Let me say that the food here is pretty good. They actually use chicken breast for their lemon chicken (instead of deep fried chicken(?) blobs I've seen in other places, and everything is served hot and tasty. The rice is steamed just fine (no burnt or uncooked grains), and the egg roll is fried just right with no hard or undercooked edges. I really have no complaints about the food. Indeed, it's one of the better Chinese-American places I've been.
The prices are also very reasonable. I am especially fond of the lunch specials that are even available on Saturday (11-3), where you can get a slightly smaller (but seriously, you don't need more) version of popular dinner entrees. Dinner sized portions meanwhile range from $7 for the basic noodles or rice to $13 for seafood filled platters. Most plates average out at about $9, though. This isn't super cheap but it is about average for most Chinese-American restaurants I've been to. They also go a little beyond the basic sweet and sour and have a few more unique dishes like mango or pineapple chicken.
The restaurant is also clean and in good shape. The decor isn't particularly interesting to be sure - wood paneled walls straight out of my childhood with a few knick-knacks and Chinese lanterns. It's not a place to go for the ambience. The fake peach tree and peacock feathers at the door are a nice touch, though.
So why the low number of stars? Well, as other reviewers have mentioned, the service is... well, it could use some work. Whenever I go, I usually end up standing at the desk for about 5 minutes before I finally head over to the kitchen where the staff are talking\arguing\yelling at\with each other. You can try tapping your feet, clearing your throat loudly, and even singing to yourself but you probably won't get their attention without actually going over and doing so right at the entry to the kitchen. Even then, I always get the feeling that they aren't thrilled to see me. Like I'm bothering them somehow.
Things don't improve much if you take a seat. In fact, I think they would prefer you take your take out and go. Orders are taken curtly "What you want?"
"Um, sweet and sour chicken?"
"White or fried rice?"
"Er, white..."
"Egg roll or soup?"
"Egg roll..."
"Drink?"
"Water..?"
And that's it. I'm not adding or removing anything from a typical conversation. No "thank you" or "okay"... nothing. Not even a smile. Oh and don't ask what is in something. The response won't be very helpful.
"What's in the kung-pao chicken?"
"Peanut."
....yeah. That's helpful.
I do understand that English is not the first language of the people who own the restaurant, and that's fine, but I'm sure that terms like "spicy" or " sweet" or "fried" - terms that are on the menu and basic English words - can be added to help give people a better idea of what they are ordering. "Peanut, little spicy, fried chicken" gets the idea across just fine without getting into grammatical technicalities.
The hostess\server\chef(?) is also not particularly attentive. Though it doesn't cause me any problems usually (the glasses are very large so it's hard to run out of beverage), I never see the server except when taking my order, serving the food, and bringing\cashing the bill. No "how are things" or even just grabbing the glass to get a refill.
Anyways, like I said. The food and prices are average to good, but I think this is a place you'll want to use primarily for carry out and avoid dining in. read more