We are so happy that we chose Signature Photo for digitizing all of our mom's photos!! We had close…read moreto 2000 pictures that I had weeded down from numerous photo albums...plus a couple of photo album/scrapbooks with my mom's writing on them. Aileen and team took amazing care of everything and the finished product (the digital pictures/albums/folders) are just what we had hoped for. Aileen was so helpful in describing the process - the communication exceeded all of our expectations. I whole-heartedly recommend them - and I know we'll use them again when we have another project! Bonus is they're local to Seattle!

After a bad experience with a big-box service losing one of my VHS tapes, I wanted a local company…read moreI could actually trust with the rest of my photos and videos. That's when I found Signature Photo Organizing here in Seattle. They helped me break a huge project into manageable chunks, starting with my oldest family photos, then more recent albums, loose photos, slides, and finally my VHS tapes. They walked me through their process step-by-step, and I was able to decide what to digitize and how I wanted it done. Now everything's safely backed up, and I even have a secure online gallery I can share with my whole family. They made a daunting project manageable and did a beautiful job with our family photos. Definitely recommend reaching out to Jen and her team!

This company only gets one star because I couldn't do zero…read more I called Alphagraphics on a Friday morning and spoke to a Chris Kelsey. I asked about turn around time for offset printing 1000-2000 12-page catalogs. He told me they would need a couple of days and that before the job could be started I would need a quote. I sent him a request for quote with all of the details seconds after ending the call. The following Tuesday morning I finally received an e-mail quote from Chris. Then I brought my completed PDF's in later that day. I was surprised that the quote was triple the cost of their competition, and that he had added tax to the quote despite my inclusion of our resale certificate with the original e-mail. When I brought my PDF's in I asked about the pricing and a different person, Aaron, said that Chris had quoted for digital printing. I guess Chris didn't listen during the phone call, or read the e-mail before providing a quote because both were requests for offset printing. Then Aaron told me that digital printing was better anyway because they would do a physical proof of the exact booklet. Aaron told me that I would need to talk to Chris about all of this and that the person who provides the quote is who you work with for the whole job. Aaron said he would let Chris know everything we talked about. I left my PDF's and called Chris in the morning. Chris had no idea who I was, or where my PDF's were. We got straightened out and he said he would have a proof ready shortly. The next day, now Thursday, I receive an e-mail with a PDF proof that I am instructed to approve ASAP. I ask about the physical proof Aaron promised and Chris says we don't have time for that, because of my deadline. That he could only do flat sheets, maybe. Later that day Chris calls so I can come in and approve flat sheets. I do. My catalogs are ready to pick up on Friday afternoon. The box is sealed. There is another woman there complaining about the business cards they've made for her. The ink is literally rubbing off from the gentle friction of the cards being together in the same box. They tell her they will have a hard time fixing it because of her deadline. I take a look at the catalogs over the weekend. All of the thinner inside pages have doubled text in a gradient improving from left to right. The text at the left side of the page had a double of about 1/16th of an inch and there's no issue on the right side of the page. This problem was not on the digital PDF proof I approved. After 15 years of hiring print shops I can see that this is likely a paper feed issue. I took the catalogs back to Alphagraphics and asked about the issue. Chris found the person who worked on the print part of the job. She asks what dpi, I say 500. She says this is a Photoshop PDF issue and that without having made the entire document herself she has no way to say that this wasn't this way in the PDF file. This was not on the PDF proof Alphagraphics provided. I asked her to explain how Photoshop would make a gradient of bad quality from left to right. She said she didn't know because she hadn't made the file and it was obviously a mistake in the file. She said that we hadn't hired Alphagraphics to do the graphic design for this project so they couldn't guarantee the print quality, that it could only have been a problem with the original file. I ask her again to carefully explain how Photoshop could make a file which results in a gradient of bad quality from left to right. She says again that it is possible, and that the only way to ensure it doesn't happen is to have Alphagraphics make the files. I said "I think you are full of shit." Chris said "We're not going to fix any of our mistakes if you're going to have that attitude." And I said "That's not a problem because I know exactly how to complain." Chris then clenched his jaw, turned red, leaned across the counter, stared into my eyes and said "I have some suggestions for what could happen to you if you do." I left. Bad service, lies, insane prices, horrible print quality, and then a threat to keep you from complaining. Maybe Chris eventually realized it wasn't okay to threaten clients, or someone in the office saw it happen and intervened, because later I received an e-mail from Chris that said: "I'm sorry that you are unhappy with your guides. I am still trying to figure out what happened and if we did anything wrong, we will re-print them at no cost to you. I'll get back to you by tomorrow. In the meantime; perhaps so could send us the native files." Too little, too late, please do not threaten clients and then expect them to cooperate with you. I wouldn't go back to Alphagraphics if someone paid me to. You don't have to guess how bad the print quality was because I've added an image to show you.

Yes print media is not dead. These guys do a great job. Always on time, always good quality. Can…read moredo low to high volumes. Pricing competitive. Excellent customer service (Jill). This area can be a bitch to park in but they do have a couple spaces in the building. Just watch out for the parking rent-a-cop who well get into your shit hard for not parking in the Alpha spots.

DOUG is the man! We've worked with ABC imaging for a few years now and we've been needing their…read moreservices much more recently and we cannot thank them enough for their accuracy, attention to detail and efficient timing. We aren't set up to make print ready files so Doug has been assisting us with that and providing timely feedback and corrections that are unmatched to any other printer we've ever worked with. 5 stars all around!

I put in an order for museum quality event decals for a show and the printer did an outstanding…read morejob. They even offered to fix the first design that wasn't printed as expected. My show turned out great and I highly recommend using them. The price was also very reasonable.

I just had such a good experience at this print shop. Excellent humans: thoughtful, locally…read morefamily-run, high quality service, and reasonable prices. I needed extra design help to prepare my files properly and make last-minute changes, and they were incredibly generous with their time and patience. I highly recommend them.

They've been Very helpful in working out an issue with a downloaded print that took repeated trips,…read moreand had a fairly steep price tag to go with it up front. I agreed to that, even to a $10 cut and trim charge. Unexpectedly and without warning, however, they did a 350% increase on the surcharge! It would have been appropriate to warn me and let me make the choice. I'm not sure I can recommend this, despite their good print quality and generally lovely people.

GT was recommended to me by a colleague. I initially went by and saw a sign that they are doing…read moreappointments only for the winter- not a problem. I emailed, as per the sign. I sent my initial email on Thursday at the end of the day and received an email back on Monday, around mid day. They let me know they could meet my needs and asked me to come by either Wednesday or Thursday, my choice. I responded that I could come by Thursday and I asked about the cost of the service. No response. I went by Thursday at the appointed time and there was no one at the store. The doorbell that I was supposed to ring was missing- I'm not blaming them for that, however. I knocked, called, emailed, and then knocked again. No response. I never received a follow-up, and it's been 11 days. I'm hoping that everyone there is safe and healthy and that the reason for their lack of response was simply bad customer service. I took my business elsewhere.

My father passed away when I was 18 months old. I discovered some 8mm and 16mm reels that he had…read moreshot. GT not only skillfully digitized these reels, they stayed open until 8PM the night before I flew back to Europe to my family so I could have a USB drive with the footage. This was the first time that I and my siblings saw our deceased father in motion. Class act.

Wow, so appreciative of the professionalism and speed of the data transfers of a long lost audio…read moretape to CD. My friends were blown away upon receiving the cd's so our memory's live on. Cost was actually very inexpensive, it was less than $100 for a memory stick and a dozen cd's.. Thank you for your service and I'll be back again with another project..

Do it. Contact Emerald, drop off your media and look forward to professional results. We've used…read moretheir service multiple times and have no regrets. If anything, they are too nice so I tend to linger and chat. Instead of pulling out old devices and trying to view old tapes or dvds, get everything on a small drive, ready to plug in to your laptop. It took me ages to pull the trigger, but so glad I did. Very reasonable prices with quick turnaround.

I didn't have to wait in line, I got in and out quickly. I would go there again as it was close to…read moremy place.

This office is scam! They charge $10 per package to drop off. Do not got here, go to the one a…read moreblock away.

Excellent service, communication, spectrum of options and value…read more Will definitely return when I have another framing need.

I was excited to potentially get some posters framed here because I can tell this shop is…read moreprofessional in the framing jobs they do, but this rating is mostly due to customer service miscommunication. I called the shop earlier in the day to ask if they would accept a half down payment for the total cost of the frame job because most frame shops will work with you on that and this was the only way I could afford it. The guy I spoke to told me they had stopped doing it due to customers never showing up to pick up their framed items, but could potentially work with me as long as I made the full payment BEFORE picking it up which I was more than happy to do. I showed up in person later with my poster to go over the matting, frame choices etc. and it was a different guy who I didn't speak to over the phone. When I got my quote at the end, I was told they would not accept any down payment and needed the full payment before cutting the frames. While I understand the reason for this and that they want customers to commit to paying them, I wish they had some clarification on their website and/or I didn't get mixed information when I spoke to the man on the phone because I feel like it was a waste of my time to come in and go through choosing the matting/poster frame. Nonetheless the framing jobs are beautiful but not a fan of the mixed customer service I received, would have been happy to give them my business if they offered down payments.