Our tankless water heater stopped working while guests stayed at our house. PlumbPros were…read moreamazingly accommodating and were able to fix the issue on the same day! My interaction started with the scheduling representative, Heather. She was thorough in exploring our issue and clear about the timing of when her crew could come out. The plumber, Joshua, and his apprentice, Ryan, arrived on time and were respectful of our guests' privacy. They explained their process, fee and estimated time to complete the job. Everything worked like clockwork. They completed the fix and stayed on budget! I wholeheartedly recommend this outfit.

Luke Miller and Andres absolutely did a fabulous job on the pipes in front of the house and our…read morewater is running perfectly!

Doug the Plumber was bought out (private equity?) and they've killed the business. They had a 3rd…read moreparty in another country answering the phone who couldn't confirm the tech would do a really small job when he came out - only promised an estimate. When they did come out, the estimate was more than 3 times another bid we got to move an upstairs shower drain about 16 inches. The guy claimed plumber rates in Austin were $500-1500 per hour. Don't waste your time ... sadly this business will be killed off by the new owner in short order.

I used them to trench a new water line and install a new hose bib…read more Excellent customer service. Scheduling an appointment was easy. They followed up to confirm I was happy with the work, even checking in during the job to see if everything was going okay with the plumber they dispatched. He offered lots of helpful suggestions on my job and even did some quick diagnostics on my well pump pressure with no additional charge. They finished the work quickly and did high quality work. I'd definitely use them again.

We've been using Austin Plumbery for years and highly recommend them. They always treat us fairly…read moreand provided great service. The team at Austin Plumbery treats our house like it is theirs. I've never felt pressure to make a repair that didn't make sense. When one of their team comes to our house, I feel they go above and beyond to make sure our plumbing issues are solved without spending more money than necessary. They explain what they are doing and I don't feel like they are trying to upsell me. We first used them when our water heater stopped heating fully. Our old water heater had a problem, but was not completely out. I talked to multiple plumbers who did not want to troubleshoot, but only wanted to replace the water heater because of its age. When Austin Plumbery came out, they agreed there was a chance the water heater could be fixed and said they would try that first. Unfortunately, the fix didn't work but I appreciated that they tried. And once we decided to replace the water heater, their cost was better than most plumbers I received quotes from. I'd gladly recommend Austin Plumbery for any of your plumbing needs.

Don't use this company. Employee who was driving this van in photo purposely tried to hit my side…read moreview mirror with the van. Something tells me he's already done this to someone else cause his passenger side mirror was missing. All because he didn't want to let me merge into his lane as cars had to merge due to an accident which closed off a lane. He looked middle eastern with very little hair. Maybe in his mid 50s. And his passenger had his shirt off. What kind of employees does this company hire??? Very unprofessional and I will NEVER use this company. Two thumbs down. Less than 1 star: be better Austin Plumbery. Shame on you.

Great communication on a Sunday when I found my water heater leaking. Fair price to replace a 40…read moregallon 40,000 btu gas heater. They came out Monday and replaced it quickly and efficiently. Will use We Plumb for any future plumbing projects.

I didn't actually hire We Plumb, but I just wanted to put a review here, because I appreciated…read moreZach's customer service. I asked multiple companies for a quote and Zach was available same day. He initially didn't want to provide a quick quote without seeing everything in person, but I pleaded and he eventually gave me a range of estimates based on what he knew and they were all reasonable (relative to the Austin market) . It frustrates me as an impatient homeowner when I can't get immediate quotes, but I think the need for companies to see everything in person is probably a good sign. He doesn't want to just tell people what they want to hear to get in the door and then surprise them when the price changes because something about the project made it more difficult. He was then willing to answer my technical questions about potentially repairing my existing water heater and even some local parts stores I could look at for the components that weren't working for my existing water heater. We also talked about CoA rebates, heat pumps, and all the options for water heaters. Companies have a lot of incentive to gatekeep this kind of information and Zach was willing to just help me out as I formed a plan that took my current budget into account. I ended up replacing my own water heater, but I am a stubborn, frugal person. Zach's customer service, availability, and reasonable quotes are appreciated. If my financial situation improves, I'll probably be giving him a call next time I have plumbing needs.

ALEX with Johnny Rooter Plumbing did a GREAT job at my small office building today! He was prompt,…read morecourteous and knew exactly how to replace the very old shut off valve, which involves turning off water to the building, and then he replaced the fill valve inside the toilet tank. AND, he did all this work very quickly! I've used Johnny Rooter for several times with always a good result. I highly recommend ALEX and Johnny Rooter.

I give them 5 stars for both quality of work and punctuality. They are usually available rather…read morequickly. I give them 3 stars for their prices. I was a bit disappointed that they didn't offer me a discount as a returning customer. Their prices jumped 42% in 15 months.

Tech Jack Johndon repaired my A/c today. Took only a few moments to find the problem and not much…read morelonger to fix. Jack is friendly, knowledgeable & professional. What more can you ask for. Always recommend Parobek Thanks Jack

The guys were extremely pleasant and offered help above and beyond. They were done in no time, and…read moremy water was back on with upgrades!!! Thank you!

Abel was very friendly, experienced and knowledgeable. His charges were within normal range. He…read morecommunicated well, arrived on time, finished the job quickly and efficiently, and left the area spotless. I would definitely recommend him and I will hire him again, the next time I have a plumbing issue. N.Stewart E.Riverside Dr., Austin

Abel helped us out in a serious bind when our main water line was damaged. More than fair pricing…read moreand now He is our "go to" for plumbing issues.

Timely and accurate responses! They are very communicative!…read more Fair quote, quick booking - highly recommend!

Excellent professional service and reasonable. Punctual and…read morecompleted the job without issues.