Good price. Big rooms. The cookies are awesome. Check in was fast. Didn't clean my room till 330pm so got 4 stars

I booked my hotel at 11pm on a Thursday for my stay in Gilbert on Friday and Saturday. My flight was delayed until Saturday so I wasn't going to make it to Gilbert on Friday. I talked to the hotel manager about changing my reservation and he told me I needed to give them a 24 hour notice to change the reservation. The problem is I booked it late Thursday night and so it was impossible for me to cancel within 24 hours. The manager said "well if you don't like our policy don't book through Hilton anymore." Awful customer service, the guy wasn't helpful at all and extremely rude. read more

The only plus about the hotel was the size of the rooms. We had a suite and the room smelt like pee so bad. We came back to our room and pulled out the sofa and there was a big pee stain. I told the front and all I was told was I am sorry I would tell the housekeeper when we check out. Like what!!!! Who says that!!! I paid to stay here and nothing was done or will be done till we leave. The pool was very dirty not only stuff floating but a bunch of trash on the bottom. Also it's like pulling teeth to get our free cookies! Will not be back to this hotel again. Overall experience was the worst ever. Staff really doesn't seem to care about the customer. read more

Our air conditioning broke recently and we needed to stay a hotel the rooms were very spacious, clean and bright. The hotel staff was very friendly and made us feel very welcome. We checked out each day in hopes that our air would be fixed and every day we returned and they warmly welcomed our return. Cute bar as well. read more

David at the front desk is awesome. Thanks Jake for patiently shuttling us around. Every time I asked for assistance the staff went above and beyond to meet my needs. read more

Very clean hotel and good service . The room and beds are great . The spa was perfect and the pool area in general is great . The only down side is no USB or way to plug in phone by bed. This is s huge disappointment , the cost is minor read more

Have to give a shout out to Hannah. What A remarkable lady! We spent the last couple weeks at the Doubletree for work and spent most of the mornings with Hannah waiting on us. She is a doll! The food was amazing (especially the flat bread) and the service was incredible. Never felt so welcomed before. We will miss seeing Hannah's smile each day but will be back as soon as we can! read more

POOR customer service! Nancy at the front desk was so rude and only told us what couldn't be done. I stayed in the honeymoon suite for our wedding night. The room was nice other than the film of dirt in the spa tub. So we avoided that. We ordered bottled water from room service that night (wedding and dancing leaves you thirsty!). Room service never came that night. I had to send my husband downstairs to go to the vending machine. Overall I would NOT recommend this hotel to anyone due to the lack of hospitality. You can get friendlier service at a budget hotel. I 2048 east cairo dr. I spent too much money on this room for such a poor experience. read more

DIRTY DIRTY DIRTY!! Our room was filthy dirty! Stains on the carpet, gravel and hair on the floor of the bathroom, I wiped it with a cloth and it was black, full of hair and dirt. Hair in the tub, soap scum on the soap shelf in the shower, hair on the toilet and TOP of the toilet tank! Food crumbs by the microwave, dirty microwave and fridge. Just overall a FILTHY room. It looks great in photos, but that is about it. The staff was nice, but didn't offer to rectify the situation or help in anyway, just apologized. The "restaurant" ins't worth your time or money. Understaffed and under-trained! Great location but it is honestly the worst Double Tree we've ever stayed in! Wi-fi wouldn't work at all in the room. And breakfast, it's a joke! Plus they charged $11 per person for breakfast!!! INSANE! Filthy place, not worth your time or money, stay somewhere else, it's NOT up to the standards of other Double Tree hotels that we've stayed at. read more

I booked a two double bed room at this hotel through a travel agency. When I arrived to check in, I was told that the date I was given by the agency was wrong. The front desk clerk said their system showed I was to arrive the day before. I had the confirmation email and I showed the front desk. They were insistent that the travel agency made a mistake. The travel agency then called the hotel's front desk to explain that it was not a mistake on their end it was actually a mistake by the hotel manager. After standing at the front desk for over an hour, the front desk clerk finally called her manager. The manager did confirm that it was her error. I was told that I would be refunded for the night that I was charged by mistake and a new reservation would be made. The kicker was that they didn't have a room with two beds available. They offered a king bed and a sofa pull out sleeper but wanted me to pay a higher price. I was very upset since they had made the mistake. We finally got the price situated by them letting me have the king room with sofa sleeper and paying the same price that I had originally reserved for the room with two beds. I received my credit card bill today and lo and behold I was charged for the mistake reservation that the hotel made and the night I actually stayed there. So frustrating!! The rooms are basic. The shower sprayed every which way. By the time we were done showering, the floor and walls were drenched. The bathroom door didn't lock. The bed was comfortable but the pillows left me with a neck ache. I will not be staying here again. read more

Attended a wedding at Seville Golf and Country Club. The Doubletree provided a shuttle to the event and also scheduled a pickup immediately following the event. On our way the driver didn't provide professional customer service ( didn't help us out of the van). At the conclusion the ride was over 2 hours late. We had to call multiple times, very disappointed in the service. read more

Great Happy Hour! Great prices and good food. Adam, Matt and Dawn are super friendly!

The lobby is very nice. Room is spacious and decorated nicely but the bathroom was very dirty. One of my pet peeves is someone else's hair in the bathroom. There was long hair all over the floor and in the tub. Gross. The bathroom countertop had toothpaste on it from the previous guest. I spent 20 mins cleaning it up. I would have moved rooms if it wasn't so late and they weren't sold out. Surprising for a new Hilton. I'm an Honors member. I stay in a lot of Hilton's. read more

Very nice and clean. Rooms and bathroom are a nice size Room service food was very good and arrived on time. Within walking distance to the nearby San tan mall with lots of restaurants. We definitely would stay here again! read more

Very good rates and such a beautiful property! Room was spacious and has cool high ceilings, little coffee bar with fridge and microwave. Plus has a work desk. Very nice staff and a great location too. read more

I frequently visit the conference center for various training events for work, and always love it. The property is beautiful, very clean, and the room is always stocked with delicious goodies. There are places to go outside to sit and relax, and it's peaceful, which is something I really look forward to. The catering staff always prepares a wonderful meal and it's very easy to find. I have never been in the hotel, so this is purely for the separate conference building. read more

We spent the week here for a conference as part of my doctoral program. Overall, the hotel and conference center are very nice. The staff was very friendly and responded quickly when we called for service. The reason I am not rating higher is because servicing of the rooms was lacking. We would be gone from the room all day, and would come back to a room that had not been cleaned. We would have to call, and then vacate the room in the evening to have it cleaned which was rather inconvenient when we were exhausted and ready to rest. This happened all but one of the days of the week. This was also a concern of many of my classmates. I am not sure if they just did not staff well enough to manage the conference crowd or what it was exactly. But as I said, when notified they did respond quickly, it just would have been nice if service would have been more proactive. read more

Stayed here for my sister's wedding. Honestly one of the worst experiences I've had at a hotel. Front desk staff was shockingly incompetent and rude. Sat staring at their computers while we stood in front of them for five minutes without acknowledging us. They didn't even look up to tell us they needed a second. Took us forever to get our rooms and once we did get our rooms, they put us in the wrong one. We thought we lost all of my sister's baggage. Talk about unnecessary stress the day if your wedding. When we came down to try to fix the situation, they tried to blame it on us. The list of head aches they gave us and pretty much all the guests that stayed there for the wedding is too long to go through. It's only saving grace was the exceptionally kind maid staff. Still.. would never, EVERRR recommend this place to anyone. LIKE EVER. read more

This is a new property everything and everyone was great! Hotel staff was courteous and professional. The entire property wa clean. Beds and linens are VERY comfortable Pool was great. Located near restaurants and mall. I would recommend if you are going to visit Sedonna this is a great place to stay! read more

Absolutely one of the best hotel experiences I and my family have had. The amenities were very nice, but it was the staff that truly made the difference. We flew out of Mesa Airport and had some trouble getting a cab for our early departure; however, the front desk staff called in a cab and we made it to the airport in time. Additionally, upon our return our vehicle had some quirks from sitting for so long. The front desk staff (David) and the staff driver (don't remember his name) went above and beyond. They called friends and personal mechanics to get us help. In the end we were able to get the problem fixed with their significant help. I can't recommend this place enough for friendly and very capable staff. Thanks so much. We'd love to go there again. read more

Was totally disappointed with this hotel. I chose it over the Hampton thinking it would be better. Well what a surprise I got. The room smelled horribly, I had to keep the window open the whole time which was right next to a busy road. The wifi didn't work at all. They brought a hard line to each room and it didn't even help. The staff at the front desk were lovely and tried to accommodate, but the hotel struck out as far as I was concerned. And it was DIRTY. We stayed two nights, packed our bags and moved a mile away to the Hampton which was cheaper and gorgeous compared to the Doubletree. If you have a choice, go with the Hampton, beautiful big clean rooms and the staff wonderful and great FREE internet as well. Sanjay totally took care of us at the Hampton. Do yourself a favor and stay away from the Doubletree. read more

Walked into our room with all the lights and tv on, which is odd in itself. Went to use the restroom and take a shower and everything went downhill from there. I hopped out of the shower and grabbed a towel, and IT WAS ALREADY WET AND USED. Disgusting. Clearly they don't clean their rooms after other guests use them. Super disappointed as we spent over $100 for one night and probably could have gotten a much better room for the same price or cheaper, elsewhere. read more

Well, i am a Hilton Honors member and i am hoping to stay here but so far i have spent 2 hours over two nights on Hilton's Reservation line trying to make a reservation with agents who tell me "the system is updating and wont accept your reservation using Hilton Honors points." I am writing this review while i am on terminal hold with another agent who doesnt understand how to check back in and advise me of their progress on the second night of this nonsense. The worst part is i am on the line along with my 93 year old mother in order to help HER use her Hilton Honor points. Lets just say she is going thru the roof and ready to tell everyone in her community and networks a few choice words about how Hilton runs their business. So i am giving a 1 Star Yelp review as a Hilton Honors member for a Hilton property about my experience with the hotel and i havent even arrived. Who knows what i will experience if i do. Disappointing. read more

This hotel is nothing special. I got food poisoning the first night from the hotel restaurant (DO NOT order penne Alfredo w/ shrimp and a side salad) and the hotel did nothing except question whether it wasn't a virus. The front desk is hit or miss whether you get someone nice or rude. I hope you don't get cold because they don't have any extra blankets in the entire hotel. Overall, it was clean and the shower is decent, but not even close to being a $150/night hotel. And whatever you do, I wouldn't recommend eating there unless you don't mind sleeping on the bathroom floor. read more

The soundproofing is lacking and there is no counter space in the bathroom. It is newly remodeled with elegant decor and the staff very friendly. read more

This is very upsetting to my newly wedded wife and I. On Oct 5th my wife and I got married at Shenandoah Mills which was a beautiful venue.  Are mistake was using double tree by Hilton in Gilbert. I highly recommend that people do not use this place. They are very unprofessional and are holding my funds hostage for someone else room. My wife and I are on our honeymoon now and while checking are finances we realized that Double tree hotel has charged my wife 227.38 for the honeymoon suite and have charged me for someone else room at 167.38 with an additional 250 dollar charge for who ever room it was for smoking in the room. The day I checked into my room, my wife had her card on holding to reserve the room. While getting to the hotel, the front desk said that she didn't have my wife's card on file. So I told them to void her card scene I did not have it with me to check into the room and I would pay for the honeymoon suite on my card. Which everything went normally, they gave me my keys to get into the honeymoon suite room, so I can get ready for the best day of my life. Now 3 to 4 days later I have found that they have charged a whopping 644.84 for one night between my wife an I. Knowing this was a mistake I was thinking "Well I'll just call them and it should be taken care of pretty quick". I was sadly mistaking! Double tree is now holding my card and funds hostage for someone else room. While they know that me an my new wife stayed in there honeymoon suite because we where just married. But As I said, we are now on our  honeymoon and this is extremely stressful knowing they will not release my funds back into my bank. DoubleTree fraudulently charged my card for someone else room. I have been fighting with them for almost 3 days now while on our honeymoon Adventure. They will not correct the situation. They have made this experience an absolute nightmare. So if you would like your wedding day to go smooth I recommend you do not use this hotel. read more

Love the hotel. Great Jr Suite. Comfortable Place to Stay. Will Stay again when in the area. Pool could be bigger. But nice Hiton Honnors. read more

The spa and salon at this resort is exquisite. Their costumer service, is beyond exceptional. The ladies that work in the spa are wonderful. I have received a facial and eyebrow waxing services from them, and have LOVED the outcomes. They know what they are doing, and they care about you. They take the time to do the job efficiently, and their isn't a time I have been disappointed with their service. I definitely recommend this spa to any one who needs a retreat or a little more "me" time. read more

We were guests at the hotel for one night. It was party central starting at midnight two doors away. The slamming of doors, yelling of drunk guests and FIVE, yes FIVE phone calls and visits to the front desk to get them quiet. Hotel was oh so sorry. No manager on duty at check out we were told, call the next day to speak with the GM. I just hung up......he was oh so sorry. The gal that checked us out took $30.00 off our room. I let him know that since we were up from midnight for the night, he should reconsider that pitiful offer. Again, he was oh so sorry, nobody greater than him that I can speak with. He thought that allowing them an hour of party time was their right as guests. I said yes, in another location not near rooms or till 10:00 pm. This GM did not catch on......so here we are on social media, so you all know how rude and disrespectful this location is. Guess that's why they don't have a good rating. read more

This is my first yelp review. I live in an other state. For the past 2 years when I visit Arizona I have to get my facial with Maya at San Tan DoubleTree Hotel Spa. This place is a cute hidden little gem. They use Eminence an Organic Hungarian Product. She also sells these products at the spa. I have been getting facials from different placfor over a decade and Maya is by far the best aesthetician I have ever went to. I wait once a year to get them with her when I do my annual trip to Arizona. I am so relaxed and my skin is glowing. She is very knowledgeable, personable and when I ask question about my skin she provides me answers and what products I should use to help maintain my skin. I look forward to next year so I can get my next facial!!! read more

One of the worst hotels that I have ever stayed in. We paid for 4 nights online for s specific room. We drove in from Northern California and when we got here we went to go check in they told us that they did not have a room. They finally found one after 30 minutes and it was a room we did not even pay for. The food is awful here, you can get a better meal at Mcdonalds. The service is bad and the staff not very nice, and they are untrained. $24.00 for a small pot of coffee is what they wanted to charge me. After balking at that price I got it for 12. The maid service is the worst, they did not change the sheets, they did not replenish the coffee or the cups, they just did a quick vacuum. Some of the garbage from the table not removed. I can say the beds were comfortable so I slept like a baby. Beware do not eat the hotel food. If you drink coffee make sure they replenish the cups and the coffee, they did neither for us. The WIFI in the rooms is extremely slow, the lobby is better. There are better hotels for the price that they are asking for this one. It is slightly overpriced for what you get. read more

Repulsive. Bed linens were stained with what appeared to be blood. Called the front desk, housekeeping came to investigate and were apologetic, but the front desk's remedy was not so helpful. They offered to comp part of the room (did not give a dollar amount) and free breakfast. If the rooms are that dirty, I can't imagine what the kitchen is like so of course I was not interested in breakfast. Then prior to checking out we found a filthy shoe from a previous guest! Took it to the front desk and the woman working there was SO rude. Did not apologize and again did not state how much was taken off the room, just handed me a receipt. Will never ever stay at a DoubleTree again. Clean your rooms!!! read more

This place is a major dump. Looks nice from the outside, but super dirty elevators, hallways, walls, carpets, rooms. Unbelievable. Not sure how it can be this bad. It looks like 20 years of neglect but is less than five years old. Bring your black light and Purell. Be sure to wear shoes in your room. Nasty. read more

Worse hotel stay I have ever had. Had about 10 to 12 rooms reserved for our family that flew in for our 9/27/14 wedding...Jennifer was suppose to be in charge of setting up our group so when people called in to reserve a room under our name they would get a group rate. It took three times and phone calls to finally get it set up properly. ( should have seen the red flag then) Morning of the wedding got a noise complaint call as a few of us in the wedding were getting ready to leave for our hair appointment. Front desk says " well its a diamond member" that is complaining. Ummm....that means NOTHING to me. Explained that all we were doing was blow drying our hair and showering. Not to mention it was at 8 am that they were calling me. Really?? It's not like it was 5 in the morning. As I was leaving for my wedding I confirmed with the front desk that they addressed the issue with the person complaining m. I was told to not worry about it and enjoy my wedding day. Fast forward to our wedding night. My new husband and I barely get dressed and another noise complaint call comes through. I told them that this issue was to have been addressed earlier per the front desk person that morning and I told them NOT to call me back bc for one we weren't even doing anything and for two it was our wedding night. About 15 min later the front desk calls again with yet another noise complaint. My husband thought that it had to be a joke bc we were literally just lying on the bed talking about our awesome wedding. Nope...no joke bc about 10 min later 2 gilbert police officers and a front desk person are at our hotel room. Police felt so bad that they were even there. They knocked on the door of the person making the complaints. ..which shocking they didn't answer. Hotel staff completely missed handled the whole situation. Made us move at 1 in the morning to another room on our wedding night....and still charged us for the room. The hotel itself is very nice...but their lack of customer service is not worth it. They literally ruined our wedding night. read more

Stayed at double tree,one night stay, totally average at best,hardly worth the price,appeared run down room,loose shower faucet,dated, been to better for half the price,no bargain. first floor room off parking lot,internet appeared to be slow at best. Will never stay again. read more

Go somewhere else. Front desk at check in was rude, bed uncomfortable and room not really clean.

Stayed here for a wedding! Super room, luxury bedding, wifi, chocolate chip cookies, great breakfast, coffee maker & refrigerator in room. Awesome friendly staff! read more

I would recommend the DoubleTree in Gilbert as a place to stay in the Phoenix area. It is a great location close to SanTan VIllage (where there are many nice places to eat and shop) and the people working at the Doubletree are always friendly. The bartender remembered our drink order from the previous year. The front office manager went to the trouble of calling and then sending a pair of earrings I left in our room. The only drawback I can see is the size of the pool area. The pool itself is nice and clean but the walled in area around the pool is small. read more

Checked in and literally JUST GOT DONE CLEANING THE BATHROOM. I took photos, actual piles of shave hair all over and around sink. The toilet had splatters. I went and showed front desk guy and he said "sorry I did not know" that was it. I asked if he has some clorox wipes or something and he said, "I have these, do you want a couple?" Holding up a container of some sort of wipes. I said it will take more than a couple. He told me he has no one here and apologized again. I took the 5 wipes he gave me, semi cleaned the sink, got the toilet seat done and then stepped on sticky nasty brown on the floor. After running out of cleaning wipes and not able to get up the brown, I snapped a pic and I covered the floor with towels, rinsed down the tub full of more hair shave and other crud. After showering, I went to get towels for my family for morning. Asked for 2 bath, two hand and 2 face cloths. I get handed 2 bath and 2 face cloths. I told him that they clearly did not clean the bathroom and told him more of the nasty. He said sorry. Sorry doesnt cut it at all. DO NOT STAY HERE, YOU AND I CAN CLEAN OUR OWN BATHROOMS AT HOME FOR MUCH LESS THAN $150 and a burning hand from whatever was in the wipes. read more

My aunt asked my for recommendations for that area for Thanksgiving this year. I could not recommend this place to anyone. I had my wedding here two years ago and all the bad memories flooded my mind again. For the amount of money me & my wedding guest spent they completely mishandled every detail. They were rude to me & my guests, our rehearsal dinner which we had there was terrible- food & service. On our wedding night when my husband & I got back to our room they thought it'd be a great idea to put the luggages of our wedding party all in our room instead of holding it in the front so everyone was knocking at our door the whole night. I witnessed one of my bridesmaids who wanted a picture of her & her husband ask the front desk attendant to take a picture & she refused because that wasn't her job. It was Valentine's Day. We had gifts for our guest and we had agreed ahead of time that when they checked in they would get a gift basket. Half of them didn't get it. There is something seriously wrong from management, their business model, to employees. read more