I can't say enough good things about Douglas Aquatics. I've been a customer for over a year, with weekly hot tub service during the winter and bi-weekly service during the summer, and the experience has been consistently excellent. My regular technician, Butch, is awesome--reliable, knowledgeable, and genuinely great to work with. Over time we've developed a solid personal relationship, which says a lot about the kind of people Douglas Aquatics employs. Today really stood out. I called with a chemical issue, and within 90 minutes, Joy, the new service coordinator, and John, the service manager, personally showed up at my house. That kind of response time is almost unheard of and speaks volumes about their customer-first orientation. Joy has been absolutely wonderful since taking over my account--responsive, thoughtful, and clearly focused on making sure customers are taken care of. John is a true chemical magician. He diagnosed and fixed the issue in about 10 minutes, but what impressed me just as much was how he handled the moment. He took the time to mentor Joy during the visit, walking her through exactly what he was doing and why. At the same time, he did an excellent job explaining the issue and solution to me as the owner in clear, layman's terms, which I genuinely appreciated. Douglas Aquatics is an honest, service-driven business that invests in both its people and its customers. The hot tub is crystal clear, and I can't wait to use it tonight. They have absolutely earned my continued business. Highly, highly recommend. read more

We recently asked Douglas Aquatics to come inspect our in-ground gunnite pool that they installed for us approximately 2019-2020 as the previous season we began to notice a lot of black staining on our white plaster finish. Bernie, their CEO came to our home with a technician, and they immediately identified the issue a probably being from high metal content from our well water and subsequently confirmed their diagnosis with a specialized water test. They offered me two options to correct the issue and provided instruction to prevent a reoccurrence of the issue. I couldn't be happier with the option to correct that I chose to correct our problem (drain, acid wash, refill, and metal treatment) which allowed our family to begin enjoying the restored beauty of our outdoor oasis quickly. Bernie and team also noticed some other issues related to work needed on my deck and recommended a provider to assist me in correcting those issues! Bernie also PM'd our water level maintenance system while they were performing the other work at no additional cost, which we greatly appreciated! In short, we could not be more delighted with the value, service, quality and professionalism that Douglas Aquatics and Bernie Wegscheider provided! read more

Luxury Pool Perfection Douglas Aquatics Delivered! From the first meeting to the final sparkling drop of water, Douglas Aquatics exceeded every expectation on our new pool build. We wanted a pool that wasn't just functional but truly felt like a luxury backyard centerpiece and they delivered exactly that. The design team listened to our ideas, refined them with their expertise, and presented a plan that combined style, quality, and long-term durability. Every step of the process was communicated clearly, and their project management kept things on track. The crew's craftsmanship is unmatched from the flawless tile work to the perfectly formed coping and smooth plaster finish, every detail shows pride and skill. They also took the time to make sure the equipment was set up for ease of use and efficiency, walking us through everything so we could enjoy our pool from day one without confusion. What stood out most was their professionalism and commitment to quality. They didn't cut corners, they kept the site clean, and they treated our property with respect. This was not just a construction project; it was a collaboration that resulted in something truly special. If you want a pool that blends beauty, quality, and expertise and a company that stands behind their work.Douglas Aquatics is the team to call. We couldn't be happier with our backyard oasis! read more

Service request answered promptly. The pool was cleaned thoroughly. Water leak at the pool heat pump was repaired saving me a substantial cost to replace the heat pump. The technicians were professional and courteous. read more

These people serviced our pool for a season. During that season they were charging for services they weren't completing. When I called the office to let them know there has been several occasions where our biweekly service wasn't done they stated they had a service bills from the technicians of the chemicals they used. When I informed them I have full surveillance of my property and no one did anything to my pool and I have proof, she then went on to say they would look into it. Well during that process we had a pool heater installed because we had already ordered it from them. The pool heater finally came in and when they installed the heater they couldn't completed the install and setup. They stated they only bring the heaters out and connect them but not fully install. Therefore, we had to hire a contractor to finish the install and setup. The contractor asked where is the directions and instructions related to the unit? I called Douglas Quacks and they stated to look them up online and pull them off line because they didn't have any of the information from the heater and couldn't assist further on the unit that cost us numerous of thousands of dollars. SMH! Well now we are on another season and the heater is not working. Tried Douglas Quacks again for what they sold us and they stated because they had to credit us money previously because of work they had found to have lied about ... they will need a $350 deposit to come out and look at the heater. SMH! Now, I understand everyone suffering during COVID and this is what the lady stated during the season they were found to not have done things they billed for but it just seems the company knows there's a shortage of pool companies and feel they will do as they please and charge for what they want. Service and Customer Service is not a priority or something they are very concerned with. SMH! read more

"Throughout the years, Douglas Aquatics has gone through many changes but continuously remains dedicated to its core values of honesty, integrity, knowledge, dependability and accountability." - Douglas Aquatics Website Sounds good right! One big lie! More like unethical, dishonest, out of date, and absent. Two years plus for a three-week pool build is what we got from this company. False billings for machine rentals not used on site, inflated change orders, labor hours billed when no worker were on site and a pool when finally turned on two years after the fact had water cascading out of the skimmers because the plumbing was backwards. The owner has not reviewed new pool building techniques since he opened in the 70s. He is the most unethical contractor I have ever dealt with. Example: We had trees in the proposed pool area. The salesman advised if we had the trees removed and stump ground down there would be no additional costs, as the roots/soil had to be removed anyhow. Doug said he would not start until we agreed to a charge order for stump removal. The stump removal took less than 90 minutes, but I received a bill for close to $2000 which included 8 hours of labor for 3 workers and a full day rental of an excavator. (that's right if his equipment is not available, he rents and passes the cost on to the customer without discussion). Luckily, I was on site and took pictures and video to confront his false billing. I found a vendor invoice which had an erroneous overbilling of $2400. I asked Doug about this. "Yes, [we] discovered this back in March" well it was then December at that point, and he neglected to inform me of this? No credit to my account? Hell no. We live in Tidewater, but when they ran into silty soil, he had no idea how to deal with it, called it expandable clay and wanted to bring in an engineer "to pass the liability off Douglas Aquatics." I wanted to change lights from old school bulbs to LEDs, it was like he never heard of LEDs. He had to contact the manufacture, distributor and the highschooler next door to find out if he could install LED lights in the pool. Then he orders the lights - another change order for $2800. I expected three lights and a controller which would allow use to program or control the lights. Not the case. What I got was three lights and two transformers (incorrect ones at that) that when you want to change color you have to flip the light switch on and off repeatedly to cycle through... There are 21 colors!! The lights sell online for about $350 and the transformer about $170. You do the math. No labor provided by Douglas Aquatics for the lights, I had to pay an electrician to run the conduit and lights. Every time I confronted Doug on billing and delays, suddenly, they would abandon the job site - intimidation attempts for me not to challenge his billing? At three different time the company did not show up on site for more than 60 days. At one point he had a worker go into my garage and steal the boxed liner and removed all equipment from the site for 64 days because I called him out on false change order billings. This caused me to file my first complaint with DPOR. Now we are heading to civil litigation. Look elsewhere if you want a quality pool. read more

These folks are the best in class for pools. They are experts in maintenance and repair. They have been our pool technicians for over 20 years and have never disappointed us. They arrive on time, work diligently, and leave our pool better than when they arrived. Their prices are fair. We just had a major repair completed and are completely satisfied with their work. read more

Is there anyway to give these folks a zero, I would. I asked them to close my pool as the folks that built the pool will no longer handle that service. They came out and just put the cover on the pool. Didn't blow out the lines; they did not break the lines to drain the filter, the heater or the lines to the pump. Talking to the representative who was rude and and said that was their policy. If I had known that before hand, I would have called others...awful service read more

I called to get an estimate for installing an in-ground pool. A rep came to my house, talked to me and my fiancée at length about what it was we were looking for, options, pricing, etc. He left, saying he would be back in touch with some preliminary drawings and pricing. And we never heard back from him. Never. I called repeatedly and left multiple messages for him with the receptionist. I finally gave up. read more

I've had an inground vinyl liner pool for 13 years and decided to give another pool company a try for service this summer and so glad I did. Douglas Aquatics has been fantastic to work with. They scheduled the appt and showed up on time on both occasions I've asked of them. Their pricing was more than reasonable and they did " extra" work while they were here I didn't ask and for this they've exceeded expectations. Janice, in particular, was both flexible and very attentive to the needs of the projects and can't thank her or her team enough for jobs well done. Keith D. read more

Douglas Aquatics brings professionalism to the pool industry and knows how to take care of their customers.

Horrible service, no accountability. Lots of excuses from management. Two men closed my pool, took the ladder out and didn't put it away, just left it by the pool, didn't address two maintenance issues and when I asked them I was told they'd look at it next year..... Like I'd let this company back on my property. You guys lost a customer and I will be telling everyone I know with a pool to go elsewhere read more

I can't speak to their actual service, but when I called to schedule a spa inspection, they didn't take the time on the phone to get me set up as a customer, but emailed me a form to print out and return...on which it asks for your social security number or driver's license number, and is full of verbiage to let you know they'll send you to collections if there is any hint of non-payment. I just wonder about why the front end customer experience is set up so defensively, and why the non-payments have occurred in the past. It doesn't mean anything necessarily, but it was enough to make me cancel my appointment and look around for a better customer service front end. read more