Been to this location a few times and my latest visit i can say i wasnt too happy. I made an online order to pickup in store instead of having to wait in the long dairy queen drive thru lines. I have to say, ordering online and picking up inside is a much faster way of getting my food. So on this particular day, i made an online order for a Lg vanilla soft serve, a lg peanut butter cup blizzard, lg brownie batter blizzard, and an order of your pretzel sticks. I entered the store and was greeted by the first person behind the counter "who are you picking up for?" Im picking up for Ryan. When i first placed my order, the brownie batter blizzard was not part of the online order so i had to get that seperate. One of the workers, whom i wish i could say her name but no one wears nametags in this location, stated that they were all out of brownie batter and they didnt sell no more. So i believe the next lady is the manager, bigger lady, had hair in a ponytail. Shoutout to her. She went out of her way to check and get me the brownie batter blizzard i asked for. So while im waiting for the brownie batter blizzard, an employee hands me my soft serve. Dq, Can you make the soft serve as my last item to make? The whole time im waiting my soft serve is starting to melt, so finally after about 10 minutes i got my blizzard and my pretzel sticks and went on my merry way. When i got home, found out they gave me a buttercup blizzard instead of a peanut butter cup blizzard. So i dont know if said employee handed me the wrong blizzard or they made the wrong one, but she was facetiming someone on her phone which could have been an easy distraction. However, the food is decent here. No complaints on the food. Your man Ryan is hooking yall up with a 3 piece review! read more

Ordered a milkshake and half way through it i realize there's pieces of actual card board in my drink read more

DQ Grill & Chill Restaurant - Burgers Near Me - Worcester, Massachusetts

If i could give them 0 stars I would, I pulled up to drive thru at 10pm (closing is at 11pm per website & google). There was a vehicle in front of me that was also patiently waiting, but they left after waiting for so long. I then drove to the drive thru window to see if i could order there instead because no one was answering at the ordering speaker. Pulled up, an employee looked at me and walked away... the other reviews before me that said this place is awful, they were not lying. Employees need to be replaced. This place is trash. read more

This location leaves a lot to be desired. I ordered a bacon cheeseburger meal, which is supposed to be $7.00. It rang up as $11.99. Then I asked for a container of honey mustard and was told that they charge for sauces. And they also apparently don't give a sundae with their meals at this location. That's a good business model; charge almost twice the chest that's listed on the website, don't give dipping sauce, and cut out the sundae. I wonder if DQ corporate knows about this.... read more

Where to start? I came by with a friend for dinner after seeing a movie. When we walked in, we were bombarded by a line of people waiting to pick up doordash/mobile orders. There was only one person at the counter. We waited around 15-20 minutes to even order. After that, my friend waited another 30 for her food. I was still waiting on my food after that. It wasn't until we approached the counter and asked about it that they actually put the order in and started making it. No explanation either. And to top it all off? My friend found a hair in her bbq chicken tenders. If I could give this place 0 stars, I would. read more

Customer service isn't good. I think it would be nicer if it didn't seem like a nuisance to be present in the place. I understand sometimes people have a hard day but damn. read more

I love DQ but this location is Nothing comparing to the one in Spencer. Rude staffs and dirty tables.

So much better than McD's. The staff actually tries to help! Food is great. They bring it to your table

I ordered a cake for a going away party. It was supposed to be a strawberry cheesecake blizzard cake layered with cake crunch and chocolate ice cream. Issues with the cake: 1) It is hideous. We asked for the graham cracker crumbles to be sprinkled on the cake, not to cover it. The handwriting is also awful. 2) There was barely any strawberries mixed into the ice cream, it was mostly vanilla. 3) There was peanut butter cups and chocolate sauce in the center. We did not ask for this. I spoke to Daisha on the phone, and she said she would give a refund once I show proof of purchase will I will be doing. read more

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I'm not sure what has happened in the past few months, but half of our drive thru orders have been wrong. something is missing or we are given the wrong item. we don't realize this until we get home and by then it's too late too address it. read more

Place is absolutely disgusting. All the tables were dirty floor had food on it. Instead of standing behind the counter gossiping they should be cleaning the dining room. read more

if i could leave 0 stars i would. These people get absolutely nothing right when you order, not to mention the food being awful compared to other dairy queens in the area. The one in spencer and west boylston are better...i really hope this one closes down soon read more

Horrible customer service, as stated in previous comments they fuck up every order. Chicken strip baskets have no bread either. Sauce sides are a joke too. Go to the west Boylston st one read more

DQ Grill & Chill Restaurant - Cheap - Burgers Near Me - Worcester, Massachusetts

DQ has a great burger, fries with a beverage and it comes with a hot fudge Sunday all for $7.00. 5 STARS

Literally the worse DQ I have been too. They are always "out of that". Made me wait for my food. Forgot to bring me out my drink and the girl gave me attitude because I asked where my drink was. NEVER AGAIN COMING Here! read more

Nothing wrong with the food, but everytime I get a chicken basket THEY NEVER GIVE TOAST ANYMORE. Not specifically just this restaurant but every single Dairy Queen i've been to. How come the picture has toast in it but my basket doesn't come with it?? I used to always get toast and now I never do and I am very upset because I love my toast. Feeling sad read more

Go to the DQ on West Boylston street instead, this one sucks. I got a chocolate chip cookie dough blizzard with literally ZERO pieces of cookie dough in it. read more

I ate here once with my friend after gymnastics and the chicken fingers were pretty good.

Every time I go to this location I am not disappointed. The blizzards have large pieces of toppings and are a great consistency. The food is delicious and comparable to the pictures you see on the screen. 10/5 if I could rate it that high. read more

Had the best burger today from this location I guess they have all new burgers and they where delicious

Finally checked out the new Dairy Queen. I went there just before closing so only the drive through was open. The workers were pretty friendly. Not sure if this is always the case or if they were just happy that they were about to go home. Lol So, I've never actually had food at Dairy Queen. But I've heard it's good so gave the 1/4 burger a try. Let me tell you. Was pretty good. Nice and juicy. Way better than the brick, dry tasting whopper down the street...but I digress....quenched my thirst with a banana strawberry smoothie which was excellent. I'll be back again. This is not good news for my waistline but whatevs read more

I'm so glad DQ let me know that eventho I ordered my food via app, for curbside pick up, that they'll give me fries that's been sitting around for hours...eventho the app says it'll start making your order when you arrive. I was at a stop light on Plantation St & Grafton St when I requested my order to be made, I still sat in the parking lot for about 5mins before my order came out . This was my first time ordering via app & I'm glad I only ordered fries & a blizzard. As for the blizzard...they are WAAAY apart from any other fast food restaurant!!! But just like any other restaurant, they give old fries! This order was received around 810pm. read more

One star is ALOT. Don't go there!!! Just ordered a salad WITHOUT carrots. & a medium fries. Got a salad w carrots and a small fries. They are super rude and there was no line!! So no excuse about the place being busy. This isn't the first time they don't get the order right. And let's not forget they didn't put a fork in the bag or napkins. Really POOR service. read more

DQ Grill & Chill Restaurant - Burgers Near Me - Worcester, Massachusetts

Worst service ever! Not the first time disappointed with this place. I asked for a simple small twist cone with chocolate dip...had to explain 3 times as to what I wanted then she asked someone to help her and STILL got it wrong! Simple training should help! Only gave 2 stars because the icecream is good. read more

Usually enjoy my experience at DQ. Have been to this location several times without a problem. Ordered the chicken strip meal deal and the gravy was the consistency of soup and they didn't put my sundae in my bag. read more

Do not order delivery from Dairy Queen in Worcester, MA. When I received my order it was half there. The 2 drinks I ordered and paid for online were not there, nor was the side salad or the dipping sauce. When I tried calling them all I got was a voicemail saying they were unavailable, to leave a message and they'd call back. They did not call back! I was what they say, "ripped off!" read more

You cannot place an order for takeout at the counter. And have the order taker read you order back because if you forget ANYTHING you can't add it when you get to the pickup window. You have to go to the end of the ordering line and start again. WHAT'S WITH EASING RESTRICTIONS?? These are tougher than they were!! read more

Pretty happy about a Dairy Queen finally in Worcester! This location is large and updated compared to other Dairy Queen's in the state I know of. Equipped with fridge section for quick in and out, booths, high tables, outdoor seating, 3 TVs. Customers are always coming in and there seems to be plenty of shift turnovers because I constantly see employees coming in and out. The food is good, burgers aren't your typical fast food but they aren't gourmet restaurant either. Ice cream selection is the good, like usual. They come and bring you your meal which is nice but I can tell the place is already getting a little untidy. Perhaps that's due to the people of Worcester! Chairs all over and not pushed in, tables need cleaning but at least the condiment and napkin trays on each table were stocked. The parking lot outside is showing signs of abuse already with litter scattered! The people of Worcester.... read more

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I waited 15 minutes for 1 double A1 burger. They forgot that a double is two burgers, because I only got one patty. The burger was ice cold and the bun soggy. I waited my whole supper break for a hockey puck that I ended up throwing away. Dairy Queen should have been with the location they already had, n West Boylston, because this one is poorly managed and the food is disgusting. I should never have gone back after the first disappointing meal. Stick to ice cream, Dairy Queen. You can't run with the big guys. read more

Me and my family went to Diary Queen for dinner and there wasn't any adult employees only teenagers. The fries were sitting on the counter when we arrived and where then placed in our bag. They were completely cold and soggy. We ordered the backyard ranch burgers and we were given them with barbecue sauce which didn't come in the description. The shakes were completely watered down and extremely thick. One of our shakes tasted like another flavor making us believe none of the equipment was cleaned. The outdoor tables were filthy. read more

K I've given this place so many tries and still fuck up every time. My cousin ordered a four piece chicken basket. Only got three, they were smaller than chicken nuggets, and they didn't give the bread. Terrible here read more

DQ Grill & Chill Restaurant - 4 piece Chicken basket - Burgers Near Me - Worcester, Massachusetts

I love Dairy Queen but this location, while new and super clean, gives us the smallest cones as compared to all the other Dairy Queens in the area. So when when you get your cone instead of being excited you have that feeling like you've just been gipped. The product cost them very little, under 25 cents of food per cone, and they sell it for almost $4 for a large. We should at least go away feeling we got a great cone and we don't. Every time I go to swoops and swirls in Grafton they build a nice size cone. I hope management takes my advice, make customers happy and you'll sell more cones. Thank you. read more

You can come here 10 times and 10 times your order will be wrong..... If you are looking for a place to work where nobody cares, this is your place!!!! read more

I just left DQ after waiting in the in a line of cars. They handed me the two ice cream cones that were dripping ice cream everywhere. They never gave me my sodas. And my husband would not go back in line. Worcester mass I will never go here again read more

My boyfriend and I went in there today for the first time. What a disappointment that was! Got 2 double cheeseburgers and large onion rings... And waited forever and the people that was behind us got our order before us! And they didn't know what they were even doing. They were standing around on their phones not even trying to see who's order belongs to who never going there again. My boyfriend asked for a refund and they didn't even seem to care about that. Horrible customer service too. We just went home and made our own food so disappointing read more

Bad experience. Component of chicken baskets "don't have any". Granddaughter ordered hamburger value meal. Asked for a cone for desert. Told no had to be a sundae or blizzard. This made no sense. Both blizzard and sundaes are more expensive. Repurposed handicap parking for mobile pickup. We also waited 25 minutes in line just to get to the ordering kiosk. my recommendation is to go to West Boylston or Spencer. read more

The only restaurant on the street that has cars in the drive thru all day and they're always speedy and delicious

I would give this place a solid 9/10 cause i was with my aunt and we went to buy food for us and my family, so it was a pretty big order! We got all that we came for, but had to wait a little longer for our ice cream. However, the customer service was really good, even though they were pretty busy today. Bottom line: this place is not as bad as it seems. read more

Totally disappointed. I would go to Spencer before coming back here. I order chocolate cone with chocolate dip large get small vanilla in a cup. Send it back and I get attitude then I get a kiddie size chocolate in a cup I tell the girl I ordered large cone and this rude employee yells this is a large...... well I know what we usually get and this was not it. #Poor service #rude workers #ripoff #Spencerdqhereicome read more

Takes a hour to get through the line. they never reread your order back to make sure it's right. And when you get your stuff,you find out it's the wrong order. Or they didn't type something you ordered in.. then they actually make you go through the line again if you try to reorder what they missed. I'll stop eating ice cream all together before going back to that place!! read more