This complaint is regarding Generator Power Systems (GPS) and their failure to complete our…read moregenerator installation despite full payment on June 11, 2025. The technician, William Easton, arrived that day but left due to weather, promising to return June 12. He returned but couldn't complete the job and said he'd be back later that day with another technician--he never came. On June 16, he returned and said a part was needed, assuring us it would be "emergency shipped" through their connection with Kohler and that the General Manager would call. That call never happened. A week later, on June 23, I contacted GPS and was told the part had "just been ordered," contradicting earlier claims. I was promised a mid-week update that didn't happen. On June 26, I followed up again and was told the same thing--without any further communication. On June 27, after another failed call, I received four inconsistent emails from Becky Showers, GPS's accountant, with conflicting part order dates (June 17 and June 23) and no clear plan for resolution. On July 3, I was informed the wrong part had been ordered and the installation could not take place. I was told the correct part would be "emergency shipped" again, with no confirmed date. Despite repeated promises, no one from GPS management contacted me until I issued a firm written deadline for a response by June 30. We've experienced a complete lack of follow-through, transparency, and customer care--leaving us without a working generator during Texas storm season. This situation has dragged on for over three weeks since payment, with no resolution and no accountability from GPS.

GPS does a great job of inspection to the system, know the issues that pop up, and are very…read moreknowledgeable of the equipment.

Gennnn Prooooo, when the lights go ouuuut, you stay onnnnn!…read more First of all no other Generator company has a better jingle. Periodt! I was on hold jammin this banger and almost hoped they wouldn't pick up the phone so I could keep listening to this melodic country tune ! I was trying to hold out for a power outage B4 leaving my review but by the grace of God I haven't had an outage. In Jesus name. Won't he do it? I'll come back to update my review when one occurs. At any rate, Gen Pro has been top notch from salesman, Justin Tran going over everything with me thoroughly during my initial consultation to the electrician and gas guys ensuring I was adequately set up for my install and then the install itself, *chef's kiss, Outstanding! The electrician even came out the next day when I noticed my a/c wasn't coming on. It was a hot summer day on a Saturday in Houston and I was determined to get a hold of someone at the company to resolve my issue that day. I figured I'd have to go without A/c until the following Monday, but God and the fine folks at Gen Pro quickly came out to fix the issue! I had called sales guy, Justin, the weekend operators, everyone I could get a hold of and within minutes they had gotten a hold of the electrician who ultimately sped to my home like a knight and shining armor in his Hey Dude weekend/day off shoes to quickly resolve my issue. He even moved my inoperable vehicle out of the way to get access to my attic. They could've ignored me. How often does the sales guy actually pay attention to you after he's gotten his sale? How often do the the operators located in another city (Dallas) track down the electrician and then the electrian speed over to your house on their Saturday off to help you out?? Well that's the level of service you get from A&A Gen Pro. Superior. These folks go above and beyond. Additionally the gentleman who installed my generator had a great sense of humor, was super professional, kind, knowledgeable and went over everything with me to ensure I understood what to anticipate regularly, during an outage, routine maintenance visits, things I could do on my own when/if ever needed, etc. As he promised, my generator cycles through like clockwork every Saturday at 10AM ensuring it's readiness should the power go out. Im so glad I selected A&A Gen Pro as my standby generator provider 10 out of 5 stars to these fine folks and there bomb/catchy theme song! Gennnn Prooooo, when the lights go out, you stay onnnn!

We had a sales person (Matt) came for an estimate for standby home generator on April 30, 2026. We…read moresigned the contract and paid for a deposit with credit card. We applied for their Synchrony Bank payment plan with no interest for 18 months. After sales guy left I checked the location of the proposed area and saw that there is a vent there. I called and emailed him. He said he didn't know what type of vent but the generator is vertically 5' away from the vent and 5' away from a window. However, the generator is NOT 5' horizontally from the vent. We also told GenPro sales guy it takes 30 days for HOA approval. GenPro emailed us the estimate on May 5. I applied for permit with HOA on May 5 after talking to sales guy and receiving his drawn in generator in my pictures that I sent him. Meanwhile I emailed our builder (May 3) and independent home inspector (May 6) to find out what type of vent is near the proposed location. We thought the fresh air intake vent is on the roof. It took them a few days and we received replies on May 6. They confirmed that it is the fresh air intake vent. So when the generator emits carbon monoxide it would travel approximately 59-60" up into the fresh air intake. Yes I took into account the concrete pad and the top of the generator. I measured the vertical distance from the height of the generator to the bottom of the vent. On May 6, their install team emailed and said they would do installation on May 18. I told GenPro to hold off on everything as I am waiting for HOA approval and I am not comfortable with the proposed location and need to do more research. This was the same day I received replies from builder and home inspector. GenPro then sent a field supervisor to my house on May 8 to answer questions. He said GenPro would move the location further along the wall and we would not have to pay for the extra electrical and gas trenching cost. This would mean there is about 20' between the generator and AC where we can't push the lawnmower in. We have a narrow lot. We do not feel this is best for us. In addition when time comes replacing the AC unit would have to be lifted above the generator. There is no gate on the side with the AC and proposed generator. Meanwhile Synchrony Bank charged us 50% of the balance on May 1 (over $6,000). I received an email of the CC balance on the account and it is due 6-2-2026. I did not receive the Synchrony credit card in the mail until May 11 and have not even activated the credit card. I have emailed GenPro on May 11 to cancel, request deposit refund and charge back to the Synchrony amount. I have not heard from them. BEWARE of this company. The sales team just cared about making the sale. If I had not questioned the proposed location GenPro would have installed the generator at a location that is UNSAFE and possible leading to death. See my picture of the vent and GenPro's marked up of where the generator would be.

Wired was here and completed the work with 24 hours of my call. This was the third time that the…read morecompany provided various services at my home. On all occasions, customer service was not only extremely helpful but also kept in touch along the way until the work was completed just a few minutes ago...8 pm! The electrician, JoJo was professional, friendly, and efficient. He also answered several questions of concern to me. I highly recommend Wired and trust the services they provide.

We purchased a generator from Wired about 2 years ago and were very pleased with the installation…read moreand continuing service. We were recently struck by lightning and called Wired to get repairs done to our electrical system and a thorough safety check. We could not be more pleased with the quality of Wired's work and the skills of their electricians. We give a special shout out to Drew who did a majority of the work including replacement of our electrical panels. He is a hard worker and did exceptional work. Our electrical panels are now a work of art! We now have a "go to" electrician for any future needs. Finally, their AI phone answerer Kelly is the best AI assistant we have encountered.

My power went out again and guess what...no generator. I opened it up to see a coolant alarm. I…read morereset it. It popped almost immediately again. The coolant was full. I obviously changed to another company. They came out and said my generator had not been properly serviced at all. It was dirty and nothing had been done to service it. They also said the coolant sensor was bad and should have been replaced -- this is why it kept shutting down. I paid $185 x 2 for literally nothing. Very happy with my new group and highly recommend Generators 4U and Jason. He knows what to do and he treats the customer well. I knew so little about generators I had no idea I could reset the coolant alarm so easily and GSC certainly never told me.

Just PM contracted these guys pre-hurricane Harvey. Appreciate they were able to check my unit on…read moreshort notice. My previous contract with another local company had expired, I hadn't followed up to know and they hadn't either. There new rate was also a higher too. We'll see how it goes with GSC. They're local and said they are available 24/7

Veteran electric installed a generator outlet box at my house. It's working well. I would use them…read morefor future projects.

Oh wow I have found my new GoTo for electric service needs!…read moreI had a Smart panel installed from Ecoflow a couple weeks ago shortly after circuits were blown didn't really care too much for the guy that came out. Honestly I really wish I could've gone somewhere else, but I'd already paid a deposit on their work not knowing that Ecoflow just contracted about any old Electrician, I guess.. Anyways, contacted veteran electric as I'm a veteran as well so of course I will give them business before some random company. I was highly impressed by the work they did I watched them work very quickly and at a very reasonable price. I will be recommending them to my friends, family, and my customers as well. Thanks so much veteran Electric.

Like many people in Cypress, I decided to get a generator after this last storm that came through…read more I bought a portable generator and wanted to have it set up with my electrical panel to operate the entire home the next time we lose power. I went to Angie's list and had several electricians return my call and decided on Rolando at Next Level Electrical. Not only was he very fair on the price, he went above and beyond to help me get my generator set up. I am handicapped, and he helped me get the generator off the pallet and install the parts needed, including the battery which was very difficult to get to. He even offered to put the oil in for me. Most trades come in and do what they are there to do and nothing more. They went above and beyond, and didn't ask for a penny more. And to sum it up, before he left, I had a strange buzzing noice coming from my alarm box. He climbed the ladder and fixed it without even flinching. I will absolutely use Rolando and his company for any electrical needs I have in the future, and I highly recoomend you do the same if you need one.

I cannot recommend Rolando and Next Level Electrical enough! I had my Tesla Wall Connector…read moreinstalled today and I am delighted with the service I received. I have used several electricians in the past 5 years, but for any new electrical need I have going forward, Next Level will be my go-to solution! Great price, trustworthy, on-time....what more could you want?

This was an excellent experience from start to finish!!! The techs were very professional and they…read morewere careful installing the equipment. They kept me informed and explained everything. Ask for Jared, he knows everything about your generator.

I've been a customer of PowerNow/Power Solutions Specialists for 11 years. I cannot express how…read morepleased I am with every aspect of their service. Jeremy was here today for my routine service. he is very knowledgeable and did an excellent job.

Warning -- Be Extremely Cautious with Never Without Power LLC IN HUFFMAN, TEXAS…read more We initially decided to move forward with Never Without Power LLC after their visit to our home. However, within approximately 27 hours of signing the original agreement, we decided not to proceed with them. This was well within the federally mandated 72-hour cooling-off period, which allows consumers to cancel certain contracts without penalty. It's also important to note that both my grandmother and I are on the deed to the property, but my grandmother was never sent a copy of the contract to sign as the property owner, therefore no work should've been started without her signed copy of the contract. The only document she signed was a Synchrony sales slip, which she was misled to believe needed to be signed before any work could begin. We later learned that this document should only be signed once the job is completed. Unfortunately, she was pressured into signing by being misled to believe that it had to be done along with the contract itself, which caused the company to be fully funded for work that had not even started. When I contacted the owner to cancel, he immediately tried to pressure us to stay by claiming there would be a 15% restocking fee. I explained that this fee cannot legally be charged since we were still within the 72-hour federal cooling-off period. Instead of handling this professionally, the owner became defensive, disrespectful, and accusatory, even going so far as to falsely claim that I signed paperwork for my grandmother without her knowledge -- a statement that is completely untrue and inappropriate. What's even more concerning is that Never Without Power LLC does not follow Synchrony's proper policies and procedures, despite being authorized to offer Synchrony financing. Their mishandling of documentation and failure to follow correct funding procedures shows a serious disregard for consumer protections and financial compliance. We are now in the process of filing a dispute with Synchrony to correct this situation and recover funds that should never have been released. Overall, I strongly advise others to stay far away from Never Without Power LLC. Their unprofessional behavior, questionable ethics, and failure to follow proper financing and cancellation laws make them a company I would never recommend doing business with.

They service my 10 year old generator. I dealt with others but they are the best. Very reliable…read moreand affordable.