A Complete Nightmare: Zero Quality Control and Ongoing Failures on Brand-New Trane AC Systems
I am writing this review to share my incredibly frustrating experience with Bob's Repair AC & Solar Experts regarding the installation of two brand-new Trane AC units (a 3-ton and a 5-ton) and an attic handler/furnace in March 2026. While the smaller unit is finally running, our main 5-ton unit is completely broken, and we have been left completely out of the loop by their management.
Here is the exact timeline of our experience:
* April 10, 2026: Bob's AC replaced our original Bryant units with two brand-new Trane systems. Following their recommendation, we upsized our primary bedroom unit to a 3-ton unit, and replaced the main house system with a 5-ton unit.
* July 10, 2026: A technician conducted a post-installation inspection and assured us that everything was operating perfectly.
* July 12, 2026: Just two days after being told everything was fine, the brand-new 3-ton bedroom unit completely shut down.
* July 15, 2026: Technician Luis Hernandez came out and stated the system was not adjusted properly during installation. He made adjustments and told us if it happened again, we should just try flipping our circuit breaker. Until someone else could come look it over again. Asking a customer to manually flip breakers on a brand-new, expensive system is entirely unacceptable.
* August 7, 2026: The 3-ton unit shut down for a second time.
* August 12, 2026: The owner called my wife and insinuated we had previously declined a larger air return for the 3-ton unit. My wife corrected him; nobody had ever mentioned this to us, despite our invoice stating "install a larger return if needed." The owner promised to call my wife back when I got home from work but he never called.
* August 12, 2026 (Later that day): Technician Sergio Campos arrived. His findings were alarming: he discovered crossed wires on the brand-new system and had to fix the wiring mistakes. He also stating he didn't think a larger return was needed.
* The 3-Ton Resolution: Bob's AC ultimately installed a larger return at no charge, which did finally fix the 3-ton unit's issues with no outages as of this time.
The Ongoing 5-Ton Failure:
While the 3-ton unit was resolved, our brand-new 5-ton unit has now completely failed. They have already had to install a brand-new motor, but the system is still down. Now, the tech tells us the compressor is bad and needs to be ordered.
Just like when the owner promised to call me back and never did, the company has once again completely left us in the dark. Nobody from the office has provided any formal updates, details on the order, or a timeline for when the compressor will arrive. Just like with the motor replacement process, we are left out of the loop with a broken system in a 105 plus degree temperatures in Las Vegas, NV.
The Bottom Line:
We bought two top-tier, brand-new systems for peace of mind, but instead, we have faced critical installation errors (crossed wires), a failed motor, a dead compressor, and a total lack of communication from management. In addition, the techs tell us one thing upon their completed services but they never provide us with documentation after their visit and when we request a copy of the work order what we were told is not in the official report/notes. Having major components fail on a three-month-old system points to severe issues with either their installation quality or their equipment. I'm personally leaning towards installation because Trane had a very good reputations as one of the best ac systems on the market. The owner called us to blame us for not installing a larger return but has yet to call us about the multiple failures with both of our systems. OH.... did I mention we paid cash money for this new system!
UPDATE:
15 Sept 2026: Bob's AC Repair arrived to replace the compressor on our failing 5-ton unit. The technician assured my wife that the system was fully functional, as intended.
16 Sept 2026: The next morning, my wife received an unexpected text message stating that a technician needed to return to replace the motor on the exact same 5-ton unit. Confused, I took time off work to accommodate their service window of 2:00 PM - 4:00 PM. By 4:15 PM, no one had arrived. I called the office, only to be told the technician was running late. He finally arrived at 4:55 PM.
* The Backstory: On September 11th, a technician replace the motor but realized the root issue was actually a dead compressor. They left the system running that must have caused the new motor/system to entirely by September 12th.
* The Deception: They returned on September 15th with the new compressor, they quietly reinstalled our original, old 5-ton motor just to get the system operational.
* The Cover-Up: Bob's used the original motor as a band-aid and ordered a second new motor.
Every interaction gives us more reason to question our decision choosing this company for our home HVAC needs. read more