1. Bob's Repair

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Las Vegas, NV

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Unit named Train. Coils on the wall separating in several places vertically within one year!
David T.

ABSOLUTELY TERRIBLE EXPERIENCE!!! HIGHLY RECOMMEND NOT USE THIS COMPANY NOR THE PRODUCT THEY SAYS IS A TOP OF THE GRADE EQUIPMENT NAMED "Train"unless you have $12,000 to to $15,000 to flush down the drain yearly! Save yourself the money time and headache!!! I spent $12,000 cash for what is supposed to be top-of-the-line air-conditioning unit which is called the train. I wish I would've just stuck with the Lennox and whatever else extra I had to get to get the same air-conditioning unit that I've had in my house for 23 years without a problem! The 24th year of me living in my house, my air conditioner takes a dump and I call Bob's air conditioning and heating. Not even one year later after they install the train that's supposed to be a top-of-the-line air-conditioning unit with a price tag of $12,000 cash ( $15,000 if you had to finance through them ) that was spent. The coil wall is separating in a vertical line in multiple places, seven places to be exact! The separating is wide enough that you could almost stick your hand through each separation point of the coil. I communicated this to Bob's air-conditioning. They sent a tech out. The tech said that somebody may be have opened up the unit and got in there and separated it as if. Someone had some type of benefit to open up the air-conditioning unit panels take off the top of the roof and everything else what he had to do to access the unit and his so called professional diagnostic conclusion is that. Somebody probably did this to sabotage the unit in so many words. I finally get a call from whoever Frederick is at Bob's AC unit air-conditioning and the conversation didn't go so professionally. Voices was raised as if I'm the bad guy, unprofessional tone, unprofessional delivery, unprofessional comments on him, saying he'll be letting the manufacturer know that he had a customer that was complaining about a coil, which I stopped him in his tracks and let him know when you write that make sure you put a paying customer that paid $12,000 cash in your message of the complaining customer. I was told that he's looking at brand new units that has the same issue right in front of him this separation on multiple different units. I immediately told him you shouldn't be putting your name on that unit if the manufacturer is starting out with that kind of a product and have issues with it. He advised me that this is a top-of-the-line air-conditioning unit which I beg to differ cause it ain't even last a year without me having any issues but it's supposed to be the top-of-the-line air-conditioning unit for $12,000 and not even a year later, separation in a coils in a vertical line that is beyond deterioration and I'm pretty sure it's gonna get worse rapidly. So now I'm just AOL of $12,000 because it's not not working and it's past 90 days I was told. So I guess I need to figure out where I'm gonna come up with the next $12,000 to get the original air-conditioning unit that I had in my home prior again because this unit is trash!!! Morale of the story, is that I wouldn't recommend Bob's air-conditioning or unit along with their materials that they're selling as in top-of-the-line product because it didn't last a year! Stay away from the train if you don't have money to buy an air-conditioning unit or fix your air-conditioning unit yearly! Lennox is the unit that I had prior that I will buy again even with this unit working still. To be honest I really don't even want it anymore so good luck with finding a good air-conditioning guy company that is gonna honor a one year warranty because I was told that to one year warranty was that the unit had to fail for the warranty to kick for labor and I'm past my 90 install so in so many words. I'm just AOL! Welcome to America!!!

Sharmaine F.

Our technician was Edgar and he did a superb job! Unfortunately we got ripped off by Kayo energy with our solar panels who did a terribly poor job installing our solar panels and wirings and they went bankrupt and we were left f*cked without any warranty. Went with bob due to their reviews and I wasn't disappointed. Our solar stopped connecting due to burnt and damaged wires from a poor install from Kayo. Called up Bob for a service call to diagnose and the price was decent probably somewhere in the middle from the other quotes I received. Not cheap but not too expensive either. After the service call I scheduled for the next week for the repair and I wasn't disappointed. I wanted the repair to be done correctly and they did just that. Plus they have a 5 year warranty on parts and 10 on labor! Will definitely go with them again for any of my solar needs and hvac issues in the future!

A Complete Nightmare: Zero Quality Control and Ongoing Failures on Brand-New Trane AC Systems I am writing this review to share my incredibly frustrating experience with Bob's Repair AC & Solar Experts regarding the installation of two brand-new Trane AC units (a 3-ton and a 5-ton) and an attic handler/furnace in March 2026. While the smaller unit is finally running, our main 5-ton unit is completely broken, and we have been left completely out of the loop by their management. Here is the exact timeline of our experience: * April 10, 2026: Bob's AC replaced our original Bryant units with two brand-new Trane systems. Following their recommendation, we upsized our primary bedroom unit to a 3-ton unit, and replaced the main house system with a 5-ton unit. * July 10, 2026: A technician conducted a post-installation inspection and assured us that everything was operating perfectly. * July 12, 2026: Just two days after being told everything was fine, the brand-new 3-ton bedroom unit completely shut down. * July 15, 2026: Technician Luis Hernandez came out and stated the system was not adjusted properly during installation. He made adjustments and told us if it happened again, we should just try flipping our circuit breaker. Until someone else could come look it over again. Asking a customer to manually flip breakers on a brand-new, expensive system is entirely unacceptable. * August 7, 2026: The 3-ton unit shut down for a second time. * August 12, 2026: The owner called my wife and insinuated we had previously declined a larger air return for the 3-ton unit. My wife corrected him; nobody had ever mentioned this to us, despite our invoice stating "install a larger return if needed." The owner promised to call my wife back when I got home from work but he never called. * August 12, 2026 (Later that day): Technician Sergio Campos arrived. His findings were alarming: he discovered crossed wires on the brand-new system and had to fix the wiring mistakes. He also stating he didn't think a larger return was needed. * The 3-Ton Resolution: Bob's AC ultimately installed a larger return at no charge, which did finally fix the 3-ton unit's issues with no outages as of this time. The Ongoing 5-Ton Failure: While the 3-ton unit was resolved, our brand-new 5-ton unit has now completely failed. They have already had to install a brand-new motor, but the system is still down. Now, the tech tells us the compressor is bad and needs to be ordered. Just like when the owner promised to call me back and never did, the company has once again completely left us in the dark. Nobody from the office has provided any formal updates, details on the order, or a timeline for when the compressor will arrive. Just like with the motor replacement process, we are left out of the loop with a broken system in a 105 plus degree temperatures in Las Vegas, NV. The Bottom Line: We bought two top-tier, brand-new systems for peace of mind, but instead, we have faced critical installation errors (crossed wires), a failed motor, a dead compressor, and a total lack of communication from management. In addition, the techs tell us one thing upon their completed services but they never provide us with documentation after their visit and when we request a copy of the work order what we were told is not in the official report/notes. Having major components fail on a three-month-old system points to severe issues with either their installation quality or their equipment. I'm personally leaning towards installation because Trane had a very good reputations as one of the best ac systems on the market. The owner called us to blame us for not installing a larger return but has yet to call us about the multiple failures with both of our systems. OH.... did I mention we paid cash money for this new system! UPDATE: 15 Sept 2026: Bob's AC Repair arrived to replace the compressor on our failing 5-ton unit. The technician assured my wife that the system was fully functional, as intended. 16 Sept 2026: The next morning, my wife received an unexpected text message stating that a technician needed to return to replace the motor on the exact same 5-ton unit. Confused, I took time off work to accommodate their service window of 2:00 PM - 4:00 PM. By 4:15 PM, no one had arrived. I called the office, only to be told the technician was running late. He finally arrived at 4:55 PM. * The Backstory: On September 11th, a technician replace the motor but realized the root issue was actually a dead compressor. They left the system running that must have caused the new motor/system to entirely by September 12th. * The Deception: They returned on September 15th with the new compressor, they quietly reinstalled our original, old 5-ton motor just to get the system operational. * The Cover-Up: Bob's used the original motor as a band-aid and ordered a second new motor. Every interaction gives us more reason to question our decision choosing this company for our home HVAC needs.

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4 months ago

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4 days ago

Them Did a great job from another company that did a crappy job and they guarantee you with warranty

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7 days ago

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Bob P.

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5 months ago

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25 days ago

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8 months ago

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2 months ago

Jordan was excellent! He was friendly, very knowledgeable, & has great customer service!

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4 months ago

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3 months ago

Great service and all the work was clearly explained by our technician Kyle. Thank you I will be using this company again.

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5 months ago

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9 months ago

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8 months ago

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2 months ago

They beat the other competitors prices, by thousands, and did a great job, highly recommend them for new AC...

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6 months ago

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5 months ago

I had them install a brand New AC system install was great service super fast fair price will use again

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10 months ago

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Page 1 of 14

Ask the Community - Bob's Repair

Are they helpful with knowledge of solar panels that are already installed?

Yes, they are the best call them. They installed my solar at my house and I am very happy with Bob’s Repair AC & Solar system. Tell them you are from Iga the number is: 1-702-246-2418

What forms of payment does Bob's take? Check? Debit/Credit with no additional fees?

All the above! Financing too!

View All 4 Questions

Review Highlights - Bob's Repair

“I called and spoke to Alexis, who was so warm & patient, getting us scheduled with Adan the next day for a quote.”

Mentioned in 28 reviews

Read more highlights

Robco Electric

Robco Electric

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Very professional and excellent communication. Highly recommend for solar installation.read more

This is one of those reviews where (if possible), I'd give Robco Electric more than five stars on…read moretheir Solar installation / service. We did a lot of research before we pulled the trigger on Solar. We did a deep dive on leasing versus purchasing, equipment differences and post installation service. We had actually contracted with a different firm, but after we found out the sales rep misrepresented the equipment they were going to install - we cancelled. After that, we reached-out to two other companies - one of which was Robco. After comparing all of the metrics as well as the reviews, we ended up purchasing a system from Robco. From the presentation and design with Jorge, through the approval process with our HOA, to obtaining permits, they were on top of it all. We initially met with Jorge on May 12th. All approvals were obtained and Mike and his installation crew showed up on May 26th. These guys actually showed up early and worked like a well greased machine. The job was completed by mid afternoon, including the painting of conduit and solar emergency shut-off to match the stucco on my home. They even left me with extra roof tiles in case we needed them in the future. After the installation, the building inspector scheduled time to come by and sign-off on the permit. Of course, there were no problems there. The funny thing was that I can be a bit chatty and in talking to the inspector, he stated in summary that if he were were going to put solar on his personal home - or needed an electrical repair, Robco is the one company he would call. I thought that was quite an endorsement. That last installation piece was for NV Energy to come out and replace the meter with one that can export unused solar energy back out to the grid; that was done on June 18th. From start to finish, Jorge, Mike and all of the guys at Robco exceeded our expectations. We would wholeheartedly recommend them for your Solar (or electrical repair) needs.

ION Solar

ION Solar

(62 reviews)

ION Solar has provided nothing but top notch service for us. They provided us with estimated…read morerequired panels and I think my husband declined two or three. our power bill plus our monthly payment to ION is under $200 total each month. after the installation we had a hot tub installed and thought we would see a spike in energy use, nope. we are very pleased. they check on us periodically, they have been sensitive to my husbands health and sometimes call just to see how he is doing. We have referred friends and family, they have a great referral program. my cousin had them installed and his mind is blown at how much he saves monthly in energy costs. choose them, tell them Danny Garay referred you, you won't be disappointed.

Stop door knocking sales attempts, especially on clearly marked "no soliciting " properties…read more It is clearly a desperate move to increase accounts. If your services had merit on reputation maybe you would not be so close to bankruptcy. Solar systems are a joke in the Las Vegas valley. 25-30 year PPA contracts, Warren Buffet maximizing profits by lowering NP buyback rates for power fed back into the system, unreasonable high prices for purchasing, and many instances of roof damage during installation processes. Also, your representative walking around Henderson knocking on doors of people he clearly doesn't know was very rude. This is no longer 1950 gentleman, entering private property uninvited is intrusive,assumptive, and offensive to many.

Sol-Up

Sol-Up

(200 reviews)

Title: Customer-Focused, Knowledgeable, and Truly Committed - Sol-Up Delivers!…read moreAfter an exhausting experience with a nationwide solar provider--quickly realizing they were simply too big to care--I decided to move three rooftop solar projects to Sol-Up. From my initial email inquiry and the Sol-Up team's immediate follow-up, I knew I had made the right choice. I was fortunate to be assigned to work with Antonija, who, instead of rushing us into quick signatures or pushing products and lease programs that primarily benefit installers, patiently walked my wife and me through a full Solar 101 presentation. Admittedly, I'm someone with minimal patience, but I actually enjoyed the presentation and learned a great deal about product selection and design considerations. Sol-Up has been in business since 2009, and it shows. They are highly proficient at navigating the many obstacles in today's solar environment while remaining 100% customer-focused throughout the entire transaction. Antonija, Rita, and the leadership team treated us like family, offering sensible, customized solutions for each of our three rooftops. With the federal solar tax incentive set to decline at year-end, I highly recommend reaching out to Antonija and her team for a truly "Simple and Seamless" solar solution. You will not be disappointed.

I originally left a negative review because of my experience with Destiny Garcia in the sales…read moredepartment. My concern was never with Sol-Up as a company it was with how I felt I was treated during our interactions. After deciding not to move forward with the project, I experienced what I believe was unprofessional conduct. When I asked to speak with a manager regarding my concerns, I felt my request was not appropriately escalated. Following that, I believe I was subjected to repeated unwanted phone calls and what I perceived as retaliatory behavior, including a negative BBB review directed at my business. I was also concerned that information I had provided during the sales process was used in a way that made me uncomfortable. As someone who was attempting to extend a project worth more than $30,000 for a client, professionalism and trust were extremely important to me. A customer should be able to decide not to do business with a company without worrying about retaliation, harassment, or having their information mishandled. I have since updated my rating because I reached out directly to Sol-Up's COO, who responded promptly and professionally. I truly appreciate the time he took to address my concerns, and his response demonstrated the level of customer service I had hoped to receive from the beginning. This review is not intended to discourage others from doing business with Sol-Up. Rather, I sincerely hope the company addresses situations like this through additional training and oversight. My experience raised concerns about how customer information is handled and how complaints are managed. If I felt uncomfortable after sharing only basic contact information, it naturally made me wonder how other sensitive information, such as a home address or financial details, would be safeguarded. I genuinely wish Sol-Up and its leadership the best, and I hope future customers receive the professional, respectful experience they deserve.

Solar Optimum Nevada

Solar Optimum Nevada

(22 reviews)

DO NOT USE I wanted…read moreto buy a full system outright. The salesman, Chance, was amazing and walked me through the quote, inspection and was very responsive. He assured me the $500 deposit was refundable up until they needed to pull permits. I paid the deposit and it was through a different company. What? waited for the inspection and nothing. After several weeks Chase said he was laid off. I was put in contact with Sam. We'll call him full of s*it Sam. Said I needed a new roof and the agreement said there was no refund for the deposit, conflicting Chase. He agreed they would review the recorded call and a manager would contact me. I've tried repeatedly to contact them again and have been officially brushed off and never received anything. No refund or call back.. Also, Chase and I responded on calls and text on a cell phone. Was that recorded?? They push you and tell you whatever they can to get that deposit and then Push you for a new roof and if you try to push back, they're gone With your money.

I wanted to post a quick follow-up to my earlier review. After I shared my concerns about the…read morenon-disparagement clause in the contract, I got a call from Solar Optimum's Director of Sales. He was professional and respectful, and took the time to explain their side of the clause. They're not trying to silence honest feedback across the board -- they're asking for 45 days to fix any issue before someone goes public with a negative review. I appreciate the clarification, but this is still an effort to silence consumer's right to free speech, which is something I take very seriously. I work with several brands that compete in various marketplaces, and this is a tactic I would never endorse. The clause, as written, sends the wrong message. It's written in very strong legal language, and yes, it absolutely reads like a threat. Telling a customer that their warranty could be voided over a "disparaging" comment -- even one that's truthful -- feels more like protecting the brand at the expense of the customer's rights. If a company's service is great and they handle problems with integrity, their customers won't feel the need to "disparage" them in the first place. To be clear, I otherwise had a good experience with Solar Optimum during the proposal stage, but ultimately decided not to sign due to what I consider to be a big red flag. I have no reason to believe that the positive reviews here are not genuine. I just have to assume that part of the reason they seem to out-index the rest of the industry is due to this type of tactic. I don't have a crystal ball - but the solar industry seems to be littered with companies who deal in deceptive practices, so if you want to be the "good guy", then you should have confidence that your customers will advocate for you. This isn't personal -- it's a broader concern about consumer rights. If you're thinking about signing with any solar company (not just this one), read the contract carefully, ask questions, and make sure your voice doesn't come with fine print attached.

702 PlumbAIR

702 PlumbAIR

(887 reviews)

We have used 702 Plumbair for 5+ years now throughout several different homes and their service has…read morebeen impeccable and affordable. This week we called them for an HVAC checkup. Eli and Felipe arrived, on time and with smiles. Eli took his time, documented issues methodically, took pictures and videos, and easily explained everything in laymen's terms. Both he and Felipe were patient and kind and alleviated any anxiety I had over my HVAC system. Eli even said I could call or text him any time with any more questions! An underrated part of 702 Plumbair's service and technical excellent is definitely their customer service. Thank you Eli and Felipe for such a positive visit, and thank you also to Justin and Luke and Sarah in the office for their assistance and patience!

Would absolutely never recommend this company…read more I hired this company in April of last year for an AC tune-up to get the system ready for the summer, especially with my in-laws coming to visit. Keep in mind, there was absolutely nothing wrong with the AC prior to this visit. The technician arrived and promptly started taking things apart only to tell me that the fan motor and dual-run capacitor were failing. Other than that, he essentially just hosed down the bottom of the AC unit, which honestly is something I could have done myself, and then put together an estimate for repairs that ended up costing over $2,700 before leaving. I was under the impression that an AC tune-up included basic cleaning and maintenance, including checking or cleaning the air filters and making sure the system was operating properly. Instead, the entire visit felt like it was focused on finding repairs to sell me rather than actually performing a tune-up. I ultimately declined the $2,700+ repair, and guess what? The AC is still working perfectly fine today. Based on my experience, it was very apparent that the technician was primarily focused on selling me a repair rather than providing the tune-up service I had requested. Very disappointing experience and I would not recommend this company.

Bob's Repair - hvac - Updated October 2026

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