This business is not a place to spend your money or your time! They will work on your phone and you will have more problems with it, than you had when you brought it in. It wasn't just me either, when I went it in, another customer was having issues too. What makes it worse is... They would not admit to the new problem after they worked on it and would not do anything to make it right. I spent $140 to only get my phone back with more issues than I originally had!! Please do yourself a very big favor, Don't do business with these people they are not in it too help you or look out for your best interest! They are just trying to get your money and have you sign a release stating that you understand you will not get a warranty on your phone work done * This is a public Announcement read more

I am giving them a five star for superior customer service. something you don't find often. I came in stressed about my phone. The young man listened and patiently took my phone. Magically my phone started to work. Yes it was only frozen, but instead of trying to sell me a repair job or new screen he unlocked it. Gave me the simple instructions on what to do. My my my, I am a happy camper. I also went to T-Mobile first and did they help me???NO Dr. Cell will have my service if ever I truly need them. Update!! My parents are always have something magical happening to their phones and Dr. Cell is there go to place. I have been being to update this review for months. My parents are so happy with the customer service they receive and all they do is rant and rave about satisfaction. Dr. Cell great job ! read more

My iPhone 6 wouldn't charge. Dude pulled a huge lint ball out of the port, then checked my AC plug and chord. The chord worked, but plug did not. He referred me down the road to get a cheaper replacement and did not even charge me for any of it. Also replaced the broken glass screen on my wife's iPhone 6. Works great! Saved hundreds of dollars. read more

Avoid these idiots at all cost! If I could give a negative star, I would, but Yelp doesn't work that way. This is a long overdue review that needs to be written. A couple of months back, after being referred by my cousin, I came here because my son cracked his iPod touch's screen. I asked them how long it would take and was told that it would take about an hour. So fine, I took my son to neighboring stores like Academy, Target, and Walmart to look for Texans gears and killed more than an hour and a half time to give them extra time to finish. When I came back to pickup the device, I was told that they hadn't had a chance to start on it. At the same time when I walked in, I can clearly hear them being loud and having unwork related fun in the back. Anyhow, I sat around for another two hours with my son while they worked on it. When they finished, they handed the device to me and charged me $140. My son then noticed that the glass was not tight against the case. When I asked them about it, they said that maybe my son dropped the iPod in a way where the frame is bent and so, they couldn't do anything to secure it tightly. Then, I asked them why they didn't bring this up prior to making the repair, to which they answered that they did tell me prior. Yeah right, just like how you handed me the device back without making me aware of the screen not being secured tightly and just asked for payment, right? To make a long story short of this day, I told them that I was not happy with the service I had received. Then, one of the guys said, "Well, I can buy this device back for $100." To which, it took a lot of composure to not say "WTF, are you kidding me?!!!" Instead, with my son's presence, I've reduced that statement to "You charged me $140 to do an unsatisfactory job, and then decide to buy my device for $100? That must be a real nice profit for you." In the end, I kept the iPod touch and they ended up providing a 15% discount and a free screen protector, which they placed on real quick on my son's device with a bunch of air bubbles. After this nightmare, I vowed never to return here again. Or would I?...... A few days ago, my Samsung Galaxy S3 decided it would switch on and off erradically and get stuck at the Samsung logo screen. After doing much research online through forums, it appeared to be a software issue after the new Android 4.3 update, or a power button failure issue. I had gone to another "cell phone repair shop" initially and was told that there was nothing they can do. So, in desperation, I stopped by these guys again. I explained the whole ordeal to him, along with my findings. However, he told me that my phone is as good as dead and there is nothing he can do with it. When I re-emphasized the solutions that I found online, he then stated "I can take a look and be glad to take your $29.99 for looking at it, but I doubt it'll do anything." So I just left. I got tired ot dealing with idiots. So I went home, researched further via Youtube, Google, and tech forums. And after a long day of trial and error, resuscitated my phone back to work. What a bunch of crooks. "Dr. Cell Phone" my @$$. The only cell phone repair they are capable of is screen repair, oh wait, they can't do that either as they did with my son's iPod! They should rename themselves "Dr. Ripoff" read more

Dear Yelpers, if LOVE your MONEY and your ELECTRONICS please avoid these UNPROFESSIONAL and UNTRAINED people at all cost. I learned it the hard way, please don't make the same mistake as me. AVOID!!! AVOID!!! AVOID!!! Here is my Story: I went to Dr. Cell phone (this location only) in order to get my phone's (Galaxy Note 2) broken screen fixed. I saw their review on Yelp and Google and I should have known better to stay away from them. However, they were the closet one from me so, I decided to just go in. I went there and talked to guy named Kevin (Over all a nice guy). There was a sign on the POS system that, if I do review on google, yelp and Facebook I will get 30% off my repair so, while waiting I did my reviews. Obviously, I gave them good reviews and thought what could go wrong, it's a simple problem. I should have known better. He told to it will be about Hours 1.5 hours, which I gladly waited. At that time, the phone was working and was in an excellent condition since it was about 6 month old. After 1.5 hours I went there to pick up my phone, where they told me that LCD wasn't working and told me that I have to leave it overnight. I gladly agreed to that as well. The following day when I went to pick up my phone, a guy named Victor told me that the phone's home button was not working and kind of hinted that, phone was like that when I brought it in and also told me that, I need to tell them If there is any defect to the phone. Kevin (first guy) saw me using the phone to do my reviews. I told him that the phone was in perfect condition except for the broken glass. Victor told me that Kevin is the new guy there and he doesn't know what to do in that kind of situation. So, agreed to fix my phone and told me that they have to order the home flex button (home button). After making me wait 4 days, they told me my parts was there so, I went there and gave them my phone. After about 2 hours they told me it's fixed, turns out the problem is still there and Victor told me that's all he could do and also pointed me out that the light of the home button is coming up so, it must be working. I showed him that it's not and completely irritated and angry I left their premises. NEVER AGAIN AGAIN, if LOVE your MONEY and your ELECTRONICS please avoid these UNPROFESSIONAL and UNTRAINED people at all cost. I learned it the hard way, please don't make the same mistake as me. AVOID!!! AVOID!!! AVOID!!! read more

Do not use Dr. cell phone. I brought my fully functional iPhone 5 into the highway 290 location on 4 January for a cracked screen. The next day the brightness on the phone completely went out. I returned the phone to them on the 6th January. Today the 20th January 2015 I finally got my phone back after several phone calls and several visits. Not only does the phone not have brightness anymore it won't turn on. Dr Cell Phone has completely broken my phone!!! I was forced to buy a new iPhone six to replace this one. I spoke with Victor and Chris at the 290 location. I'm not sure if I have any legal recourse if anyone has any suggestions please let me know. Once again. ###### not use Dr. cell phone to repair your electronics. ####### read more

NEVER waste your time or money at this place. They are liars & unprofessional. Victor, the manager, lacks customer service skills. Kept asking me what I wanted him to do for me & according to him all of my requests were unreasonable. This was the 2nd I used this place, SHAME ON ME!! Yelp will not let me give them 0 stars, but even that would be too many. read more

Came in with a shattered phone and it now looks good as new! They are friendly and very precise. Would definitely recommend.

This was the worst service experience I have EVER had by Victor! This was my second time bringing my cell phone to this location (19710 Northwest Fwy, Jersey Village, TX 77065) and I NEVER will again!!! The LCD went out on my iPhone after having it repaired about 3 months ago by Dr. Cell Phone. Victor explained to me that their warranty was only for 30days. He refused to honor the sign posted on the register which stated that customers would receive a $20 discount to leave a comment on face book or google. I qualified to receive the discount but he refused to give it to me (without explanation) and then became extremely defensive and argumentative in order to get me to leave the store so he wouldn't have to give me the discount. Instead of trying to provide good customer service he was arrogant and continued to over-talk me whenever I asked a question. Clearly this company needs to train their people on how to provide quality customer service and maybe it would not be necessary to trick people into leaving good reviews in order to get a discount (that you never really receive)!!! I drove the extra distance to a place called Payless Computer and Cell Phone Service and dealt with a person who provided quality customer service. His name is Don and they are located at 12343 Murphy Road Suite B 77477. I was prepared to pay the same price for my phone repair as Dr. Cell because the service was AWESOME and Don was extremely pleasant and helpful over the phone & in person!!! You can never put a price on quality service!!! I will be taking my phone there from now on!!! I refuse to give my money to someone who's willing to argue with me as the customer in an effort to prove a point! read more

If I could give them zero stars I would. I called them to replace my cell phone screen it was only going to be 100 but they had to keep my phone for 2 days. The man I talked to on the phone was soo rude. On my way there, I drove past "a cellphone repair and jewelry" store. It's on jones road and west wood (across from Popeyes). The man working was so friendly and it turned out the LCD and glass was broken. He only charged me 70 dollars and it took 15 minutes. I will never go anywhere else now. My phone is working perfectly :) read more

Place sucks over priced for a screen replacement and a week after I had it replaced the screen it's self fell out of my phone like it was never screwed into place not to mention when I got it back my cameras didn't work and now apple tells me my phone needs a new mother board Wouldn't recommend and de cell phone to anyone that cares about there phone read more

These guys stayed after hours on a Sunday to finish my phone so I could have it for work Monday. Victor was very friendly and helpful. Highly recommended. read more

I initially brought my phone to the 1960 location for a repair. My iphone was left in the washer (Yeah stupid me!). I took it out as soon as I realized that I left it in there. I was scared! I immediately look online on what to do. I didn't have a tool kit to open the phone (who has the screw drivers kit made especially for opening up the iphone around anyways. It was late so none of the frys or best buy were open.) I took my phone out and left it in the rice. Then I immediately bought the tool kit the next day. I open the phone up and dried the drops of water. Then I use the blow dryer on cool setting to dry up the phone. I also use the vacuum to suck the water. Then I left it in rice for the night. The next day Siri came back on but the screen was still black. I could receive calls and text messages ( I could still hear the ringtone). I brought my phone over to the 1960 location near the mall to get it look at. The guy told me it was $29 for the diagnostic fee. Then if they open it up and it works then I just pay the price difference of $45 to replace the screen. In about 5 minutes the guy came out and told me the phone had to be replace. There wasn't anything he could do about it. The logic board is mess up. I came home and decided to open it up once again. Why not. I mine as well open it up again to see if I can fix it if I intend to buy a new phone. Luckily with the help of God I was able to fix it. Turns out the LCD connector was wet. I unplug it and dried it. I plug it back in and WALA! The screen came back on but it was flickering. I decided to leave it in rice again and come back to the store on Monday since they closed on Sunday. They were able to plug in the new screen this time and my phone works just like new. I'm giving it 3/5 because the guy at 1960 automatically told me they ran out of screens without even checking with the other locations when I asked him. Told me they would call him anyways because they have been running low. I called the other location and they told me they still have the screens for my iphone 4s. It was a bit of a hassle. However, I'm satisfy with the job that they did. The screen looks perfect. read more

Unfortunately I broke a phone and later a tablet. I used these guys twice and they have been prompt and professional. I highly recommend.

Have had my I phone repaired here twice. Both times Hugo was fast and informative. Pricing is very fair. read more

I'm pretty sure they go through your personal information like pictures, videos, apps, etc when they take a long time. Watch out, especially if you're female. There needs to be an investigation done on this location. read more

QUALITY OF GLASS IS HORRIBLE!! BUY ELSE WHERE! I know it's hard to prove what broke your screen or the circumstances so I'm not upset they didn't cover the broken screen. They said since it didn't have impact marks it could have had pressure applied to it that caused the two cracks to form and spread. Sounds legit until you realize my phone stays in my front pocket or on my desk at work when sitting down. I have had a couple screens online that held up fine to low drops, getting stepped on by my kids, and didn't break until taking a violent fall. Well their "quality" screen didn't last two weeks before having cracks spread across my screen. FYI I was in a training class the week they formed so spent the most of my week with my phone on a desk. The only reason I went here was because my phone broke to the point I couldn't use it. Needless to say I will be ordering two screens online. One to replace their trash and one to have back up so I am never in a position to need them again. read more

No stars at all. Zero. Improper installation 2 times. Then they said it's not covered. I went in the first time and they replaced the glass on a iPhone 5S. The screen was coming up and they said they could fix it in 15 minutes. Told them to take their time and do it right. Came back and they couldn't find the phone for 30 minutes. Then once they did it wouldn't work at all. So they replaced it again. 2 days letter the same thing. Screen coming up. So I press down on it and the screen cracks. I take it back and now it's not warranty. So I talked to the manager (on the phone because he is to busy to come in to work) and he said sorry but I can do it again for $79. It was $75 the first time. I work 70 hours a week in customer service and this is the worst example or service I have ever witnessed. The only good reviews are employees and friends of theirs (per former employee). DO NOT USE THEM. YOU WILL REGRET IT...... The only reason I did 1 star is because that is the lowest..... read more

I've been to this location three times to replace broken screens. The first time I did not have a problem. The second time they lost my phone case. The third time the screen was cheap. One, it was not visible with polarized glasses. Two, when I touched the bottom left corner it registered at the top right corner. Three, the first time I dropped my phone (in an OtterBox) the screen broke voiding the warranty. read more

Looked around for places to fix my cracked 5s screen, dr cellphone was the best! Affordable, fast, and friendly! Highly recommend them to anyone looking to fix their iPhones. read more

Pricing and warranty were not explained until I came in after I already requested to have the part to my phone ordered. Make sure they explain all the details before you leave so you have a clear understanding of their services. read more

I can't give zero stars , or else I would . I brought an IPhone in and they said they would fix the cracked screen for $100 and $40 dollars for a swelled battery that was pushing the screen out . They said If we wrote a good review we would get $30 off . So obviously they don't have good enough customer service that they have to bribe customers to write a fake review before even getting their services . Went ahead and gave them 5 stars because they were playing nice. Fixed the phone in an hour and did not give us the full discount as promised. The phone looked so new and bright almost fake , the screen just looked cheap !! A week later the screen is popping out again , and barley dropped the phone on the ground it cracked . Went back to the store because we were GARUNTEED a WARRANTY and the crack was a small crack but the phone colors changed and the inside was all striped and wouldn't swipe . Never EVER out of all the phones I've seen cracked did the crack effect the colors on the inside ! They said they cannot fix it because cracking it isn't under warranty ! It wasn't the crack we were worried about it's a tiny , it's the fact that the phone did not work after ! They are complete idiots , rude customer service DO NOT EVER go to the store it's a waste of money and time . They will just hussle you for your money ! Worst customer service I've ever had in my entire life ! They have no idea what they are doing !!! They will give you a screen you could buy from the Damn dollar store ! read more