Carl Brinkley at CarMax Doral is the most excellent sales associate I think I've ever met. He…read moreconsistently went above and beyond to make sure I was 1000% satisfied with my car decision and was very knowledgeable. I visited CarMax probably at least 10 times to test drive cars, transferred cars in from other locations, etc. and Carl helped me through the whole process and ultimately helped me find my absolute perfect car. I will refer everyone I know to this CarMax because of the exceptional service from him and everyone there.

Former Employee I…read moreworked at CarMax, and while the company talks a big game about integrity and customer satisfaction, the reality behind the scenes is a lot messier than they'd like you to believe. The "customer first" image is pushed hard, but as an employee, it often felt like numbers and quotas came first--by a mile. Cars were rushed through inspections to meet deadlines, and there was always pressure to move inventory, even when it clearly needed more attention. That famous "125-point inspection"? Let's just say it's more about checking boxes than actually checking the car. Management varied wildly--some tried their best, others were more interested in micromanaging or playing favorites. Advancement felt more political than performance-based, and good employees were often overlooked while others coasted by doing the bare minimum. If you're thinking of buying a car here, double-check everything and don't rely too heavily on the CarMax "stamp of approval." If you're considering working here, just know that the culture isn't nearly as polished as the commercials make it seem. Disappointed to leave with such a bitter taste, but I can't say I'm surprised. May god look over this company and renew its workforce and maybe they can stay true to there words .

I cannot believe I am writing this, but I actually had a great experience here. I was in the market…read morefor a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. When we arrived, Simon was ready to show us the car. We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. Juan, the finance manager, was great - no BS, no games. I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". We were able to e-sign the documents from home. I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.

These guys need to pay for Chris Sprague's truck IN FULL along with AT LEAST the same amount AGAIN…read morefor damages. Broward County Sheriff's Dept also needs to compensate him and PAY FOR ALL DAMAGES to his truck. Don't buy from Doral. These guys suck.

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started…read moreoff good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees.

Sari was a pleasure to deal with very transparent and gave me a great price I can't complain what…read moreso ever.

I came to Acura from trying to purchase a Taos from Volkswagen next door, where I was treated…read morehorribly, and met Ben. Ben was an angel from the start. He told me he'd get me in the car I wanted today that he would do whatever in his power and I thought yeah yeah sales pitch. But boy did he come through for me like no salesperson has ever done before. The finance manager Vicente and the manager Leo were phenomenal as well. At the end of the day, I left with my dream car. Needles to say I hope to continue a professional relationship with Ben and associates. Thank you so much guys!

I've been coming to Doral Acura for a while and usually have a decent experience, but today was…read morehonestly disappointing. I came in for a simple oil change and, like in the past, expected to be offered a ride home or an Uber if the service was going to take longer than usual. This time, that courtesy wasn't even mentioned. I specifically asked how long it would take and was told an hour and a half. Instead, I ended up sitting in the lobby for nearly three hours and a half. Had I known it would be this long, I would've arranged my own Uber home and actually gotten some work done instead of wasting a huge chunk of my day just waiting around. Communication and customer care definitely fell short this time. Not once did my service consultant Sebastyan come communicate with me give me an update. Tell me sorry it's taking longer or sorry they're still working on it. I had to keep finding out the status and progress of my car by asking myself at the checkout desk . I hope this isn't a sign of things to come, because it used to be a lot better.

Took my car to get the wheels and calipers ceramic coated as well as a detail wash. The service,…read moreattention to detail and communication was impeccable from beginning to end. Would highly recommend this spot to anyone who takes their vehicles seriously.

To begin i am very picky when it comes to others washing or detailing my car. I had been following…read morethis business page on instagram for a while and after seeing several post of how great the work looked i decided to give it a shot. I reached out to the owner who was very nice and serviceable, we set up a date to take in my car to his location and left it there for about two and a half hours. Throughout the whole process i was getting updates such as videos or pictures of before and afters. Once my car was ready i picked it up and it was like i picked up a whole new car from the dealer. It was impeccable, full of shine and extremely clean on the inside. The best part was the smell of new car even my daughter mentioned how she loved how our car looked and smell. It was definitely worth the price and time. Will definitely be returning soon.

The best car buying experience in all of Miami can be found at Doral Toyota when you get to deal…read morewith Gretel Santana in the Internet Sales Department. She is an amazing executive who makes the buying experience a pleasant and easy process. She is no holds individual that gets to the point trying to get the best deal and makes the process quick and easy. Also focused on what your needs and wants are and without the haggle usually associated with car buying. Josh is also a sales person at Doral Internet sales and makes the most efficient and easy process for you to enjoy your purchase. We've been continually renewing our leases with Gretel and her team at Internet sales and would definitely recommend their services.

NEVER AGAIN. If I could give this place zero stars I would. This is a follow up review to my…read moreprevious one sharing my discontent with their lack of customer service. They supposedly conducted a multipoint inspection on my car, which I paid for but I was told nothing of the results. Come Monday morning, my car doesn't start due to the battery. Now, if they really inspected the battery during the multipoint inspection they could have caught that and told me and I would have taken care of it that same day; but no. This man didn't check shit and now I'm late to work because of battery issues that could have been prevented if Doral Toyota employees would be competent and care about their customers. Needless to say, I will never come back to this place and I would tell the public to avoid this place at all costs.

Yes, I was in the market for Lexus ES 350. I live in Phoenix Arizona and I found one at Darrel…read moreLincoln in Fort Lauderdale. The car was exactly as described in perfect condition and Valerie my sales lady handled it perfectly. The transaction went down without a hitch. I would definitely recommend this company. The car was much better than I expected when it arrived in Phoenix they were very helpful start to finish I have no compliance, thank you Valerie. I hope we can do business again.

What a joke this dealership is!!! They get you here with straight out lies from a guy named Aline…read more(if anyone wants to see the texts with all the lies feel free to let me know via this review and I will shand then the manager Jorge Vazquez literally tells me I'm wrong and it is the truth! I will tell you the sales girl Lisandra was incredibly sweet!!!

Exceeded my expectations! Thanks…read more I'm happy the owner exceeded my expectations! Thanks He is very friendly and I felt at ease through the entire process. I feel I was treated very well and the whole process was painless. Highly recommend buying a car from him. The price He told me on the phone wast it; very different of the others dealers when you go there it is always some much more Thank you for all the time you spent with me and explain every detail. You are awesome. I am a woman who was shopping for a car it is very difficult to do it alone but the attention is very customized to my budget and my needs He went out of his way to provide the highest level of customer service, I'm really happy with my new car and with the deal I did.

I had the pleasure of purchasing a vehicle from here. The customer service was excellent and the…read morelisting was affordable. 5/5

Thank you, Jenny Galvan, for the amazing experience. I am loving my new Hyundai Elantra. Since the…read moremoment I arrived, to the moment I left, I felt nice and hard work people around me. Jenny was able to explain every little detail related to the different autos I was comparing to get the best one for me. I tested many different cars and I have to say I did not feel any mechanical issue in one of them. For me, it was very important that the cars had not had an accident, and since their website is very informative, looking for the stock number in it will give you all the info about the car and the carfax. They were also able to get me an amazing interest rate with the banks they work with. I have to say that the numbers were even better than what I was thinking. They value my trade-in with an unbeatable number and that made the whole process very smooth and I did not feel like in other dealers where you think that Lucifer is coming to fight you to death. When the car was Deliver to me it came with all the details, new oil filter, clean and with "like new" smell. Thank you Superautosmiami!

Honestly, the service is terrible... everything's fine until they sell you the car. It happened to…read moremy wife... a few days after buying the car, several problems appeared. I called to see if they could fix them, and that's when the problems started. They made me bring the car in, kept it for a week, called me back, and said they didn't have the part. I had to take it back, and when they told me they had the part, they kept it for another week. In the end, they only fixed the smallest problem. They told me the person in charge (a guy named Ricardo) didn't approve the repair. When I tried to talk to him, he never showed up... he didn't even answer the phone. Please, people, be careful with this dealership. Thank God I have all the messages saved, and I plan to take legal action because I don't want other innocent people to be scammed like my wife was.

10000/10 customer service, great prices and expedited services, Julio's team is amazing and always…read morehelpful

I hit the Miami Jackpot!!!!! Finding a good mechanic, that is honest, reasonable price and with…read moreexperience, is like finding gold in this city. Well... look no further. All Import Tech is amazing!!!!! I've taken my daughter's car as well as mine to Julio at All Import Tech and both times has been an amazing experience. The customer service is amazing, the service is great, honest and straightforward. After so many years of looking for a good, honest car repair service, I'm so grateful to have found All Import Tech. I highly, highly recommend them.