I had an outside pipe burst after 4 p.m. on a Thursday. By the time I found that the plumber I usually use was retired it was almost 4:30. I was panicked because I couldn't turn the water off at the main line and there was no cut off at the broken line. I called Doug's Plumbing because I have a few friends who have used his services. Joanna was very nice and told me that it might be a few hours before they could get someone out to take a look but she would try to get someone out to at least turn off the main water line. Oscar and Beto arrived a little after five. They assessed the situation, turned off the water and went out to buy the necessary parts. With all that, they had the pipe repaired and water back on in about forty minutes. I was fully prepared for an extra charge for an after hours call but, nope, they only charged me for the work done. I was so pleased that I called Joanna and set up an appointment for someone to come take a look at a problem in my laundry room. Brendan and Beto came out (wearing masks I'm pleased to say) assessed the situation and made their recommendations. The cost of the house call was minimal and about half what I expected. The fact is that they could have taken advantage of me because the problem was not in the plumbing as I had thought but they didn't. I am so pleased with Doug, his staff and crew. I highly recommend them. read more

We could not be more pleased with the professional and courteous care along with the expertise and knowledge of the technicians, especially Zach, our technician. We had so many plumbing issues for Zach to troubleshoot and repair and thankfully, he also found a huge issue with our hot water heater that we were unaware of. Zach spent the entire day at our place and didn't leave until after 7pm. He explained everything thoroughly and did his best to find the most cost effective solutions. He is incredibly personable and is a sincerely kind and genuine person. Doug is lucky to have him on staff! I also appreciated the excellent communication from Jason about all the costs involved and for going the extra mile for us. Jason also sent Barrett out to assist Zach since the multiple jobs were going to take a lot of time and they wanted to solve our issues in one day which we greatly appreciated since we had several major leaks. The next morning Kaylee followed up with a phone call and she too is very courteous, respectful and professional. What a great staff! We are thankful to have such excellent plumbing care in our community. read more

I can't say enough kind words about Doug's Plumbing! I live in another state and needed to find someone to help my in-laws in Bastrop. The moment I called, Kaley (sp?) was amazing, polite, and helpful. She put me in contact with Marty, who helped me assess what was needed and provided a ballpark quote. I called back later with more questions and he was awesome. Tim came out to do the work and kept me updated all through the process, providing input and recommendations through the various challenges he faced. He was polite, knowledgeable, and amazing. Tim did a great job and was very professional. I will use Doug's Plumbing again in a heartbeat. I love knowing there is a great plumber close by should my in-laws need anything else. read more

Would like to say thanks to Doug's pluming in Smithville. We had leaks in our slab and had to route all our water. They went above and beyond with top notch service, with working with my schedule and making sure I had temp water until got all of it installed. Did all this in 3 days. Even came back after to go over what was done. Did seem a little high priced at first but do know I could not have done it and believe will stand behind their work. Could have had it done cheaper but that is what you would get cheap work and then would have to call Doug's to come fix it anyway. Thanks to Brandon his helper, Jason and anyone I may have forgotten. read more

I have found a plumber finally for property in Flatonia!!! Doug's Plumbing Company is awesome, friendly, professional, well organized, precise, and punctual! My technician, Tim, came out and was very up front and quoted me a price that was very fair. I can see that Tim loves what he does because he was very knowledgeable and got the job done right! I am so glad the others did not answer the phone and did not return my call! Keep up the outstanding customer friendly atmosphere, with these qualities this company will beat all the competition every time and will be around until the end of time. God bless!! read more

For your plumbing needs, Doug's plumbing is the company to call. They scheduled a day to come and do an estimate on the plumbing to my house addition. From all the price quotes I received, Doug's was the best. Marty and a crew of 3 came and did the rough-in in just 1 day. When the floors and painting were completed, Tim from Doug's Plumbing came and installed all the bathroom fixtures and he did an excellent job. These guys will also show up at the hour they tell you. The quote they gave me is what I paid and not a penny more. Looking forward to working with you on my next project. Thanks Doug's Plumbing! read more

When I have a plumbing need I wouldn't think of calling anyone other than Doug's! They have repaired my hot water heater, unclogged my kitchen sink and repaired leaking faucets. Yesterday they replaced shower diverters in both bathroom and I'm sure there's even more that I can't think of right now but they've done it all and done a great job! The technicians Tim and Zach that were here yesterday were professional and knowledgeable. They explained what they were going to do and then they did it. The only thing they left behind were two working non-leaking showers with no mess for me to have to clean up. read more

This company is awesome! A big shout out to Zack for a job well done yesterday. I have been using Doug's Plumbing for numerous years now with at least six different plumbing issues and have been pleased with every job they have done. All of the plumbers are very professional, courteous, and experienced in their job and Kaylee, the receptionist, is so pleasant and always gives a call back the following day to make sure you are pleased with the work. They always give you a price up front so there are no surprises as to cost. Thank you, Doug's Plumbing. You will always be my "go to" plumber. read more

We contacted Doug's plumbing as a last resort, wanting to keep our business local we contacted plumbers in our area and they never got back to us.. I contacted Doug's plumbing and right away someone answered the phone and set us up with an appt, They were very quick and friendly and let us know exactly what they were doing. I am so happy I used them as my last resort that they will now be on my top list and will use them for future plumbing needs.. I highly recommend this company from there office staff to the field staff I give them 5 stars and an A+ rating!! read more

A friend who has been staying with me during the Covid-19 "stay home" regulations dropped her wedding ring down the bathroom drain - or so she thought. I immediately called Doug's Plumbing and within minutes Marty arrived. He took the drain apart, but found no ring. Marty was so gracious about the whole incident and put everything back together. The ring was also found. This is not the first time I have been grateful for Doug's Plumbing. We are blessed to have them in Smithville. Karen B. read more

Doug's plumbing has the best customer service in bastrop county. From the time you call to schedule, another call from the office to give you a closer time of arrival and the text when plumber with photo is on his way is just excellent service. This time Damon was assigned to to repair my plumbing. What a nice professional man. Plus he's does excellent work. I'm really happy with the entire service experience. Thank you Doug's Plumbing. T. Thompson in Cedar Creek, TX read more

Great communication by the entire Dougs Team. On time and professional. I have used them before and I will use them again. I was impressed the first time they did work for me because it was an emergency situation and they made it happen like they said they would and provided great service. On the second time I used them it was the same same outstanding service! I work for a Company that dominates with Service and these folks are just as good! read more

This is the second time I have used Doug the Plumber and again I was not disappointed. Very quick response time and Brandon and Jeff were both very professional, knowledgeable and friendly. They offered several options to fix my issues and let me choose the option I wanted with no questions and didn't push me to "upgrade", which I find very refreshing. Will definitely use them again and recommend them to everyone I know. Cindi B. read more

We had an unpleasant experience with a different plumbing company so Doug The Plumber was recommended by friends. They let me know they were on the way and showed up early! Brandon Taylor did an amazing job. He replaced the kitchen sink, installed a water softener, and a regulator for the water pressure. Excellent work, friendly, and reasonable prices. I will not hesitate to call Doug's again for future plumbing needs! Thanks! read more

I have used Doug's Plumbing on several occasions and have been very pleased with their service and personnel both inside. Calee, their receptionist is pleasant to talk to and is thorough in keeping you informed. Recently, I had some problems in my bathroom. Their technician,Tim, came out on schedule and did a great job, repairing everything. read more

Doug's service truck showed up at our house, some 30 miles outside of Smithville, about an hour after I requested sevice on a failed tankless water heater. Had the old unit removed and replaced with a new Navien unit within 6 hours; no small feat! Timely response, friendly service techs, and good products. Great job Doug's! read more

Doug's plumbing has earned my business through the years and I have found them to be thorough, competent and fair! Doug and crew are knowledgeable and professional at all times and have exceeded my expectations each and every time! I encourage everyone...don't waste your time, start with the best at Doug's Plumbing! read more

Joan was on time, masked and very professional. I felt he took all the steps he could take to find my shower leak. Unfortunately, the shower didn't cooperate ... so no leak today. This was not my first experience with Doug's Plumbing. I would most definitely contact them again and recommend them as well. read more

i recently used Doug's for a major bathroom and laundry room renovation including installation of a tankless hot water heater. They did excellent work, were very professional, pleasant to deal with and had excellent communications. I will definitely use them again for an upstairs bathroom remodel. read more