I stopped by Downtown Eyes to ask if they could replace a missing nose piece on my glasses. This is not my regular eye clinic but they readily agree to do the replacement and tightened up my glasses as well, and no charge for their time and effort. So very nice and greatly appreciated! read more

After my experience last year at a different eye shop, I decided to give DTE a try. I feel so glad that I did. I looooooooove the glasses I got, even with them being the most expensive glasses I've ever had in my entire life. It has been well worth it, to me. The glasses express my personality perfectly, and the prescription works as expected. I paid $1200 for glasses and prescription sunglasses. Every person here made me feel welcome and cared for. I plan on returning next year for more great service and glasses. read more

Didn't have a good experience here. I found them to be inexperienced and cold and when I tried to give them feedback they were defensive. They also got my prescription wrong took me so much back and forth and wasted time to get accurate prescription. Looking for another optometrist not going to return. read more

The service was fine, and the staff I interacted with was kind, but my experience following the appointment really left me entirely disappointed. Basically if you don't buy glasses from them, they want you to pay $50 for the prescription. I followed up asking for my PD, since I couldn't find the readers recommended at local stores. Their response, the PD wasn't performed in the prescription, which by the way they use the word prescription in place check up/ visit/ appointment. It's very shady and after some online research, an unacceptable practice many places pull. My first visit here, the woman at the front desk kept pushing a bunch of $300 + frames on me despite the fact I didn't need glasses (suggestion I could wear them for fashion); now this! Imagine going to your doctor and them saying- if you don't buy the meds you need from us, you'll have to pay us to tell you exactly what it is (you'll need to find on your own). read more

The prescription I received was poor as my distance was better without the new glasses. DTE tweaked the prescription and it was worse. To get the original prescription back in the glasses, I had to pay $240. Doing business with DTE was a waste of $800+. read more

Visited in 2022. Eye doc was great. Optical staff just upsells the most expensive frames. Not worth it when you have to pay to get a copy of your prescription for better deals elsewhere through VSP. read more

Dr Zastrow called me, quite distressed and apologetic. She was dumbfounded by the events I described in my review. She said she had no idea about the events that transpired. In fact, the employee whom I had all of my encounters with was no longer working at Downtown Eyes so she could not get answers from him. I got a heartfelt apology from her and I was grateful the communication cane directly from her and not an Office Manager. That tells me she truly cares. And indeed I did like her very much during my exam. She was never the problem. She offered to make reparations for my inconveniences and I sincerely appreciate that. It will help in the purchase of my next pair of glasses which are expensive due to the expensive lenses I get. read more

I consider myself a high maintenance patient but with a serious glaucoma condition. After several years with another eye doctor and clinic, with my eyes deterioration, I found Dr Zastrow. Dr. Zastrow is professional, caring, thorough, and flexible. She knew when to refer me to a glaucoma specialist and when to see me in her office for follow up visits. I thoroughly trust her medical sensibilities as she responds to direct questions about my care with insight and understanding. She is outstanding. read more

I recently had a minor eye infection and when I called into Downtown Eyes to see if they could get me in before the weekend I was really impressed. Unfortunately, the doctor was booked SOLID that day, so they weren't sure if they could squeeze me in, so they asked me a series of questions and relayed them to the doctor, then had the nurse call me back and determined they needed to find a way to get me in! And they did! It was a fast appointment, but Dr. Toomey said it was good they were able to give me drops and I was really thankful they vetted my eye ailment before taking 30 minutes of work. Another great experience with Downtown Eyes! Love these guys! read more

Definitely the best optical office in downtown MPLS. I was a little apprehensive when Dr Toomey retired and sold the business but I am very pleased with Dr Zastrow and her staff. I've experienced wonderful service from Steven who went above and beyond with my recent glasses purchases. Highly recommend Downtown Eyes! 7/25/19. I still love this business. Very helpful staff. read more

Not a good experience. I went to downtown eyes because the location was convenient. The entire office works like a dysfunctional family. No one knows what the others are doing. From exam to pick up, each stage required extra steps because someone had not done his or her job. Prices were inflated and staff is not interested in customer satisfaction. There are loads of eye doctors and eyeglasses stores. Choose a different one. read more

If I could give zero stars I would. Front desk was rude and the billing representative even ruder. They could not figure out my insurance and told me that "maybe if I didn't have such difficult insurance this wouldn't be a problem." I have Blue Cross Blue Shield of MA. I don't think I've ever been spoken to in such an unprofessional way from a clinic. read more

I had an eye exam for glasses in 2015 and the experience went well that I decided to come back for glasses. As I am in need of them. The staff who helped me was very helpful and knows her frames well! She was able to show me a lot of frames that would work best with my face shape and preferences. Although she was very patient and helpful, I gave it 3 stars because of the poor customer service in following up with me. She had done some research to find other frames of my preferences within my budget and told me that I will received an email by the end of the day. Unfortunately, I was not informed until a week later because I had called a few times to follow up. When I got the e-mail I chose the frames I liked. Then, I was given another time frame - a week - to go in and try the frames, as they had to be ordered to the shop. After a week, I called and e-mailed to follow up but was told that I the frames are not in yet and I will be posted. Well, it has been weeks and I haven't heard anything. Would be nice if I was kept in the loop even if it's just to tell me that they're still waiting on the frames to arrive. read more

I had an excellent experience at Downtown Eyes for my regular contact and glasses exam! I was able to get in and out of their office very quickly and everyone was incredibly helpful. Dr. Zastrow was personable, knowledgeable, and all around a fantastic service provider. I'm really happy that I switched to a smaller clinic as opposed to the giant eye clinics I had previously visited because I received better, more attentive service. I will keep going back here and am happy to recommend. read more

One of the nose pads on my glasses broke and I was in a bind. I went by Downtown Eyes and they were able to replace the pads. They did so quickly and refused payment even when I told them I wasn't from the area and would likely never return. I was very happy with their courtesy and professionalism in dealing with what was a very distressing issue while traveling. read more

Downtown Eyes is a fantastic clinic conveniently located in the skyway. After a lifetime of perfect vision my eagle eyes began to fail me. Reading glasses were a hassle and not conducive to my lifestyle. Dr. Zastrow took the time to get me into the perfect contacts that solved my issues. Her staff patiently trained me to insert my lenses. Dr. Zastrow and her staff are friendly, thorough and efficient. I can't recommend them enough. read more

Didn't care for the service I received here from the dr or the opticians. Won't be going back.

I have lived in a lot of places and been to a lot of eye doctors in the past 20 years and Dr. Zastrow is hands-down the best doctor I've ever been to. I have a tricky prescription and she always takes the time to make sure we get it right. I have a cornea issue related to dry eyes as well -- she's always so great at explaining things and her treatment approach is so much better than my previous doctor's. Recently, out of laziness and being time-crunched, I went to another eye doctor at a clinic near my house to avoid the trip downtown. Big mistake. I walked out knowing my prescription wasn't right and that I would need to make an appointment with Dr. Zastrow to rectify it - even though it would mean paying out-of-pocket since I had used up my insurance benefit with the other guy. Sure enough - Dr. Zastrow figured out a prescription that had me seeing clearly and it was way off from what the other guy had prescribed. AND she didn't even charge me for the exam! I just can't say enough good things about Dr. Zastrow. Especially when your vision is as bad as mine, it's so important to find a doctor who will take the time and has the care and perseverance to figure out the right prescription for you. Plus, there's something about how she does the eye exam that makes it so much easier to pick between each set of options. By the end of the exam, I have total confidence she's figured out the best/clearest prescription for me. She's also on top of all the latest technology and options -- I have an off-the-charts astigmatism and haven't been able to wear contacts even for short periods of time in many years. Dr. Zastrow figured out a contacts type that allows me to go glasses-free for special occasions -- which is huge! Seriously, Dr. Zastrow is the BEST eye doctor! The staff is great as well, and for being such a small office, they have a great selection of eyewear. Overall, they do a great job of taking care of their patients. Thanks, Downtown Eyes! read more

Great experience from start to finish at Downtown Eyes. The skyway location is very convenient (and easy parking at Target ramp if you're coming from outside the city). The staff was friendly and upbeat and my appointment was right on schedule. Great selection of frames and my contacts are always in stock. Dr. Zastrow is fantastic - I actually had work travel and forgot to pack my contact lenses and she phoned in my prescription that same day. Also, they are in-network for VSP which is a plus. read more

There is no place like Downtown Eyes--they are simply THE BEST in the business. I mean, it's eye glasses and contacts, right? BORING. But then why and HOW do they make me feel like friggin' Beyonce (and my husband like Jay-Z) every time I stop in? It all started with a darling pair of Seraphin frames that I adore. Everything about the experience of choosing and ordering new glasses was utterly flawless, and the communication was impeccable. I knew exactly what to expect, and Cynthia and the amazing team delivered on every promise. Next up was my contacts prescribed by Target Optical. They were fairly miserable to wear regularly. My exam and contact fitting at Downtown Eyes resulted in total relief, and contacts that I'm very happy with, which Downtown Eyes orders for me with absolute ease--every time--even when I request a "refill" via email. After all of this, when my 7yo daughter woke up with something in her eye, I knew exactly whom to call. Despite their full schedule that day, Cynthia said, "Well, we're absolutely going to see your daughter today, Kate." I could have cried as I was really concerned about my kiddo. Just like magic, they made room and treated her within an hour or two of that phone call. Amazing. Next, my twin 6 year olds went in for regular eye exams and loved every minute, complete with adorable play eyeglasses ala Junie B. Jones. The doc saw something interesting in one of the girl's optic nerves. As promised, he researched, conferred with a colleague and called back to give us the details. So, we have found our family eyecare "home" in Downtown Eyes, and I feel extremely lucky to work with people like Cynthia. It's so clear that she and all of the staff ACTUALLY CARE about patients and they truly enjoy serving their every need. This level of care and client service is unheard of these days (*shakes cane* *mutters something about 'whippersnappers'*). It's a simple thing, but my goodness does it make a huge difference to all five members of my family. Bravo to Cynthia and everyone at Downtown Eyes. Keep up the incredible work, and know that in a busy life where everything's complicated and usually involves varying degrees of avoidable stress and misunderstanding, you all are a breath of fresh air wrapped in a lingering but still work-appropriate hug. Thank you so much. read more

After hating my last eye doctor- so happy to find Dr. Zastrow. Great location for my downtown office. Easy to get an appointment. Office staff was very friendly and got me in and out in 30 mins. All the latest equipment- no stupid dilating of my eyes that makes it impossible to work the rest of the day. Dr. Zastrow was lightening quick yet patient for all my questions about follow up lasik surgery. And I love my new fancy pants sunglasses- ordered and received in 2 days! read more

Like an earlier reviewer, I was in from out of town and lost a nose pad on my glasses. Jumping on Yelp, I quickly found this nearby shop. The gentlemen there fixed the glasses right away, and insisted on not taking any payment. How could anyone ask for better service! read more

Dr. Zastrow and her staff are exceptional and will go above and beyond to make sure their clients are taken care of. I've been with them for 2 years and each visit requires little wait time, a friendly and welcoming staff out front, and thorough eye exam focused on the client. They're conveniently located in the skyway which is excellent for those who work downtown or anyone who were to park at Target and walk 1 block over. Their flexibility is icing on the cake, where they have squeezed me in multiple times between traveling or if I need to order more contacts. Overall great place for your eye needs read more

AWESOME! Dr. Zastrow is seriously the greatest. She is super knowledgeable and crazy smart, and she takes the time during everything she does to explain what she's doing and why. I have a special situation and she spent more than my allotted time going through all the things I should know and making sure I felt comfortable with my treatment options and what to look out for. It's clear that she truly cares about her patients. I SO highly recommend her, and after my glowing recommendation, my husband now sees her, too! read more

Fantastic staff! Best experience ever at a eye clinic. Dr. Mary Ann Zastrow goes above and beyond to make sure that you are well informed and getting the care you need, she is by far the most thorough dr I have ever visited. read more

I only needed glasses, so I can not say how the doctor is. At first glance, it didn't appear that they had a lot of glasses (they are kept in locked glass shelves). I had been to several other places already and I thought I was going to be let down again. I was expected to be disappointed again, but I am happy to say that I was wrong. The worker who helped me pick out my glasses was amazing. She was friendly and honest, which was refreshing considering how some of the other places had been. It was also a no pressure sale, which made the experience even better. She picked out some choices for me to look at and was OK with me picking some up myself. Not only did i find a pair I LOVE within 10 minutes, the price was fantastic. They currently have a sale going on 20% off the first pair and 40% off the second pair. For the price of just a regular pair of glasses at pearl vision or vision works (2 of the 6 or 7 places I had been too in the past 3 days during my hunt for the perfect pair of glasses), I was able to get a regular pair of glasses AND a pair of sunglasses here (with polar lenses by the way) for pretty much the same place. An AMAZING deal! I highly recommend this place. read more

Called ahead for appointment, schedule was accomodating. Had read poor reviews and requested upfront pricing. Staff was professional and friendly with the pricing. Wait time in the office was not out of the ordinary (5-7 minutes). Equipment and store were clean and well-kept. Eye Dr. was very friendly and gentle--he also found a rebate for my contacts which saved me $100. Contacts were ordered and available for pick up in the store within two days, and the staff had them in my hands practically as I walked in the door. This customer had a great all-around experience. read more

I've been a patient of Dr Toomey's and a patron of DT Eyes for the past twenty years. Dr Toomey has always been extremely thorough and careful with my yearly exams. Every few years or so I have worked with the staff to update my glasses and have found the service to be friendly, patient and helpful. Granted, depending on your selection of frames and lenses, glasses are expensive, but DT Eyes has a good selection of frames in a range of price points. I have referred many of my friends to DT Eyes and will continue to do so! read more