Buyer beware! I…read moreordered my backsplash tile from Architerra in June and paid for it in full, because I previously had done business with them and had no issues. To my disappointment, this round has been nothing but horrible customer service and bad news. I am still waiting for my tile. Even though they have an amazing selection, I would urge you to shop elsewhere for custom tile!

I had a nightmare of a bathroom project and the first company (local tile) that I dealt with gave…read moreme the run around and I ended getting my money back and going with our first choice Architerra. Janet was very thoughtful when helping us design our bathroom. She took the time to come to our home and take measurements and give us her artistic opinion. She is very creative. They rushed the product for us and were honest about the product coming in on a timely manner. The other dealer we worked with for one month just gave us the run around and in the end I felt lied to. It is so nice to deal with Pro's like Architerra. One thing tho it is not cheap, but you pay for what get!

*Shady business practice. I was quoted one price for a product by the chat bot and placed my…read moreorder. I received an email today from Alexa and she informed me that the chat bot gave me false information and offered a refund. I replied stating that we all make mistakes but the right thing for their company to do was to honor the information they provided. That's just what a non-shady business does. I received an email notice of my refund without further communication. It's tough to do the right thing but companies which thrive serve their customers better. Do yourself a favor and look elsewhere.

Moving to Austin from Chicago, I've been hard pressed for modern stylish furniture. The few stores…read morearound carry only catalogs. I had the opportunity in Chicago to visit many designer showrooms. So I asked the extremely rude guy here whether that was a possibility. He looks at me and my mom condescendingly and responds quite snidely. He thought I didn't know what I was asking for and that "all furniture ever is ordered only from a catalog" because apparently I "don't realize they're designer." Ugh, I hate attitude like that. I don't understand who in their right mind thinks insulting a customer is good sales strategy.

We worked with local, family-owned CG&S on an exterior renovation - updating our 1940s home to…read moreCraftsman style. Our home had no original details, but did have a lot of the original exterior materials. The team had to meticulously remove our particle board siding in sections and reseal as there were no exterior walls/wrap and our insulation was just under the siding; shim the roof level while regarding interior drywall as we don't have attic space; shim walls to align with varying depths of windows hung by another company; re-run electrical; and then add wood siding, two new decks with detailed craftsman woodwork, a custom front door, and other finishes. Working on our older home was harder than starting fresh and they handled it with care. Handling permitting was also in their remit and we were glad it was. Our architect handled forms for historical buildings/neighborhoods, city arborists, easements, and other zoning debacles. When we were limited by the city's requirements for expanding our porch, our architect adjusted our plans as best she could to still have a beautiful outcome. We also appreciated most of the subcontractors selected for the job. While the budget was hard to talk about up front, we didn't have any change orders due to surprises - unlike our interior reno project. With any long term renovation project it was important to stay in communication, keep notes, and ask questions and most stressful moments were quickly addressed by the team. The CG&S owners still invite us to their annual tamale dinner and treat us like family. We hope to do another project with them some day!

My wife and I highly recommend CG&S for any home renovation project.  We hired them to do a total…read morerenovation to our 20 year old home and both the process and the final product were outstanding.  Very highly qualified, friendly personnel and great communication from day one through the end of the project.  We moved out for nine months so that we could take the house back to a new starting point and then build it back the way that we wanted it. We couldn't be happier with the quality people and the smooth process.  The project was delivered on time and on budget - a rarity in today's crazy world!

Austin Tops did an excellent job with the countertop and backsplash for my project. Ty was very…read moreeasy to work with, was patient going through all of our options (including some very affordable slabs at his shop) and took the time to make sure it was perfect in the end. He's also just a really nice guy. I am already planning to work with him on a couple of other projects coming up. Highly recommend!

We used Austin Tops to do our countertops for a new home, everything went great till they measured…read morethe waterfall sides of the island & cut them too short. From there it was nothing but problems, first they told me we had to pay more money, they argued for like 2 months till I told them we were not being exhorted from them & if they were not going to fix I would get someone else to fix t & pay them the balance I owed. Finally they did fix my waterfall sides. Buyer beware. Kathie

We just completed a kitchen and master bath remodel and used UB Kitchens as our cabinet supplier…read more Craig was a pleasure to work with during the design stage and the installers; Nick, Jimmy, and Justin, were absolute craftsmen. There was never a delay where we had to wait on the cabinet supplier and the cabinets are the nicest ones we have purchased in three kitchen remodels. Highly recommended.

I wanted to hire UB Kitchens as they seemed legit. They met with me about my kitchen gut/remodel…read morejob and gave me a quote of $25k. I really liked their customer service and the high quality of their cabinets. Unfortunately, as my house was getting close to completion, I flew in to meet in person to work on the kitchen project and they quoted me $66k now. I understand prices are increasing during the pandemic but not nearly triple. It looks like on top of the price increases, they may have counted the wrong number of cabinets needed for the project. I tried to work with them cause I wanted it to work out but ultimately, I would have had to make too many sacrifices to fit the budget such as not doing some upper cabinets and doing open shelving instead. In making these edits, they could get it down to $45k, still double the original quote and with too many sacrifices. If I calculate cabinets, counters, GC work, etc, the kitchen would be well over $100k. For that price, you should just go with a fully custom kitchen company. If I wasn't building a new house, building out a big pool and deck and all these other incredibly expensive projects, I would have liked to go with UB, but their pricing was more than I think I'd worth for semi custom

I should have done my research before paying for these floors. I was scammed, ghosted, and lied to…read morefor months by Will/Guillermo Figari, ultimately losing over $5,700 and setting my home renovation back over 2 months. I purchased a home that had floors installed by Luma Hardwoods / The Hardwood Agency (he seems to go by multiple business names and actual names as referenced by other reviewers). I had some water damage and reached out to Luma to match the floors that were previously installed in the home. Then things unfolded as described below: January 12 - I paid for the order in full (that was a mistake) and Will said the order would be stateside in a month (supposedly it was coming from Italy, but I think that was actually untrue as well) Feb 6, Feb 16, Feb 20, Feb 23, March 3 - Texted, called, Emailed - no response from Will March 4 - He finally responded and said the order had not shipped from Italy and he agreed to cancel my order (since he couldn't provide tracking or any kind of accurate update on when the product would ship or arrive) March 4 - March 22 - Emailed, called, texted asking for a refund - no response. I am currently disputing this with my bank and will be joining the list of other customers Will has scammed by opening a small claims case in Travis County. Please don't make the same mistake I did and get scammed by this company. EDIT: Will has been saying my refund is "in process" for weeks now, over a month after my order was cancelled and he agreed to provide a refund. I have filed a police report, reported him to Better Business Bureau, filed an IC3 claim, and will continue to spread the word in the hopes that he doesn't rip anyone else off.

We have the worst experience snd deeply regret our decision to choose Luma hardwood agency and…read moreGuillermo Figari whom we trusted and paid a large amount of $50k in advance as per the contract for our new house flooring. It went in similar pattern where he delayed the stock delivery by more than 2 weeks after multiple follow ups , he finally gave up saying your stock is not delivered and you can opt for cancellation and refund. He never sent the cancellation order and doesn't reply to phone calls or messages. This looks like completely fraudulent company where we are now filing a suit against this company. This is all such an emotional stress and lot of financial loss. Plz take my review in all sincerity and don't get into this trap. We have been calling and messaging since weeks on refund process or timeline of refund and there is absolutely no response from his end. Attaching screenshots of the messages of these conversations.

First time visiting this store!! It was very amazing to see how they decorated the room setting…read morespaces at each sections of the building, which is very smart as the customers can imagine how the room should look like with those furnitures! My wife and I definitely enjoyed looking around as well as receiving inspirations! If you are looking for furnitures with nice quality, come visit! Cheers

***UPDATE*** I received a call from either the manager or…read morethe owner saying that they apologized for what happened. They explained that they were given wrong measurements for the elevator (not true) and that their delivery team never said anything about it not fitting in the hallways. (also not true) It was a combative insincere apology. I never hinted it was a "scam" but much more likely their incompetence that cost us $400. He then went on to say that I was at fault for spending the $400 and that I could have just returned the sectional. Why would I return something that we really liked and wanted and that ACTUALLY FIT? Yes it's about the $400 that we never needed to spend that we did because we we're lied to by one of the representatives of your company. It's the principal. The insincere apology was insulting. ****ORIGINAL MESSAGE**** We used John-William Interiors about 2 years ago to purchase a Bracci Living Sectional that we fell in love with at the store for our new condo at the Spring Condominium in downtown Austin. The delivery of our sectional took about a month or so, which we were totally fine with as we understood that furniture takes time for shipping and delivery especially with higher end products. When it came time for delivery, the delivery guys were very quick to tell us that a portion of the sectional wouldn't make it through the hallway and they even pulled out their measuring tape to try and prove it. As we aren't movers, we took their word for it and only half of the sectional was delivered. We ended up having to hire a Specialty Delivery company which we paid over $400 to have them lift it with a pully system over a wall from the pool deck/parking garage on the level below to avoid using the hallways. We finally had our full sectional and we're ecstatic at how amazing it was. Comfortable, fine Italian leather, fit the space perfectly, what more could we ask for. Here is where the problem was; Fast forward to last week. We were now moving out of the building as we sold our condo. We hired a great local moving company who had 2 guys, I'd say they were in their early 20's. They took the sectional, right through the hallways, the same ones that John-William Interiors said they couldn't deliver it through, and right into the elevator and right through the lobby hallway and right into their truck. No problem whatsoever. I mean, it literally took them less than 5 minutes to get it out of our unit, through the hallways, into the elevator, through the lobby hallway and right into the truck. We were not only lied to by John-William Interiors, we were out $400 for no reason at all. They never made the attempt to fully deliver the sectional, I asked them to try and they said it wouldn't fit so they weren't going to try and they even made me go to the warehouse to pick it up since they said they couldn't leave it with me. We paid well over $7,000 for this sectional with delivery and they didn't credit us a thing. They lied to us and made us pay another company knowing exactly what we were paying the Specialty company to do by hauling it over a wall from a level below our patio. What a disgusting, unethical company to do something like this. Maybe they ordered a sectional larger than we wanted? Maybe they ordered the wrong sectional and were too worried to be honest with us? Who knows? But to have your IN-HOUSE DELIVERY TEAM tell us it wouldn't fit and then knowingly let us hire a specialty mover to deliver it over a wall and have us WASTE $400 for no reason, is inexcusable. Stay as far away from these unethical people. How horrible of a business owner do you have to be to allow for this to go on. Looking back at it, it was pretty obvious that they knew it would fit since when I went back to return their moving blankets, (because we are good people even though they said it was unnecessary to bring them back) the sales person we dealt with said something along the lines of "You really had to get that in there." and I commented to my wife right afterwards that he almost sounded upset when he said it. I will be posting this review everywhere I can and I promise to tell this story to everyone that I know. Again, stay very very far away from this place. They lie and cost us money for whatever reasons they had instead of doing the right thing and making the delivery. I guess they thought that we would be there long enough and move it out the same way we brought it in. 2 young men used almost no effort to get it out after you wouldn't even allow your crew to try even with us pleading for you to do so. Disgusting! P.S. - We have the movers who moved it out if anyone from John-William Interiors doesn't believe the story and they will confirm that it went out with no issues whatsoever. If you want to do the right thing, reimburse us. Otherwise, you will be known as unethical forever.

We recently had a kitchen remodeled at our 30 year old home. We approached Kitchen Central to start…read morewith the design and worked with Maria and Gazi on coming up with a design that worked for us.We added the laundry & dining room into the project impressed by their design capabilities. We met over 3 weekends to come up with a design that worked for us, with some fantastic solutions that eliminated the issues with flow and storage in our kitchen & laundry room. From design to execution, the team at kitchen central worked well, delivering a functional kitchen to us in much less time that we had anticipated. They showed up early everyday and worked with us to ensure that we were getting our requirements met. When we wanted some enhancements they were quick to adjust. They have an exceptionally skilled team headed by Michael that handled everything from demolition, floor, tiling, plumbing, countertop & backsplash fabrication , drywall & painting to hanging sleek sliding doors to installing appliances and also worked on our lighting which made a huge difference. They delivered to us a breathtakingly beautiful & well functioning kitchen on time and with great quality of workmanship. Our laundry room is a lot more usable with the solutions they came up with. We highly recommend this team for any kitchen remodels. They aim to please with their design and meticulous project planning. This is the most hard working crew we've seen. It was a pleasure working with them, we're happy to give them this review. It's been a few months since the remodel was completed and we are grateful that we approached and trusted Kitchen Central for this project.

Kitchen Central transformed my dark and out of date kitchen from the 1970s into a bright and open…read moreentertaining space where I can host friends and family for years to come. Maria worked with me to understand how I cook and how I wanted my kitchen to feel. Then she created the most beautiful design that Mike and team executed quickly. I couldn't believe how much they were able to accomplish each day. They were a machine with the demolition, rebuild, and install. I'm still awestruck by my new kitchen still, four months later. Thank you so much, I love love love it!