Nicole answered all of my questions related to the facility, unit, prices, and move-in date. She…read morealso sent me a video of the actual unit I ended up signing for, and managed to get me a discount. I really appreciated how friendly and professional her service was - this was my first time needing a storage facility, and she made the process so incredibly smooth! Thank you Nicole!

So thankful for Nicole! She immediately advises us when our…read morecargo arrives so we can handle fast storage. She is the BEST asset at Arco Storage, So. SF.

Trust no other company when I need to move. I have called them for my moving services twice now…read more They are always so accommodating, fast, super friendly and efficient.

We hired Caremore Movers to take a small load from San Jose to San Francisco to support my brother…read moremoving into a senior residence. We selected them because they were recommended by the residence, and knew all the ins-and-outs of working with them. We were very happy with the service. The two gentlemen arrived promptly, were good communicators, took care with the belongings and not overly fussy. I would definitely recommend them.

Stopped by today for a storage unit. Met the assistant manager. Forgot his name (Asian fellow). He…read morewas extremely polite, professional and informative. Would recommend.

Dont rent here so I cancel my unit and wanted my full refund and the manager Ann threated me if I…read moreput and a complaint to my my credit card company she said I would not be able to come back there anymore, over 29 buck they wanted to con me out of, how stupid is she, she would lose a customer over 29 bucks, they need to fire her and Irene they don't know a good customer when they had one-- see ya --DUMMIES

Excellent customer service. Since after all their storages are not inside a building, I would…read morerecommend coming here if your things are properly stored in sealed plastic bins to prevent weather moisture damage. With that said I haven't stored anything here yet, but this was one of the top 3 places I've considered. The reason why I am deciding on another facility it's due to it being closer to where my things are and that I'm unsure what I'll be storing for now so I'll need my first time place to be indoor. And are buy those moisture absorbing stuff. With that said I might come back once I have everything figured out and this may be the second storage place I would use if they still have fair prices by the time I'm moving out of my first choice. Thanks for giving me the tour even in the rain and close to your closing time.

Container leaking or a lot of condensation builds up Staff…read moreget wet That's not what you expect to see inside the storage facility

always great customer service! always a smile on their faces when I come in. A really great storage…read morefacility.

I stored my belongings here for about a year and had no issues at all. The facility is always…read moreclean, secure, and very easy to access with ground floor units. The staff is friendly and helpful, and I always felt my items were safe. I would definitely recommend this storage place.

Rented a unit for a month and the process was super easy. Clean facilities and great communication…read morefrom staff. Cancelling was also so seamless.

I have no issue with local staff…read more But I would never again do business with Extra Space Storage, and I encourage others to do likewise. We moved stuff for storage into a 5x7 space at $77 a month. Four months later Extra Space Storage increased our monthly rent from $77 to $154. My math says they doubled the rent. There was nothing saying our $77 a month for this tiny space was an introductory rate. And this is not what Extra Space says. Instead, they say every rental agreement gives the facility the unilateral right to raise the rent." Apparently that means to them that they can double the rent with impunity. They claim they sent a "notice" of the increase in the mail. No notice arrived. Examined my auto-debit to find the problem. Spoke to the local manager, who said . She also stated that she could lower the rate "because I called" to $127 a month. But only going forward, so the gross overpayment of the past is being kept by Extra Space. IMO this is deceptive business practice and should be illegal. IMO this is just a business fraud. My advice is to avoid them at all cost, unless you are comfortable with a doubling of your space rent.

Such professionalism! Left my telephone behind after…read morevisiting my locker. They secured my telephone and contacted me via others. Above and beyond...5 Star Service

Is there a way to give zero stars because that would be awesome. City Storage of SF are a bunch of…read morelazy crooks that never follow through on what they say. I noticed THREE months ago they raised my rent by almost 20% despite me never missing a payment or even paying late. Called the office and the employee there said I'd been bumped up, where I was now paying 18% OVER market value, despite having been there almost a year. I've called them three times and stopped by three times and the answer is always the same, "All billing issues have to go through corporate, but I've sent our manager there an email and she'll get back to you tomorrow." 88 days later? NOT ONE SINGLE PERSON has called, emailed, sent a carrier pigeon, nothing. That's nothing to say of the super restrictive hours they keep when you're able to access YOUR own unit. Totally ridiculous, this is nothing but a corporate cash grab spot and as long as your payment clears they'll provide ZERO level of customer service. If you're looking for storage options in SF you're better off anywhere else. Literally, just leave your stuff in the street.

STAY AWAY my rent has DOUBLED in the past 1.5 years…read moreThey will continuously bump your rent up every few months and it does NOT stop or reflect market value.

We pay $512.00 a month and every time we go there's no flat beds available for us to carry in or…read moreout stuff. Also two of their garage doors are broken so only two doors are available. We are definitely not happy at all with this location.

We found Shannon Moving through a realtor who was handling the sale of our home. Fiachra from…read moreShannon came out promptly to give us an estimate. He was calm, attentive and polite. He understands that people who are moving are stressed and anxious and need reassurance. I was concerned that the crew that moved us would be inflexible and would set about doing the work in their own way while my wife and I were set off to the side. And they were very efficient but they also checked in with my wife and myself about how certain things like sculpture and artwork or fancy ceramics should be packed. The three guys who moved our stuff were Julio, Cesar and Arturo. They did a great job of communicating with us, of responding to our questions, of taking care of all the issues that we hadn't anticipated. Altogether they did a really fabulous piece of work. Thank you.

I had a big move here in the city and these guys were awesome. I was really worried about a fridge…read morethat had to go through a tight corner up some stairs and they handled it no problem. Everything went very smoothly. I will definitely hire them again for my next one. Great experience overall.

I recently moved out of my storage unit at the Public Storage on Evans on November 30, 2025, and I…read morewant to share my wonderful experience. From the day I moved into the day I closed out; Anna was there to help every step of the way. Anna has been incredibly helpful, warm, and knowledgeable about the space. Her kind energy made me feel safe and taken care of throughout my entire time using the facility. It's rare to find someone who truly goes above and beyond, and Anna did exactly that. Thank you so much, Anna, for making my experience smooth and enjoyable. I truly appreciate your excellent customer service and the genuine care you show your customers. Happy Holidays to the entire Public Storage team!

Price increases every three months. Intro rate goes up $30-$50 then. They tell you it is the market…read morerate not actually the storage owner operator who is raising prices. Service people great help. Not a problem but the market should not control the price this closely. IMO It's like penny pinching if you look at it deeper.