On Tuesday my garage door motor hums but no movement. Called several garage door service around my area. The first guy said he's busy until next week. I sent several request for quote with Yelp but no one replied. Yesterday afternoon I called Doors West and told the guy what I need and he gave me a quote and said he can have someone come the next day at 9 am. Took my info and that was that. This morning at 8:55 am I was going to call them just to confirm my appointment and the guy rolled up so I showed him what garage door system that I had bought and he said no problem. Took him 1.5 hours from start to finish, including the time he had to make a minor modification to the support bracket for the entire length was too long by 0.5". He also help me to set the remote keypad pin. read more

I called and was told someone (Craig, I think?) would call me back later that day. They didn't by the end of the day, so I called again just before 5 and was told they'd call me. They did eventually call later that night and said that they'd call me back the next day with prices. It's now a week later and I haven't heard from them. I just got off the phone with DistribuDoors, who told me that Doors West was just bought by a national chain and had previously been pretty decent. There's an obvious conflict of interest there, but the salespeople there were knowledgeable, polite, and helpful. read more

The Doors West crew was awesome from the inquiry to the repair(s). I asked them to quote my rental and my main property and they scheduled them on back to back days. Both were repairable and Scott knew just what was needed. Before repairing we went over the pros/cons of replacing vs repairing and I felt confident in his work. They got back to me the same day of the inquiry and 2 days later, I had two repaired doors and a fair price. I would highly recommend Doors West if you have any garage door needs. read more

We Used them previously many years ago- so when our door wouldn't close, we called them again. They were able to come on the same day. I was worried it would be exorbitant to fix. Our house builder used the cheapest door and supplies he could find, so I just expect everything will eventually need to be replaced. My husband spent all night trying to fix it and had to sleep in the garage to guard against any intruders. The next morning, my husband called Doors West and they came the same day. I was upstairs and I could hear the tech arrive in the garage below. Within minutes, I heard our garage door close. I was so relieved. A few minutes later, my husband came to tell me it was all fixed, in working order. We would eventually need to replace the whole spring thing, but the tech had fixed it so we could use it until then. To my relief, we were only charged $115. I would recommend them. Both times they have done great work, have been reliable and so reasonable. read more

Found out yesterday that our garage door cable was about to give out. Called and was greeted promptly and was given an appointment for today. Scott was even early, masked and was able to repair our 40+ Year old door in a timely manner. Very happy with the quick repair and the bill wasn't nearly as bad as I thought is was going to be! Thank you, Doors West! read more

Doors West was the original installer of my 22 y.o. garage door - this is the first time it needed fixing. Sent detailed info re garage door problem via email over the weekend when they normally are closed. Fast turnaround with a response and appointment when they opened up next working day. Based on door's symptoms, Mark gave me lots of info about the questions I had. Importantly the tech's truck is "fully" stocked with appropriate parts for same visit services. Scott arrived *exactly* on time for the scheduled appointment. After hearing my version of the symptoms that I listed in order of their inconvenience and he efficiently fixed all of them in a short amount of time. His years of experience as a tech/problem solver were obvious. Doors West is the go-to place for your honest, quality work. read more

Doors west was on time, responsive, and spent extra time making sure our garage doors were shutting smoothly and completely. Great service!

So one of our 2 springs broke and after talking to Bryce in dispatch, we got the technician coming out the next day to fix it. We only asked to replace one spring but the technician replaced both springs and charged us. After calling Doors West, Bryce was super friendly and refund us a check for the difference so we did not get charged for the 2nd spring. Great company, will definitely use them again. read more

My automatic garage door outside keypad worked when it felt like it, and it was feeling like it less and less. This went on for some time despite my changing the battery. I finally decided to have it looked at by a professional and set up an appt w/another well reviewed company. The guy arrived in an unmarked personal vehicle (which was a mess inside and out), no business card/official company documentation, no uniform and could produce no license when prompted for one. Got a BIG song, dance and attitude, so I promptly told him no service here, which created quite a kerfuffle. Contractors w/nothing to hide don't act like this. Found Doors West online, called for an appt and reached Bryce who was friendly, helpful (what a concept) and could get me right in. Scott arrived very timely on the appt day w/a genuine smile and listened intently to my dilemma. He clearly explained my options, set about replacing my keypad, lubed and serviced my system explaining all as he went. I'm hands on, so like to watch and understand the working parts of things in my home. He had NO issue w/that and took the time to help me understand the system. He was professional, friendly, knowledgeable, personable and clearly very WELL versed on garage door systems. He was efficient and done before I knew it. It's working better than new. If you have garage door related needs, Doors West is the place to call. What a delightful and pleasant experience. I've had many contractors in my home for other issues recently, and what a blessing it would be if they were all as well run, clear, knowledgeable and easy to work with as Doors West. THANK YOU Scott and team!!!! read more

When the keypad for my garage door opener went out I decided it was time to replace the whole works on two doors. Should be an easy swap I figured, but nooooo... Turns out there a very close clearance for installation of new garage door openers. Time call in someone with expertise! I had worked with Doors West years ago at a different residence in a somewhat emergency situation (double size door came off the rails threatening to fall on my car), they were fast to respond on did great work so I once again called them. Quick response to come see exactly the situation, offered several solutions, work was done within the week. Love my new openers, especially that they have WiFi connectivity so I can open/close & monitor the doors anytime from anywhere, don't even need the remotes! read more

James with Door West did a fantastic job installing two garage door openers in my home. What i really like about him Is he is very diligent with his work and he makes sure all the little details have been covered to make sure the garage door operates and runs smoothly. He has 20 years of garage door expertise so he is a veteran and knows his craft well. Look no further in your search for garage door guy......James is the man! read more

I stopped in on the chance they would be able to clone my 2nd garage door remote. I got a new one from another company and my second one was not at my house when the service man arrived but he told me it would still work, NOT! I needed a little 3 prong thing and the service technician happened to have one! This made my day! If I ever am in need of a door or opener I'm going back! Thank you so much! read more

This is the 2nd time using Doors West. They are dependable and are good at letting you know if there are delays. Always courteous both on the phone and in person. I had Scott as the repair person. He did more than I expected and made me feel confident that my garage door will be in good working order for awhile. Their cost is very reasonable. Appreciate a business that made a stressful situation a sigh of relief!! read more

I have an older, tilt up garage door which came off the track on one side. I tried calling 2 other companies and all they wanted to do was sell me a new door at $1000+. I called Doors West on a advice of a friend. Travis was very helpful. He called me the day of my appointment to confirm and also 30 minutes before to let me know Scott was on his way. Scott was on time and he had my garage door repaired and adjusted in less than an hour. It's like having a new garage door! I will be using Doors West on any future garage door work in the future! read more

Called and made an appointment for garage door servicing. Came out and did the job right. No more loud and squawking garage door. Satisfied and glad I could stay and keep my business local. Would do business again if/when needed. read more

I've been wanting to have automatic garage doors since I purchased my house last year. Being a do-it-yourself man I purchased two automatic door openers at Sears. Assembly and installation was straight forward but getting one of the doors to open and close smoothly was another story. No matter what I did there was this stupid catch. The other door opened/closed nice and smooth and for the life of me I couldn't figure out why the one door had a catch. After a couple of Sunday's I finally gave up. The door functioned with the catch until one day the top of the door buckled and bent. What a stupid door. After looking into professional door installers online I decided to go with Doors West. James came out a couple of days later and within an hour and thirty minutes he had the door opening smoothly without a catch. James told me that whoever installed my garage doors used the old rails. The rails had to be adjusted to allow the doors to function properly. James was great. I think He told me he has 15 years of experience. If any one needs garage door work I would strongly suggest James at Doors West. read more

Get a call late from my warehouse informing me that one of our roll up doors was inoperable and they didn't know what to do. When I arrived on scene the door was for sure not moving anywhere. I called the 24 hotline and got a hold of Mark. I briefed him on the situation and he immediately offered to send Scott out that night to take care of us. I didn't think our situation warranted a late night call so I asked for next day. Next morning Scott called to let me know he was on his way. 45 minutes after he arrived the door was fixed. I have used Doors West exclusively for the past 5 years and each time I call them for a damaged door they not only have a fair quote to offer, but they are quick to respond. I highly recommend that you use Doors West for your garage/roll up door needs. Be sure to ask for their Tech Scott, as his expertise is sure to get you taken care of in one visit. Thanks for the service Doors West!! read more

Doors West came out to replace the garage door springs. Travis provide an easy to understand estimate of their services. Scott was on right time and able to replace the springs quickly. He inspected the system. They were great to work with and I'd call them again in the future. read more

The guys at Doors West are great for emergency garage door repairs. Our door jamed on a weekend and they came out the next morning and fixed the problem. The door was a very old wooden door so i had them price me a new one. When they installed the door it was fast and looks amazing. They even came out later when it needed an adjustment at no charge. Great service! read more

I had a garage door motor pull apart the top section of a metal garage door. I called these guys and they were out within a half hour. The service man, "Snookums" did a great job repairing the damage. The price was fair and I would use them again. read more

Being new to the area, I called a long list of garage door opener service companies for assistance and received nothing but high-priced salesmen who were late, unprofessional and NOT helpful. Several told me over the phone that this or that was the problem and without examining up close and personal, told me that it could not be serviced and recommended that I purchase a new opener from their company... After calling Doors West, I had a professional, and downright talented technician who ask a few questions, pulled off the side panel, took a part off, tightened and aligned the chain and went to his truck and produced a working remote and all in less than a half hour!!! Highly recommend this company - CALL THEM FIRST and ask for Scott. read more

We had a spring break on us on our garage door last week and I called them the next day and they were able to come out and fix it the same afternoon. I'm not sure if the gentleman I talked to on the phone was the owner, but he was very professional and gave me a quote and it ended up costing in the middle of it. A lot better than those companies that have coupon ads. If they can't give you a ballpark quote, that is a red flag! It took Scott only 45 minutes to replace our springs. He made recommendations, and let us make the decisions. We will use this locally owned company for our next garage door needs! The only reason why I gave 4 stars rather than 5 is because it is posted on here that they accept credit cards and my husband was asked to pay with cash or check. read more

My old garage door receiver quit so the door no longer operated remotely; Doors West saved the day! I've lived in my current house 30 years, and had garage door work done three times. Excellent work and advice on products. I am so happy with how quiet the door is now and how smoothly the remotes work that after the installation of the new garage door opener, I sometimes just stood in the garage and opened and shut the door to watch it in action! read more

The motor had quit working so we were lifting and closing the garage door by hand. James replaced the motor, provided maintenance for the chain and other parts, and updated the control system. He understood what we needed and provided excellent support. read more

I wanted to give a shout out to the folks at Doors West in Auburn. I have used them for years to install and service garage doors. Always on time, always good to work with. Recently, Travis, Scott and Mark went the extra mile to help me get my door back into operation, under some rather unique circumstances. Thanks guys! read more