Update--
The company reimbursed me for a chunk of what I felt was an overcharge, which I appreciate. Although I wish it hadn't happened in the first place . . .
Original Review--
I believe I was significantly overcharged by this company.
My garage door wouldn't close one late afternoon several weeks ago and the company I've done business with in the past couldn't come out for four days. I called Advanced Garage Doors and someone came out within the hour. I was relieved because I didn't want my door open all night.
The technician saw the roller had come out of the rail and suggested I get one with a longer stem so it wouldn't happen again. The problem was that I'd need not just one roller but ten, which were quite expensive. He also suggested I upgrade to a bigger drum and cable, which I did. Because of the late hour, I was not able to get another estimate, so I put my faith in the repairman and was relieved when the door could be closed for the night.
However, the next morning I called the company I'd originally wanted to come out. They believed I'd been overcharged by hundreds of dollars and that the repairman had quite possibly used commercial parts meant for a much bigger door than I have. Another company I talked to also quoted me hundreds less for parts and labor, and my online research showed similar results.
When I called to discuss this, the owner was very argumentative. After much back and forth, he eventually agreed to reimburse me part of the money but only if I signed a waiver to not post a negative review. I decided to decline the money and post the review so others could know about it.
Honestly, if the owner had been nicer on the phone I would be writing a more positive review, which I would much rather be doing.
I noticed that in several negative reviews for another company Advanced Garage Door is connected with (E. S. Garage Doors), the owner responded that he didn't have any record of doing business at the reviewers' addresses. I am certain, though, that the repairman who came to my house and fixed my door was indeed from Advanced Garage Door. read more