The rooms were nice and clean. The staff was friendly and helpful. Great variety of items for breakfast. We really liked the yogurt machine with fresh yogurt. I hope they continue to bring healthier options. read more

Our stay would have been fantastic! However, this new trend of stern breakfast times (among other hotels too) kills any hope of us returning to a Tru. And here's why. Breakfast times, fine and fair. But, that's not what happened. Breakfast was cleared up and put away prior to the breakfast end time of 9am! My son came down earlier and had breakfast, while I packed up our things. When I came down, I found everything packed up early. I frustratingly poured a cup a coffee. The staff noticed across the room and laughed about it. So to recap, they don't stick to their breakfast times and when people are frustrated by it... staff laughs at them. Got it! Loud and clear, people are treated poorly here. Good news, we don't ever have to stay at a Tru again. read more

Stayed recently for a travel tournament. The lobby is nice, the kids had a great time with the pool table and hang out area. Breakfast was okay, as expected for a hotel of this kind: there were enough choices to find something to eat. But the rooms were disgusting. The night we checked in, I noticed a large splatter of something red on the walls/curtains/ceiling. Upon looking closer, it looked like bloody snot. I didn't get to alert the front desk immediately as we were very busy with the sports schedule. Since I wasn't touching it, I wasn't immediately wanting to move all my stuff as I had other priorities. But EW. But then I noticed, as my son kicked off all of the sheets on his queen bed while he was sleeping, including the fitted sheet as he moves around a lot, a very VERY large and dark red stain on the mattress. This was not body oils, this was very clearly blood. I immediately went to the front desk to show them. I was told I could move to a clean room and that the shift manager would inspect it himself. Upon going to that room, I removed the sheets to make sure the mattresses were clean. What did I find? A completely stained orange mattress. The manager didn't inspect it at all. This hotel does nothing to maintain cleanliness of their rooms. There should be mattress protectors on all of the mattresses to ensure that body fluids and oils aren't shared between guests. We travel quite a lot and I have never seen a such a disgusting mattress in my life. Did they comp me a night? Yes. Does that solve the problem of unsanitary mattresses in the hotel? Not at all. read more

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Stayed for 4 nights & overall enjoyed our stay. After walking in our room I noticed that the floors were extremely dirty, they clearly weren't swept or cleaned, so we requested a new room. This made me pretty weary of the hotel, but I didn't notice anything wrong with the new room. My 1 complaint is there is no where to store clothes in the room, no drawers or closet. There is a small space with a few hangers in the room & that is all. Even the bathroom only has 1 floating shelf. Be prepared to live out of your suitcase. As a family of 5, this was extremely inconvenient. We loved that the lobby has a pool table, giant Connect 4, & tons of games for kids to play/hangout. There is a good size heated salt water pool. The breakfast has a great variety of foods & is well kept. All employees were welcoming & professional. read more

This is a nice, reasonably-priced hotel with some more modern features: 1. Lots of USB charging ports 2. A pool table and other fun games in the lobby The good: 1. An amazingly friendly staff who aim to please 2. Nicely maintained indoor & outdoor areas 3. Comfy cabana area poolside 4. Super comfy bed mattress 5. The complimentary breakfast was quite nice with a good number of choices 6. The marketplace was well stocked with a large assortment of munchies and drinks to purchase Things I would change: 1. No in-room coffee makers. I don't like having to schlep down to the lobby first thing in the morning to get my coffee fix 2. The rooms lack storage for non-hanging clothing 3. The bed pedestals are "shin killers". You have to be very careful walking around the bed because the bed linens conceal the rigid wood corners of the pedestal, making it pretty likely you're going to smash a shin into it at some point during your stay 4. The provided pillows are anything but firm and do not provide any head support. If I'm on a budget and need to stay in the Gilbert area again sometime, I would definitely consider this hotel for a future stay. read more

Well. I arrived around midnight and had already chosen my room at check-in on the Hilton app. When I arrived, my digital key was not activated yet. I spoke to the nice young man at the front desk and he informed me that any rooms on the 4th floor weren't available because they lacked the necessary cleaning. He offered me another room on a lower floor and I mentioned about noise and I don't think he heard or was worried about it. I went to the room, the room was an HA room so maybe a little larger than the other rooms. Yet, the room wasn't that clean. I found some hair on the bed, maybe from the staff when they make the bed shed some? The second was the toilet had dribbled urine or fecal matter on the end of the toilet. It was late, I was jet lagged and basically given the last "clean" room. So I did not bother to call the front desk. Around 6-7am, the sun was rising and the light penetrated through the shades. I had planned to sleep much longer since check out was 12pm. Then the traffic noise came. It almost sounded as if the window was open, it was not. Soon after the person in the room above must have woken up and was walking around and getting ready. It sounded like stomping to be honest. Then it sounded like they were bouncing a ball on the floor. So being unable to sleep, I get out of bed to shower. The shower is so small with the accessible bars attached to the tub surround. Then I went to breakfast. That was the final straw. No eggs, less than appetizing bacon and watered down orange juice. So sad I stayed here and that is why I am writing this review. It bothers me even days later. I should have stayed a few miles away at the other Tru I had stayed at in the past. For $20 more. Hopefully it would have been better. This was the worst experience I have ever had at a Hilton property. Hopefully I get my money back. read more

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We booked last minute and brought our 7-lb teacup poodle, and I was nervous about staying in a pet-friendly hotel -- but the property was spotless, no odors, no signs of other pets, and the accommodations were perfect for us. I called the night before in a hectic moment, and Nate was incredibly patient, kind, and focused on helping me. When we arrived the next day, he recognized me immediately and welcomed us with the same warm professionalism. While waiting in the lobby, I saw him treat every guest -- families, older travelers, younger guests -- with the same genuine enthusiasm and respect. After years of traveling, I can honestly say he's one of the best front desk associates I've ever encountered. read more

Amazing customer service. A business is only as good as the employees running it. Nate and Austyn are amazing. Great communication skills... friendly and welcoming. And they follow up.... We've never felt so welcome in a hotel! We ended up staying a fifth night as my wife was ill... Nate called us to check on her as he saw we hadn't left. Great conversation reminded me of my son. The prices are reasonable. Rooms are clean.... Breakfast was excellent every morning.... With staff checking to see if you need anything and making sure the quality was there! read more

Convenient location. Friendly staff at check-in and check-out. Mattress is one of the worst I've ever tried to sleep on. Standard clean room. Casual vibe decor. Water pressure at shower is awesome! With the "Hilton" name attached, my expectations were higher. read more

This was a very fun place. Great breakfast, very nice people. Very clean and it smelled so good. They are very accommodating. Our AC went out with temps at 117. It was so cool/cold in the rooms. The rooms are clean, beds and pillows made me not want to go home. Thank you to the staff. We will be back. read more

First time staying here. Modern, contemporary decor. Clean, very friendly staff. I appreciate the included breakfast. They change it up each morning but there is always an egg dish, bacon, sausage, oatmeal, and of course a variety of dry serial, toast, bagels and fruit. The only negative I have, and it's the reason for the 3 stars; the room had no place to unpack. No shelves, no drawers, no cubbies, no closet. We had to literally live out of our suitcase for a week. Also, room service? I don't know, does it exist here? We had our room made up once. New towels, twice, that was it. Would I stay here again? Only if I were staying one night. read more

Upon walking in the hotel over all look is a cute boutique style hotel. The lobby is bright and fun with lots of family friendly activities. When we arrived to our floor they were doing air duct cleaning which was not mentioned on the website upon booking. We had to step over tubes and cords to enter our room. When I got into the room the floor was not cleaned there were Cheetos and dirt. When I asked the housekeeping staff they came in my room said "yeah we're busy so that's why it's there" uummmm? Not really an excuse for a dirty room. They came and swept Cheetos but didn't do anything else. I will say the beds had plenty of pillows on them which I appreciated and the sheets and bathroom was clean. There's no place to put clothes or really unpack , no dressers or closets. The a/c isn't great and it's very loud. I can't imagine staying here in summer. Definitely not worth the price tag $350/night. Definitely would not recommend or stay here again. read more

Tru by Hilton Gilbert - Hotels Near Me - Gilbert, Arizona

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We stayed at True by Hilton Gilbert Phoenix and had such a great experience! From the moment we arrived, we were welcomed by a bright, fun-colored lobby that felt so cheerful and inviting. There was a great selection of snacks and drinks available for purchase, which was super convenient. The check-in process was seamless thanks to the Hilton app. We were able to book the hotel, check in, and even select our room--all from the app! The app also offers the option to have digital keys, but we decided to get physical card keys instead, which is why we stopped by the reception desk before heading up to our room. That's where Rachel greeted us warmly. She was very friendly and took the time to explain where everything was in the hotel, which we really appreciated. The room itself was simple but so well thought out. It wasn't huge, but every inch of space was planned efficiently, and it had everything we needed for our overnight stay in Gilbert. Everything was spotless--clean towels, a clean bathroom, and a very comfortable bed. We had a nice view of the main street, and parking was abundant, so no stress there! The only thing to note about the room was that the cooler/heating unit made some noise during the night. It wasn't an issue for us since we don't mind white noise, but for someone sensitive to sounds while sleeping, it might be worth asking if the room you're checking into has a quieter unit. (We stayed on the fourth floor.) Breakfast the next morning was another highlight. They had a great variety: scrambled eggs, sausage, cereal, oatmeal, bagels, and even a pancake station where you could make your own pancakes and add toppings. Everything was fresh and warm, and there were plenty of drink options like orange juice, coffee, and tea. Overall, we were so happy with our stay--the staff, the location, and the accommodations all made for a wonderful experience. If you're in the Gilbert area and need a place to stay, I highly recommend this hotel! read more

I came for a Labor Day weekend stay: things went smoothly, I didn't get in until 2am after a very long day travel and the person checking in was awake and generous at that time of night. The lobby is nice with coffee and water, the breakfasts are standard for hotel brands (carb heavy) but decent. Everything is clean and well kept, simple and minimal. The bathroom is larger than expected for room with a nice shower. Great price and location by the mall and many shops! read more

My in laws got a new room bc their ac was making a terrible noise. Their new room made the same noise and in the middle of the night, ours did the same. So 3 rooms with super loud whistling from the ac. It also sounded like they were moving furniture in the middle of the night right above our room. Our smoke alarm was also out of batteries and was flashing the whole night. Do not recommend staying here. + 2/4 towels had brown stains and shower has scum read more

I was moved here by Hilton after plumbing issues at the DoubleTree just up the street (where I normally stay when I visit Gilbert), and I have to say I was fairly impressed! Perhaps my expectations where low since this is a budget chain, but I actually found the rooms here to be nicer than up the street. They are not the largest (and they do not have any drawers/closet space except for a few hooks and racks, which might be an issue for some), but they are modern, slick, and comfortable. Plus, all technology is up to date, and the A/C unit is strong and quiet. I will note though that the sheets are not my favorite, as they feel a bit on the cheaper/soft (almost fuzzy) side. One of my favorite features is the bathroom soap/lotions -- everything is in a large, mounted tube which you squeeze. No more finagling with tiny bottles! Additionally, the front desk staff was very welcoming and accommodating, and the entire hotel had a relaxed energy to it. My biggest complaint: you will NOT earn 10 base pts/dollar here, like at other Hilton properties. You will only earn 5, as it is considered a budget hotel. This might be the only thing that keeps me from immediately selecting this hotel for future stays. read more

Tru by Hilton Gilbert - Two-Queen Bedroom - Hotels Near Me - Gilbert, Arizona

We are Hilton loyal and have stayed at many Tru locations and this was our first bad experience. We were only in the Gilbert/Phoenix area for one night and based on the location I booked using the Hilton app. The outside looks nice and very similar to other Tru properties, even the lobby area looks well kept and we didn't have any concerns until we started to look at the details. After spending a few minutes in the room, my wife went down to the lobby to see if could switch to a different room. We could provide a list of everything but the bottom line is that the room was not up to par with other Tru properties we have stayed at. It appeared they are really letting this place go and not maintaining it. My wife talked with the manager on duty and although we were not able to switch rooms, she was able to make things right for us. read more

Perfect little hotel for a quick stay. Clean, cozy, friendly staff. Safe area. Went for a softball tournament with my daughter and was a bit nervous being that my husband wasn't going to be with us but we felt very safe. My only complaint was they didn't have streaming services. read more

Tru Hilton hotel in Gilbert arizona. Booked a room weeks prior and when we arrived the room with a king bed was given to someone ELSE!!!. They threw us in a double room that was completely run down and didn't even have a closet. General manager, Holly was so rude and stated for us to stay at another hotel and that the room was given to honors member nad they decided to stay another night, and we have an honors account. She yelled at us and refused to assist only pulled up hotels for us to go to. Oh and then after multiple yelling and screaming she found us a King room that was also completely run down, but wait... you just yelled at us that you didn't have any available and you gave it away. It was so uncomfortable and got the price it was a rip off! What type of service is this feom a big corporation and when you book a specific room and expect to receive it? So humiliating and on top of it all a GM should look after you not tell you to get lost. Stay away and find yourself a better hotel!!! read more

We did a quick turn around trip from CA and needed a hotel for the night and came upon this Hotel. We had a wonderful experience! From booking with Rachael, being seamless and easy as can be (which you always want, right?!) to a welcoming greeting by Lydia and team and easy check in, our experience was great. They had everything we needed- fridge, blow dryer (thankfully!), and some basic drinks and snacks in the lobby. We will definitely be back when we come to visit family in the area. read more

Rooms clean. Modern but not too stark. Plenty of toiletries available. Decent hot breakfast with a pancake machine, eggs, two kinds of sausages, plenty of baked goods and hot oatmeal and cereal. Plenty of fluffy pillows and towels. Room well kept. Couldn't hear neighbors. Lots of parking. Definitely will come back when in the area read more

Perfect spot for a short business/personal trip. Loved our stay. Great staff The lobby and rooms are bright, clean, and efficient. Great shower, NotSoapRadio soap/shampoo/lotion much appreciated . Rooms don't have drawers, or closet, but plenty of wall shelves, and suitcase shelf or under bed, hanger rod and wall hangers. Small refrigerator was perfect for our stay. Small chair/desk- perfect for work. Felt like a great hostel style. Well set up for electronics, had a pool table in the lobby, a small pool with Nice outdoor seating area Contemporary, 'hip' feel. Eggs, sausage, toasts, bagel and cereals, etc. For breakfast. Plenty of open, bright lobby seating. Only 2-3 Blocks from major hi end shopping mall and great restaurants, a TopGolf, and the Riparian Preserve and beautiful regional Library https://www.gilbertaz.gov/departments/parks-and-recreation/riparian-preserve-at-water-ranch Will definitely choose Tru by Hilton line again when traveling, if close to my destination. read more

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Where do i even begin on this what i even have to call a staycation. Being it's located in Gilbert you'd think nice , clean , and fairly new right? Far from it my friend. Let's dive in to the details. When your first walking through the hallways to which i found snot rags everywhere laying around not sure if it's part of the hotel? Or if Covid itself started here. As i entered my room i couldn't help but to be slipping all over the place to which was was a grease floor filled bathroom or maybe house keeping needed to shower before hand? Not sure the air in the room is so moist that the wallpaper it's self is even peeling off for help. Which leads me to the bedroom.. oh boy the bedroom. Well i'm not sure if i was suppose to be paying hourly or if i accidentally got put in the red casting couch room considering the courtesy of the piss stains all over the sheets. Let alone the pubs molded to the bed as a courtesy touch by the Tru hilton! The AC unit had a layer of dust that i'd rather sleep with then even take a second longer on any of that furniture. There was dirt all over the floors and walls. Which leads me to my next question? Did monkeys stay at the room before me or what is the best explanation you couldn't wipe literal poop off the walls or maybe this was a courtesy decoration touch as well. Also wondering who got so hungry they chewed off part of the chair? I should've known in my first 20 seconds looking out the window and seeing a random dog shitting on a construction. The elevator almost collapsing my first ride really said everything i needed to know about the place. If you enjoy pubes, bed bugs , and god knows what else please by all means this is the spot for you ! read more

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In the new mode of the major chains making a bid for the millennial/hipster crowd, this is the Hilton version. Lots of bright colors and simplicity. Don't look on it as you would a regular Hilton, it is t and was not meant to be. The rooms are adequate, and very much suited to the younger traveler. It has the basics of what a 22-35 year old wants. No pictures of downtown on the wall, but tile floors and bright areas. The breakfast buffet is not a Vegas buffet. It's good and simple and on point. They have waffles, eggs and the basics. A nice add was the Greek yogurt with fruit and granola. The evening desk clerk (Rachael) was phenomenal! Ready to greet us with a smile, bubbly and knowledgeable. It was a true pleasure interacting with someone like that. This is the model of what a hotel looking for a young crowd SHOULD have at the desk! In the elevator they have a sign stating to come on down to the lobby for food and fun; anytime, and every time we were in the lobby in the evening, Rachael was there with a laugh and a smile. All in all a good stay. If you want a full service Hilton with all the posh, go elsewhere. If you want fun, food and the basics of what someone young wants in a hotel, this IS it. read more

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Clean, neat, and efficient hotel. Staff was courteous and friendly and we appreciated breakfast the next morning although the choices were limited due to COVID we were told. We would consider staying here another time for sure in the future. read more

Our AC went out in 115 degree heat and we retreated here. While the rooms yes are minimalist (no closet, no dresser, small desk) don't let it deter you from staying. Water and coffee are available in the lobby 24/7 and they encourage you to hang out in the evening. Our kids ate dinner and played pool and we're working from semi-private work spaces till we have to check out. Clean (I'm watching them mop the lobby as I type) and friendly this was a welcome escape. Great price point, solid breakfast (cereal, muffins/bagels), eggs bacon, oatmeal, pancake machine juice. If the AC isn't fixed today, we're coming back. read more

My son and I stumbled upon the Tru brand in Idaho. So when we came to Gilbert it was a no brainer to stay here. The staff is AMAZING!! Everyone was friendly and helpful. They even took the time to play pool with my son. Rachel and Joy are the best in the business. I highly recommend staying here. I was only staying 2 nights but extended 3 more because we enjoyed ourselves so much. I will definitely be back here. Keep up the great work read more

Still fairly new had to stay in AZ for some business I had to take care off, electronic key is a must with Hilton app if possible no need to check in or check out couldn't be easier. Reasonable price and a very convenient location. read more

When I tell you Tru by Hilton is my favorite hotel while traveling, I mean it. They are always friendly, it's always clean. I never have a problem. They are not only service animal friendly but also pet friendly. Of course you have a minimal cleaning fee for SA & Pet but I'd rather they charge that then having dog fur everywhere for the next person. read more

Stayed for a week and very disappointed. Room was cleaned once... blamed it on covid the rest of the days. Plus the day they actually cleaned a gold bracelet was sitting on the bed and it magically disappeared. Staff was friendly enough especially the blond girl in the daytime and the guy from overnite. Spend $2000 for 7 days... what a joke. read more

This is more like a 2.5 but that's not an option. Newer hotel, room was clean but very small for 2 queen beds. Speaking of beds the mattresses are on the stiffer side. Would stay somewhere else next time. read more

Had to stay here for a night because my A/C at home went out. Very clean, modern, friendly service. Easy check-in/out. Just a really solid property if you need a quick place to stay. read more

We love the Tru brand hotels! We always look for one on any trip we make because they are newer, modern, clean, compact, and have a great downstairs area for entertainment and wonderful breakfast. This location did not disappoint. The staff was very friendly and check-in and our was very quick. read more

Yikes. We were visiting family in the Phoenix area and, as a longtime Hilton customer, I thought it would be fun to stay at the new "Tru" brand. Mistake. Now, keep in mind this is during the resurgence of Covid in AZ (a hot spot), but I feel like our experience is reflective of the location overall. The lobby was fairly bustling when we checked in, but with digital keys we were able to skip it. Looked like some folks were masked, front desk was. Rooms are minimalistic, but appealing. No storage furniture, instead a small ledge for a suitcase, coat hooks, and under bed storage. No tub, walk in shower. Ours was chipped on the bottom. No individual toiletries, squeeze bottles with hand soap, shampoo, etc. Didn't feel sanitary. A 1/2 roll of toilet paper in the bathroom, no backup in sight. Great AC, and very comfortable bed. Sadly, the sheets had some hairs, but that coordinated nicely with the hairs stuck in the bathroom towels. GROSS. Ice buckets are unwrapped plastic tubs in the lobby, next to the only ice machine in-site. After unmasked encounters with housekeeping and other hotel staff (other than the front desk, no other staff was observing Hilton protocol), and a delightful barking seranade from the dog down the hall, we left after one night and headed to the Hilton Chandler. I really like what the Tru brand is seeking to accomplish. The no-frills, young approach is great, but the care and detail that Hilton has always shown was utterly lacking. I'm grateful for a geneerous cancellation policy, but that's about it. read more

Nice place to stay in S Gilbert. The room was clean, the pool area was nice. The breakfast easy and tasty.

The facility is nice and seems clean. Staff is super friendly and helpful. As a whole the hotel has some mixed messages about Covid-19. Signs in lobby say face coverings are required, but a family of 4 is in the lobby playing pool and hanging out but no one has a mask on. And 2 of the rooms down the hall had stickers on the doors saying they were sanitized, but ours didn't have the same sticker. Is that an extra charge or a special request? I definitely would have requested that if so. As a long time Hilton Hhonors member, I am surprised we were not notified of the option. The advertised breakfast buffet has been temporarily replaced by a NutriGrain bar breakfast box. That's understandable. I appreciate the efforts they are making; that's why it's confusing when I have to make 3 tries to get my daughter hot chocolate from the lobby because the mask-refusers are very close by and clearly they are allowed to ignore the Maricopa County Mandate. I have not been in a hotel since the pandemic started, so clearly I'm not aware of all the nuances of how the protocols work. I felt comfortable when we arrived but now it's not feeling quite as safe. If you are here post-pandemic, I'm sure you'll love this hotel. The pool isn't huge, but it's nice and there is quite a bit of comfortable lounging seating next to the pool. The gym is a nice size and I believe it's open 24 hours. The water fountain has a sensor to refill water bottles which is a great feature. Parking is ample and free, and the common areas are bright and modern with many options for seating and/or working. Beds are quite comfortable, and the tiled floor is nice and cool. Ceilings are incredibly high and it makes the room seem extra spacious. If you have an electronics-obsessed family like I do; you will be please with the seemingly endless options to charge your devices. read more

No other hotel I've ever been, including 5 star in Europe, has included a complimentary single serving of butter in the refrigerator. If you are a butter lover, this is the place to be. I used to love margarine, cream cheese, even humus. Then, Tru by Hilton introduced me to single serving butter. I'll never be the same. read more

Tru by Hilton Gilbert - Worlds best butter. - Hotels Near Me - Gilbert, Arizona

Ok ok so this place is fairly new. I got here and found out that evening was the grand opening and I guess the mayor was coming. So overall not bad, I was a little disappointed no room upgrades you get a king or queen bed that's it. The rooms are regular room size (guess I'm use to bigger being diamond and getting upgraded). It's quiet except the main lobby, no problems there. 24hr fitness center, pool table, water bottle water dispenser (yep refill the water bottles from the main lobby). The pillows are really soft so if you like firmer pillows make sure to get 2 cause that was bare minimum to get me through the night. The bed is a little soft, not much I can do there. So ok my complaint, I now they're new so I'll chalk this up to poor planning. Went to breakfast got some oatmeal. No plastic spoons. Talk to the main desk, am told no problem I'll get more, she disappears and comes back to the front, no spoons and no explanation she just goes back to the work. After 5 minutes I just grab a fork. I didn't hear till she told someone else that they're out of spoons 10 min later. So my complaint isn't the no spoons, it's the customer service. She never told me or never acknowledged me after she checked, instead I had to hear it when someone else asked. So I think the customer service upset me on that one. read more

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We stayed on for a tournament. The place was cute, well kept and the people working there were nice. The kids loved the hot chocolate, and the pool table in the lobby. Lots of room to spread out. The rooms were fine. A really good stay. read more

hotel was amazing but the night front desk gay dude. was so completely rude. It makes me question if I want to come back here his name was Elijah. he said he's the manager and I really really really hope not because it puts a really bad image on this hotel. He also has a big ass head , it's hard to miss ,physically, and mentally. I don't know if his pants are on too tight that's why it's making his head look so big. or they're just that tight all the time and he is completely overwhelmed because it looks like no oxygen is getting to his head. he doesn't even look of age. i'm really concerned on how he got the job. read more