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    Tru by Hilton Gilbert

    3.4 (78 reviews)
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    No eggs, unappetizing bacon.
    Justin W.

    Well. I arrived around midnight and had already chosen my room at check-in on the Hilton app. When I arrived, my digital key was not activated yet. I spoke to the nice young man at the front desk and he informed me that any rooms on the 4th floor weren't available because they lacked the necessary cleaning. He offered me another room on a lower floor and I mentioned about noise and I don't think he heard or was worried about it. I went to the room, the room was an HA room so maybe a little larger than the other rooms. Yet, the room wasn't that clean. I found some hair on the bed, maybe from the staff when they make the bed shed some? The second was the toilet had dribbled urine or fecal matter on the end of the toilet. It was late, I was jet lagged and basically given the last "clean" room. So I did not bother to call the front desk. Around 6-7am, the sun was rising and the light penetrated through the shades. I had planned to sleep much longer since check out was 12pm. Then the traffic noise came. It almost sounded as if the window was open, it was not. Soon after the person in the room above must have woken up and was walking around and getting ready. It sounded like stomping to be honest. Then it sounded like they were bouncing a ball on the floor. So being unable to sleep, I get out of bed to shower. The shower is so small with the accessible bars attached to the tub surround. Then I went to breakfast. That was the final straw. No eggs, less than appetizing bacon and watered down orange juice. So sad I stayed here and that is why I am writing this review. It bothers me even days later. I should have stayed a few miles away at the other Tru I had stayed at in the past. For $20 more. Hopefully it would have been better. This was the worst experience I have ever had at a Hilton property. Hopefully I get my money back.

    Emma D.

    Upon walking in the hotel over all look is a cute boutique style hotel. The lobby is bright and fun with lots of family friendly activities. When we arrived to our floor they were doing air duct cleaning which was not mentioned on the website upon booking. We had to step over tubes and cords to enter our room. When I got into the room the floor was not cleaned there were Cheetos and dirt. When I asked the housekeeping staff they came in my room said "yeah we're busy so that's why it's there" uummmm? Not really an excuse for a dirty room. They came and swept Cheetos but didn't do anything else. I will say the beds had plenty of pillows on them which I appreciated and the sheets and bathroom was clean. There's no place to put clothes or really unpack , no dressers or closets. The a/c isn't great and it's very loud. I can't imagine staying here in summer. Definitely not worth the price tag $350/night. Definitely would not recommend or stay here again.

    Two-Queen Bedroom
    Zachary G.

    I was moved here by Hilton after plumbing issues at the DoubleTree just up the street (where I normally stay when I visit Gilbert), and I have to say I was fairly impressed! Perhaps my expectations where low since this is a budget chain, but I actually found the rooms here to be nicer than up the street. They are not the largest (and they do not have any drawers/closet space except for a few hooks and racks, which might be an issue for some), but they are modern, slick, and comfortable. Plus, all technology is up to date, and the A/C unit is strong and quiet. I will note though that the sheets are not my favorite, as they feel a bit on the cheaper/soft (almost fuzzy) side. One of my favorite features is the bathroom soap/lotions -- everything is in a large, mounted tube which you squeeze. No more finagling with tiny bottles! Additionally, the front desk staff was very welcoming and accommodating, and the entire hotel had a relaxed energy to it. My biggest complaint: you will NOT earn 10 base pts/dollar here, like at other Hilton properties. You will only earn 5, as it is considered a budget hotel. This might be the only thing that keeps me from immediately selecting this hotel for future stays.

    Lobby

    Perfect spot for a short business/personal trip. Loved our stay. Great staff The lobby and rooms are bright, clean, and efficient. Great shower, NotSoapRadio soap/shampoo/lotion much appreciated . Rooms don't have drawers, or closet, but plenty of wall shelves, and suitcase shelf or under bed, hanger rod and wall hangers. Small refrigerator was perfect for our stay. Small chair/desk- perfect for work. Felt like a great hostel style. Well set up for electronics, had a pool table in the lobby, a small pool with Nice outdoor seating area Contemporary, 'hip' feel. Eggs, sausage, toasts, bagel and cereals, etc. For breakfast. Plenty of open, bright lobby seating. Only 2-3 Blocks from major hi end shopping mall and great restaurants, a TopGolf, and the Riparian Preserve and beautiful regional Library https://www.gilbertaz.gov/departments/parks-and-recreation/riparian-preserve-at-water-ranch Will definitely choose Tru by Hilton line again when traveling, if close to my destination.

    pee stains

    Where do i even begin on this what i even have to call a staycation. Being it's located in Gilbert you'd think nice , clean , and fairly new right? Far from it my friend. Let's dive in to the details. When your first walking through the hallways to which i found snot rags everywhere laying around not sure if it's part of the hotel? Or if Covid itself started here. As i entered my room i couldn't help but to be slipping all over the place to which was was a grease floor filled bathroom or maybe house keeping needed to shower before hand? Not sure the air in the room is so moist that the wallpaper it's self is even peeling off for help. Which leads me to the bedroom.. oh boy the bedroom. Well i'm not sure if i was suppose to be paying hourly or if i accidentally got put in the red casting couch room considering the courtesy of the piss stains all over the sheets. Let alone the pubs molded to the bed as a courtesy touch by the Tru hilton! The AC unit had a layer of dust that i'd rather sleep with then even take a second longer on any of that furniture. There was dirt all over the floors and walls. Which leads me to my next question? Did monkeys stay at the room before me or what is the best explanation you couldn't wipe literal poop off the walls or maybe this was a courtesy decoration touch as well. Also wondering who got so hungry they chewed off part of the chair? I should've known in my first 20 seconds looking out the window and seeing a random dog shitting on a construction. The elevator almost collapsing my first ride really said everything i needed to know about the place. If you enjoy pubes, bed bugs , and god knows what else please by all means this is the spot for you !

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    Nice place to stay in S Gilbert. The room was clean, the pool area was nice. The breakfast easy and tasty.

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    Page 1 of 2

    Ask the Community - Tru by Hilton Gilbert

    Review Highlights - Tru by Hilton Gilbert

    I will definitely recommend this hotel to anyone who is staying in or near the Gilbert area!

    Mentioned in 3 reviews

    Read more highlights

    Holiday Inn Express & Suites Gilbert – Mesa Gateway Airport - Room 204 Large King Nice

    Holiday Inn Express & Suites Gilbert – Mesa Gateway Airport

    (17 reviews)

    $$

    Room was clean and spacious bathroom. Lots of natural light in room…read more I'm an IHG member. When I arrived, the associate did not mention that I was. They had no free water for us to take to room. No alcohol to buy from hotel store. The morning coffee in the breakfast area tasted like weak brown water. That's the #1 'extra' ALL travelers look forward to having. For a NEW hotel...where's the designer coffee bar...and a little alcohol for us weary travelers?! Not coming back.

    I just wanted to tell you how great the Holiday Inn Express and Suites Gilbert Mesa Gateway Airport…read moreis! It started off when I had a reservation for 3 days and called them and wanted to extend it a day. I had the Good Fortune of getting Taylor. When I asked her how much it would cost to add one day she very nicely asked me to hold on while she checked to see if I would qualify for any discounts. She took the extra time needed and found a discount that I would qualify for that made it so the extra day didn't cost that much more! I was extremely impressed with her customer service, her diligence, and her over and above efforts in order to save me money! Above all, during the whole time, she was so friendly and just a very nice person to work with. She took care of me as if I were her own grandpa! She was awesome! Then when we got there we had both Cash and Alan helping us check in and were two very nice young men! One of the things that had me excited about staying there was how on their website I saw the breakfast that was provided and it looked absolutely delicious. I wondered if it was really as good as it looked in the website. When we got there, it was even better! We met Bill who made sure we had plenty of food and was extremely nice and helpful along with the rest of the staff in the kitchen and serving area! The hotel was beautiful, it was clean, the food was absolutely delicious, and everybody treated us like family! Every time I talked to one of them they would tell me, if there was anything else they could do for us to please let them know! There was no doubt in my mind they meant what they said! I can't say enough good about all of them but especially Taylor who spent so much time trying to help me out! We had a wonderful time and I would recommend anybody who needs to stay anywhere near that area to give them a call and set up a reservation! With much appreciation, Wilford (Bill) Allen

    Residence Inn by Marriott

    Residence Inn by Marriott

    (39 reviews)

    $$$

    Checkin: November 15, 2025 Checkout: November 18, 2025…read moreRoom 402 Bed bug bites and overcharged! confirmed by Doctor, I have Bedbug bites on my lower left leg and right upper back. He said I should notify the hotel for future guests. I called and confirmed we did not need a code for the medical discount. (We needed the code at a diff hotel in Scottsdale.) When we checked in, I verified we were there for medical reasons and asked what the rate was. He said we would get it at checkout. I have never stayed in a hotel that would not tell me the rate upfront. He ran my CC, but said it would not be charged until we checked out. (I did not prepay) Upon check out, the GM, Tammy would not honor the medical discount. She said because I made the reservation via Expedia, she could not give me the discount (even though I called ahead, and was told when we checked in that we would be on a medical discount rate). Luckily it was only a 3-night stay - but I was mad enough with just those days being at a higher rate. House keeping did not clean our room on the scheduled day. Although we will need to return in 6 months, location is perfect - close to medical facility and restaurants... We will never return to this hotel.

    I had to come to AZ for a little medical procedure and booked this hotel because it was close to…read morethe doctor I had to see. It was a great choice. It's close to a ton of places to eat. The rooms are spacious and clean, a little dated, but comfortable. The staff was friendly enough. I had to check out of my room but still had time before my flight and needed to take some meetings. The downstairs lobby area has plenty of seating and even little nooks where you can sit and work and not be disturbed. I never go down for the breakfast, but they had some decent options in their market if you are arriving late and need a little snacky snack. If you're looking for an easy and convenient space to stay, I recommend. I mean I think most people know what they are getting with a Residence Inn, but just in case the nice thing is you do get a small kitchen and there is usually some living space separate from the bed. I really felt like I had a ton of room to spread out.

    Holiday Inn Express & Suites Phoenix East - Gilbert

    Holiday Inn Express & Suites Phoenix East - Gilbert

    (25 reviews)

    Clean hotel with tasty breakfast items…read more The location wasn't close to any attractions but it was nearby restaurants, fast food chains, and a grocery store. There was also a small shop at the entrance selling snacks and chargers. Check-in was a bit slow as they had difficulty finding my reservation. However, the receptionists were always kind and helpful. The 2 queen bed room was spacious and included a microwave, mini fridge, coffee machine, hangers, and an iron. The bathroom had communal soap, lotion, body wash, shampoo, and conditioner. There was a note on the sink stating that other toiletries were also available upon request. I wished there was more toilet paper was included as there was only one extra roll. There was a sufficient number of towels for the sink and shower. However, I found the shower to be difficult to start as the shower pin was stuck. The shower knob was also labeled backwards as the "H" was on the side of cold water instead of hot. The bed and pillows were soft and supported. The bedsheets were clean but could have been thicker. I enjoyed the easy access to outlets and lighting from the convenience of my bed. The TV was large and there was a decent number of channels available. Breakfast was simple yet executed well. The omelets were light and fluffy. Potatoes weren't always served but it was a good day when they were. Everything was seasoned and cooked well. Sausages were juicy and bacon was crispy. There was also fruit juices and coffee available. Other items included cinnamon rolls, cereal, oatmeal, and made to order pancakes. I would have loved healthier items like fresh fruit but the spread was more than sufficient for me. Although others enjoy actual dishware, the disposable plates and utensils made it easy to eat on the go. Would stay here again when visiting Mesa or Gilbert. Clean and priced appropriately and still one of my favorite breakfast options.

    Dog friendly, quiet, ridiculously comfortable bed. We stayed the weekend of Thanksgiving and they…read morewere accommodating for us to even check in early from our long drive from CA. Rooms were clean, comfortable, we'd stay here again for sure.

    Tru by Hilton Gilbert - hotels - Updated May 2026

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