a brand New AC system install was great service super fast fair price will use again

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10 months ago

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5 months ago

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Ask the Community - Bob's Repair

Are they helpful with knowledge of solar panels that are already installed?

Yes, they are the best call them. They installed my solar at my house and I am very happy with Bob’s Repair AC & Solar system. Tell them you are from Iga the number is: 1-702-246-2418

What forms of payment does Bob's take? Check? Debit/Credit with no additional fees?

All the above! Financing too!

View All 4 Questions

Review Highlights - Bob's Repair

“I called and spoke to Alexis, who was so warm & patient, getting us scheduled with Adan the next day for a quote.”

Mentioned in 28 reviews

Read more highlights

Legacy Air - Don't Overpay for Home Comfort

Legacy Air

(957 reviews)

Sunrise

This new guy Nick Ruiz He's s really nice and he did his Job to look the exact problem…read more Thanks to him he saw Our condenser Unit that need to be change from the start. He communicate properly to uS so we can know the problem with our unit better than the other Guy came here first his name OMAR. AND I want to COMPLAIN Omar the first Guy to look our AC condenser unit that told us we need to pay him $1k + + for a new Accessories for our condenser unit accessories and plus labor JUST TO FIX IT. We didn't say yes to what his saying. He didn't even send the videos that i gave it to him to the office to report it video of the condenser with the loud noise and it get worst when he touch it like theres every now and then a loud noise. I want to complain OMAR for what he did to us is a SCAM. But this Guy its NOT a Scam NICK RUIZ he communicate to us properly. Thats all we need and a big help to change our unit for free. Thanks so much you guys give us a good guy from your company.

Omar and came out after having my blower motor go out on my Bosch Unit, I called another local a/c…read morecompany who cancelled my appointment due to not being experienced to work on bosch. I called legacy and spoke to them about my situation. They had a tech call me to go further in depth to make sure they assigned me the right tech, especially being Bosch. Omar was dispatched and immediately did his general inspections once arriving. Then he went into the attic where he started doing his diagnostics and found out the blower motor itself was dead even though proper voltage was being sent to it. (Common with Bosch units). After just owning this new home for 2 months, Omar was able to help with cost of the repair from the unit and work out with our independent home warranty to get the job done right. Omar was very thorough and explained and answered questions I had in regards to the parts and a/c unit, I appreciate his honesty and going out to get our blower motor and return to complete the job on our intricate bosch unit. He was very experienced and knowledgeable which hard to put a price on.

Nevada Residential Services Air Conditioning & Heating

Nevada Residential Services Air Conditioning & Heating

(493 reviews)

Fantastic, fast and very respectful. I needed to replace my AC/Furnace and spoke to a few other…read morefirms but Vlad was rhe most responsive and knowledgeable. Their price was in line with another company but significantly lower than others. I especially appreciated the care the team took while inside my home. They protected my floors and are sending a crew to touch up my attic access door that understandably got scratched in the process. When I told the lead, Ever, that I would clean up the debris left behind he asked 3 times if I was sure. I planned to clean the floors anyway but just loved his persistence that he doesnt leave a job site less than perfect. They also showed up right on time and finished 2 hours early.

Predatory pricing practices and upselling. I asked the…read moretechnician if he would give me a quote to install an APCOX as I am a cancer survivor and immunocompromised. We also lost our furniture due to last home making my whole family sick from mold in the HVAc due to leaks. I know the APCOX pricing wholesale, the model I looked at is approx $ 900 dollars. I know the company needs to mark up to install and make a living but the quote I got was way beyond the normal mark up and upselling. The tech quoted that me I needed a duct clean on a 2 year old home, and put a quote for an April Aire that I did not ask for nor discuss into the quote in addition to the APCO X. The quote was an eye popping $11,000 dollars! Not only is this insulting to my intelligence but when I called the company they didn't care.

ProZone Air Conditioning and Heating Repair Las Vegas - Welcome to ProZone Air Conditioning and Heating

ProZone Air Conditioning and Heating Repair Las Vegas

(231 reviews)

South Summerlin

My AC went out at 5p on a Saturday. The company I had been using said they couldn't come until the…read morefollowing morning. Well, I wasn't going to roast in my house all night (luckily no pets or kids live here). So I got on Yelp and found this company, now called Lee's. They had a technician (shout out Diego!) out before 7pm to diagnose the problem. In an hour, he realized that I either had a huge repair or a complete HVAC replacement on my hands. He called his supervisor, who came over within 30 mins. Mind you, it's now 8:30pm on a Saturday. Ray gave me all of my options and did not try to upsell me at all. In fact, he told me I did not need to even consider the two most expensive options, based on my house size and system. He explained everything very carefully and let me ask all the questions I could think of. And he told me that he could have a team at my house at 8am on Sunday (the next day!) to replace my entire HVAC system and it would be done by dinner time. They showed up at 8:04am and were done at 4:20pm. And the most unexpected thing was that Ray lent me his personal portable AC unit so that I could sleep in my house Saturday night and then have a cool room to hang out in while the team did their work. (I don't remember the names of the two men who did that hard work all day Sunday, but massive thank you to them. They put tarps down to protect my floors and they cleaned up everything after they were done.) The warranty comes with a 1-year warranty on labor, 10-years warranty on all of the parts, and for the first year, three complementary inspections. After that first year, for only $140/yr I can continue those three annual inspections (which I will obviously be doing). I now have ice cold AC and I could not be happier with this experience (even though a new HVAC is very expensive but obviously required to live in Vegas). You need HVAC work? These are the people you call.

We bought a new home and the AC was not cooling so we called for estimate. They came out told us…read morethe unit was 2009. It needed several parts. Which we figured. They were able to fix it the same time. The tech was quick and friendly. He explained the cost and that for now our compressor was good so we didn't need a new one. Overall a good experience.

Bumble Breeze

Bumble Breeze

(875 reviews)

During a grand opening of a local business, I entered a raffle for a free tune-up of my a/c at…read moretheir tent. I've received free tune-ups & quotes from a couple other businesses, but I've been seeing Bumble Breeze at neighbors' homes & was intrigued. I've been meaning to contact them for a 3rd perspective so the raffle win happened to be perfect timing. Jamal came out to complete the complimentary tune-up & the experience was superb! He took photos of everything he serviced, offered to have me tag along so I can understand the processes he was completing & thoroughly answered any/every question I had. His findings were similar to the other two companies I received two quotes from... a new a/c system is need (oy...). The difference was, he was very thorough in explaining why he felt the replacement was needed & showed concrete facts of why. Even emailed me a copy of his photos/videos and notes so I could show my husband when he got home. Jamal completed his professional service, made sure all my questions were answered and scheduled for me to talk to a manager abut options and pricing. I was hesitant to move forward, but the replacement was inevitable. I could have rode it out until the unit was on its last string, but this is Vegas. I wanted to be preventative. Plus, 3 neighbors' units crapped out within the month. I didn't want to be the 4th in the height of a hot summer. Queue in Larry. He was beyond professional. Personable even. I was ready for the upselling and pushiness, but the experience never came. He went over Jamal's findings with me once more. Explained his recommendations for new units & even suggested an extra vent install for better performance. The kicker? He didn't deviate from his initial guesstimated price as he continued to include various extras that would help us put our best foot forward. Who does that? Bumble Breeze apparently lol. After everything was said & done, I told him I wanted to talk it over with my husband & make sure we can afford the financing. No pressure or pushiness on his end. We even agreed on a date of no contact if he never heard from me to ease the indecisiveness. He followed up with me & offered an additional incentive where I couldn't say no. BumbleBreeze with the install, maintenance/extended warranties & extra razzle dazzle of free dryer vent cleaning and sanitization ended up being almost $10k cheaper than my other two quotes!! No brainer. We came up with a comfortable number, finance plan/budget and the appt for install happened in no time. Jesus & Curtis came in and completed the install. Just like Jamal and Larry, both gentlemen were courteous, professional & friendly. They were mindful of my home and their mess during the whole process. They kept me in the loop as the process went on too. They gave me a tour of the finished product & explained filters and my new thermostat. Curtis made sure any of my questions were answered and explained how beneficial the new unit will be overall before they left. They explained a tech will be in contact complete the process with a duct sanitization and cleaning as well as the promised free dryer vent cleaning. Devin came a couple days later to finish the job. Just like all the rest, he was professional, courteous and friendly. He completed the vent cleaning & sanitization process. He took before & after photos/videos that I got emailed a copy of for my records. He made sure the team prior was thorough with the initial tune-up, inspection and install. He even took a photo of the filter recommendation sticker on the unit while he was in the attic to make sure I had all the info I needed. He explained the duct maintenance schedule and went on his way. As a home owner, dreaded big purchases like a new a/c unit in Vegas is traumatizing sometimes. However, Bumble Breeze made this experience as positive as it could be. I see the reviews and posts about post-install trauma and maintenance. I'll definitely update my review if I experience anything negatory like that. However, from this current experience, I'm confident with my experience moving forward. Thanks so much!!

Unfortunately, the provider was unable to assess the scope of the intervention before engaging in…read moremultiple exchanges and scheduling discussions. After considerable time spent coordinating the visit, we were finally informed that they did not have the appropriate equipment or expertise to access and inspect the HVAC units. A preliminary evaluation of the site requirements should have been carried out at the beginning of the process. This would have avoided unnecessary delays and wasted time for all parties involved. Based on this experience, I cannot recommend this provider for commercial HVAC assessments requiring planning, coordination, and technical qualification.

Bob's Repair - hvac - Updated October 2026

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