Requested service when A/C stopped cooling overnight in 100+ degree weather; called first thing the…read morenext morning for an appointment. Couldn't get appointment until the following day but someone canceled and got tech to come right on time! The tech, Jarrett, was friendly and explained the process in layman's terms. It made the stressful situation much more bearable.

AC always seems to fail at the worst possible times... when we built our house about 15 years ago…read morewe were lucky enough to have Parobek do all of our plumbing, they were the one sub contractor who I never had to worry about showing up or being on budget, they always nailed both... about 6 years ago they added HVAC to their offerings so when I had problems I wanted to give them first shot at getting my house cool again. Between the professional interactions setting the appointment up and then the absolute treat it was to have Kerry Becker and his helper here taking care of things I can say with 100% confidence I have found my go to for HVAC as well. He inspected and tested everything and then presented 4 options for repair, thoroughly explaining each option and their costs. The work was performed quickly and the only reason I know they were here was because where they were working was cleaner than everything around them. Truly nice to meet professional tradesmen who are supported by a solid local company. If you have HVAC OR plumbing needs, you owe it to yourself to at least talk to Parobek.

Consistent quality work with the pricing upfront. Have used Osborn for years and they are the best.read more

Osborns plumbing is the best. They come when I really need them and stand by their repairs.read more

Raul and his team are top notch and stand by the work and products. The most honest company I have…read morefelt with in Austin.

We've used the services of Peanut Plumbing a few times. Recently, they replaced our cast iron…read morecorroded drain pipes with schedule 40 PVC. Peanut Plumbing did an excellent job in a much shorter time than projected. Owner & Master Plumber Raul Meza, his son Trey & their incredible staff & excavators were easy & wonderful to work with & very professional, courteous & high standards of workmanship. Highly recommend Peanut Plumbing.

Thank you so much for the service man that came to moms house in Bastrop- fixed the the 1/2 bath…read moresink drain pipe then inspected all the other pipes. He did inspect other pipes because i see he emptied the products from under kitchen sink but didn't replace them- no worries I needed to organize đown there anyway:D

Josh was awesome, was quick and very knowledgeable and friendly. They communicated every step of…read morethe way, took pictures of the issues and showed us the item that was bad ( Copper pipe). Will recommend them to everyone. Doug the Plumber joined forces with Blue Ribbon Electric HVAC ( Smithville TX, Bastrop County)

Do NOT hire this company. Especially now…read more.. They are BANKRUPT. They're currently taking customers money and not refunding for overcharges or refunds that are due. They quoted my girlfriend $1,200 to replace a disposal. They charged her $600 for a deposit to hold the job to come sometime within a week, and within 20 minutes when I found out they tried to rip her off she called back and said she found out what it actually costs, and wanted to cancel. They gave her the runaround, and finally agreed to return the $600 deposit. The $1,200 they said it'd cost to do? Someone showed up the same day for $100 and was done in 30 minutes. From their reviews it looks like they do that to as many people as possible. They've been telling us "your refund will be processed soon" for over 2 months now. Our complaints are just given to someone they won't give us a name or number for. Some have said, "our policy is we're not allowed to give the name of our manager or put you in touch with them." Super sketchy. One employee spilled the beans and looks like Stephen Warren and Alan Torres are the ones who aren't processing people's refunds. Not sure if there's others involved or what's going on. BANKRUPTCY: Turns out, they have a habit of not paying people back. Right now they are likely ripping people off even more than usual because it looks like they are bankrupt. So not sure if they are taking as much money from people as they can before they close the doors or what's going on. See attachment. Max Hicks is the owner. Did some digging on him and it turns out he has a history of not paying people back. He looks to have dozens of lawsuits against him for money he owes people and/or other unethical behavior. Here's one of many: https://trellis.law/case/48453/d-1-gn-26-000303/prime-lodging-llc-vs-max-hicks As if that's not bad enough, they're rated "F" by the Better Business Bureau for so many complaints and non-resolutions. Gave them well over 2 months to pay back before leaving this review. They will steal your money. If they have that many lawsuits against them, imagine how many other people they've conned that didn't go through the headache of suing them. Especially right now that they are literally in bankruptcy.

Poor communication, left messages for Antonio and Loius. Never returned my calls about concerns on…read moremy water softener. Poor installs, high pricing and they use to text before arriving ( NOT ANYMORE). Have asked for complaint dept and never told.Will never use again. I will file a complaint with bbb and txdept of licensing.

We've had a great experience working with this vendor across our properties. Communication is…read moreclear, response times are fast, and the quality of work is consistently solid. They show up when they say they will, handle issues professionally, and take pride in what they do. As the Maintenance Manager at Smart Egg Properties, having reliable vendors makes a huge difference, and this vendor has proven they can be trusted. I would absolutely recommend them to any property management company or home owner looking for dependable service. -- Roy Maintenance Manager Smart Egg Properties

Jimmy and Tony were the dynamic duo and helped us out on two projects (one emergency and one…read morerefitting an entire house) in Bastrop. Communication was fast and clear. They were here when they said and completed both projects on time and on budget. Highly recommend.

We had Cannon Plumbing replace a tank water heater with a tankless type. My overall experience…read moreworking with them was pretty terrible. The owner Connley talked to me on the phone before the project, took all the information and sent me an estimate for a condensing type tankless water heater. The estimate was higher than others I had received, but a building/restoration contracting company I was working with recommended Cannon, so I took their word for it and went with them. From start to finish, the job took longer than anticipated and communication was poor. I get that tradespeople may get stuck in a job resulting in other jobs getting delayed. But I expect proactive communication to let me know when they are going to be several hours late or no show up at all. I felt like Connley and Cannon Plumbing just took my time for granted and didn't think it was important to keep me informed if they weren't going to show up. And to top it all, I discovered after the job was complete that the tankless heater model they installed was one that was several hundred dollars cheaper than the one they had indicated in the estimate as well as the final invoice at job completion. I brought it to Connley's attention in early January. He promised someone will contact me to make this right. Given my priori experience with them, I wasn't holding my breath. It's now been over 3 months, and still there has been no attempt to get this corrected. I would not recommend Cannon Plumbing to anyone.

I just moved to Bastrop and had issues with the house drains. I put in a work order to my home…read morewarranty company, and they connected me to Cannon. Within a day, the guys were at my house and cleared my drains. Although the service was not covered, I was told a price upfront, and it was very reasonable. Hands down, I now have my go-to plumbing company in Bastrop!!

I chose Daniel's Plumbing & HVAC in September 2025 for a full HVAC replacement. I went with them…read morebecause their customer service seemed great during the sales process, and they promoted a strong warranty and service plan that was included in the price. Unfortunately, the experience didn't really live up to those expectations. The installation itself didn't go as planned. During the initial appointment, measurements apparently weren't taken correctly. When the installers arrived, they realized the system wouldn't fit as expected and had to cut out part of the ceiling to make everything work. Because of this, the installation took much longer than expected and they had to come back another day to finish the job. About a month later when I tried to turn the heat on for the first time, the system didn't work. I had to call for a service appointment, and the technician discovered that the system had never actually been turned on by the installers. The tech initially tried to charge me around $100 for the visit, which I pushed back on since the issue was clearly related to the installation. After some discussion they eventually agreed not to charge me. Now that it's tax season, I've run into another issue. One of the selling points during the sales process was that the system would qualify for energy tax credits and rebates. When I started filing my taxes, I learned that the IRS requires the cost of each component to be itemized. However, my invoice from Daniel's lists everything as one lump sum. For the past couple of months I've been calling Daniel's trying to get an itemized invoice or clarification so I can properly claim the rebate. Each time I've been told that Adrian would call me back, but I never received a return call. Today I finally spoke with someone who told me they will not provide an itemized invoice and didn't really have any solution. The whole experience has been frustrating. The sales process and promises were great, but the follow-through has been disappointing. Between the installation issues, the system not being turned on, and now the lack of support with documentation for the rebates they promoted, the customer service just hasn't matched what was advertised. I'm not sure I could recommend Daniel's based on my experience. If customer service and clear communication matter to you, that's something to keep in mind.

We scheduled an appointment for an estimate and received an initial quote via email. After…read morementioning we had a more competitive offer from another company, the same Daniel's estimator provided a secondary revised quote with a lower price, which ultimately led us to choosing Daniel's for the repair. The job itself had to be rescheduled on short notice and we were accommodating to the request. However the work was completed well and the technician was friendly and professional. However, the issue came with billing. The invoice we received did not reflect the most recent discounted quote we had agreed to. We contacted the company multiple times and were told each time that a manager would call us back, but we never received a response. After several follow-ups and no resolution, the situation escalated into a frustrating phone conversation. In the end, we felt it wasn't worth continuing to pursue and paid the higher amount, despite it not matching the agreed-upon quote. While the quality of the work was good, the lack of follow-through and failure to honor the quoted price left a very disappointing impression. We were not in pressed with the professionalism of the front office and warn patrons to be weary of estimates.

Update. Amanda from…read moreblue ribbon reached out and they sent out people to fix the system, we were still charged $500 (the amount agreed to before the big issues), so we revived nothing for free, but the system was repaired and is now running. Amanda did a good job communicating, it would have been good to work with her over William from the get go.

I had a straightforward repair - replacement of two hose bibs. Blue Ribbon came to our house,…read moreprovided a free estimate that was quite reasonable, and finished the job in about an hour. No issues after two days.