I paid DR Horton market price for brand new home with some minor customization to accommodate that I am disabled in October 2020. Right away we noticed severe inaccuracies in the paid for and agreed to changes. I requested an additional door opening for my master bedroom for feet wide to allow easier access with a wheelchair. Easy if I really hired a General Contractor. I got an 8 foot tall opening which the estimate for a custom door was $3,000. I had a whole in my master bedroom for a year while I supplied the written change request and no I don't stand on a wheelchair makin me unusually tall. I requested and paid for a dedicated GFi outlet so I could install a walk in jacuzzi tub. Simple. It took a year to fix what I got. A undedicated GFI outlet in a room with no water. I tried to hire a legal licensed contractor to clean and seal the large amount of tile I requested and paid for at my one year mark. The experienced licensed contractors ( I contacted 3) refused the job. They said yes it needs to be cleaned, but sorry your grout has excessive construction variances so just cleaning will not fix issue. $3,000 dollars to fix your grout color problem I contacted DR Horton my general contractor with what I had been told less than 1% of what I paid for a brand new home would fix the floor. I spent 5 months arguing with DR Horton that no one person walking even for a year doesn't cause that problem. DR Horton called in the state who said since now it is 18 months we can't determine whose fault. I guess they really need $3,000 dollars. I also have the company employees responses on DR Horton email that state I am abusing being disabled. If you are disabled, which I am fully, it isn't a convienance. read more

Water heater was apparently broke when we got in the house. Water was coming out ice cold in the middle of June in Arizona and I was told to just turn the thermostat up. 6 months later it goes out completely. Call the # on the water heater who then tells me to call a plumber. Plumber confirms it was broke way before I called them. DR horton took no responsibility saying if we touch it or a third party it voids the warranty. My irrigation PvC pipe just broke from us driving through our RV gate. Pipe was probably less than 6 inches under the ground. Screws had to be tighten all through out the house the cabinets. Crack behind guest bathroom door which I told them about on the walk through. Been in the house 7 months and having major buyers regret. DO NOT BUY A HOUSE FROM DR HORTON. read more

Super disappointed in their finish options. VERY dated. We were not allowed to make any finsh changes, even though we were very early in the build process. If you have any sense of color (I do, I'm an interior designer) nothing goes together. Nothing. They have warm neutrals, with cool neutrals . They have one package of decent quartz countertops, which only go with one cabinet finish. The two work okay with each other. I was hoping the tile I was forced to have on the floor might be a grey tone, especially since the wall paint is a cool grey. Nope. It's peachy pink. WTH??? Does DR Horyon even realize that 20 x 20 tile is dated? I have a brand new house and the 90's called and wants their floor back. Add insult, its so dated, Dal Tile has DISCONTINUED it! I get its a spec home, and we planned to make a lot if changes anyway, but seriously... you could at least bring your finish palette into this decade. read more

If could give zero stars I would. Horrible builder. Parents have lived in 3 now and I, unfortunately, currently live in one. Lazy lazy halfass work done by this builder. My copper AC piping was bent and mangled within the walls so the AC wasn't sufficient and cost hundreds in bills and thousands in replacing. Parents flooring was half-assed and you could see where they messed up and tried to just go over the mistake. Just a really shitty builder and not worth the ridiculous amount of money - you will just have to fix what the did. read more

DO NOT BUY Dr Horton . Communication is poor at best . Brand new home in the stone butte community master shower work order was submitted December 18th floor in shower was cracking and water was leaking out under shower and up through bathroom floor grout. Original project was supposed to start on feb 9th and be completed by the 12th the shower would be fully functioning. Since dr Horton and Greencraft do half ass work they have attempted to fix this 3 times still not working . 3plus weeks later. Have had several occasions where subs didn't show up when scheduled . Now we are looking at another 10-20 days before this is completed if all goes to plan . A 3 month issues originally supposed to be 3 day total completion now will be 40+ days without a master shower in my BRAND NEW HOME . The stress and amount of time they have taken of mine makes we want to sell. I've lived here for 90 days . Look elsewhere stay away from this nightmare Absolute joke first and last DR HORTON HOME . read more

Purchased a home by DR Horton. There are several workmanship issues that require correction. The bottom line, their customer service is awful. No response, no follow up, no show contractors, no accountability and they just don't care. We are, once again, waiting for scheduled work. The contractors were scheduled between 8-12. It's 100pm and none of the "scheduled workers" have shown up. This is not the first time this has happened. At least the poor service is consistent. read more

Dr Horton is horrible! They built homes that needed repairs from the start! We live in the Rancho Cabrillo neighborhood, and the homes aren't built right! When they send repair guys, the repair guys do a very bad job as well! These guys are playing around with people and their families and their money! read more

Beware of the one-year warranty. You will have Tradesmen and Contractors in and out of your house within the first year almost every week. Your first year will be a nightmare you will not be able to enjoy your home or any of your free time. You will have so many frustrations with this Builder. Think twice before you buy. In 17 months I have placed 56 Warranty requests. Master Shower leaked into the hallway causing alot of damage. Poor quality home. Poor workmanship. Not responsive to warranty requests. Most are still open. I have not enjoyed the home yet. If you ask to speak to a supervisor you will be hung up on. They will try and push the warranty request down the line so time runs out and you can't get the warranty that comes with the home. They say they use licensed contractors but so many things are installed incorrectly. And when ypu ask to see the workers license when they enter your home you will be denied. They try to use items that will last one year and they don't care about the longevity of your home. They build the homes but they don't build them to last. Beware! Beware! Beware! read more

DR Horton is a scam company and should not be allowed to build homes. They use a model home as a bait and switch tactic because for one you dont get the same quality of work they put into the model or the same products. They are a scam and should be held financially responsible for the horrible workmanship they do and that they leave the homeowners with needing to spend out of their pockets for all of the repairs even though they purchased a NEW home. I purchased a brand new home in 2021 from Dr Horton or so what I thought was going to be a brand new home. Since my husband and I moved in we have had an endless list of problems in this house starting with cracked roof tiles, missing roof tiles, a cracked tub, drywall issues, missing paint on walls, broken door, broken sliding screen door, cracked flooring tiles, our Island was not faceted, none of the sinks in either bathroom are faceted, they did one coat of paint on the outside of our house and there's white spots and missing areas of paint everywhere, the kitchen cabinets we received have water damage on the bottom of them, they installed the crown molding on the cabinets incorrectly and there are huge gaps, and gouges and warped cabinet doors, that they say they didn't do even though they were like this when we moved in and we've been in an ongoing battle to get them repaired and replaced for almost 2 years now just to be told they are refusing to do anything. Timberlake Cabinetry is who they use which delivers subpar product and crappy installation, they refused to replace anything and put all of the responsibility on the homeowner even though the homeowner can't obtain the same product because they are a distributor to home builders. The flooring company Jr McDade needs to hire better people that are qualified to lay flooring because 6 months into moving in our seams in our carpet started to pull apart and they refused to do anything about it, not to mention they leave behind rocks and debris under the carpet so you feel rocks under your feet when you walk because the padding is garbage. The tiles are also not laid evenly and the grout has pits and uneven throughout the entire house. We have spent almost 2 years now going back in forth with the reps for DR Horton to get all of these things taken care of because they hook you in with the fact that you get a year warranty to take care of issues but the reps dont respond to the emails you send or phone calls so the year warranty is useless because you cant get the work done. I had finally had to reach out to an attorney to see what my options are to get help since DR Horton refused to take care of the crappy work they did. So DR Horton then seems interested in coming out because they are worried about a law suit just to send their legal rep Allen from DR Horton out who was extremely rude, he talked over me the whole time and tried to talk down to me and educate me since I am a woman and theres just no way I would understand anything about home builds. He talked down to me and was condescending stating " ma'am your expecting a Jagaur home when you purchased a Honda home". That just goes to show what he thinks about DR Hortons workmanship, the company he works for, that unless you spend millions you get shitty work. He also promised to fix things in our kitchen and after he left I heard nothing from DR Horton so I reached out to the rep and she stated per Allen unfortunately we cant replace those things we told the homeowner we would do, so now I am stuck with the responsibility of paying for all of these things that were supposed to be new in my new home. They should take pride in the homes and how they build them so they have happy customers not throw a house together like shit and leave it to be the homeowners problem. I am very disappointed and astonished at how DR Horton builds homes and treats their buyers. I will continue to advocate against people purchasing DR Horton homes! read more

Beware. Do not purchase a DR Horton home. Overpriced and they fall apart within 2 years. They do not stand by their contractors work.

BUYER BEWARE!! Do not buy a DR Horton house. Where do I begin? Our house was given a closing date and many things went wrong so they rushed the finish and we are left with a pile of shit. Literally. We've only lived here 6 months and called to get repairs several times a week. Our master shower floor was so flexible we thought it would snap so we asked them to fix it months before we moved in. They put it off so long that they had to "quick fix" it just days before we moved in. They poked holes in the fiberglass and filled it in with spray foam and made the repair. What they didn't realize is the stuff they used to fill in with CONTINUED TO EXPAND until now we've been left with a huge bubble on one side of the shower floor. Makes for a really interesting shower experience when one has vertigo to begin with! When we asked them to fix it, they had to bring out the "boss" and when she finally approved it she said it's gonna be a week or more of repair with the same people working on it who broke it in the first place!! No thanks, I'd rather eat dirt. Now that we've had all kinds of rain, we have major issues with drainage, like wall to wall water for days. We had to rent a pump after three days of it just sitting there (we have dogs that need to relieve themselves out there.) Now they're fighting us on this saying- let's add more dirt, that will fix it! Ummm, pretty sure my house will flood!! Again, no thanks. In the meantime we saw the state regs and found out the minimum requirement for our size house/lot is 25 feet from our back wall to the house. Hmmm, ours is 21 feet. When I questioned them about it they said they'll get back to me... I'm still waiting! Guess I shouldn't hold my breath. Those are just two of MANY issues- drywall looks like shit, windows don't close properly letting air in/out, elec outlets outside (that we paid extra for) don't work, doors don't close properly, used watered-down paint so it doesn't even come close to covering like it should, carpet is so cheap (no option to upgrade) that it's coming up every place it meets the tile, the whole house is made with second rate crap I wouldn't build a dog house with these materials. And they really don't care about customer service AT ALL. It's all about the money. Oh yeah and one more thing... towards the end of our build, the contractors decided to use our guest bathroom FLOOR for a urinal continually for weeks and no one cleaned it up! It stayed there for at least 3 weeks until we finally told the office girl- fix it or we're cancelling the whole thing. You have to be kidding me!!! read more

Our new home build by DR Horton has been a shocking experience since Nov 2019 when we bought the home, new. We has our own realtor who was super. The sales office, walk through inspector, title company, call back when processing paper work to buy our new home was outstanding. The problem is the quality control is the worst that you could image. Nothing has been completed that we wrote up. the lady that did the walk through, nothing has been completed, this was at the end of November and we are approaching July this week. U have received three surveys. one from the Phoenix office and two from the Texas office. I went into detail of what still needed to be corrected, no action or phone called back. Had a water leak caused by the construction in one of the bedroom closets due to a screw piercing the pexline. This was called in as an emergency first of June and here it is end of June still need completed. Have made calls and left message to no avail. I am a retired army veteran, disabled and would not record to anyone buying a DR Horton!!! read more