First, the room is clean and hotel front desk is awesome. However... Overwhelmingly disappointed in our experience here! Last night (Friday, 4/30), we were in for a weekend wedding. We spent from 9pm until after midnight in the bar with the amazing bartender, Lisa. The manager was cool, and the manager made great food, but we knew he was the cook and manager as he had been there for breakfast. I spoke with him about how our wedding party were big spenders at the bar, and told him we would be back Saturday by 10pm after the wedding to hang. He assured us the bar would be open until minimum 11pm. Tonight, we left the wedding at 9:30 to get back to the bar by 9:45. He had already closed the bar, despite our conversation about a 10pm arrival and his message that the bar is open until 11pm. We, of course, made due and saved money, but his weekend bartender and bar missed out on significant money by closing early. At the end of the day, it is fine and won't affect us, but Lisa, the bartender, couldn't say anything and she only works two nights a week. She lost out on $2-300 dollars because of them closing early. That's awful. Moral of the story: 1. Don't say you are open until 11pm if you aren't. 2. Don't have a manager opening at 7am and expect him to close the nights on weekends. It is bad business for the customer and other employees. Thankfully, the rooms are clean, and the food from the kitchen (when and of it is actually available) is good. Sad the trip ended on thi note. read more

**THERE WAS A MAN HIDING IN OUR HONEYMOON SUITE ON OUR WEDDING NIGHT**. I had a room block at this hotel. Almost everyone attending our wedding was from out of town. The sales rep who helped me set this up offered us the honeymoon suite. She confirmed that this suite could only be booked by her and confirmed no one at the front desk could book this room. The room looked beautiful and we wanted to treat ourselves. On the wedding day one of my bridesmaids checked us in so after a full day we were dropped off at this hotel and could walk straight to the room to relax. We walked to our room, scanned the key, and opened the door. To our surprise the lock was across the door and the room was dark. Through the slight door opening I called in 'hello' 'is someone in here?' no reply. Thinking we were assigned to the wrong room, we went downstairs. The people at the desk confirmed 'no, that is the correct room number and you were the only one checked into that room.' The front desk also confirmed that they didn't have the ability to reserve that room and its the only honeymoon suite. One of the workers went up with us with a pen and a long lighter. I scanned the card and she saw the lock just as I had described. She tried to jimmy the lock door could open, but wasn't successful. So she said the lock needed to be broken. Using the long lighter and some force the lock broke and fell to the floor. Thinking the worst was over, I scanned our key to open the door, but then someone was pushing back on the door. The worker insisted that it was the lock that fallen to the floor that was blocking the door from opening. Imagine this there were three of us - the worker, me, and my husband pushing on the door and it wouldn't budge. Again, I asked ' is someone in this room or is there another way into this room' she replied 'no. no one is in the room'. She then announces 'I am going to the master key.' and she leaves. THEN A MAN OPENED THE DOOR AND WALKED OUT. He was yelling at my husband and I saying "Yo! You are freaking out my girl! She said this room wasn't going to be occupied tonight." I replied to him "lets all go downstairs together and figure this out" and he continues yelling as he walked in other direction down to the stairs. As soon as he got to the stairs the girl came back. We told her. She brushed off the news and opened the door. Believe me when I tell you, the room looked untouched! It didn't look like the bed was used or any towels were used or anything. I felt sick to my stomach and starting thinking of the worst like 'what if my husband was going to get ice and I was alone in the room when I found out he was in there.' The girl didn't seemed phased by it and offered to change the sheets, but I told her that I was pretty shaken by the fact that a man had walked out of a room that we just broke the lock to and she didn't seemed phased she even mentioned that it was a crappy way for her to start her 16 hour shift. Just like that my new husband and I were left with no place to stay on our wedding night. There were people at our house, my parents, his parents, etc. Throughout the next week, there were other things that came to light as my family from out of town stayed there. For example- the side doors didn't lock and you didn't need a room key to open those side doors at night. There were definitely security issues that needed to be addressed. The experience on the wedding night alone is a crazy story and I felt uneasy that my whole family was staying at a hotel were stuff like this was going down so I wanted to talk to management and get this addressed. Hear me when I say that I spent the next TWO weeks trying to follow up and talk to a manager and I NEVER GOT A CALL BACK. I originally called the next day and left two message with the manager, Angela, and briefly explained everything and requested for the tape to be pulled and confirmed that I wanted to talk with her via a call back. Also on that voice message, I confirmed that we would be out of the country on our honeymoon for a week and that I would appreciate a call when I was back. When we got back from our honeymoon, I didn't have a voicemail so I called the following Monday. I called and was transferred to her office 4 different times. I left two messages- no call back. Sure, managers can be busy so I gave it a few days- Still no call. I answered every unknown caller hoping to have a conversation, but i was met with silence. I called corp. I spoke with a manger who said that he would document the complaint and they had 72 hours to get an action plan together to address this. I confirmed that I wanted a phone call. He agreed and got my info. For the next week I answered every unknown call and nothing. At this point, I am convinced that it was a boyfriend of one of the employees who was in the room because I have gone to great lengths to talk to them- and NO ONE HAS CALLED ME BACK! This is unacceptable and I refuse to let them sweep this under the rug! read more

Not fit to be a Doubletree. This hotel is substandard in every way and should not be allowed to be designated as a Hilton. The hotel is dirty and rundown. We left after the first night. read more

Save your money!!! DO NOT STAY HERE!!! We stayed here overnight for one evening. When we arrived after 4pm we were told housekeeping was not finished cleaning rooms and we could wait. Then they sent us to a "Jr. Suite" first their was absolutely NOTHING sweet about the room. The exact same as a king only a longer room with plenty of cold wood floor. No additional furnishings or toiletries, or view. NOTHING it was next to the elevator and ice maker. We immediately went back down and said we wanted a king room like we had reserved. We were told housekeeping was not done cleaning and we could wait for another room she would not indicate how long the wait would be. Approximately 50 minutes after that we were given a new room. It was awful- Let me warn you the photos online are NOT of the actual rooms they have. The place is a dump. The room was terrible. The rate was $169!!!! FALSE ADVERTISING NOTHING LOOKED LIKE IT DID ONLINE. We booked the room based on the website photos and they are NOT accurate. I recorded on my phone housekeeping vacuuming the room next to ours at 6:30. I'm sad that people will come in from out of town and think they are coming to a property like they viewed online only to come to this dump. I also believe based on other reviews here and on Google that they are removing negative reviews from their website. BE WARNED read more

Booked a small suite via Priceline for a 7 nights ($1,500+). The first night they put us in a room. No price adjustment. Had to move everything the next day. Bathroom was dirty. I have the same tub at home and know if you use product and scrub a little it gets clean. I never took a shower without my flip flops on. After a few days the dust on the furniture was so thick you could write your name. I could have cleaned it myself but I paid $1,500 for the service. In addition we made coffee and some sugar spilled on the counter. It was there until we asked them to clean it up. The workout room was under construction. We were there for 7 days and no one was ever working in the room. There were a few doors out of service to the building. The pool area was not picked up. The chairs were never moved day to day. There was a room key left on a table and it sat there for days. Table tops dirty. When we checked out the front desk didn't even say thanks for staying with us. I'm thinking they were glad to see us leave. Being a Hilton I expected more. It NEEDS cleaning and maintenance!!! read more

The hotel is actually a pretty nice hotel, the reason I'm leaving one star is because of the room service. We ordered 2 steaks and when they arrived they looked as if they were old... they were gray around the edges when you cut into it and tasted bad, tasted like old meat. Also we ordered cheesecakes and they were dry like they had been sitting out all day. When I called to talk to room service about it the lady argued with me like I was making it up! Absolutely ridiculous! At least they refunded this horrible meal! Beware! I don't want anybody to get sick eating here! read more

DoubleTree by Hilton Hotel Phoenix - Gilbert - Hotels Near Me - Gilbert, Arizona

The staff is very friendly. The hotel is clean. The price was reasonable. The location is not ideal unless you have a car. The conference rooms were well maintained. The food for the conference were on the bland side but the options were plentiful. read more

Despite the sticker on the door highlighting a new serious Covid-19 cleaning protocol I found Pizza crust and 3 full pepperoni slices when I opened the pull out sofa bed on the first night. On night number two I found a used coke can under the bed...and on Day 3 the bathroom sink was so clogged as to not be useful. Ugh. Gross and did not feel safe at all. read more

The hotel location is great. We stayed here because my son wanted a good pool and we got a great rate that was about $100 a night (I am sure it is usually a lot more as even the check in people were surprised I was offered that rate). The hotel rooms are old. Ours was ok enough for us to stay in it for a week. Every restaurant and store imaginable is in this area, so would definitely recommend for that reason if you don't mind an outdated room. On-site food was not a real option in my mind because it wasn't a real restaurant, but more of a collection of tables near the lobby area and they brought out food from the back. In the evening, several people sat at a small bar, but it is very small. Staff were ok. Not the best, but good enough. They only provided one tiny trash can for the room. I asked for another and they could only muster up one half the size. My son was frustrated there was only one television station geared toward an 11 year old. There was plenty of free parking. On-site self laundry for a few bucks. Pool and jacuzzi's were perfect for my son's needs. read more

Wish I could give zero stars! Our "complimentary" upgrade room to a junior suite was a dark dimly lit depressing cave of a room, three under wattage lamps required us to take our clothing under the lights in the bathroom to determine what color they were -no kidding! The shower head was completely un-adjustable...blasts of water!! Evidently the original room refrigerator was replaced by an undersized unit that required kneeling on the floor to access the contents. As far as "welcoming decor" forget it, not even an attempt was made to make the room attractive. I got charged twice for the same breakfast - once for the original check amount, then again for the check amount plus the tip I gave the server...luckily I caught this error. Check your bill folks!! I also got charged for the "complimentary" room upgrade ---what exactly does "complimentary" mean at DoubleTree??? Oh and the a/c unit literally sounded like a small lawnmower when the compressor kicked in to cool the room. Oh, and did I mention that the hallway to our "upgraded room" required navigating past large bins of dirty linens? Yes, I am disputing the charges with my Credit card company, just soooo disappointed in the sad quality of what I thought was the standard for hospitality. read more

Service desk personnel were so unaccommodating. I tired to share the my bad experience with them and asked if I could switch rooms and they said they were all sold out. At the same exact time a gentleman was checking out next to me and happened to mention that he was checking out a day earlier. That meant his room would have been free to accommodate me. I asked for his room and to even pay the difference IF it was a bigger room and I was rejected. And of course the manager was not there and supposedly not going to be there for 2 weeks. After reading other reviews I can't help to think its because of my ethnicity. read more

Stayed at the hotel for a conference. There were no carts available and no bell staff to help with bags. The hotel fairly clean, but room had a smoke smell to it. We asked for another room, but they had no availability and all they could do was spray a freshener which didn't help much. The pool was not heated and pretty cold. Very outdated fixtures and furniture. Overall, not what have come to expect from a Doubletree. read more

First of all, the staff was wonderful, this poor review is about Hilton's greed! We spent $175.00 for one night,, because our Four-year-old air conditioner decided to break down, (never use Newacunit.com, nor Farnsworth heating and air.) I get that businesses are there y to o line their pockets, however, for that much money, I do not expect to hear people in the room above me! Also, a continental breakfast would be nice.I used to really like Hilton, however, I just feel like they aren't I. The hospitality business anymore. Greed is such an ugly monster. Again, the staff was kind, friendly and helpful. Please be good to them! read more

Interesting the negative reviews, it seems they are inconsistent right now. Wifi was fixed, staff was clean, hotel was fairly clean. I had a great experience. They had two hockey teams in for a tournament, plus whatever else to sell out the hotel. but, they still got us an early check-in, and late check-out. Yeah, ok, I noticed the emergency exit signs had not been dusted. But, our room was clean, the lobby seemed clean. I will say, they had used some white/cream carpet upstairs in the foyer area - showed dirt really bad, but I think that was a carpet selection, not a cleaning, issue. Outdoor pool was heated - it was nice. Only issue - I am not sure if I have stayed at nicer DoubleTrees, or they are changing the brand standard, but the "restaurant & bar" were not much above a Best Western. The breakfast was only a buffet, and the "restaurant" was really just a bunch of tables in a hidden away part of the lobby. The staff in the restaurant was great, but it was not what I have seen in the past from DoubleTree. I am used to separate, dedicated areas. Maybe I am begind on brand standards. It's like three minutes from San Tan Village, and they have several places open until 2 am, so we were still able to meet friends somewhere to drink. Totally would stay here again. read more

Shitass lying hotel. Wasn't ready at checkin. Offered shuttle to downtown Gilbert. We waited for over a Half hour for shuttle. When it arrived he said he didn't have time to take us anywhere. We had to get a Lyft. Terrible service overall. read more

Fantastic people!! Staff and food perfect in everything. Unbelievable experience thanks for calm cool relaxation time. Strongly recamend

This hotel has the good looks and nice amenities, but fails on the simple and more important things. Breakfast is served in the morning, but it will cost you at least $11 no matter what you get. The door to our room had to be slammed or else it wouldn't latch. The bathroom was nice, but the shower head was pathetic and sprayed an extremely narrow stream. In our room there was a repetitive knocking that came from inside the wall (either the pipes or the heater) that got progressively louder and lasted about a minute or two at a time. The beds are comfortable and the cookies are a nice touch, but when our key cards stopped working at the same time on our last night I'd had enough. I've been to hotels that are half the price per night that provided a better experience than this. read more

I really love it when I can write these kind of reviews. Our son got married in Gilbert and we chose this hotel for wedding central. We worked with Jennifer Bruce to get the room rate to block rooms, schedule the honeymoon suite, schedule the shuttle and set up a cocktail event at the hotel after the rehearsal dinner. She was wonderful to work with and delivered everything agreed to plus an amazing hotel and staff. I have never been to a hotel where everyone on the staff bent over backwards to take care of our party. Just a few that I their names are: Chris at the front desk, Dave and Cali at the bar/restaurant and Peggy in housekeeping. There were many more whose name I don't remember. We were very needy and anything we asked for we received or they would get the shuttle to take us to a store to get what we needed. We had a cocktail event after the rehearsal dinner and they took wonderful care of us! Good drinks and great service at a reasonable price. I only had breakfast at the hotel restaurant which was very good. Others had dinner entrees which they said were also very good. The hotel itself is very nice with a nice lobby/bar area, nice pool area and a beautiful honeymoon suite. It is in a great location! There is a lot to do in the area; top golf and main event across the street, SanTan Village down the street; lots of good restaurants close buy; etc. it's a wonderful hotel! Check it out! read more

I'm on vacation with my grandkids and I stop that the hotel first (4:30) to drop off my bags and clean up after a 5 1/2 hours drive and my room wasn't available...left my bags there and drove to Maricopa to watch my granddaughters at karate class (which I would have driven straight there ) did not receive a call until 6-6:30 that my room was ready ...... then on Thursday my grandson wasn't feeling well went back to our room and they were working on the room next door (putting in drywall) they didn't let me know that was happening .... An easy phone call from the general manager.. but no !!! She tells me she didn't know they were coming but what general manager doesn't know what's happening in her hotel!!!! I complained to front desk and when she finally comes to talk to me ( I'm in the lobby with a child that is running a fever) she said "she see me" Yes I'm staring towards the front desk.... Say to my that she saw the workers leave (made me feel dismissive) and then said she would take care of the night (taking off the room from my bill) The next morning they started working at 8 am (check out is at 12) we packed up asap and I went to pay my bill and she had not let the accountant know about the free night ..... they wanted to change my credit card but I wanted to pay on cash.... Now I have to wait until she ok this (could not stay in the room because of construction) left went to breakfast.... Finally got a call with my total, paid it but still felt the customer service from the general manager was not up to a Hilton standard..... Said my please and hope others are aware that this property is not up to par.... Customer Service is key. read more

So we are WELL TRAVELED! (DIAMOND members at more than one hotel) Stay=3 days The check in was good. Room traditionally decorated, floral drapes & couch! We stayed down the "rotten sausage-hallway" (Is the first floor) it was so bad my 5 year old couldn't walk through with out holding his nose! (He did it Every. Single. Time. For 3 days!) Air freshener, people!?!?! The next morning the front desk lady gave my husband attitude! We enjoyed the pool. The breakfast was good. (Not exceptional, but good) 5 stars for the price though! Gotta try them cookies! We definetley will try another hotel in the area after the snobby front desk girl. Hannah was sweet! Thanks, Hannah! read more

This is the ONLY hotel I know of that does not have coffee out in the morning and charges you 2.65 for a little cup. I will not stay here again. read more

The room was musty. The entrance to the lobby from the back was not secured and opened without a keycard at 3AM. Everything felt 20 years older than the actual age of the hotel. read more

The worst DoubleTree I have ever stayed in. I thought it would be kind of new but the rooms are not well kept and just seem old. The guest service is bad. Needed bag for ice around 11pm. Was told that maid service would need to get them and they aren't available until 7am. How in the hell is that acceptable? Asked do you have a first aid kit with an ice pack; not aware of a first aid kit being available. Showed no interest in working with me to find a solution. I'm definitely not loving my experience. read more

Horrible management. I will never stay at this location again. I was lied on by the housekeeping staff and charged 250$ for not smoking marijuana in the room. Absolutely unprofessional. Can't even provide proof they just believe their staff. Front Desk manager is a joke same with the GM they only care about a dollar. You as the guest are wrong at this establishment and they are right. read more

Rooms are very dark and outdated. You can hear everybody surrounding you and above you. No free breakfast. Bathrooms are old. I will never stay here again. Pictures do not match how it really looks!!!!! read more

Very nice from check-in to check-out. Location is great w/ easy access to several key areas nearby. Ample parking. Facility is clean, modern, and spacious. Staff are super friendly, helpful, and attentive; this includes the front desk, cleaning crew, and food service. Rooms are large and well maintained. The only negative is the window AC units which can be a bit noisy. Big whoop. read more

the 2 stars are for the friendly staff and convenient location. I'd say 0 stars for accommodations and management! stay was 3/21/23-3/27/23. Got our room for my spouse and I 2 towels 1 wash cloth no shower mat towels smelled like vinegar.No mater what I did the shower curtain would not block the water from the floor w/no extra towel to wipe it up. king size bed with tiny pillows. Lightning in the room was horrible one light did not even work. Weird combination of uncomfortable chair. They advertise Restaurant and bar on premises but are always out of everything beer is served barely chilled supposedly they're open till 10pm but seem to shut down whenever they want. Got back to hotel one evening 7pm kitchen was already closed had to have something delivered Breakfast is 6-10 if they open on time one morning wasn't till 8:30. it appeared from all the noise they were doing some room remodeling which is desperately needed. would not stay here again or recommend to anyone. read more

I wanted to take the time to compliment this Doubletree on its excellent accommodations and staff. Amenities such as a guest laundry room,free wifi, convenient pool/hot tub and fitness room, excellent on site restaurant and bar, in room microwave and mini refridgerator make for a comfortable stay. Dawn at the front desk was warm, friendly and efficient. Hannah and Selon at the bar made happy hour quite enjoyable. Vinny is extremely helpful and cracked open our safe that a previous guest left locked. He also quickly replaced a non functioning microwave and drove us to our destination on a previous visit. What is most notable about the staff is their warm friendliness combined with their efficiency. My husband often has business in Gilbert and this hotel is our choice for lodging while in Gilbert. read more

I try very hard not to book a Doubletree because I just know I can't say NO to the warm ooooey gooooey chocolateeeeey cookies! This location was close to an early business meeting and was convenient. Lots of retail and chain restaurants around including a 24-hour Walmart. Very nice front desk.... it's a beautiful green swirl granite top -- oh, and the staff is friendly also. I didn't try the breakfast just because I was traumatized by a Hilton Garden Inn breakfast the week before. Rooms are large and the decor is a bit old fashion for my taste. I stayed on the 3rd floor. My only complaint is that the light by the bed didn't have a charging port which always irks me because who wants to get out of bed to get the cell phone that has to be charged 5 feet away? If there was a charging port, this would have gotten 4 stars. read more

Pool was nice and Patty was very helpful at the front desk. But... our reservation was for a Jr Suite. The only one they had, that we were assigned to, was being used as storage. We ended up having to separate our family into two rooms. Still paying for a Jr Suite. Fitness Center door lock wouldn't unlock. Staff unable to unlock it as well, but it did look nice from outside. Landscapers started using edgers, trimmers (?), at 0600 right outside our window. Again, the staff i interacted with were great, and my 4 yr old loved the pool and the grilled cheese sandwich from the room service. But I don't think I'd stay here again. read more

A very spacious room and well-laid out bathroom, except for the location of the TP. The bed & chairs were comfortable. The wifi didn't work for the tablet from the second day; nor could we get the laptop connected. The treadmill was broken nor were the advertised weights in the fitness room. The toilet seat was loose. The usual 2nd tier breakfast starts at 6am for a flat fee or a la carte items. Even so, it provides the essentials. read more

After using this hotel 20 times in the past 6 months for our family and friends visiting, today is officially out last time! Sammy the front desk girl after asking her for 30 min late check out told us she can't do it manager instructed her not to since it's sold out policy, plus she said the manager was not there to make an exception. Aside from being super rude to my uncle and checking them out. I called and tried to make it right since I figured it was a misunderstanding. But it was not she said they are sold out and a 30 min extension was not possible even when I offered to pay money for it. This is why you should not stay in hotels like this unless you are desperate and in need of a place to sleep. What Hilton Hotel can you not have a manager to speak with and have such incompetent people working at the front desk! read more

The hotel is very clean, smells great, the beds super comfy, and the warm cookies at check-in are amazing. The pool is small. We ordered room-service and got the Steak, which comes with fresh veggies, potatoes, and a salad. The salad, veggies, and potatoes were FABULOUS!! However, when I cut into my steak it was grey, it looked bad. When I took a bite it tastes like it was bad. My husbands was the same, at $21/plate we called the restaurant and the lady argued with my husband and we asked for cheeseburgers instead and her response was "Are you sure they would be good enough for you?" Seriously?! The cheesecakes we ordered tasted very old as well, we were super disappointed. They said they would refund our check to us, but no effort was made to make it right. Pei-Wei to save the night...lol. read more

We pulled in after driving straight through from Utah to Gilbert for 12 hours. I was exhausted, hot and sweaty needed a nice hot shower. Turn down the shower the nozzle was completely broke shooting water up into the ceiling! My wife was exhausted too she laid on the bed turn on the TV and the remote did not work! I called the front desk she was nice but it took until the next afternoon before I could take a shower. I filed a complaint with a manager and asked him to comp my room. He refused and said because we went through Expedia he would not give us our money back. He offered to give us breakfast. We never got it. Went out to the pool there were no towels. I had to go back and ask for towels in my wet swimsuit. There was a lot of drinking, drunk people and had to take the kids out of the pool because it wasn't appropriate the kind of language that was being spoken out loud. I had to get the hotel clerk do escort them out because they were being so loud. read more

The DoubleTree is a beautiful place to get married. The outdoor courtyard is perfect for weddings with a fireplace, water fountain and natural arbor that blooms in the spring. The courtyard adjoins a good sized reception hall. The staff were attentive and kind and the food was excellent. April, the wedding planner and catering manager is amazing. She takes time to get to know the bride and groom and makes sure every detail is tended to. Our wedding was gorgeous and a lot of fun thanks to the DoubleTree. The hotel rooms are really nice too and you receive a fresh baked chocolate chip cookie when you check in. read more

I've briefly spoke with Heather in the sales department about starting up a monthly event. The plan was to start with a small group for one day to working up to the main conference room separate from the hotel for weekend events. Heather will not give a refund for the meeting room. I made a payment before the weekend and so I was not able to cancel until after the weekend. The payment hasn't even processed yet and she still will not allow me to cancel. With COVID and safety I am doing what I can to insure proper safety for everyone. The room is small and having 8 tables and a room full of women and their scraps supplies will be on the tight side. She made the statement she's trying to make money for the hotel. Be aware of companies or people working for companies to be greedy and money hungry and forgetting about customer service. Within 4 days she's also claimed to have had to turn away others. Be mindful the main conference area has been booked for a senior breakfast. read more

I recently checked in with a very friendly and helpful front desk staff with my wife and daughter. The room was nice and clean and we were off to a good start and everything was nice until 2 hours after we left and an alert went off notifying me of a $250 card not present charge on my credit card. Red flag so I called the hotel and they told me they decided we smoked in the room. It was simply "our housekeeper thinks you smoked so you are guilty". WE DON'T SMOKE!!!! I guess the proper procedure at this hotel would have been to ask the front desk person to walk to our room and sign off on our check out in good standing. I have disputed the charge with the credit card company. I travel frequently for business and have never had an issue like this. Not sure how it will impact my check out process at future hotels but I can say that this hotel from top level management all the way down handled this terribly. Thank you to American Express for doing the right thing and making it good. read more

This is a review for Jessica in the Double Tree Spa One of the best massage therapists i have ever been to, and i have seen a few. Jessica is also very friendly and you can feel the genuine vibes she gives out. Her space is a little small but it is cozy and she tries very hard to make you comfortable. She has fair prices for the quality of her massages. If you tell her where you're having trouble she focuses on those areas and makes it hurt to good! I always walk away feeling relaxed and loose, thanks Jessica!!! read more

There is a building next to the hotel that I assume is for meetings or parties. Through the entire night, the alarm was going off for long periods of time. A screeching awful noise that would wake you up immediately and go on for 10+ minutes. Happened at least 4 times. So much for sleeping in a hotel... read more

This property is very conveniently located next to a great shopping village, San Tan, is just off the 202, for quick access to most eastern areas of Phoenix, and is A solidly decent property, meaning while it lacks all the known grandeur of a Hilton. The staff are wonderful at the front desk, the housekeeping team is professional and every area of the property is well kept, but it doesn't go over the top to impress like other Hilton hotels. Parking isn't the greatest, but tier is still considerable undeveloped land to the right of the property. read more